Coconut

Role Description We're currently looking for top talent to fill the role below: - Role: Front-End Developer - Monthly Rate: $1800-2300 - Availability: 40 hours/week - Time Zone: Anytime within 4:00 AM to 3:00 PM EST To streamline your application, please carefully review and complete ALL THREE items below before proceeding to the application form. What to Prepare: - English Proficiency Rating – You will need to enter your CEFR English proficiency level in the application form. If you’re unsure of your rating, you can take a quick assessment here: EF SET Quick Check. - Coconut VA Profile (Resume) – Before submitting your application, please create your Coconut VA profile using this template: Coconut VA Profile Template. ⚠️⚠️⚠️ YOUR RESUME MUST FOLLOW THIS FORMAT AND SHOULD BE IN ENGLISH. This is a test of how keen you are with details and how well you follow instructions. ⚠️⚠️⚠️ - 1-Minute Introduction Video – Record a short introduction video (preferably using Loom) and provide the link in your application. Before you do, check out these video tips and sample videos. Important: By submitting your video, you grant Coconut permission to share it on our platforms to help increase your chances of being matched with a client. Videos with broken or dummy links will result in disqualification. Qualifications - Solid experience with C# and .NET - Strong understanding of WPF (Bindings, Styles, Templates, Resources) - Practical experience with MVVM (e.g. CommunityToolkit.Mvvm or similar) - Ability to build UI with clear separation of concerns - Experience with dependency injection and application composition (e.g. Microsoft.Extensions.Hosting) - Experience with data-driven UIs and complex state management - Ability to work across different UI paradigms (desktop and web) - Bachelor’s degree in Computer Science, Software Engineering, or a related technical field (or equivalent practical experience) - 2+ years of professional front-end development experience - Comfortable working asynchronously with a globally distributed remote team - Reliable availability for a full 8-hour workday within the 5:00 AM – 5:00 PM EST window - Full professional fluency in English, as this role involves frequent written and verbal collaboration across a distributed team - Experience with ASP.NET Core or Blazor (or other web UI technologies) - Experience with engineering, CAD, or BIM-related software - Experience working with 3D data or visualization (e.g. viewports, geometry, CAD-like systems) - Familiarity with performance-sensitive desktop applications - Interest in structural or architectural workflows Requirements - Desktop application development experience (critical differentiator from web/mobile devs) - WPF (Windows Presentation Foundation) experience - C# proficiency Industry/Tools Experience - C# - .NET - Frameworks & Libraries - WPF (Windows Presentation Foundation) - MVVM (Model-View-ViewModel) - CommunityToolkit.Mvvm - Microsoft.Extensions.Hosting - ASP.NET Core - Blazor Benefits - Competitive Salary – We recognize your skills and experience with a great compensation package. - 13th Month Pay – Enjoy an extra month’s salary—because who doesn’t love a little bonus? - Paid Time Off – Recharge with 12 days of PTO to use however you like—vacation, self-care, or just a break from it all! - US Holidays Off – Enjoy 12 paid US holidays throughout the year. - Maternity & Paternity Leave – We support growing families with dedicated leave for new parents. - Comprehensive Healthcare – We’ve got you and your family covered with quality healthcare benefits. - Life Insurance* – Our full-time HMO plan includes life insurance for extra peace of mind. - Mental Health Support – Prioritize your well-being with access to mental health consultations and wellness resources. - Milestone Gifts & Birthday Treats – We celebrate your achievements and make your special day even better! - Exciting Team Experiences – Think island getaways, virtual town halls, and regional meetups—because work should be fun, too! - Stay Connected – Be part of a supportive network where you can learn, grow, and connect with amazing people. Some benefits may vary. Full details will be provided during the onboarding process.

