CG Life

Role Description We are looking for a Freelance Senior Copywriter with 5-7 years’ experience in pharma advertising, marketing, or marketing communications. You will concept and develop brand campaigns and write copy for a variety of digital marketing tactics for pharma clients. Relevant experience and ability to quickly decipher marketing assignments for complex clients is required. - Develop concepts and collaborate with art directors to produce creative campaign and project ideas for various clients - Create ideas and write copy for digital and print marketing materials, including websites, presentations, brochures, promotional videos, conference and event themes/booths, and brand/product positioning and messaging decks - Understand and apply brand goals, positioning, and market conditions to the work - Craft message matrices to bring brand positioning to life in customer-facing copy that highlights the brand’s story and its key benefits - Develop a sound knowledge of clients' products, competitors, and target audiences - Present work to internal teams and to clients - Ability to work with the Strategy and Content team to develop content audits that lead to content strategy recommendations - Incorporate ideas and make revisions in response to feedback from supervisors, account team, and clients - Work collaboratively with creative leads, account team, and project management to deliver work at a high level - Be responsible for monitoring and follow-through of work on all assigned projects within established timelines - Must be detail-oriented and proof own work to keep quality assurance across projects Qualifications - 5-7 years of related work experience in pharma advertising - The ability to write skillfully across multiple channels, including print (Sales Brochures, Print Ads, Infographics), online video, and digital (websites, online banners, social media, etc.) - Strong conceptual skills, as demonstrated by your portfolio of work - The ability to dive into complex science and technologies and glean key ideas and information to convey to target audiences that meet the objective - Understanding of and expertise in pharma copy requirements: claims, references, research, and copy that meets the requirements of the FDA and client med/reg/legal review - An understanding of agency and creative collaboration processes - Ability to present and sell an idea to internal teams and clients - Proficiency in Microsoft Office suite, Adobe Acrobat, and Google Suite tools Requirements - Reports To: Associate Creative Director, Copy Benefits - Estimated hourly range for this position is $85 - $100 USD - Eligible to participate in a discretionary bonus program, subject to the rules governing the plan - Health benefits - 401K retirement with a generous company match and immediate vesting - Flexible time off A Note to Candidates It has come to our attention that some candidates are being contacted by individuals falsely claiming to represent CG Life. Please note that all official communications from CG Life will come from an email address ending in @cglife.com. If you are contacted by anyone using a different domain, please consider it fraudulent. CG Life will never ask candidates to pay fees or share financial information at any stage of the hiring process. This job posting is intended for direct applicants only; please, no outside recruiters.

Role Description The Account Director at CG Life is an essential leader and strategic client partner with 10 years of agency experience in the pharmaceutical sector. This individual thrives in fast-paced environments and is excited by the challenge of helping their clients obtain results. The Account Director combines past experiences, an in-depth understanding of market strategies, and the client’s goals to execute marketing projects, programs, and campaigns successfully. This individual is committed to challenging the status quo and inspiring others to do the same as they lead their teams within the Client Services department. This is a remote-flexible role; candidates in the Eastern Time Zone are preferred. Key Responsibilities - Client Relationships: - Builds and maintains strong business relationships by establishing trust and credibility at all levels in the client's organization, including senior management. - Establishes regular communication with clients to ensure their satisfaction and facilitate our long-term profitability and growth. - Persuades clients as a strategic partner with a perspective they can trust. - Guides client planning and forward-thinking via established industry knowledge to support the agency's recommendations. - Account Growth: - Drives the growth of client accounts by identifying challenges and pursuing upsell opportunities. - Collaborates with key leaders to present effective solutions that engage clients and generate excitement for additional projects. - Supports new business efforts by actively participating in strategy sessions, attending pitches, and delivering presentations when appropriate. - Account Finance: - Ensures the accurate management