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Contour Education

Passionate Tutoring, Professional Resources and a Personal Touch. Your Education, Reshaped

Business Operations Associate

Business OperationsBusiness OperationsFull TimeRemoteMid LevelTeam 11-50Since 2020H1B No SponsorCompany SiteLinkedIn

Location

India

Posted

1 day ago

Salary

0

Seniority

Mid Level

Bachelor Degree3 yrs expEnglish

Job Description

Business Operations Associate

Contour Education

• Identify operational bottlenecks: Audit support, publishing, and operations workflows to isolate processes that are manual, redundant, or failing under high volume. • Analyze and re-engineer processes: Map current workflows, establish performance baselines, redesign for efficiency, and manage implementation until metrics improve and stabilize. • Model unit economics: Quantify the cost to serve a student per program and proactively monitor overhead to prevent margin erosion. • Leverage automation: Evaluate and implement automation tools where appropriate, while exercising the discipline to maintain manual processes when that is the more efficient choice. • Ensure process sustainability: Create clear documentation, designate ownership, and provide training to ensure rebuilt processes are sustainable and do not regress. • Maintain performance visibility: Track two or three active re-engineering projects with clear baseline data, projected outcomes, and completion timelines for executive review.

Job Requirements

  • 3 to 5 years of experience in business operations, process improvement, or operational analysis with a record of driving measurable change.
  • Ability to model cost and volume dynamics on a whiteboard or in a spreadsheet without requiring oversight.
  • Demonstrated ability to build and deploy automations that others rely on, balanced by the judgment to know when to leave a process manual.
  • Proven ability to establish performance baselines prior to intervention and ensure results are sustained post-implementation.
  • Ability to produce clear, actionable documentation that enables team members to execute processes independently.
  • Comfort working across India business hours with regular overlap into Australian time zones.

Benefits

  • Fully remote, anywhere in India.
  • Your day runs on India hours with overlap into Australian business time.
  • Compensation is competitive and bench marked to the role and your experience.

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