Role Description We're currently looking for top talent to fill the role below: - Role: Social Media/Growth Manager - Monthly Rate: $1250 - $2150/month - Availability: Full-time - 40 hours/week - Time Zone: Flexible, with an overlap until at least 1 PM Pacific time To streamline your application, please carefully review and complete ALL THREE items below before proceeding to the application form. What to Prepare: - 1️⃣ English Proficiency Rating – You will need to enter your CEFR English proficiency level in the application form. If you’re unsure of your rating, you can take a quick assessment here: EF SET Quick Check. - 2️⃣ Coconut VA Profile (Resume) – Before submitting your application, please create your Coconut VA profile using this template: Coconut VA Profile Template. ⚠️⚠️⚠️ YOUR RESUME MUST FOLLOW THIS FORMAT AND SHOULD BE IN ENGLISH. This is a test of how keen you are with details and how well you follow instructions. ⚠️⚠️⚠️ - 3️⃣ 1-Minute Introduction Video – Record a short introduction video (preferably using Loom) and provide the link in your application. Before you do, check out these video tips and sample videos. Important: By submitting your video, you grant Coconut permission to share it on our platforms to help increase your chances of being matched with a client. Videos with broken or dummy links will result in disqualification. Qualifications - Strong social media and growth strategy experience - Can own strategy independently - Hungry, proactive, founder-style mentality Requirements - Own Robyn’s social and growth function end to end - Get Robyn in front of the right ICP and drive paid user conversion - Develop and execute growth strategy across Twitter, LinkedIn, and TikTok - Decide what content to post, where to post it, and how to position it for the target audience - Run experiments to find what messaging, channels, and tactics convert best - Explore influencer outreach and other distribution tactics to expand reach - Build a repeatable content/growth flywheel instead of just scheduling posts - Focus on conversions and revenue impact, not vanity metrics like views alone Good to have - Ability to test paid amplification after organic traction is proven - Experience with creative/growth experimentation in early-stage startups Industry/Tools Experience - Twitter/X - LinkedIn - TikTok Benefits - ✅ Competitive Salary – We recognize your skills and experience with a great compensation package. - ✅ 13th Month Pay – Enjoy an extra month’s salary—because who doesn’t love a little bonus? - ✅ Paid Time Off – Recharge with 12 days of PTO to use however you like—vacation, self-care, or just a break from it all! - ✅ US Holidays Off – Enjoy 12 paid US holidays throughout the year. - ✅ Maternity & Paternity Leave – We support growing families with dedicated leave for new parents. - ✅ Comprehensive Healthcare – We’ve got you and your family covered with quality healthcare benefits. - ✅ Life Insurance* – Our full-time HMO plan includes life insurance for extra peace of mind. - ✅ Mental Health Support – Prioritize your well-being with access to mental health consultations and wellness resources. - ✅ Milestone Gifts & Birthday Treats – We celebrate your achievements and make your special day even better! - ✅ Exciting Team Experiences – Think island getaways, virtual town halls, and regional meetups—because work should be fun, too! - ✅ Stay Connected – Be part of a supportive network where you can learn, grow, and connect with amazing people. Some benefits may vary. Full details will be provided during the onboarding process.

Role Description At Coconut 🥥, we connect founders and businesses with top-tier remote talent while prioritizing meaningful, reliable partnerships. We believe success happens when everyone wins. Clients achieve their goals, and our virtual professionals find purpose and growth in their work. We're currently looking for top talent to fill the role below: - Role: Operations Business Manager - Monthly Rate: $6,066.55 - Availability: 40 hours/week - Time Zone: 9:00 AM to 4:00 PM EST To streamline your application, please carefully review and complete ALL THREE items below before proceeding to the application form. What to Prepare: - English Proficiency Rating – You will need to enter your CEFR English proficiency level in the application form. If you’re unsure of your rating, you can take a quick assessment here: EF SET Quick Check. - Coconut VA Profile (Resume) – Before submitting your application, please create your Coconut VA profile using this template: Coconut VA Profile Template. ⚠️⚠️⚠️ YOUR RESUME MUST FOLLOW THIS FORMAT AND SHOULD BE IN ENGLISH. This is a test of how keen you are with details and how well you follow instructions. ⚠️⚠️⚠️ - 1-Minute Introduction