Cin7 is a fast-growing global software company that provides solutions for modern-day product sellers. We help these sellers keep track of their inventory at scale, and help them sell their products across multiple sales channels around the world. Cin7 is expanding very quickly with a mission to become the leading Inventory Management Software brand in the world, and we are looking for a motivated and driven individual to join the team. How you’ll make an impact:As a Customer Success Manager at Cin7, you’ll be the strategic partner helping our customers unlock the full value of our platform. You will guide customers through their lifecycle—from post-Onboarding to expansion—while ensuring they achieve measurable business outcomes. Your primary focus will be on retention and product adoption, working each day to ensure we deliver on our brand promise to make selling products easier. Working closely with Sales, Onboarding, Product, and Support, you will advocate for customer needs, remove barriers, and ensure every customer interaction reflects Cin7’s commitment to world-class service. Your work will directly influence retention, growth, product improvement, and customer loyalty. What you'll do: - Build strong, consultative relationships with customers, focusing on strategic value, adoption, and long-term success - Manage high volume SaaS book of business serving our strategic accounts. Cin7 services SMB and mid-market and you will primarily work with growing and scaling brands. - Manage a book of business of 450 key accounts, driving retention and product adoption - Conduct daily customer calls with your book of business, leveraging AI-enabled tools and our tech stack to execute tech-touch, human-touch playbooks at scale. - Identify recurring customer challenges and help build scalable solutions, playbooks, and resources - Conduct QBRs, pricing reviews, value proposition pitches, and client escalation calls. - Value-sell our products throughout the customer lifecycle, reinforcing ROI and client investment into Cin7 - Deliver proactive business reviews and surface opportunities for customers to optimize workflows using Cin7 - Track customer health, identify risks early, and implement mitigation strategies - Drive customer accountability by setting clear goals and executing tailored success plans - Collaborate cross-functionally to ensure a seamless experience throughout the customer lifecycle - Resolve customer questions by connecting them with the right internal experts - Contribute to the development of Customer Success frameworks, resources, and operating processes as we scale What you'll bring: - 5+ years in a customer-facing role, ideally within high-velocity SaaS Customer Success, Account Management, or similar environments - Experience working with supply chain, manufacturing, commerce, or retail customers. - Proven skills in client retention, strategic account management, and results-oriented customer relationship development - Proven ability to manage and grow a diverse customer portfolio, ideally within a fast-paced or high-growth organization - A proactive, resourceful, and autonomous working style—comfortable owning challenges and driving solutions - Experience navigating and influencing cross-functional teams to deliver customer outcomes - Strong communication skills, with the ability to simplify technical concepts for different audiences - A high level of empathy and customer-centricity, especially in challenging situations - Data fluency—comfortable analyzing usage patterns, KPIs, and business impact - Demonstrated expertise leveraging platforms such as Salesforce, ChurnZero, Gong, and emerging AI tools to improve visibility, efficiency, and performance. - A continuous improvement mindset: curious, adaptable, and eager to learn - A team-first attitude that contributes to a culture of inclusion, collaboration, and respect - Bachelor’s degree or equivalent practical experience Nice to have: - Experience working with customers in retail, wholesale, e-commerce, 3PL/logistics, or inventory-based businesses - Familiarity with inventory management, supply chain workflows, or product-based operations - Understanding of API integrations, order workflows, or SaaS ecosystems used by modern product-based businesses Why Cin7? At Cin7, we make great products available to everyone. Every month, millions of sales orders flow through our platform reducing the cost, effort and time for product sellers so they can quickly get products to customers and build their brands without worrying about their operations. We pride ourselves on providing Inventory Management and Supply Chain software to help medium-large product businesses thrive in a highly competitive, digital world. Cin7 centrally manages inventory across multiple locations and channels, connecting 500+ systems to support receiving, selling and shipping stock. We value diversity at Cin7, and bring people into the heart of everything we do. We hire, recruit, and promote without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, pregnancy or maternity, veteran status or any other status protected by applicable law. We understand the importance of creating a safe and comfortable work environment and encourage individualism and authenticity in every member of our team.

