Role Description A successful and growing privately held multifamily real estate development company is seeking a Development Operations Manager to support projects throughout the development lifecycle. This role offers a unique opportunity to work directly with ownership and gain exposure to virtually every stage of multifamily development, including: - Site evaluation - Due diligence - Entitlements - Property finance - Financing - Construction - Operations - Lease-up This is an ideal opportunity for someone who wants to build a long-term career in commercial real estate development while taking on increasing responsibility over time. Qualifications - Relevant experience in: - Commercial Real Estate - Multifamily Development - Real Estate Development - Property Finance - Development Coordination - Construction Coordination - Project Management - Assistant Project Management - Property Management - Real Estate Operations - Highly organized and proactive - Strong follow-through and attention to detail - Excellent written and verbal communication skills - Comfortable managing multiple priorities simultaneously - Comfortable working independently in a remote environment - Financially curious and comfortable working with project budgets, lender documentation, and development-related financial information - Interested in commercial real estate development - Eager to learn, grow, and take on increasing responsibility over time Requirements - Track development projects, timelines, milestones, and priorities - Coordinate action items and project deliverables - Help keep projects moving forward across multiple developments - Organize information across multiple projects simultaneously - Participate in project planning and review discussions - Assist ownership in monitoring deadlines, follow-up activities, and project progress - Assist with site evaluation and project feasibility efforts - Coordinate due diligence activities and documentation - Support entitlement and zoning-related efforts - Assist with communication among consultants, municipalities, lenders, contractors, and project partners - Help organize development-related documentation and project information - Support financing-related activities - Assist with lender requests and documentation - Help organize project financial information - Track budgets, reports, and development-related materials - Support ownership with project finance and lender-related coordination - Assist with construction-related coordination - Support communication between ownership and project stakeholders - Participate in operational reporting and lease-up activities - Help coordinate information between consultants, contractors, and management partners Benefits - Base salary: $85,000-$95,000 - Additional compensation and benefits package to be discussed during the interview process - Remote work environment - Company-provided computer - Company phone or phone stipend - Mileage reimbursement for occasional project site visits within approximately a 200-mile radius Why This Opportunity Stands Out - Direct access to ownership and decision-makers - Exposure to the full multifamily development lifecycle - Opportunity to work alongside highly experienced real estate developers - Lean entrepreneurial environment where your contributions will be visible and impactful - Broad exposure to site evaluation, due diligence, entitlements, property finance, financing, construction, operations, and leasing - Significant opportunity for professional growth and increasing responsibility over time - Exposure across multiple aspects of the development business Long-Term Opportunity The company is seeking someone who is organized, proactive, commercially minded, and eager to learn. For the right individual, this role can become a meaningful long-term career opportunity with increasing responsibility, expanded leadership opportunities, and significant professional growth as the company continues to expand.