Video – Record a short introduction video (preferably using Loom) and provide the link in your application. Before you do, check out these video tips and sample videos. Important: By submitting your video, you grant Coconut permission to share it on our platforms to help increase your chances of being matched with a client. Videos with broken or dummy links will result in disqualification. Qualifications - Strong experience managing up and confidently working with visionary, Type A executives. - Highly process-driven with exceptional follow-through and execution. - Comfortable leading remote teams, holding people accountable to KPIs, and making difficult people decisions (including performance management and termination recommendations). - Excellent communication skills with experience working closely with U.S.-based leadership. - Experience working with Scrum/Agile methodologies and leading daily stand-ups. - Experience building and improving SOPs, documentation, and operational systems. Requirements - People Management - Lead and manage the remote team, ensuring everyone stays accountable to their KPIs. - Conduct daily Scrum/stand-up meetings to identify accomplishments, priorities, and blockers. - Coach, motivate, and support team members while fostering autonomy. - Onboard new hires and ensure a smooth transition into existing workflows. - Address performance issues proactively and recommend hiring, replacement, or termination when necessary. - Manage up confidently and hold both team members and leadership accountable. - Project Management - Oversee projects from planning through execution. - Coordinate cross-functional initiatives and ensure deadlines are met. - Remove blockers preventing projects from moving forward. - Ensure projects align with organizational priorities and KPIs. - Task Management - Prioritize work using frameworks such as the Eisenhower Matrix. - Assign and monitor tasks across the team. - Track deliverables and follow up to ensure commitments are completed. - Keep team members focused on high-impact work. - Process Management - Own and improve operational workflows and SOPs. - Ensure processes are consistently followed across the organization. - Identify inefficiencies and implement process improvements. - Build scalable systems as the organization grows. - Knowledge Management - Maintain and expand the organization's SOP library and documentation. - Keep training materials and internal knowledge base updated. - Improve onboarding documentation and operational playbooks. - Encourage continuous documentation as workflows evolve. - Communication - Serve as the operational bridge between leadership and the team. - Clearly communicate priorities, expectations, and organizational updates. - Facilitate collaboration across departments. - Escalate issues early while presenting recommended solutions. - Strategy & Executive Support - Manage up effectively with visionary, Type A executives. - Help leadership prioritize initiatives using structured decision-making. - Balance strategic thinking with hands-on execution. - Proactively identify operational gaps and recommend solutions. - Participate in hiring decisions and workforce planning. - Support leadership in building and scaling the operations team. - Reporting & Visualization - Monitor KPIs and team performance. - Prepare executive scorecards and operational reports. - Leverage AI tools to consolidate data, generate reports, and create dashboards. - Present actionable insights that support leadership decision-making. - Track team progress against weekly and monthly KPIs. Benefits - ✅ Competitive Salary – We recognize your skills and experience with a great compensation package. - ✅ 13th Month Pay – Enjoy an extra month’s salary—because who doesn’t love a little bonus? - ✅ Paid Time Off – Recharge with 12 days of PTO to use however you like—vacation, self-care, or just a break from it all! - ✅ US Holidays Off – Enjoy 12 paid US holidays throughout the year. - ✅ Maternity & Paternity Leave – We support growing families with dedicated leave for new parents. - ✅ Comprehensive Healthcare – We’ve got you and your family covered with quality healthcare benefits. - ✅ Life Insurance* – Our full-time HMO plan includes life insurance for extra peace of mind. - ✅ Mental Health Support – Prioritize your well-being with access to mental health consultations and wellness resources. - ✅ Milestone Gifts & Birthday Treats – We celebrate your achievements and make your special day even better! - ✅ Exciting Team Experiences – Think island getaways, virtual town halls, and regional meetups—because work should be fun, too! - ✅ Stay Connected – Be part of a supportive network where you can learn, grow, and connect with amazing people.

