Contour Education

• Own coverage and the operating rhythm • Design the roster and run the shift handovers • Build the leadership layer and hire function leads • Build while the operation is live • Own quality and performance across all five functions • Set the communication standard and build the culture around it • Keep leadership close and provide clear recommendations

• Coordinating the planning, creation, review, publishing, and printing of academic resources. • Working closely with Heads of Subjects, Resource Developers, Academic Operations, and Publishing teams. • Ensuring resources move through each stage clearly, accurately, and on time. • Maintaining visibility and operational structure behind academic resources. • Identifying bottlenecks and inefficiencies to improve workflows and processes.

• Own talent acquisition end to end. Scope briefs with cluster heads and onshore hiring managers, source through Naukri and LinkedIn Recruiter, screen, and roll out offers within agreed bands. You hold a point of view on briefs and reshape them when needed. • Launch Contour's employer brand in India from scratch. LinkedIn, AmbitionBox, Glassdoor, Naukri: you’ll grasp what we stand for, shape it with us, and own how the India story gets told. • Set up a campus hiring program. Identify target colleges, build placement cell relationships, represent Contour at hiring drives. Run it from a low base in year one. • Advise on team-level people decisions. Performance conversations, restructures, and exits within cluster heads' teams. You arrive with a recommendation and run point on execution, bringing in the HR advisor for legal review where needed. • Partner with onshore P&C. You report to the Head of India Operations and work closely with our Chief Experience Officer (Head of P&C across the group) on wording, playbooks, and policy alignment. They set standards; you localize for India. • Run HRIS and ATS operations. Configure and optimise Zoho Recruit (ATS) and Rippling (HRIS), and report from them. • Coordinate the external HR advisor and L&D freelancer. Brief them, hold them to deliverables, integrate their work into your function. • Hire and lead your team. Add reports as volume justifies. You are accountable for outputs. If a better tool exists for something we are doing manually, make the case and we will back it.

• This role is responsible for all of that. • Every family that joins Contour forms an impression of the company through the systems and communication they experience after enrolment. • A parent who gets a clear, warm response at the right moment feels like they made the right choice. • A scheduling issue resolved before it becomes a problem. • An enrolment that goes through without friction. • The academic teams deliver the learning. The rest is yours to hold together.

• You ensure that every project stays structured, visible, and on track through strong documentation and tracking systems • Maintain core project documents including charters, scoping docs, risk registers, and lifecycle frameworks • Keep trackers, sprint boards, timelines, and dependency maps updated across tools • Convert meetings and discovery sessions into structured outputs like action logs, requirement summaries, and status reports • Own the action item tracker, follow up with owners, and escalate risks early • Track KPIs, milestone progress, and budget variance where applicable • Build progress reports, dashboards, and updates for leadership visibility • Schedule meetings and prepare agendas for reviews, retrospectives, and alignment sessions • Coordinate cross-functional discussions and ensure outputs are documented and tracked to completion • Create walkthroughs, user guides, FAQs, and training materials • Maintain internal documentation for tools and ensure consistency across setups

• Orchestrate the Enrolment Experience: Manage high-volume, warm inbound leads (no cold calling) • Guide families from curiosity to commitment, acting as the 'Voice of Contour' via email and text. • Enforce Operational Truth: Maintain absolute data integrity across HubSpot and our internal systems. • Ensure student records, attendance data, and schedules are 100% accurate, 100% of the time. • Service Resolution Architecture: Act as the primary problem solver for scheduling conflicts and service queries, ensuring parents feel heard and solutions are delivered rapidly. • Systematic Resource Management: Rigorous management of learning materials and student resources, ensuring the right student gets the right content at the right time.

• Write new email copy for operational, transactional, and marketing use cases • Edit and improve existing email templates to increase clarity, readability, and effectiveness • Draft transactional emails such as confirmations, reminders, schedule updates, and system notifications • Write marketing and sales emails including onboarding sequences, lifecycle emails, re-engagement campaigns, and announcements • Support billing-related communication by simplifying financial information and making it easy for parents to understand and act on • Adapt tone and structure based on the audience, purpose, and stage of the student journey • Collaborate closely with operations, sales, and marketing teams to understand context and intent • Maintain consistency across email templates, sequences, and messaging standards • Review emails carefully for grammar, structure, tone, and clarity before release