of the account financials, including managing reporting. - Leads and reports on monthly and quarterly forecast updates for the assigned client account(s). - Project Oversight: - Displays personal ownership and responsibility for the client account by handling all elements from the briefing to the scope execution. - Leads assigned agency team to deliver for clients, ensuring all work is on strategy, on time, and on budget. - Directs, coaches, and motivates the client services team to effectively deliver for our clients. - Leadership & Strategic Guidance: - Acts as the client’s champion internally and brings their point of view to our work. - Expert on the client account, target audiences, and competitive landscape to contribute toward business solutions for their business, ensuring our solutions align with their goals. - Successfully serves as a point of authority and/or source of advice for assigned client(s). - Responsible for brand planning, strategic and tactical deliverables, and contributing to budget planning. - Demonstrates influence and diplomacy in written and verbal presentations. - Internal Relationships: - Builds strong relationships with all functional team leads, ensuring the client’s objectives are consistently met. - Exhibits effective working relationships across CGL capabilities to drive complex projects from both a strategic and business relationship perspective. - Knowledge & Expertise: - In-depth understanding of omnichannel marketing concepts and campaigns, including best practices across digital channels, data management, analytics, and related technologies. - Leads assigned agency team to deliver for clients, ensuring all work is on strategy, on time, and on budget. - Expert on the client’s business, customers, and competitive environment. - Leads meetings and contributes strategically not only in tactics but also in positioning and planning. - Understands client performance metrics and takes initiative to align their personal goals by analyzing progress, providing constructive feedback, and implementing tailored strategies for success. - People Management: - Effectively manages, guides, and coaches direct reports by staying involved in their development and providing valuable feedback, guidance, and encouragement. - Takes an active role in mentoring junior team members and alerts them to opportunities for mentorship across CGL to achieve career goals. - Models strong leadership and team management skills. Qualifications - 10+ years of pharmaceutical agency experience. - Experience working on a DAOR pharmaceutical brand. - Bachelor's degree in marketing, communications, or a related field. - Strong leadership and team management skills. - Excellent communication and interpersonal skills. - Client-facing presence and interaction with C-Suite level must be demonstrated. - Flexible and agile, with the ability to quickly change course when the need arises. - Strong analytical and strategic-thinking abilities to carefully manage details while juggling multiple projects. - Ability to put together professional-looking documents and presentations. - Strong presentation/public speaking skills. - Ability to focus and work under pressure during tight deadlines with humor, tact, and professionalism. - Willingness and ability to travel frequently (1-2 times per month). Benefits - Medical, Dental & Vision Insurance. - We cover a generous portion of employee contributions. - 401K plan with a generous match and immediate vesting. - Generous paid time off for parents to bond with their newest addition. - Each employee has an annual budget to allocate to professional development opportunities. - Flexible time off, life insurance, LTD, a robust employee assistance program, and more! Company Description At CG Life, we recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. As required by law in this state, the estimated salary range for this position is $130,000 - $140,000 USD and represents our good faith estimate as to what our ideal candidates are likely to expect. We tailor our offers within the range based on organizational needs, internal equity, market data, geographic zone, and the selected candidate’s experience, education, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the selection process. This position is eligible to participate in a discretionary bonus program, subject to the rules governing the plan. CG Life offers a variety of benefits, including health benefits, 401K retirement with a generous company match and immediate vesting, and flexible time off. A Note to Candidates It has come to our attention that some candidates are being contacted by individuals falsely claiming to represent CG Life. Please note that all official communications from CG Life will come from an email address ending in @cglife.com. If you are contacted by anyone using a different domain, please consider it fraudulent. CG Life will never ask candidates to pay fees or share financial information at any stage of the hiring process. This job posting is intended for direct applicants only; please, no outside recruiters.