Role Description We're currently looking for top talent to fill the role below: - Role: Social Media Manager - Monthly Rate: $650 - $750/month - Availability: Part-time - 20 hours/week - Time Zone: ET To streamline your application, please carefully review and complete ALL THREE items below before proceeding to the application form. What to Prepare: - English Proficiency Rating – You will need to enter your CEFR English proficiency level in the application form. If you’re unsure of your rating, you can take a quick assessment here: EF SET Quick Check. - Coconut VA Profile (Resume) – Before submitting your application, please create your Coconut VA profile using this template: Coconut VA Profile Template. ⚠️⚠️⚠️ YOUR RESUME MUST FOLLOW THIS FORMAT AND SHOULD BE IN ENGLISH. This is a test of how keen you are with details and how well you follow instructions. ⚠️⚠️⚠️ - 1-Minute Introduction Video – Record a short introduction video (preferably using Loom) and provide the link in your application. Before you do, check out these video tips and sample videos. Important: By submitting your video, you grant Coconut permission to share it on our platforms to help increase your chances of being matched with a client. Videos with broken or dummy links will result in disqualification. Qualifications - Manage Instagram, LinkedIn, Facebook, and Pinterest - Schedule and publish content across all platforms - Adapt content to each platform's algorithm - Cross-post content while optimizing for each channel - Own KPIs for assigned social media channels - Create and manage content calendars - Coordinate with the YouTube Specialist to repurpose video content - Monitor engagement and community interactions - Track performance metrics and provide reporting - Follow documented SOPs and workflows - Continuously improve social media processes Requirements - Ability to manage all four channels: Instagram, LinkedIn, Facebook, Pinterest - Experience with engagement work, not just posting content - Strong brand voice / design adaptation Good to have - Able to work autonomously - Process-oriented - Strong written English - Familiar with American audiences and brand voice - Graphic design skills - Basic video editing - Pinterest experience - Experience working with nonprofits - Experience following documented SOPs - Experience using Canva Industry/Tools Experience - Video research tool - AI editing tool - AI clip maker Benefits - ✅ Competitive Salary – We recognize your skills and experience with a great compensation package. - ✅ 13th Month Pay – Enjoy an extra month’s salary—because who doesn’t love a little bonus? - ✅ Paid Time Off – Recharge with 12 days of PTO to use however you like—vacation, self-care, or just a break from it all! - ✅ US Holidays Off – Enjoy 12 paid US holidays throughout the year. - ✅ Maternity & Paternity Leave – We support growing families with dedicated leave for new parents. - ✅ Comprehensive Healthcare – We’ve got you and your family covered with quality healthcare benefits. - ✅ Life Insurance* – Our full-time HMO plan includes life insurance for extra peace of mind. - ✅ Mental Health Support – Prioritize your well-being with access to mental health consultations and wellness resources. - ✅ Milestone Gifts & Birthday Treats – We celebrate your achievements and make your special day even better! - ✅ Exciting Team Experiences – Think island getaways, virtual town halls, and regional meetups—because work should be fun, too! - ✅ Stay Connected – Be part of a supportive network where you can learn, grow, and connect with amazing people. Some benefits may vary. Full details will be provided during the onboarding process.

Role Description We're currently looking for top talent to fill the role below: - Role: Monday.com Solutions Architect / Monday.com Implementation Manager - Monthly Rate: $2000 - $2300/month - Availability: Full-time - 40 hours/week - Time Zone: CST To streamline your application, please carefully review and complete ALL THREE items below before proceeding to the application form. What to Prepare: - English Proficiency Rating – You will need to enter your CEFR English proficiency level in the application form. If you’re unsure of your rating, you can take a quick assessment here: EF SET Quick Check. - Coconut VA Profile (Resume) – Before submitting your application, please create your Coconut VA profile using this template: Coconut VA Profile Template. ⚠️⚠️⚠️ YOUR RESUME MUST FOLLOW THIS FORMAT AND SHOULD BE IN ENGLISH. This is a test of how keen you are with details and how well you follow instructions. ⚠️⚠️⚠️ - 1-Minute Introduction Video – Record a short introduction video (preferably using Loom) and provide the link in your application. Before you do, check out these video tips and sample videos. Important: By submitting your video, you grant Coconut permission to share it on our platforms to help increase your chances of being matched with a client. Videos with broken or dummy links will result in disqualification. Qualifications - Act as Monday.com Solutions Architect and Implementation Manager for Monday.com projects - Leads client calls - Takes the kickoff call with the client, determine what is needed to be built within Monday - Design and build their Monday.com platform for the client and baseline integrations - Manage the project, set milestone dates with the client, build the system - Run the client training meetings - Expand licenses where applicable - Manage implementations and work with other more junior support members Requirements - Monday.com solutions architect experience building the architecture - Monday.com experience with automations and integrations, CRMs - Experience running Monday.com projects and end-user training Industry/Tools Experience - Make - Zapier - N8N Benefits - ✅ Competitive Salary – We recognize your skills and experience with a great compensation package. - ✅ 13th Month Pay – Enjoy an extra month’s salary—because who doesn’t love a little bonus? - ✅ Paid Time Off – Recharge with 12 days of PTO to use however you like—vacation, self-care, or just a break from it all! - ✅ US Holidays Off – Enjoy 12 paid US holidays throughout the year. - ✅ Maternity & Paternity Leave – We support growing families with dedicated leave for new parents. - ✅ Comprehensive Healthcare – We’ve got you and your family covered with quality healthcare benefits. - ✅ Life Insurance* – Our full-time HMO plan includes life insurance for extra peace of mind. - ✅ Mental Health Support – Prioritize your well-being with access to mental health consultations and wellness resources. - ✅ Milestone Gifts & Birthday Treats – We celebrate your achievements and make your special day even better! - ✅ Exciting Team Experiences – Think island getaways, virtual town halls, and regional meetups—because work should be fun, too! - ✅ Stay Connected – Be part of a supportive network where you can learn, grow, and connect with amazing people. Some benefits may vary. Full details will be provided during the onboarding process.

