Cin7

• Educate our prospects and customers on the value of our products and how we can help scale their business • Meet quotas for new bookings by closing opportunities • Proactively build and maintain a healthy pipeline through prospecting and responding to marketing-generated leads • Provide detailed and accurate forecasting and maintain CRM/data hygiene • Contribute to a culture of winning with Individual and team goal achievement • Active listening, opportunity discovery, professional proposal creation, and presentation • Conduct a needs analysis/buying influences and determine the customer’s pain points to understand how our solution will solve those needs • Manage customer expectations to create long term Cin7 fans and a high level of customer satisfaction • As part of our growing sales team, help define and improve sales processes, strategies, tactics, and more • Works towards a shared vision, understanding individual and team goals, and contributions connecting to wider organizational purpose • Pivots between multiple cadences, challenges, and leads workflows seamlessly

• Build strong, consultative relationships with customers, focusing on strategic value, adoption, and long-term success • Manage high volume SaaS book of business serving our strategic accounts. Cin7 services SMB and mid-market and you will primarily work with growing and scaling brands. • Manage a book of business of 450 key accounts, driving retention and product adoption • Conduct daily customer calls with your book of business, leveraging AI-enabled tools and our tech stack to execute tech-touch, human-touch playbooks at scale. • Identify recurring customer challenges and help build scalable solutions, playbooks, and resources • Conduct QBRs, pricing reviews, value proposition pitches, and client escalation calls. • Value-sell our products throughout the customer lifecycle, reinforcing ROI and client investment into Cin7 • Deliver proactive business reviews and surface opportunities for customers to optimize workflows using Cin7 • Track customer health, identify risks early, and implement mitigation strategies • Drive customer accountability by setting clear goals and executing tailored success plans • Collaborate cross-functionally to ensure a seamless experience throughout the customer lifecycle • Resolve customer questions by connecting them with the right internal experts • Contribute to the development of Customer Success frameworks, resources, and operating processes as we scale

• Own and optimize Cin7’s inbound growth engine across paid media, web, lifecycle, AI engagement, and conversion pathways. • Drive pipeline creation and funnel efficiency across the customer journey. • Partner cross-functionally with Sales, Business Operations, Product Marketing, Partnerships, and Customer Success to improve revenue outcomes. • Build scalable growth programs aligned to company revenue goals and GTM priorities. • Lead adoption of AI-enabled marketing workflows, automation, and experimentation across the marketing organization. • Identify opportunities to improve speed, personalization, conversion, and operational efficiency using AI tools and systems. • Drive modern SEO, AEO (Answer Engine Optimization), AI search visibility, and content optimization strategies. • Evaluate and implement emerging AI technologies across the marketing ecosystem. • Own and evolve the marketing technology stack, including HubSpot, Salesforce integrations, analytics platforms, routing systems, and AI engagement tools. • Ensure scalable lead management, routing, attribution, lifecycle automation, and reporting processes. • Partner with Business Operations to maintain data integrity and improve funnel visibility across Marketing and Sales. • Build and maintain executive-level reporting, forecasting, attribution, and performance measurement frameworks. • Translate complex data into actionable business insights for executive leadership. • Drive a culture of experimentation, testing, and measurable performance improvement. • Oversee website growth strategy, conversion optimization, personalization, and digital experience initiatives. • Partner with content and digital teams to improve engagement, conversion rates, and buyer journey performance. • Leverage behavioral and intent data to create more personalized customer experiences. • Lead and mentor high-performing teams across demand generation, digital, web, and marketing operations. • Foster strong cross-functional alignment between Marketing, Sales, Business Operations, Product, and Executive stakeholders. • Operate as a strategic business partner with a strong bias toward execution and measurable impact.