Role Description Buscamos un/a Payments Operations Lead con sólida experiencia en operaciones financieras, pagos, banca, fintech o industrias transaccionales, capaz de liderar equipos operativos y asegurar la continuidad de procesos críticos. Tu misión será liderar la operación diaria de Payments Operations, garantizando estabilidad, cobertura, cumplimiento de indicadores, gestión de incidentes y mejora continua en procesos vinculados a treasury operations, payins, settlement, eficiencia operacional y ejecución operativa. Este rol requiere liderazgo, criterio operativo, pensamiento analítico y capacidad para coordinar con equipos internos como Producto, Comercial, Finanzas, Compliance y Tecnología. ¿Qué harás? - Liderazgo de la operación diaria: - Liderar la operación diaria de Payments Operations, asegurando la continuidad, estabilidad y correcta ejecución de procesos críticos. - Coordinar las capacidades operativas de la unidad, incluyendo Treasury Operations, Payins & Settlement Operations, Operational Efficiency y Operational Execution. - Asegurar la cobertura operativa mediante la asignación de responsables, backups y mecanismos de continuidad. - Supervisar el cumplimiento de procedimientos, controles internos y acuerdos de servicio. - Gestión de equipo e indicadores: - Gestionar el desempeño operativo del equipo mediante indicadores, seguimiento de resultados y planes de mejora. - Liderar, acompañar y desarrollar al equipo bajo tu responsabilidad. - Organizar rutinas operativas, revisiones semanales de desempeño y mecanismos de gobierno operativo. - Promover una cultura de responsabilidad, eficiencia, colaboración y orientación a resultados. - Gestión de incidentes y continuidad operativa: - Liderar la gestión y escalamiento de incidentes operativos críticos. - Coordinar acciones con Tecnología, Producto, Finanzas, Compliance, Comercial y otras áreas involucradas. - Asegurar respuestas oportunas, trazabilidad de acciones y seguimiento hasta la resolución. - Identificar causas raíz, oportunidades de mejora y acciones preventivas para reducir recurrencia. - Mejora continua y operación regional: - Participar en iniciativas de mejora continua, automatización y optimización de procesos operativos. - Coordinar la correcta implementación y operación de nuevos productos, servicios, integraciones o capacidades. - Asegurar la preparación operativa para nuevas integraciones, países o modelos dentro de la operación regional. - Proponer mejoras que permitan escalar la operación con mayor eficiencia, control y trazabilidad. Qualifications - Bachiller o titulado/a en Administración, Ingeniería Industrial, Economía, Contabilidad, Ingeniería de Sistemas o carreras afines. - Mínimo 5 años de experiencia en operaciones financieras, banca, fintech o industrias transaccionales. - Mínimo 3 años liderando equipos operativos. - Experiencia en gestión de indicadores, capacidad operativa, cobertura y continuidad de servicios. - Experiencia gestionando incidentes operativos y procesos transaccionales end-to-end. - Conocimiento avanzado de operaciones de pagos y transacciones financieras. - Conocimiento avanzado de gestión de procesos operativos e indicadores. - Experiencia coordinando con áreas como Producto, Tecnología, Finanzas, Compliance, Comercial u Operaciones. Requirements - Experiencia previa en fintech o medios de pago. - Experiencia liderando operaciones regionales o multi-país. - Experiencia en treasury operations, payins, settlement, conciliaciones, liquidaciones o flujos transaccionales críticos. - Conocimiento de herramientas analíticas como Power BI, Metabase o similares. - Experiencia en automatización, mejora continua o transformación operacional. - Conocimiento de metodologías ágiles, gestión de proyectos o modelos de governance operativo. - Capacidad para actuar con criterio y calma frente a incidentes críticos. - Mentalidad de mejora continua, ownership y orientación a eficiencia operativa. Conditions of Work - Área: Operations. - Subárea: Payments Operations. - Modalidad: Remota o según esquema definido por Kashio. - Horario: Lunes a viernes, de 9:00 a.m. a 6:00 p.m. - Disponibilidad para atención de incidencias operativas críticas fuera de horario cuando corresponda. - Contrato inicial de 3 meses a prueba, con posibilidad de extensión según desempeño. - Posición con equipo a cargo. Benefits - Un rol clave para fortalecer la operación de pagos de una fintech B2B SaaS en expansión regional. - Exposición a procesos críticos de payments, treasury, payins, settlement, continuidad operativa y mejora continua. - Trabajo transversal con equipos de Producto, Tecnología, Finanzas, Compliance, Comercial y Operaciones. - Un entorno dinámico, colaborativo y orientado a eficiencia, automatización y excelencia operacional. - Oportunidad de liderar un equipo operativo y contribuir directamente a la escalabilidad regional de Kashio.

• Coordinate projects and workflows across departments — content, marketing, partnerships, and support • Maintain project management tools and ensure tasks are assigned, tracked, and closed • Schedule and facilitate team meetings — set agendas, take notes, and follow up on action items • Identify process inefficiencies and help implement improvements • Manage internal documentation — SOPs, templates, and company wikis • Handle vendor and contractor onboarding and offboarding logistics • Support leadership with reporting, scheduling, and operational tasks

• Developing policies, procedures, practices, and systems that support the provision of care management services • Demonstrating clinical expertise for specific complex and/or rising risk member populations • Identifying members that are appropriate for population health programs utilizing data informatics • Providing interventions and education to promote health prevention and promotion • Managing, reviewing, and analyzing operations and services provided for adherence to program goals and objectives • Collaborating with internal teams to identify gaps or opportunities for improved workflows or process changes for special populations • Serving as a subject matter expert regarding identified special populations, regulatory requirements, policies, procedures, programs and staff support; provide staff education and training on relevant program components • Overseeing utilization of resources used by specialty population