Role Description We're currently looking for top talent to fill the role below: - Role: Marketing & Operations Coordinator - Monthly Rate: $650-750 - Availability: 20 hours/week - Time Zone: 9AM- 12NN EST To streamline your application, please carefully review and complete ALL THREE items below before proceeding to the application form. What to Prepare: - English Proficiency Rating – You will need to enter your CEFR English proficiency level in the application form. If you’re unsure of your rating, you can take a quick assessment here: EF SET Quick Check. - Coconut VA Profile (Resume) – Before submitting your application, please create your Coconut VA profile using this template: Coconut VA Profile Template. ⚠️⚠️⚠️ YOUR RESUME MUST FOLLOW THIS FORMAT AND SHOULD BE IN ENGLISH. This is a test of how keen you are with details and how well you follow instructions. ⚠️⚠️⚠️ - 1-Minute Introduction Video – Record a short introduction video (preferably using Loom) and provide the link in your application. Important: By submitting your video, you grant Coconut permission to share it on our platforms to help increase your chances of being matched with a client. Videos with broken or dummy links will result in disqualification. Experience Needed/Responsibilities - Own day-to-day marketing operations and keep marketing projects moving from planning through execution. - Maintain marketing calendars, campaign timelines, and product launch schedules to ensure deadlines are met. - Coordinate with agencies, freelancers, contractors, and other external partners to keep projects on track. - Organize and maintain creative assets, marketing files, and internal documentation. - Upload blog content and educational resources to support AI search optimization and organic visibility. - Build, schedule, and manage email marketing campaigns. - Create and maintain automated email flows and customer nurture sequences. - Manage email marketing calendar and customer segmentation. - Monitor email campaign performance and recommend improvements to increase engagement and conversions. - Schedule and publish content across Instagram and TikTok. - Coordinate user-generated content (UGC) campaigns and manage relationships with creators and influencers. - Maintain an organized content library and track content performance metrics. - Research competitors, skincare industry trends, influencer opportunities, and emerging marketing strategies. - Support ecommerce operations by coordinating product launches, promotions, website updates, and FAQ maintenance. - Monitor the website for issues and coordinate fixes when necessary. - Manage the Faire wholesale storefront. - Process wholesale inquiries and coordinate retailer sample shipments. - Maintain retailer and wholesale partner databases. - Prepare wholesale sales materials and track follow-ups with boutiques, spas, and retail partners. - Lead preparation for the bi-weekly Customer Insights meeting. - Compile reports covering Shopify and Amazon reviews, customer support trends, sales performance, marketing performance, competitor activity, and emerging opportunities. - Maintain a centralized database of customer feedback, objections, FAQs, product requests, marketing ideas, and retailer insights. - Provide executive support through calendar management, inbox management, meeting coordination, research, documentation, and occasional travel logistics. - Support strategic initiatives including wholesale expansion, customer segmentation, AI optimization, retail readiness, customer retention, conversion rate optimization, product launches, holiday campaigns, and strategic partnerships. Good to have - Highly organized with excellent project coordination skills. - Strong experience supporting marketing operations and campaign execution. - Experience with email marketing, automation, and audience segmentation. - Comfortable managing multiple projects and stakeholders simultaneously. - Strong attention to detail and ability to build repeatable systems and processes. - Proactive, self-driven, and able to follow projects through to completion. - Strong research and analytical skills for customer insights and market research. - Excellent written and verbal communication skills. - Ecommerce experience, preferably with skincare or consumer products. - Wholesale or retail partnership experience. - Experience managing creator or influencer relationships. - Familiarity with AI search optimization (AIO) and content marketing. - Experience preparing reports and presenting customer insights. - Interest in skincare, beauty, or wellness industries. Non-negotiable Requirements - Klaviyo - Canva - Shopify Industry/Tools Experience - Klaviyo - Canva - Shopify - AI for analysis Benefits - ✅ Competitive Salary – We recognize your skills and experience with a great compensation package. - ✅ 13th Month Pay – Enjoy an extra month’s salary—because who doesn’t love a little bonus? - ✅ Paid Time Off – Recharge with 12 days of PTO to use however you like—vacation, self-care, or just a break from it all! - ✅ US Holidays Off – Enjoy 12 paid US holidays throughout the year. - ✅ Maternity & Paternity Leave – We support growing families with dedicated leave for new parents. - ✅ Comprehensive Healthcare – We’ve got you and your family covered with quality healthcare benefits. - ✅ Life Insurance* – Our full-time HMO plan includes life insurance for extra peace of mind. - ✅ Mental Health Support – Prioritize your well-being with access to mental health consultations and wellness resources. - ✅ Milestone Gifts & Birthday Treats – We celebrate your achievements and make your special day even better! - ✅ Exciting Team Experiences – Think island getaways, virtual town halls, and regional meetups—because work should be fun, too! - ✅ Stay Connected – Be part of a supportive network where you can learn, grow, and connect with amazing people. Some benefits may vary. Full details will be provided during the onboarding process.