Cin7 is a fast-growing global software company that provides solutions for modern-day product sellers. We help these sellers keep track of their inventory at scale, and help them sell their products across multiple sales channels around the world. Cin7 is expanding very quickly with a mission to become the leading Inventory Management Software brand in the world, and we are looking for a motivated and driven individual to join the team. How you’ll make an impact:As a Customer Success Manager at Cin7, you’ll be the strategic partner helping our customers unlock the full value of our platform. You will guide customers through their lifecycle—from post-Onboarding to expansion—while ensuring they achieve measurable business outcomes. Your primary focus will be on retention and product adoption, working each day to ensure we deliver on our brand promise to make selling products easier. Working closely with Sales, Onboarding, Product, and Support, you will advocate for customer needs, remove barriers, and ensure every customer interaction reflects Cin7’s commitment to world-class service. Your work will directly influence retention, growth, product improvement, and customer loyalty. What you'll do: - Build strong, consultative relationships with customers, focusing on strategic value, adoption, and long-term success - Manage high volume SaaS book of business serving our strategic accounts. Cin7 services SMB and mid-market and you will primarily work with growing and scaling brands. - Manage a book of business of 450 key accounts, driving retention and product adoption - Conduct daily customer calls with your book of business, leveraging AI-enabled tools and our tech stack to execute tech-touch, human-touch playbooks at scale. - Identify recurring customer challenges and help build scalable solutions, playbooks, and resources - Conduct QBRs, pricing reviews, value proposition pitches, and client escalation calls. - Value-sell our products throughout the customer lifecycle, reinforcing ROI and client investment into Cin7 - Deliver proactive business reviews and surface opportunities for customers to optimize workflows using Cin7 - Track customer health, identify risks early, and implement mitigation strategies - Drive customer accountability by setting clear goals and executing tailored success plans - Collaborate cross-functionally to ensure a seamless experience throughout the customer lifecycle - Resolve customer questions by connecting them with the right internal experts - Contribute to the development of Customer Success frameworks, resources, and operating processes as we scale What you'll bring: - 5+ years in a customer-facing role, ideally within high-velocity SaaS Customer Success, Account Management, or similar environments - Experience working with supply chain, manufacturing, commerce, or retail customers. - Proven skills in client retention, strategic account management, and results-oriented customer relationship development - Proven ability to manage and grow a diverse customer portfolio, ideally within a fast-paced or high-growth organization - A proactive, resourceful, and autonomous working style—comfortable owning challenges and driving solutions - Experience navigating and influencing cross-functional teams to deliver customer outcomes - Strong communication skills, with the ability to simplify technical concepts for different audiences - A high level of empathy and customer-centricity, especially in challenging situations - Data fluency—comfortable analyzing usage patterns, KPIs, and business impact - Demonstrated expertise leveraging platforms such as Salesforce, ChurnZero, Gong, and emerging AI tools to improve visibility, efficiency, and performance. - A continuous improvement mindset: curious, adaptable, and eager to learn - A team-first attitude that contributes to a culture of inclusion, collaboration, and respect - Bachelor’s degree or equivalent practical experience Nice to have: - Experience working with customers in retail, wholesale, e-commerce, 3PL/logistics, or inventory-based businesses - Familiarity with inventory management, supply chain workflows, or product-based operations - Understanding of API integrations, order workflows, or SaaS ecosystems used by modern product-based businesses Why Cin7? At Cin7, we make great products available to everyone. Every month, millions of sales orders flow through our platform reducing the cost, effort and time for product sellers so they can quickly get products to customers and build their brands without worrying about their operations. We pride ourselves on providing Inventory Management and Supply Chain software to help medium-large product businesses thrive in a highly competitive, digital world. Cin7 centrally manages inventory across multiple locations and channels, connecting 500+ systems to support receiving, selling and shipping stock. We value diversity at Cin7, and bring people into the heart of everything we do. We hire, recruit, and promote without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, pregnancy or maternity, veteran status or any other status protected by applicable law. We understand the importance of creating a safe and comfortable work environment and encourage individualism and authenticity in every member of our team.