Role Description The internal title for this role is Technical Services Delivery Manager. The TSDM facilitates the delivery of technical solutions, assets, platforms, and other digital assets in support of our client’s digital marketing activities and goals. Ideal candidates should possess a blend of technical expertise, project management skills, cross-departmental communication, critical thinking, and leadership abilities to effectively manage and coordinate the delivery of technical services to meet client requirements and expectations. This role is open to remote candidates based in the U.S., with a requirement to work Eastern Time (ET) hours. Key Responsibilities - Technical Services Delivery - Oversee the end-to-end delivery of technical services and products, including solution design, implementation, testing, and ongoing support, ensuring quality and timely delivery of digital assets. - Plan, organize, and prioritize the delivery of technical products within projects, managing allocated resources effectively while maintaining project timelines and deliverables. - Create and maintain Technical Briefs for technical projects in support of set project management requirements, including detailing deliverables and functional requirements as outlined in Statements of Work. - Monitor technical project progress, track key milestones, and proactively identify and address any issues or risks that may impact delivery. - Manage Product launches, including coordination, communication, issue tracking, and quality assurance. - Technical Team Leadership - Act as an advocate for a team of technical professionals, providing leadership, guidance, coaching, and general support to ensure performance and professional development. - Set clear goals and expectations for the team, and provide ongoing coaching and feedback to support their continued work per company and client expectations. - Foster a culture of collaboration, accountability, and continuous improvement within the technical services team. - Lead Daily Technical Team Stand-ups, including record keeping and facilitation of issue resolutions. - Conduct and/or participate in Sprint Reviews, Post-Mortems, and Retrospectives, as necessary. - Communication and Cross-Team Collaboration - Act as cross-departmental liaison to foster collaboration and communication across internal teams, including accounts, technical services, project management, and others to ensure alignment and coordination in delivering integrated technical solutions to clients. - Engage with internal and external stakeholders, including executives, partners, and vendors, to communicate technical project statuses, escalate issues, and solicit feedback to inform decision-making and drive continued alignment between teams. - Coordinate with internal teams and external partners and/or vendors to ensure the availability of required resources for technical service delivery. - Coordinate meetings with external technical teams, maintaining continuous communications with all relevant parties. - Client Relationship Management - Build and maintain strong relationships with clients, acting as the primary point of contact for technical service delivery by understanding their needs and ensuring their satisfaction with our services and digital assets. - Serve as the escalation point for complex technical issues, providing guidance and support for clients as needed. - Operate and maintain client partner agency-facing Service Desks. - Performance Quality Monitoring and Reporting - Manage Technical Documentation, including technical knowledge infrastructure related to processes, products, and workflows, updating with regularity to reflect current best practices and established procedures. - Establish service quality standards and metrics to measure the performance of the technical services team. - Monitor key performance indicators (KPIs) related to technical service delivery, analyze performance data, and prepare regular reports for management and clients to track progress and identify key areas for improvement. - Identify and mitigate risks associated with technical service delivery, proactively addressing issues and implementing contingency plans as needed to ensure technical project success. - Continuous Improvement - Conduct regular reviews and assessments to identify opportunities for process improvement and optimization. - Drive continuous improvement initiatives to enhance the efficiency, effectiveness, and quality of technical service delivery processes, tools, and methodologies. - Lead and facilitate Technical Process optimizations. - Stay abreast of emerging technologies and industry trends, and assess their potential impact on project delivery. - Other duties as assigned. Qualifications - Experience working with Salesforce Marketing Cloud (SFMC). - Experience using Adobe Workfront or similar