Role Description We're currently looking for top talent to fill the role below: - Role: Executive Assistant - Monthly Rate: $750/month - Availability: Part-time - 20 hours/week - Time Zone: xx To streamline your application, please carefully review and complete ALL THREE items below before proceeding to the application form. What to Prepare: - English Proficiency Rating – You will need to enter your CEFR English proficiency level in the application form. If you’re unsure of your rating, you can take a quick assessment here: EF SET Quick Check. - Coconut VA Profile (Resume) – Before submitting your application, please create your Coconut VA profile using this template: Coconut VA Profile Template. ⚠️⚠️⚠️ YOUR RESUME MUST FOLLOW THIS FORMAT AND SHOULD BE IN ENGLISH. This is a test of how keen you are with details and how well you follow instructions. ⚠️⚠️⚠️ - 1-Minute Introduction Video – Record a short introduction video (preferably using Loom) and provide the link in your application. Before you do, check out these video tips and sample videos. Important: By submitting your video, you grant Coconut permission to share it on our platforms to help increase your chances of being matched with a client. Videos with broken or dummy links will result in disqualification. Qualifications - Scheduling and calendar management - Staff communication coordination - Email management and responses - Responding to referrals and appointment setting - Reaching out to older clients for win-back campaigns Requirements - Strong written and verbal communication - Sales experience or sales oriented attitude for (no direct sales) appointment setting - Extreme attention to detail Industry/Tools Experience - Google Suite - Canopy Tax (back office system) - Dropbox Benefits - Competitive Salary – We recognize your skills and experience with a great compensation package. - 13th Month Pay – Enjoy an extra month’s salary—because who doesn’t love a little bonus? - Paid Time Off – Recharge with 12 days of PTO to use however you like—vacation, self-care, or just a break from it all! - US Holidays Off – Enjoy 12 paid US holidays throughout the year. - Maternity & Paternity Leave – We support growing families with dedicated leave for new parents. - Comprehensive Healthcare – We’ve got you and your family covered with quality healthcare benefits. - Life Insurance* – Our full-time HMO plan includes life insurance for extra peace of mind. - Mental Health Support – Prioritize your well-being with access to mental health consultations and wellness resources. - Milestone Gifts & Birthday Treats – We celebrate your achievements and make your special day even better! - Exciting Team Experiences – Think island getaways, virtual town halls, and regional meetups—because work should be fun, too! - Stay Connected – Be part of a supportive network where you can learn, grow, and connect with amazing people. Some benefits may vary. Full details will be provided during the onboarding process.

