Company Description Moveworks is the Agentic AI Assistant platform that empowers the entire workforce. Our platform enables employees to converse with all of their business systems through natural language to quickly find answers and automate tasks. Powered by the world's most advanced LLMs, our proprietary models, and a sophisticated Agentic AI platform, we're transforming how work gets done by allowing AI to take initiative, streamline complex workflows, and continuously learn and adapt. Moveworks is trusted by over 5.5 million employees at more than 350 of the world’s largest companies, including 10% of the Fortune 500, to automate everyday tasks and streamline business operations. Recognized on the Forbes Cloud 100 and AI 50 lists, Moveworks was also named one of Fast Company’s 2025 Most Innovative Companies and Inc’s Best in Business, in the Best in Innovation category. Moveworks was also recognized at Microsoft’s 2025 Partner of the Year and in 2024, received the AI Breakthrough Award. In December 2025, Moveworks was acquired by ServiceNow, marking a pivotal milestone in our journey to create a single front door to work for all business systems. By combining ServiceNow’s standard-setting workflow automation with Moveworks’ Reasoning Engine and natural language capabilities, we deliver the AI platform for every person and every workflow. Built to go beyond basic summaries to deliver meaningful business impact. Together, our AI acts across enterprise systems to turn conversations into completed work. By joining our team, you’ll be at the forefront of the AI transformation, backed by the global scale of ServiceNow and the agility of a high-growth company. We are looking for world-class talent to help us extend agentic AI to every employee across every corner of the business. Come join us! Servicenow It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: - You partner with our initial customers to drive product value - You develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value - You partner cross-functionally to translate business needs and product requirements into new solutions for customers - You will evolve and iterate on our customer onboarding strategy - You work with internal teams and customers to drive adoption, engagement and growth - You will help customers identify, quantify, and work toward transformational goals in partnership with Moveworks - You will adapt quickly to product changes and limitations, and communicate these strategically to stakeholders - You will act as the voice of the customer, gathering customer feedback and helping share the product roadmap Qualifications To be successful in this role you have: - You have 5+ years of account management, implementation, or sales experience in software/SaaS - You have experience in explaining technical solutions, establishing goals, developing opportunities, building + selling business cases, and improving customer experience - You have experience supporting deployments with large enterprise customers - Process focused with strong problem-solving ability - always searching for a smarter, better way to achieve a goal - You have experience building strong internal and external relationships, including with senior-level executives throughout companies - You are diplomatic, have tact and you are poised under pressure - You possess a voracious appetite to learn and grow - You have completed a Bachelor’s degree - You are willing to travel 10-25% of the time FD21 For positions in this location, we offer a base pay of $113,700 - $177,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. - Employee Type: Regular - Region: AMS - North America and Canada - Work Persona: Flexible or Remote

• Serve as the main point of contact for client accounts • Conduct weekly or bi-weekly strategy calls with clients • Maintain proactive communication via calls, messaging, and updates • Ensure clients clearly understand campaign performance and results • Analyze marketing performance across: • Facebook Ads • Google Ads • SEO • Translate marketing data into clear, actionable insights for clients • Provide strategic recommendations to improve campaign performance • Own client satisfaction, retention, and relationship growth • Proactively address issues and prevent churn • Identify upsell opportunities when appropriate • Deliver customized performance reports to clients • Clearly explain campaign metrics and ROI • Coordinate with the fulfillment team to ensure deliverables are completed • Collect client testimonials, referrals, and Google reviews • Maintain strong long-term client partnerships

About the Role We are seeking Customer Success Managers / Account Managers who can take full ownership of client relationships, drive results, and act as trusted partners to clients. This role is ideal for individuals who are proactive, commercially minded, and thrive in a fast-paced, client-facing environment. We provide training and are open to candidates with less experience who demonstrate the right mindset, ownership, and growth potential. Key Responsibilities - Serve as the primary point of contact for assigned client accounts - Build and maintain strong, long-term client relationships based on trust and results - Take full ownership of client performance, ensuring goals are met and exceeded - Proactively identify opportunities to improve client outcomes, retention, and growth - Collaborate with internal teams (creative, marketing, etc.) to deliver high-quality outputs - Monitor account performance and provide strategic recommendations to clients - Communicate updates, insights, and results clearly and consistently - Address client concerns and resolve issues in a timely and professional manner

• Lead the strategy and execution of multi-product, segment-based customer lifecycle marketing plans. • Build and automate lifecycle campaigns using Braze to deliver scalable, personalized experiences. • Partner with analytics, engineering, and BI teams to ensure data quality and campaign accuracy. • Execute multi-channel campaigns (email, SMS, push, in-app, WhatsApp) aligned with business goals and time-sensitive promotions. • Monitor and report on KPIs; proactively adjust tactics to meet performance targets. • Use Amplitude, Braze, and AI tools for A/B and multivariate testing, segmentation, and message optimization. • Manage campaign calendars, promotional timelines, and content workflows to ensure flawless execution. • Review, edit, and proofread marketing content with a critical eye for quality and clarity.