Company OverviewAt Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department OverviewThe Software Customer Service Manager position resides in Global Services. This role is responsible for the day-to-day management of the customer services contracts and services relationships for CommandCenter Software. The Software Customer Service Manager ensures we are meeting our contractual obligations, provides exceptional expertise in our software, and drives the appropriate resources to solve complex issues across our customer base. This organization is dedicated to the long-term success of our customers. Through enhanced customer relationships, onsite technical expertise, and ongoing professional services, this organization will drive operational acceptance and satisfaction of the broader product ecosystem across all customers. Job DescriptionScope of Responsibilities/Expectations: - Work in collaboration with Sales, Product, Engineering, Deployment, Customer Success, Land Mobile Radio Customer Service Managers, and CMSO Support teams throughout the customer engagement. - Accountable and responsible for the execution of service agreements, deployment of field resources, reduction in time to resolution, and escalation management. - Exercise judgment in selection methods and techniques for obtaining solutions. - Ensures best practices are being adhered to within the customer's environment. - Delivers consistent service levels by exceeding customer expectations and managing customer escalations. - Helps manage and coordinate the processing, communication, and implementation of technical changes, including changes related to new cloud releases, customer requests, field change orders, and reconfigurations, and is engaged on all upgrade and execution plans. - Maintains awareness of all complex service matters, including technical solutions implementations and activities. - Reporting on technical performance and providing reviews of relevant service requests open within a customer's environment - Explains technical problems and solutions to the team/client members. - Ensures effective coordination and support between the account teams and supporting technical resources. - Builds value-added relationships within the domain of the account to become the trusted technical advisor to the customer. Target Base Salary Range: $90,000 - $100,000 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. Basic RequirementsRequired Skills: - High School diploma, Bachelor's degree and 4+ years of experience in CommandCenter Software, OR 5+ plus years in CommandCenter Software and/or Mobile Video Deployment, Engineering, Sales/Presales, CMSO or Managed & Support Services experience. - Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. #LI-JM3 #LI-REMOTE Travel Requirements25-50% Relocation ProvidedNone Position TypeExperienced Referral Payment PlanYesOur U.S. Benefits include: - Incentive Bonus Plans - Medical, Dental, Vision benefits - 401K with Company Match - 10 Paid Holidays - Generous Paid Time Off Packages - Employee Stock Purchase Plan - Paid Parental & Family Leave - and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

• Owning the post-sales customer journey, including onboarding, adoption, renewal and upsell • Establish, develop and maintain long-term relationships with stakeholders within assigned accounts and proactively identify and report on key customer health metrics • Delivering expertise, education, and guidance to customers as they roll out their Travel Rule Compliance program • Drive customer upsells by identifying, qualifying, and raising upgrade opportunities with the customer. • Proactively monitoring and managing customer health metrics, including usage, engagement, and risk signals • Driving improvements in customer health by identifying gaps in adoption and executing clear action plans • Contributing to strategic decision making by sharing ideas and feedback on trends including competitor insights, customer needs, sales, product and marketing information and acting as the voice of the customer internally • Maintain accurate customer records and notes in our CRM / CS tools (e.g., HubSpot, ChurnZero)

• Own and manage mid-market client and broker relationships across a high-volume book of business (50–60 accounts), ensuring a consistently high-quality client experience. • Deliver an exceptional client experience by executing key workflows, monitoring account health, and proactively addressing risks. • Track and analyze client success KPIs, translating insights into action plans that drive engagement and retention. • Develop and execute engagement plans aligned to client goals, ensuring timely delivery of all initiatives and commitments. • Manage multiple concurrent client projects with strong attention to detail, maintaining clear timelines, priorities, and deliverables. • Collaborate cross-functionally with Strategic Account Management, Sales, and Concierge (Member Services) to meet client needs, triage issues, and achieve engagement goals. • Lead client meetings and communications with key stakeholders and broker partners, providing education, insights, and actionable recommendations. • Represent the company in virtual and in-person client-facing sessions (up to 20% travel). Develop and deliver high-quality client reports, presentations, and educational sessions.