Role Description We're currently looking for top talent to fill the role below: - Role: Business Development Specialist - Monthly Rate: $2150 - Availability: Full-time - 40 hours/week - Time Zone: EST Business hours To streamline your application, please carefully review and complete ALL THREE items below before proceeding to the application form. What to Prepare: - English Proficiency Rating – You will need to enter your CEFR English proficiency level in the application form. If you’re unsure of your rating, you can take a quick assessment here: EF SET Quick Check. - Coconut VA Profile (Resume) – Before submitting your application, please create your Coconut VA profile using this template: Coconut VA Profile Template. ⚠️⚠️⚠️ YOUR RESUME MUST FOLLOW THIS FORMAT AND SHOULD BE IN ENGLISH. This is a test of how keen you are with details and how well you follow instructions. ⚠️⚠️⚠️ - 1-Minute Introduction Video – Record a short introduction video (preferably using Loom) and provide the link in your application. Important: By submitting your video, you grant Coconut permission to share it on our platforms to help increase your chances of being matched with a client. Videos with broken or dummy links will result in disqualification. Experience Needed/Responsibilities: - Build and maintain prospect lists of high-net-worth individuals, family offices, fund of funds, and institutional investors - Conduct outbound outreach through email, LinkedIn, phone calls, WhatsApp, and referrals - Qualify leads and book meetings for the founder - Monitor inbound interest, including email opens, website visits, and other buying signals, and follow up promptly - Manage and update CRM records throughout the sales process - Research prospective investors and personalize outreach strategies - Support ongoing capital raise initiatives and maintain a healthy outreach pipeline - Assist with business development activities for Savannah Global, including outreach for managed IT services - Help execute marketing initiatives such as webinars, white papers, social media campaigns, and advertising as processes are developed - Continuously improve outreach workflows and recommend process improvements Good to have: - SDR or fundraising experience - Experience engaging with executives, investors, or high-net-worth individuals - Warm, engaging, and personable communication style - Familiarity with AI tools and AI-assisted workflows - Experience with GoHighLevel is a plus - Creative problem-solver with strong decision-making skills - Able to work East Coast business hours - Strong written and verbal communication skills - Proactive and capable of working independently Non-negotiable Requirements: - Strong experience in outbound sales and business development - Experience using Zoho CRM - Comfortable working in Slack Industry/Tools Experience: - Zoho CRM - Zoho Suite - Slack Benefits - ✅ Competitive Salary – We recognize your skills and experience with a great compensation package. - ✅ 13th Month Pay – Enjoy an extra month’s salary—because who doesn’t love a little bonus? - ✅ Paid Time Off – Recharge with 12 days of PTO to use however you like—vacation, self-care, or just a break from it all! - ✅ US Holidays Off – Enjoy 12 paid US holidays throughout the year. - ✅ Maternity & Paternity Leave – We support growing families with dedicated leave for new parents. - ✅ Comprehensive Healthcare – We’ve got you and your family covered with quality healthcare benefits. - ✅ Life Insurance* – Our full-time HMO plan includes life insurance for extra peace of mind. - ✅ Mental Health Support – Prioritize your well-being with access to mental health consultations and wellness resources. - ✅ Milestone Gifts & Birthday Treats – We celebrate your achievements and make your special day even better! - ✅ Exciting Team Experiences – Think island getaways, virtual town halls, and regional meetups—because work should be fun, too! - ✅ Stay Connected – Be part of a supportive network where you can learn, grow, and connect with amazing people. Some benefits may vary. Full details will be provided during the onboarding process.

Role Description We're currently looking for top talent to fill the role below: - Role: Technical Customer Support Specialist - Monthly Rate: $2150 - Availability: Full-time - 40 hours/week - Time Zone: 9:00 AM to 5PM EST To streamline your application, please carefully review and complete ALL THREE items below before proceeding to the application form. What to Prepare: - English Proficiency Rating – You will need to enter your CEFR English proficiency level in the application form. If you’re unsure of your rating, you can take a quick assessment here: EF SET Quick Check. - Coconut VA Profile (Resume) – Before submitting your application, please create your Coconut VA profile using this template: Coconut VA Profile Template. ⚠️⚠️⚠️ YOUR RESUME MUST FOLLOW THIS FORMAT AND SHOULD BE IN ENGLISH. This is a test of how keen you are with details and how well you follow instructions. ⚠️⚠️⚠️ - 1-Minute Introduction Video – Record a short introduction video (preferably using Loom) and provide the link in your application. Before you do, check out these video tips and sample videos. Important: By submitting your video, you grant Coconut permission to share it on our platforms to help increase