project management tools. - Experience working in an agency or managed services environment. - Experience supporting pharma clients or brands, with an understanding of regulated workflows. - Bachelor’s degree in computer science, engineering, or a related field. Relevant certifications such as PMP (Project Management Professional) or ITIL (Information Technology Infrastructure Library) are a plus. - Proven experience (5 years) in technical service delivery or product management roles, preferably in the digital marketing industry. Experience with Agile/Scrum methodologies and tools (including SCRUM certifications) is a plus. - Strong technical background with expertise in areas such as CRM, CMS, Web Development, Email Automation, Privacy Software, Consent Management, Analytics, Scriptwriting, Adobe Experience Platform, and Google Marketing Platforms. - Demonstrated leadership skills, with the ability to inspire and motivate teams to achieve goals and deliver results. - Excellent communication, interpersonal, and negotiation skills, with the ability to build rapport and trust with clients, partner agencies, and other key stakeholders. - Solid understanding of program management principles and methodologies, with experience in Agile and Waterfall project management methodologies. Proficiency in project management tools and software, such as Atlassian (Jira, Confluence, Trello, etc.), Adobe Workfront, Smartsheets, Workamajig, and/or other task management programs. - Analytical mindset with strong problem-solving and decision-making abilities, capable of effectively identifying and addressing complex issues. - Ability to thrive in a fast-paced, dynamic environment, managing multiple priorities and adapting to changing requirements and deadlines. Benefits - Medical, Dental & Vision Insurance. We cover a generous portion of employee contributions. - 401K plan. We invest in present and future you, which is why we offer a generous match and immediate vesting on our plan. - Parental Leave. Generous paid time off for parents to bond with their newest addition. - Professional Development. Each employee has an annual budget to allocate to professional development opportunities. Employees are encouraged to take a workshop, attend a webinar, join associations, and do anything else that will help them grow in their careers. - And more! We offer flexible time off, life insurance, LTD, a robust employee assistance program, and more!

Role Description The Technical Services Delivery Manager facilitates the delivery of technical solutions, assets, platforms, and other digital assets in support of our client’s digital marketing activities and goals. Ideal candidates should possess a blend of technical expertise, project management skills, cross-departmental communication, critical thinking, and leadership abilities to effectively manage and coordinate the delivery of technical services to meet client requirements and expectations. This role is open to remote candidates based in the U.S., with a requirement to work Eastern Time (ET) hours. Key Responsibilities - Technical Services Delivery - Oversee the end-to-end delivery of technical services and products, including solution design, implementation, testing, and ongoing support, ensuring quality and timely delivery of digital assets. - Plan, organize, and prioritize the delivery of technical products within projects, managing allocated resources effectively while maintaining project timelines and deliverables. - Create and maintain Technical Briefs for technical projects in support of set project management requirements, including detailing deliverables and functional requirements as outlined in Statements of Work. - Monitor technical project progress, track key milestones, and proactively identify and address any issues or risks that may impact delivery. - Manage Product launches, including coordination, communication, issue tracking, and quality assurance. - Technical Team Leadership - Act as an advocate for a team of technical professionals, providing leadership, guidance, coaching, and general support to ensure performance and professional development. - Set clear goals and expectations for the team, and provide ongoing coaching and feedback to support their continued work per company and client expectations. - Foster a culture of collaboration, accountability, and continuous improvement within the technical services team. - Lead Daily Technical Team Stand-ups, including record keeping and facilitation of issue resolutions. - Conduct and/or participate in Sprint Reviews, Post-Mortems, and Retrospectives, as necessary. - Communication and Cross-Team Collaboration - Act as cross-departmental liaison to foster collaboration and communication across internal teams, including accounts, technical services, project management, and others to ensure alignment and