• Be the first point of contact for our customers, managing tickets and urgent requests in line with SLAs • Support customers during implementation and production of Menlo products • Troubleshoot, reproduce, and analyze technical issues • Update internal databases with resolutions, findings, and feedback • Collaborate across Product, Sales, and Marketing teams to share insights • Proactively reach out to customers, follow up on issues, and introduce new features • Monitor social media and provide support where needed • Help build and maintain our knowledge base

Empower Creativity: Become a SketchUp Technical Support Specialist and Guide the World's Designers! Please note: This position is specifically identified for an internal contractor conversion; however, we welcome all qualified applicants to apply and be considered for our talent community. Are you a patient problem-solver who enjoys helping others master creative tools? Join Trimble as a Technical Support Representative and become a trusted advisor for the global SketchUp community. You will provide friendly, empathetic support via email and phone, offering the tips and tutorials that enable architects and engineers to build the world's tomorrow. Help us make 3D modeling simpler and more accessible for everyone. About Us: Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress. AECO: The Trimble AECO segment provides digital construction solutions that increase precision and productivity for Architecture, Engineering, Construction, and Operations. What Makes This Role Great: In this role, you will be the primary bridge between SketchUp's powerful 3D modeling technology and the creative professionals who use it. You will have the unique opportunity to directly influence the success of diverse projects—from energy-efficient transit centers to artistic masterpieces—by resolving complex technical hurdles and empowering users with best practices that shape the future of digital design. Key Exciting Responsibilities - Serve as a high-impact consultant by providing technical solutions and tutorials that help SketchUp users become more self-sufficient and successful. - Manage a dynamic workflow by resolving approximately 35 diverse customer requests daily across email and phone channels to ensure world-class service levels. - Master the SketchUp ecosystem by diagnosing software bugs, managing account entitlements, and troubleshooting extensions to keep global design projects moving. - Collaborate with internal teams to document crash patterns and bug tracking, directly contributing to the continuous improvement of our industry-leading software. - Own the customer journey by building rapport through active listening and professional empathy, turning technical challenges into positive brand experiences. Essential Skills & Experience - 2+ years of experience providing high-quality customer support via phone, email, or chat in a solutions-oriented environment. - Bachelor’s Degree or equivalent professional experience in a customer-facing technical role. - Proven technical proficiency with computer systems, software troubleshooting, and the Google Suite. - Exceptional communication skills with the ability to translate complex technical concepts into plain, easy-to-understand language. - Strong time-management skills and the ability to maintain professionalism while navigating high-pressure technical scenarios. Bonus Points For: - Familiarity with 3D modeling, graphics processing, or energy performance software. - Background in Architecture, Engineering, Design, or User Experience (UX). - Experience using customer support ticketing systems or remote diagnostic tools. - Proficiency in multiple operating systems including Windows, Android, and iOS. Logistics: Location: Westminster, CO (new applicants) or Remote (for current contractors of Trimble only) Travel Requirement: 0-5% Why You'll Love Working With Us At Trimble, we're not just a company that "does good"—we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow. You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste. Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work. Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers." Technical Support, SketchUp, 3D Modeling, Customer Success, SaaS Support, Troubleshooting, Architecture Software, Engineering, Help Desk, Trimble. Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law. Hiring Range $17.55–$23.27Pay Rate Type Hourly Bonus Eligible? NoCommission Eligible? No Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date. How to Apply: Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting. Application Deadline: Applications could be accepted until at least 30 days from the posting date. At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values—Belong, Innovate, and Grow—we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at https://investor.trimble.com, under “Corporate Governance.” Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow. Trimble’s Privacy Policy If you need assistance or would like to request an accommodation in connection with the application process, please contact careers@trimble.com.

• Respond to user inquiries through the ticketing system, delivering timely, accurate solutions to software-related issues. • Troubleshoot technical problems by reviewing logs, error messages, and user feedback. • Assist with billing activities and end-of-period (EOP) processes, including validating data, ensuring accuracy of usage or service metrics. • Maintain clear, detailed documentation of support cases, troubleshooting steps, resolutions, and system updates. • Work closely with senior technical staff and specialized teams on complex or escalated issues. • Monitor system performance and identify recurring issues or patterns, proactively reporting observations that could prevent potential disruptions. • Deliver exceptional customer service by ensuring responsiveness, transparency, and professionalism throughout all support interactions. • Develop skills and technical knowledge while contributing to a dynamic, remote-first work environment focused on growth and innovation.

**Key Accountabilities and Responsibilities** - Support and maintain our traffic management, simulation and training systems, and associated equipment in accordance with documented designs - Provide remote support, attending site as required, to support commissioning activities or to facilitate incident resolution - Support and maintain monitoring solutions for our environments and customer applications - Work within specified service level agreements for response and resolution times - Support innovation and advise on the implementation of new technologies - Engage with internal teams around technical solutions and requirements, and implementation of best practices - Interact with internal subject matter experts on incidents and service requests that require an advanced level of technical input - Able to interpret and understand safety rules, operating and maintenance instructions and procedural manuals - Clearly document issues, requests, and solutions within the ITSM system - Contribute to and maintain the internal knowledge base - Act as a mentor to develop the knowledge and experience of other technical colleagues - Identify process and other improvements within the directorate and raise them through the appropriate channels