Cin7 is a fast-growing global software company that provides solutions for modern-day product sellers. We help these sellers keep track of their inventory at scale, and help them sell their products across multiple sales channels around the world. Cin7 is expanding very quickly with a mission to become the leading Inventory Management Software brand in the world, and we are looking for a motivated and driven individual to join the team. How you’ll make an impact:As a Customer Success Manager at Cin7, you’ll be the strategic partner helping our customers unlock the full value of our platform. You will guide customers through their lifecycle—from post-Onboarding to expansion—while ensuring they achieve measurable business outcomes. Your primary focus will be on retention and product adoption, working each day to ensure we deliver on our brand promise to make selling products easier. Working closely with Sales, Onboarding, Product, and Support, you will advocate for customer needs, remove barriers, and ensure every customer interaction reflects Cin7’s commitment to world-class service. Your work will directly influence retention, growth, product improvement, and customer loyalty. What you'll do: - Build strong, consultative relationships with customers, focusing on strategic value, adoption, and long-term success - Manage high volume SaaS book of business serving our strategic accounts. Cin7 services SMB and mid-market and you will primarily work with growing and scaling brands. - Manage a book of business of 450 key accounts, driving retention and product adoption - Conduct daily customer calls with your book of business, leveraging AI-enabled tools and our tech stack to execute tech-touch, human-touch playbooks at scale. - Identify recurring customer challenges and help build scalable solutions, playbooks, and resources - Conduct QBRs, pricing reviews, value proposition pitches, and client escalation calls. - Value-sell our products throughout the customer lifecycle, reinforcing ROI and client investment into Cin7 - Deliver proactive business reviews and surface opportunities for customers to optimize workflows using Cin7 - Track customer health, identify risks early, and implement mitigation strategies - Drive customer accountability by setting clear goals and executing tailored success plans - Collaborate cross-functionally to ensure a seamless experience throughout the customer lifecycle - Resolve customer questions by connecting them with the right internal experts - Contribute to the development of Customer Success frameworks, resources, and operating processes as we scale What you'll bring: - 5+ years in a customer-facing role, ideally within high-velocity SaaS Customer Success, Account Management, or similar environments - Experience working with supply chain, manufacturing, commerce, or retail customers. - Proven skills in client retention, strategic account management, and results-oriented customer relationship development - Proven ability to manage and grow a diverse customer portfolio, ideally within a fast-paced or high-growth organization - A proactive, resourceful, and autonomous working style—comfortable owning challenges and driving solutions - Experience navigating and influencing cross-functional teams to deliver customer outcomes - Strong communication skills, with the ability to simplify technical concepts for different audiences - A high level of empathy and customer-centricity, especially in challenging situations - Data fluency—comfortable analyzing usage patterns, KPIs, and business impact - Demonstrated expertise leveraging platforms such as Salesforce, ChurnZero, Gong, and emerging AI tools to improve visibility, efficiency, and performance. - A continuous improvement mindset: curious, adaptable, and eager to learn - A team-first attitude that contributes to a culture of inclusion, collaboration, and respect - Bachelor’s degree or equivalent practical experience Nice to have: - Experience working with customers in retail, wholesale, e-commerce, 3PL/logistics, or inventory-based businesses - Familiarity with inventory management, supply chain workflows, or product-based operations - Understanding of API integrations, order workflows, or SaaS ecosystems used by modern product-based businesses Why Cin7? At Cin7, we make great products available to everyone. Every month, millions of sales orders flow through our platform reducing the cost, effort and time for product sellers so they can quickly get products to customers and build their brands without worrying about their operations. We pride ourselves on providing Inventory Management and Supply Chain software to help medium-large product businesses thrive in a highly competitive, digital world. Cin7 centrally manages inventory across multiple locations and channels, connecting 500+ systems to support receiving, selling and shipping stock. We value diversity at Cin7, and bring people into the heart of everything we do. We hire, recruit, and promote without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, pregnancy or maternity, veteran status or any other status protected by applicable law. We understand the importance of creating a safe and comfortable work environment and encourage individualism and authenticity in every member of our team.