coordination in delivering integrated technical solutions to clients. - Engage with internal and external stakeholders, including executives, partners, and vendors, to communicate technical project statuses, escalate issues, and solicit feedback to inform decision-making and drive continued alignment between teams. - Coordinate with internal teams and external partners and/or vendors to ensure the availability of required resources for technical service delivery. - Coordinate meetings with external technical teams, maintaining continuous communications with all relevant parties. - Client Relationship Management - Build and maintain strong relationships with clients, acting as the primary point of contact for technical service delivery by understanding their needs and ensuring their satisfaction with our services and digital assets. - Serve as the escalation point for complex technical issues, providing guidance and support for clients as needed. - Operate and maintain client partner agency-facing Service Desks. - Performance Quality Monitoring and Reporting - Manage Technical Documentation, including technical knowledge infrastructure related to processes, products, and workflows, updating with regularity to reflect current best practices and established procedures. - Establish service quality standards and metrics to measure the performance of the technical services team. - Monitor key performance indicators (KPIs) related to technical service delivery, analyze performance data, and prepare regular reports for management and clients to track progress and identify key areas for improvement. - Identify and mitigate risks associated with technical service delivery, proactively addressing issues and implementing contingency plans as needed to ensure technical project success. - Continuous Improvement - Conduct regular reviews and assessments to identify opportunities for process improvement and optimization. - Drive continuous improvement initiatives to enhance the efficiency, effectiveness, and quality of technical service delivery processes, tools, and methodologies. - Lead and facilitate Technical Process optimizations. - Stay abreast of emerging technologies and industry trends, and assess their potential impact on project delivery. - Other duties as assigned. Qualifications - Experience working with Salesforce Marketing Cloud (SFMC). - Experience using Adobe Workfront or similar project management tools. - Experience working in an agency or managed services environment. - Experience supporting pharma clients or brands, with an understanding of regulated workflows. - Bachelor’s degree in computer science, engineering, or a related field. Relevant certifications such as PMP (Project Management Professional) or ITIL (Information Technology Infrastructure Library) are a plus. - Proven experience (5 years) in technical service delivery or product management roles, preferably in the digital marketing industry. Experience with Agile/Scrum methodologies and tools (including SCRUM certifications) is a plus. - Strong technical background with expertise in areas such as CRM, CMS, Web Development, Email Automation, Privacy Software, Consent Management, Analytics, Scriptwriting, Adobe Experience Platform, and Google Marketing Platforms. - Demonstrated leadership skills, with the ability to inspire and motivate teams to achieve goals and deliver results. - Excellent communication, interpersonal, and negotiation skills, with the ability to build rapport and trust with clients, partner agencies, and other key stakeholders. - Solid understanding of program management principles and methodologies, with experience in Agile and Waterfall project management methodologies. Proficiency in project management tools and software, such as Atlassian (Jira, Confluence, Trello, etc.), Adobe Workfront, Smartsheets, Workamajig, and/or other task management programs. - Analytical mindset with strong problem-solving and decision-making abilities, capable of effectively identifying and addressing complex issues. - Ability to thrive in a fast-paced, dynamic environment, managing multiple priorities and adapting to changing requirements and deadlines. Benefits - Medical, Dental & Vision Insurance. We cover a generous portion of employee contributions. - 401K plan. We invest in present and future you, which is why we offer a generous match and immediate vesting on our plan. - Parental Leave. Generous paid time off for parents to bond with their newest addition. - Professional Development. Each employee has an annual budget to allocate to professional development opportunities. Employees are encouraged to take a workshop, attend a webinar, join associations, and do anything else that will help them grow in their careers. - And more! We offer flexible time off, life insurance, LTD, a robust employee assistance program, and more!

