Role Description Commercial Teammate (MSO Reactive) supports large merchants, high value/potential and/or new sellers with their day to day operational issues by phone/chat and email, working with the relevant key partners (e.g. Business Unit, Trust team) closely to help sellers maintain their standards and healthy selling practices. - Handle day to day reactive issues with customers via email and chat channel. - Outreach could be via phone. - Complete assigned tasks and responsibilities in a timely and efficient manner. - Collaborate with other team members to achieve business goals and contribute to initiatives to help improve team performance and processes. - Meet and exceed the turnaround time and quality of delivery as per the specified target, with an eye for details. - Work as per defined processes and SLA – outlook issue process. - Act as a trusted advisor to sellers and account managers on defect review/removal, eMBG case review/auctioning, technical issues, product issues, and standards and policy related issues that can hamper sales growth. - Resolve issues for merchants of any eBay specific impediment to growth and sales. - Coach merchants to develop a proactive approach to avoid future issues and help them adopt eBay tools and/or standard processes. - Interact with internal partners, advisors, policy makers, and technical teams to assist with speedy resolution. - Establish a trusting relationship between eBay and the customer while maintaining a high level of detail and accuracy. - Share timely findings with the Account Manager and key stakeholders. - Share learning with the team in daily huddles for exciting/unique issues/queries worked. - Be empathetic to customer concerns and display a candid desire to serve with ownership through to resolution. - Use negotiation and influence to advocate on behalf of eBay and/or the customer when necessary. - Summarize and provide customer feedback to management. - Conduct outreach activities (outbound phone and/or email) including but not limited to: - Outreach to customers with product/policy information/education/rollout. - Outreach to customers to drive sustainable business growth for high quality sellers and help maintain a healthy top seller community. - Handle escalated complicated cases. Qualifications - Graduation is Mandatory. - Demonstrate strong probing and problem-solving skills. - Skilled in multi-tasking, including the ability to be flexible and adapt to changes quickly. - Expert knowledge of MS Office, especially PPT and Excel. - Data interpretation and quality insight understanding is an added advantage. - Ability to work well in a team environment and collaborate effectively with others. - Excellent time management, strong communication, and interpersonal skills. - Self-starter with a positive attitude. - Ability to remain professional at all times. - 3+ years of experience in customer service/ecommerce/handling email or chat services. Company Description

Sr Customer Success Engineer Remote - Germany Join the company that’s building the telemetry infrastructure for the AI era. At Cribl, we partner with IT and Security teams at many of the world’s biggest enterprises, including half of the Fortune 100, to bridge the gap between AI ambition and infrastructure reality. As the AI Platform for Telemetry, we give customers the choice, control, and flexibility to manage and analyze telemetry for both humans and agents, so they can build what’s next. We’re one of the fastest‑growing private companies and a leading player in a massive, fast‑moving market. With a global workforce, we’re remote‑first and grounded in a simple idea: software is a people business. Cribl is the place where curious, collaborative people can do their best work, grow fast, and bring their full selves to the herd. Why You’ll Love This Role The Customer Success Engineer (CSE) acts as a trusted advisor for the customer in achieving customer outcomes, value and success with Cribl solutions. This highly technical role needs to coordinate and strategize across several functions to enable customers to realize continuous value. The CSE must be ready to engage with various technical and management functions within an organization and demonstrate the value of Cribl in business discussions with company executives. The CSE’s goal is to help the customer achieve their data goals and realize the value of their investment in Cribl. As An Active Member Of Our Team, You Will… - Act as a trusted/strategic advisor for customers, driving the entire Customer Success lifecycle from onboarding to expansion - Become the trusted Cribl expert as customers build out data pipelines to transform data in their organization - Establish and maintain relationships with stakeholders and senior management to drive success plans and KPIs at our largest customers - Drive adoption and expansion of existing use cases and advise/develop additional use cases with the customer. - Keep your finger on the pulse of your customers and keep things flowing for them. This includes use case initiatives, troubleshooting efforts, Cribl certification progress, etc. - Clear, effective communicator and collaborator working cross-functionally with the Cribl sales, marketing, product, experience, and engineering teams as the voice of the customer - Continually inspire, mentor, and coach team members as an integral piece of the Customer Experience organization - This position may require stand-by, on-call, or off-hours duties If You’ve Got It - We Want It - Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales with passion for customer success and empathy for customer outcomes and value - A customers-first mindset with great communication and relationship management skills that can manage custom - er expectations through being empathetic and listening to our customers - You take the time to listen and comprehend but you are also a conversation starter. - Proven track record and experience working with large complex enterprises and developing relationships in a high growth environment - Experience with Observability, Logs, Metrics, IT Operations and Security with a deep understanding of managing data pipelines through the entire data lifecycle - Proven ability to drive continuous product value by developing new use-cases relating to reducing, reusing, enriching, and routing data to achieve customer outcomes - Quick learner with good technical and problem-solving skills - Willingness to travel as needed (up to 25%) - You live in XXX - BONUS POINTS: - Data Engineering/Analytics platform administrator/architect experience (i.e. Splunk, Elastic, Datadog, Snowflake, etc.) - Solid technical understanding of managing customers through Customer Success Platforms such as GainSight or PlanHat - Working knowledge of major cloud providers (AWS, Azure, GCP) - Good jokes, or maybe better, bad jokes - Loves talking to customers and solving problems - Experience working remotely #LI-JK1 #LI-Remote

• Configure customer accounts; customize backup policies and storage; facilitate onboarding; orient stakeholders; walk through admin portals; introduce support channels. • Identify migration opportunities; analyze usage and environment; conduct success planning and strategy sessions; align business outcomes with product adoption. • Conduct assessments; build protection plans; recommend software products and architectures across the Veeam Data Platform. • Run recovery simulations; apply the Veeam Data Resilience Maturity Model (DRMM) to track and report resilience posture; deliver quarterly resilience reports. • Monitor signals to detect churn risk early; define mitigation plans; partner on renewal strategy with actionable technical insights. • Build business cases; define TCO; articulate value propositions for expansion; schedule checkpoint reviews with stakeholders. • Engage CISO/CIO stakeholders with clear risk, status, and opportunity updates; support context for executive discussions and roadmap alignment. • Collaborate on marketing-informed campaigns and plays to drive adoption and expansion. • Operate with a long-term account assignment model tied to ARR and growth potential, typically covering 5–50 Enterprise and Commercial-Named accounts with $100K+ ARR. • Own the technical success plan and adoption roadmap; influence pricing, commercial terms, and renewal terms in partnership with Sales and CS leadership.

**Key Responsibilities** **Technical Implementation (50%)** - Configure and deploy SwiftMR on virtual machines (VMs) and/or gateway PCs - Connect SwiftMR to MRI systems and integrate it with PACS, managing network and DICOM configurations for smooth interoperability - Utilize your expertise in TCP/IP and DICOM networking to troubleshoot and support seamless data transmission and connectivity - Manage SwiftMR’s cloud-based operations to ensure secure and reliable performance for healthcare facilities **Customer Support & Troubleshooting (50%)** - Act as the primary technical resource for clients, providing application support and resolving technical issues - Provide in-depth troubleshooting for integration or connectivity issues related to SwiftMR, including PACS support and MRI-specific configurations - Develop and maintain documentation of implementation processes and troubleshooting guides to assist clients in self-support - Conduct regular check-ins to ensure clients are fully leveraging SwiftMR’s capabilities and achieving desired results