• Build strong, consultative relationships with customers, focusing on strategic value, adoption, and long-term success • Manage high volume SaaS book of business serving our strategic accounts. Cin7 services SMB and mid-market and you will primarily work with growing and scaling brands. • Manage a book of business of 450 key accounts, driving retention and product adoption • Conduct daily customer calls with your book of business, leveraging AI-enabled tools and our tech stack to execute tech-touch, human-touch playbooks at scale. • Identify recurring customer challenges and help build scalable solutions, playbooks, and resources • Conduct QBRs, pricing reviews, value proposition pitches, and client escalation calls. • Value-sell our products throughout the customer lifecycle, reinforcing ROI and client investment into Cin7 • Deliver proactive business reviews and surface opportunities for customers to optimize workflows using Cin7 • Track customer health, identify risks early, and implement mitigation strategies • Drive customer accountability by setting clear goals and executing tailored success plans • Collaborate cross-functionally to ensure a seamless experience throughout the customer lifecycle • Resolve customer questions by connecting them with the right internal experts • Contribute to the development of Customer Success frameworks, resources, and operating processes as we scale

• Manage a portfolio of existing Cin7 customers, primarily in the SMB / growth segment, identifying and executing upsell and cross-sell opportunities with a strong focus on payments adoption and expansion • Drive increased gross payment volume and overall customer lifetime value across your book, while also identifying opportunities to introduce additional Cin7 products where appropriate • Partner with the Customer Success team to help support the CS queue for designated customer types, assisting with payment-related questions, optimization conversations, and commercial follow-ups • Conduct scaled business reviews, health check-ins, and value conversations with customers, helping them optimize their use of Cin7 Payments and related functionality • Support the Acquisition (Sales) team as needed on payment-specific prospect or customer calls, providing product and commercial expertise to help close new business • Collaborate closely with internal teams including product, onboarding, support, engineering, and sales to ensure a seamless and consistent customer experience • Provide feedback and insights to the product and payments teams based on customer usage patterns, objections, and feature requests • Contribute to the development of best practices, playbooks, and processes for managing payments-focused accounts at scale

• Own and evolve Cin7’s product marketing strategy to support pipeline growth, win rates, and revenue outcomes. • Lead positioning and messaging that clearly differentiates Cin7 and drives demand and conversion. • Drive go-to-market strategy and execution for new products, features, and solutions in partnership with Product, Sales, and Customer Success. • Develop and refine ICP, buyer personas, and customer journeys to improve targeting and conversion. • Deliver high-impact sales enablement that supports deal acceleration and revenue growth. • Provide market, customer, and competitive insights to inform product strategy, pricing, and roadmap decisions. • Evolve and scale Cin7’s customer marketing strategy and programs, building on an existing foundation. • Develop lifecycle marketing programs that drive product adoption, engagement, retention, and expansion revenue. • Partner with Customer Success and Sales to design and execute upsell and cross-sell initiatives that contribute directly to revenue growth. • Strengthen and expand customer advocacy programs, including case studies, reviews, referrals, and community. • Improve and scale customer communications and education programs to increase product usage and lifetime value. • Define and track KPIs to measure campaign performance as well as customer engagement, retention, and expansion. • Act as a key partner across Marketing, Sales, Product, Customer Success, and Senior Leadership to align on growth priorities. • Ensure alignment between product strategy, messaging, campaigns, and the end-to-end customer experience. • Collaborate with demand generation, content, partner, and field marketing to drive integrated campaigns and programs. • Serve as a voice of the customer and market, influencing decisions that impact growth and retention. • Manage and mentor one direct report, fostering strategic thinking, executional excellence, and cross-functional influence. • Balance strategic planning with hands-on execution, particularly as programs continue to mature.