Role Description The Account Director at CG Life is an essential leader and strategic client partner with 10 years of agency experience in the life science, healthcare, or biopharma sectors. As the day-to-day business builder and strategic client advisor, this person thrives in fast-paced environments and is excited by the challenge of helping their clients obtain results. The Account Director combines past experiences, an in-depth understanding of market strategies, and the client’s goals to execute marketing projects, programs, and campaigns successfully. This individual is committed to challenging the status quo and inspiring others to do the same as they lead their teams within the Client Services department. This is a remote-flexible role; candidates in the Eastern Time Zone are preferred. Key Responsibilities - Client Relationships: - Builds and maintains strong business relationships by establishing trust and credibility at all levels in the client's organization, including senior management. - Establishes regular communication with clients to ensure their satisfaction and facilitate our long-term profitability and growth. - Persuades clients as a strategic partner with a perspective they can trust. - Guides client planning and forward-thinking via established industry knowledge to support the agency's recommendations. - Account Growth: - Drives the growth of client accounts by identifying challenges and pursuing upsell opportunities. - Collaborates with key leaders to present effective solutions that engage clients and generate excitement for additional projects. - Supports new business efforts by actively participating in strategy sessions, attending pitches, and delivering presentations when appropriate. - Account Finance: - Ensures the accurate management of the account financials, including managing reporting. - Leads and reports on monthly and quarterly forecast updates for the assigned client account(s). - Project Oversight: - Displays personal ownership and responsibility for the client account by handling all elements from the briefing to the scope execution. - Leads assigned agency team to deliver for clients, ensuring all work is on strategy, on time, and on budget. - Directs, coaches, and motivates the client services team to effectively deliver for our clients. - Leadership & Strategic Guidance: - Acts as the client’s champion internally and brings their point of view to our work. - Expert on the client account, target audiences, and competitive landscape to contribute toward business solutions for their business, ensuring our solutions align with their goals. - Successfully serves as a point of authority and/or source of advice for assigned client(s). - Responsible for brand planning, strategic and tactical deliverables, and contributing to budget planning. - Demonstrates influence and diplomacy in written and verbal presentations. - Internal Relationships: - Builds strong relationships with all functional team leads, ensuring the client’s objectives are consistently met. - Exhibits effective working relationships across CGL capabilities to drive complex projects from both a strategic and business relationship perspective. - Knowledge & Expertise: - In-depth understanding of omnichannel marketing concepts and campaigns, including best practices across digital channels, data management, analytics, and related technologies. - Leads assigned agency team to deliver for clients, ensuring all work is on strategy, on time, and on budget. - Expert on the client’s business, customers, and competitive environment. - Leads meetings and contributes strategically not only in tactics but also in positioning and planning. - Understands client performance metrics and takes initiative to align their personal goals by analyzing progress, providing constructive feedback, and implementing tailored strategies for success. - People Management: - Effectively manages, guides, and coaches direct reports by staying involved in their development and providing valuable feedback, guidance, and encouragement. - Takes an active role in mentoring junior team members and alerts them to opportunities for mentorship across CGL to achieve career goals. - Models strong leadership and team management skills. Qualifications - 10+ years of pharmaceutical agency experience. - Bachelor's degree in marketing, communications, or a related field. - Strong leadership and team management skills. - Excellent communication and interpersonal skills. - Client-facing presence and interaction with C-Suite level must be demonstrated. - Flexible and agile, with the ability to quickly change course when the need arises. - Strong analytical and strategic-thinking abilities to carefully manage details while juggling multiple projects. - Ability to put together professional-looking documents and presentations. - Strong presentation/public speaking skills. - Ability to focus and work under pressure during tight deadlines with humor, tact, and professionalism. - Willingness and ability to travel frequently (1-2 times per month). Benefits - Medical, Dental & Vision Insurance. - We cover a generous portion of employee contributions. - 401K plan with a generous match and immediate vesting. - Generous paid time off for parents to bond with their newest addition. - Each employee has an annual budget to allocate to professional development opportunities. - Flexible time off, life insurance, LTD, a robust employee assistance program, and more!

Lead social media strategy and execution for clients, manage client relationships, oversee campaign performance, and mentor internal teams to deliver impactful social storytelling and engagement across various platforms.

