CIEE Inc logo
CIEE Inc

CIEE is a nonprofit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and multi-cultural world. CIEE operates the largest nonprofit network of study abroad locations, with facilities and staff in 29 countries. Additionally, we help international participants from over 140 countries come to the USA each year. Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams, and are dedicated to advancing our 77-year-old mission to make the world a more peaceful place.

Student Enrollment Coordinator

Location

United States

Posted

2 days ago

Salary

$45K - $60K / year

Seniority

Mid Level

No structured requirement data.

Job Description

Student Enrollment Coordinator

CIEE Inc

Role Description The Student Enrollment Coordinator for High School Study Abroad will grow student enrollment in CIEE’s transformative study abroad programs through effective sales outreach and a goal-driven mindset. You'll own the entire applicant journey, from initial interest to confirmed participation, proactively guiding students and building trust with students and families every step of the way. - Convey the value and tangible outcomes of study abroad to U.S. high school students and their legal guardians. - Follow a structured sales outreach process to proactively engage interested leads and applicants via phone, text, and email outreach. - Work through a high daily call volume, 20-60 calls per day, depending on the time of year. - Motivate and coach participants and families through the scholarship and application process. - Provide professional and timely customer service to students and parents throughout the entire application process. - Host virtual student and parent-facing webinars, presenting to large groups at a time. - Present to students and parents in person at high schools and fairs in your territory. - Review applications, accept applicants, and convert them to paid participants. - Ensure that financial accounts for participants are accurate and paid in full. - Use reports within Salesforce (CRM system) to manage your applicant pipeline and reach sales goals. - Maintain accurate records of communication with customers in Salesforce (CRM system). - Provide on-program participant support for all programs throughout the year. - Participate in sales training throughout the year and consistently work to develop your skills as a sales professional. - Flexibility to work some evening hours to reach students and guardians when they’re available. - Responsible for providing emergency support during 1-2 travel weekends per year. - Opportunity to earn international travel up to once per year to chaperone student group flights. - Other duties as assigned. Qualifications - Bachelor's degree or international equivalent. - A minimum of two years of customer service or sales experience. - The ability to navigate challenging conversations. - International travel or study abroad experience is a plus. - Experience working with diverse high school students is a plus. - Additional language skills beyond English are a plus. - Excellent verbal and written communication, with the ability to understand and tailor your communication to different audiences. - Strong organisational skills and attention to detail. Requirements - Location: Washington State (Seattle Metro Area Preferred). - Compensation: $45,000 - $60,000 Annually (on target earnings, inclusive of eligible incentive pay). Benefits - Paid time off and Parental leave. - Gym Reimbursement Program. - Employee Assistance Program. - Short-term & Long-term Disability. - 6 floating Fridays (based on our eligibility rules). - CIEE Study Abroad and TEFL Program discounts. - 403(b) Retirement Plan with employer contribution. - Insurance Coverage (life, travel, medical, dental, and vision). - Flexible Spending Accounts/Health Savings Account (medical and dependent). - Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness).

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