Cin7 is a fast-growing global software company that provides solutions for modern-day product sellers. We help these sellers connect and simplify their operations, keep track of their inventory at scale, and help them sell their products across multiple sales channels around the world. Cin7 is expanding very quickly with a mission to empower product sellers to thrive by making selling as easy as buying. We are committed to this mission to become the leading Inventory Management Software brand in the world. Serving over 8,000 customers globally, processing more than 125 million orders per year, and supporting over $35B of Gross Merchandise Value, Cin7 has been rated best overall in inventory management software in 2024 by Forbes Advisor. How you'll make an impact: As an Account Manager, you’ll focus on driving growth revenue for our current customers. Cin7 is seeking dynamic SaaS account management talent, energized to help our customer’s businesses thrive through our robust connected inventory platforms. We are looking to hire experienced, customer-focused, Account Managers who are driven to challenge themselves, service customers, solve problems, and consistently crush quota in a fast-paced, collaborative, high-culture environment. A day in the life: - Educate our prospects and customers on the value of our products and how we can help scale their business - Meet quotas for customer upsell and cross-sell by closing opportunities - Manage renewals proactively for our ARR contract customers - Proactively build and maintain a healthy pipeline through prospecting and responding to marketing-generated leads - Manage customer contract changes between products, payment terms, etc. - Provide detailed and accurate forecasting and maintain CRM/data hygiene - Contribute to a culture of winning with Individual and team goal achievement - Active listening, opportunity discovery, professional proposal creation, and presentation - Conduct a needs analysis/buying influences and determine the customer’s pain points to understand how our solution will solve those needs - Manage customer expectations to create long term Cin7 fans and a high level of customer satisfaction - As part of our growing team, you will play an integral role in building, defining, and improving sales processes, strategies, tactics, and more - Works towards a shared vision, understanding individual and team goals, and contributions connecting to wider organizational purpose - Pivots between multiple cadences, challenges, and leads workflows seamlessly What you'll bring with you: - 2+ years of Customer Success and/or Account Management experience in a high-velocity SaaS sales environment - Ability to establish and sustain relationships with prospects, partners, and existing clients - Empathetic, customer-focused, driven, challenge seeking, self-directed learner - Consultative sales approach, using value-based selling, including strong negotiation skills and excellent follow-through - Resolute in leveraging internal knowledge centers, independent development, internal support members and sales peers as part of the information base - Actively drives group synergy in pursuing collective goals - A solid history of quota achievement - Outstanding written and verbal communication skills - Ability to work independently with professional detail in a fast-paced environment - Bachelor’s degree In return, we offer: - Competitive benefits, including medical, dental, and vision plans, and a 401K company match program. - A flexible PTO policy, allowing you the time you need to recharge. - A Global Wellness Day celebrated companywide, providing you a dedicated holiday to focus on your own wellbeing. - A diverse team, where everyone helps each other, and inclusion is a core value - Frequent company-sponsored events so you can get to know your co-workers. Why CIN7? CIN7 is a leader in one of the most exciting software verticals right now, and we're growing exponentially. We're looking to add people to our team who are passionate about working with a fast growth tech company. At CIN7, we make great products available to everyone. Every month, millions of sales orders flow through our platform reducing the cost, effort and time for product sellers so they can quickly get products to customers and build their brands without worrying about their operations. We pride ourselves on providing Inventory Management and Supply Chain software to help medium-large product businesses thrive in a highly competitive, digital world. CIN7 centrally manages inventory across multiple locations and channels, connecting 500+ systems to support receiving, selling and shipping stock. We value diversity at Cin7, and bring people into the heart of everything we do. We hire, recruit, and promote without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, pregnancy or maternity, veteran status or any other status protected by applicable law. We understand the importance of creating a safe and comfortable work environment and encourage individualism and authenticity in every member of our team In accordance with the Colorado Equal Pay for Equal Work Act, the approximate annual base compensation range is listed above. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, as well as internal equity among our team.

• Educate our prospects and customers on the value of our products and how we can help scale their business • Meet quotas for customer upsell and cross-sell by closing opportunities • Manage renewals proactively for our ARR contract customers • Proactively build and maintain a healthy pipeline through prospecting and responding to marketing-generated leads • Manage customer contract changes between products, payment terms, etc. • Provide detailed and accurate forecasting and maintain CRM/data hygiene • Contribute to a culture of winning with Individual and team goal achievement • Active listening, opportunity discovery, professional proposal creation, and presentation • Conduct a needs analysis/buying influences and determine the customer’s pain points to understand how our solution will solve those needs • Manage customer expectations to create long term Cin7 fans and a high level of customer satisfaction • As part of our growing team, you will play an integral role in building, defining, and improving sales processes, strategies, tactics, and more • Works towards a shared vision, understanding individual and team goals, and contributions connecting to wider organizational purpose • Pivots between multiple cadences, challenges, and leads workflows seamlessly