Role Description This Freelance Designer is responsible for creating visually compelling, brand-aligned presentation decks that communicate complex ideas clearly and effectively. Success in this role looks like consistently delivering polished, professional presentations that elevate storytelling, maintain visual consistency, and meet fast-paced client and internal deadlines. This role plays a critical execution and creative support function by transforming content, strategy, and messaging into engaging presentation experiences for pitches, client meetings, conferences, workshops, and internal communications. Within the agency, this position collaborates closely with strategists, account teams, designers, and copywriters to bring presentation narratives to life. - Design and format high-quality PowerPoint presentations for client and internal use. - Translate existing brand guidelines, creative direction, and messaging into visually engaging slide designs. - Create presentation templates, custom layouts, infographics, charts, and visual assets to support storytelling. - Ensure consistency in typography, imagery, spacing, and visual hierarchy across all presentations. - Collaborate with internal teams to refine content flow, simplify complex information, and improve presentation clarity. - Edit and revise decks based on stakeholder and client feedback while maintaining tight turnaround times. - Optimize presentations for live presentation, virtual delivery, and sharing across platforms. - Manage multiple projects simultaneously while meeting deadlines and maintaining a high standard of quality. - Conduct quality assurance reviews to ensure presentations are error-free, aligned to brand standards, and presentation-ready. Qualifications - 3–5 years of experience designing professional presentations in Microsoft PowerPoint. - Strong portfolio showcasing presentation design, visual storytelling, and information design. - Advanced proficiency in PowerPoint, including master slides, templates, animations, charts, and layout design. - Strong understanding of typography, composition, color, and visual hierarchy. - Ability to translate complex or technical information into clear, engaging visuals. - Experience working within established brand systems and style guidelines. - Strong attention to detail with the ability to work quickly and efficiently under deadlines. - Excellent communication and collaboration skills in a remote and fast-paced environment. - Experience in life sciences, healthcare, biotech, or other regulated industries is a plus, but not required. - Proficient with Adobe Creative Suite (Illustrator, Photoshop, InDesign). Requirements - Estimated hourly range for this position is $75.00 - $85.00 USD. - Compensation decisions depend on various factors including organizational needs, internal equity, market data, and candidate experience. - This position is eligible to participate in a discretionary bonus program, subject to the rules governing the plan. Benefits - Health benefits. - 401K retirement with a generous company match and immediate vesting. - Flexible time off. A Note to Candidates It has come to our attention that some candidates are being contacted by individuals falsely claiming to represent CG Life. Please note that all official communications from CG Life will come from an email address ending in @cglife.com. If you are contacted by anyone using a different domain, please consider it fraudulent. CG Life will never ask candidates to pay fees or share financial information at any stage of the hiring process. This job posting is intended for direct applicants only; please, no outside recruiters.

Role Description The Technical Services Delivery Manager facilitates the delivery of technical solutions, assets, platforms, and other digital assets in support of our client’s digital marketing activities and goals. Ideal candidates should possess a blend of technical expertise, project management skills, cross-departmental communication, critical thinking, and leadership abilities to effectively manage and coordinate the delivery of technical services to meet client requirements and expectations. This role is open to remote candidates based in the U.S., with a requirement to work Eastern Time (ET) hours. Key Responsibilities - Technical Services Delivery - Oversee the end-to-end delivery of technical services and products, including solution design, implementation, testing, and ongoing support, ensuring quality and timely delivery of digital assets. - Plan, organize, and prioritize the delivery of technical products within projects, managing allocated resources effectively while maintaining project timelines and deliverables. - Create and maintain Technical Briefs for technical projects in support of set project management requirements, including detailing deliverables and functional requirements as outlined in Statements of Work. - Monitor technical project progress, track key milestones, and proactively identify and address any issues or risks that may impact delivery. - Manage Product launches, including coordination, communication, issue tracking, and quality assurance. - Technical Team Leadership - Act as an advocate for a team of technical professionals, providing leadership, guidance, coaching, and general support to ensure performance and professional development. - Set clear goals and expectations for the team, and provide ongoing coaching and feedback to support their continued work per company and client expectations. - Foster a culture of collaboration, accountability, and continuous improvement within the technical services team. - Lead Daily Technical Team Stand-ups, including record keeping and facilitation