Contabo

• Guide, mentor, and inspire your team to resolve the most complex customer issues • Be the go-to escalation point for high-impact technical challenges and critical cases • Partner with product, engineering, and IT to ensure smooth operations and align goals • Optimize processes, hit SLA targets, and deliver a seamless customer journey • Build a culture of learning by encouraging documentation and technical skill development

• dealing with direct taxes while working in an exciting, dynamic, and international environment • serve as the central point of contact for income tax issues within our company • preparing and filing income tax returns for our corporate group, both domestically and internationally, in collaboration with our external advisors • providing income tax advice to affiliated companies • providing advisory support during national and international tax audits • providing advice on transfer pricing and preparing local and master files • maintaining and improving the tax CMS • providing advisory support for M&A projects • monitoring national and international legislative initiatives that could impact our group, as well as the latest national Federal Fiscal Court (BFH) and European Court of Justice (ECJ) case law

• Contribute to the development of new features based on clearly defined tasks and requirements • Work on real product challenges and help shape solutions that deliver tangible value to customers • Build a deep understanding of system architecture and business domain • Make sound technical decisions in daily work • Follow architectural guidelines and take responsibility for writing high-quality unit and integration tests • Ensure the stability, reliability, and long-term maintainability of software • Uphold best practices across SQL databases, web services, CI/CD pipelines, and message-driven systems • Collaborate closely with cross-functional teams, including product, QA, and other developers • Translate new ideas and requirements into practical, well-designed technical solutions • Support performance improvements, identify technical weaknesses, and contribute to testing efforts

• You'll strategically develop our most important international key accounts—focusing on long-term growth, infrastructure utilization, and stable customer relationships, not just the next quick deal. • You’ll turn OBRs into a real management tool for customer relationships, lead them through the process, and establish standards for data-driven customer management, expansion potential, risk identification, and account health. • You’ll advise technical contacts on VPS, bare-metal, and infrastructure topics, as well as modern AI/GPU workloads. • Together with Product, Operations, and Support, you will further develop a scalable key account and customer success setup. • You will lead our three-person KAM team both technically and managerially, and further develop standards, role definitions, and prioritization. • You will represent Contabo at select customer events, infrastructure and AI events, and relevant tech communities.

• ensure that growth translates into clear, stable, and scalable structures • create a foundation that allows legal topics to be handled properly, evolve, scale with our growth, and function effectively on an international level • take on a central role in organizing and structuring our legal operations • establish and maintain a clear, future-proof filing system for contracts and legal documents • structure digital records and ensure that information remains easily accessible and understandable over time • ensure reliable deadline tracking and create transparency around ongoing topics and responsibilities • support corporate law-related matters in the area of corporate housekeeping • maintain documentation and overviews, and coordinate processes with notaries and external partners • take care of the structured administration of our insurance topics • prepare documents and templates, support administrative processes, and ensure that information flows clearly between Legal, internal stakeholders, and external partners • identify recurring patterns in day-to-day work and translate them into practical, standardized processes that make our legal setup more efficient

• take on innovative and responsible tasks to ensure smooth 24/7 operation within the framework of technical 3rd level support • customer support and communication with our customers in English via the ticket system • monitoring and troubleshooting the customer's IT infrastructure • provide the technical solutions for customer concerns, such as compromised servers, managed server tasks, website and server migrations or error analysis on the websites • correct documentation collection, server construction or provisioning, proactive monitoring of the internal infrastructure • installing, configuring and administering servers, networks, applications for the benefit of customers

• ensure smooth 24/7 operation within the framework of technical 3rd level support • customer support and communication with our customers in both English and German via the ticket system • monitoring and troubleshooting the customer's IT infrastructure • provide technical solutions for customer concerns such as compromised servers, managed server tasks, website and server migrations, or error analysis on the websites • documentation collection, server construction or provisioning as well as proactive monitoring of internal infrastructure • responsible for the night shift and help customers from other time zones directly • work with colleagues from the 3rd level to help customers • install, configure and administer servers, networks, applications for the benefit of customers • familiarise yourself with new technologies and support in professional development through intensive training

• You will become a close sparring partner and trusted advisor to our entire C-level team • Work on both strategic and operational initiatives that significantly shape the direction of our fast-growing and constantly evolving company • Advise, challenge, and structure discussions while taking full ownership of topics where your work has a measurable impact • Support key business decisions by preparing solid decision-making foundations and translating complex issues into clear, actionable recommendations • Create high-quality presentations and analyses for investors, management, and internal stakeholders • Independently drive initiatives, connect the dots, push follow-ups, and ensure that decisions don’t stall but are actually implemented • Operate at the intersection of strategy, execution, and communication

• Build the foundation for sound marketing and growth decisions • Analyze and clean up existing tracking and attribution setup: pixels, consent, and data discrepancies between ad platforms, CRM and backend systems • Develop a solid understanding of customer structure – countries, products and usage behavior • Establish initial analyses for specific questions and look for quick wins where optimizations can have an immediate impact • Systematically develop marketing analytics further by analyzing customer journeys and funnels, conducting segmentation and cohort analyses, identifying churn drivers and modeling LTVs across channels and customer groups • Translate insights into clear actions and act as a sparring partner for marketing, product management and other stakeholders • Establish customer intelligence as a fixed part of decision-making processes through automated analyses, alerts and predictive approaches (e.g., churn or LTV forecasts)

• Take full ownership of the quality of our products - from the very beginning through to release • Get involved early in new features, analyze product requirements and user stories, and provide direct feedback • Continuously evolve our test strategy and ensure that processes and quality metrics grow in a meaningful way and align with our products • Analyze requirements and acceptance criteria and derive well-structured test cases and thoughtful test plans • Perform manual tests ranging from functional and regression testing to exploratory testing and user acceptance testing in close collaboration with stakeholders • Actively contribute by testing new features early and helping identify issues • Develop and maintain automated tests - whether at the UI, API, or integration level • Contribute to continuous testing approaches and support the creation of stable and efficient pipelines • Identify the root cause of issues, analyze, document, and track defects thoroughly • Prepare and communicate test results in a way that makes them actionable for the team • Collaborate closely with developers, clarify requirements early on, support debugging efforts and actively contribute to resolving issues • Stay organized and prioritize effectively in line with company goals