your chances of being matched with a client. Videos with broken or dummy links will result in disqualification. Experience Needed/Responsibilities: - Respond to customer issues by phone, email, and ticketing system - Triage by urgency and impact, and by whether it's user error, setup, product behavior, or a true bug - Resolve Tier 1/2 issues directly when possible - Reproduce issues, gather details, and write clean escalation notes for engineering when dev is needed - Own the support queue in Zendesk - Keep customers updated so nothing disappears into a black hole - Spot repeat issues and surface them to improve the product, onboarding, and help docs - Contribute to FAQs and short walkthroughs Good to have: - Trades, home services, or field-service software experience - ServiceTitan or similar CRMs - Zendesk or similar ticketing systems - GoHighLevel Qualifications - 2+ years in SaaS customer support, product support, or technical support - Comfortable troubleshooting software, account setup, permissions, integrations, and basic configuration. Technical enough to diagnose and document problems, but not expected to code - Strong written and phone communication Industry/Tools Experience - GoHighLevel - Zendesk - ServiceTitan Benefits - ✅ Competitive Salary – We recognize your skills and experience with a great compensation package. - ✅ 13th Month Pay – Enjoy an extra month’s salary—because who doesn’t love a little bonus? - ✅ Paid Time Off – Recharge with 12 days of PTO to use however you like—vacation, self-care, or just a break from it all! - ✅ US Holidays Off – Enjoy 12 paid US holidays throughout the year. - ✅ Maternity & Paternity Leave – We support growing families with dedicated leave for new parents. - ✅ Comprehensive Healthcare – We’ve got you and your family covered with quality healthcare benefits. - ✅ Life Insurance* – Our full-time HMO plan includes life insurance for extra peace of mind. - ✅ Mental Health Support – Prioritize your well-being with access to mental health consultations and wellness resources. - ✅ Milestone Gifts & Birthday Treats – We celebrate your achievements and make your special day even better! - ✅ Exciting Team Experiences – Think island getaways, virtual town halls, and regional meetups—because work should be fun, too! - ✅ Stay Connected – Be part of a supportive network where you can learn, grow, and connect with amazing people. Some benefits may vary. Full details will be provided during the onboarding process.

Role Description We are currently looking for top talent to fill the role of Systems Optimization & Automation Lead. - Monthly Rate: $900-1100 - Availability: 20 hours/week - Time Zone: 8:00 AM - 12:00 NN EST To streamline your application, please carefully review and complete ALL THREE items below before proceeding to the application form. What to Prepare: - English Proficiency Rating – Enter your CEFR English proficiency level in the application form. If unsure, take a quick assessment here: EF SET Quick Check. - Coconut VA Profile (Resume) – Create your Coconut VA profile using this template: Coconut VA Profile Template. ⚠️⚠️⚠️ YOUR RESUME MUST FOLLOW THIS FORMAT AND SHOULD BE IN ENGLISH. ⚠️⚠️⚠️ - 1-Minute Introduction Video – Record a short introduction video (preferably using Loom) and provide the link in your application. By submitting your video, you grant Coconut permission to share it on our platforms. Qualifications - A systems thinker who enjoys solving complex operational challenges. - An independent, fast learner who thrives in dynamic environments. - Highly detail-oriented and organized, with a strong commitment to accuracy. - Skilled at balancing strategic thinking with hands-on execution. - A proactive problem-solver who enjoys identifying inefficiencies. - An excellent communicator who can translate technical concepts for non-technical team members. - Passionate about technology, automation, AI, and building systems. Requirements - Worked in operations, systems management, business process improvement, automation, or a related field for 3–7 years. - Built and managed complex Airtable databases and workflows. - Created automations using tools such as Airtable Automations, Make, Zapier, or similar platforms. Experience Needed - Airtable Database Management & Optimization - Interface & Workflow Development - Automation & Integration - AI Integration & Process Improvement - Systems Documentation & Training - Ongoing Systems Strategy & Support Industry/Tools Experience - Airtable - Airtable Automations - Make - Zapier - APIs - Webhooks - AI tools Benefits - Competitive Salary – Great compensation package. - 13th Month Pay – Enjoy an extra month’s salary. - Paid Time Off – 12 days of PTO to use however you like. - US Holidays Off – 12 paid US holidays throughout the year. - Maternity & Paternity Leave – Dedicated leave for new parents. - Comprehensive Healthcare – Quality healthcare benefits for you and your family. - Life Insurance – Included in our full-time HMO plan. - Mental Health Support – Access to mental health consultations and wellness resources. - Milestone Gifts & Birthday Treats – Celebrate your achievements and special days. - Exciting Team Experiences – Island getaways, virtual town halls, and regional meetups. - Stay Connected – Be part of a supportive network.