of issue resolutions. - Conduct and/or participate in Sprint Reviews, Post-Mortems, and Retrospectives, as necessary. - Communication and Cross-Team Collaboration - Act as cross-departmental liaison to foster collaboration and communication across internal teams, including accounts, technical services, project management, and others to ensure alignment and coordination in delivering integrated technical solutions to clients. - Engage with internal and external stakeholders, including executives, partners, and vendors, to communicate technical project statuses, escalate issues, and solicit feedback to inform decision-making and drive continued alignment between teams. - Coordinate with internal teams and external partners and/or vendors to ensure the availability of required resources for technical service delivery. - Coordinate meetings with external technical teams, maintaining continuous communications with all relevant parties. - Client Relationship Management - Build and maintain strong relationships with clients, acting as the primary point of contact for technical service delivery by understanding their needs and ensuring their satisfaction with our services and digital assets. - Serve as the escalation point for complex technical issues, providing guidance and support for clients as needed. - Operate and maintain client partner agency-facing Service Desks. - Performance Quality Monitoring and Reporting - Manage Technical Documentation, including technical knowledge infrastructure related to processes, products, and workflows, updating with regularity to reflect current best practices and established procedures. - Establish service quality standards and metrics to measure the performance of the technical services team. - Monitor key performance indicators (KPIs) related to technical service delivery, analyze performance data, and prepare regular reports for management and clients to track progress and identify key areas for improvement. - Identify and mitigate risks associated with technical service delivery, proactively addressing issues and implementing contingency plans as needed to ensure technical project success. - Continuous Improvement - Conduct regular reviews and assessments to identify opportunities for process improvement and optimization. - Drive continuous improvement initiatives to enhance the efficiency, effectiveness, and quality of technical service delivery processes, tools, and methodologies. - Lead and facilitate Technical Process optimizations. - Stay abreast of emerging technologies and industry trends, and assess their potential impact on project delivery. - Other duties as assigned. Qualifications - Experience working with Salesforce Marketing Cloud (SFMC). - Experience using Adobe Workfront or similar project management tools. - Experience working in an agency or managed services environment. - Experience supporting pharma clients or brands, with an understanding of regulated workflows. - Bachelor’s degree in computer science, engineering, or a related field. Relevant certifications such as PMP (Project Management Professional) or ITIL (Information Technology Infrastructure Library) are a plus. - Proven experience (5 years) in technical service delivery or product management roles, preferably in the digital marketing industry. Experience with Agile/Scrum methodologies and tools (including SCRUM certifications) is a plus. - Strong technical background with expertise in areas such as CRM, CMS, Web Development, Email Automation, Privacy Software, Consent Management, Analytics, Scriptwriting, Adobe Experience Platform, and Google Marketing Platforms. - Demonstrated leadership skills, with the ability to inspire and motivate teams to achieve goals and deliver results. - Excellent communication, interpersonal, and negotiation skills, with the ability to build rapport and trust with clients, partner agencies, and other key stakeholders. - Solid understanding of program management principles and methodologies, with experience in Agile and Waterfall project management methodologies. Proficiency in project management tools and software, such as Atlassian (Jira, Confluence, Trello, etc.), Adobe Workfront, Smartsheets, Workamajig, and/or other task management programs. - Analytical mindset with strong problem-solving and decision-making abilities, capable of effectively identifying and addressing complex issues. - Ability to thrive in a fast-paced, dynamic environment, managing multiple priorities and adapting to changing requirements and deadlines. Benefits - Medical, Dental & Vision Insurance. We cover a generous portion of employee contributions. - 401K plan. We invest in present and future you, which is why we offer a generous match and immediate vesting on our plan. - Parental Leave. Generous paid time off for parents to bond with their newest addition. - Professional Development. Each employee has an annual budget to allocate to professional development opportunities. Employees are encouraged to take a workshop, attend a webinar, join associations, and do anything else that will help them grow in their careers. - And more! We offer flexible time off, life insurance, LTD, a robust employee assistance program, and more!

• Assist with project briefs, campaign tracking, and competitive research. • Participate in client calls and internal strategy sessions. • Collaborate on reporting, performance metrics, and presentations.

• Lead and manage the QA team to ensure consistent, high-quality execution across digital marketing and technology workstreams. • Define and maintain QA standards, processes, and workflows aligned to pharma digital marketing, regulatory requirements, and agency delivery models. • Ensure testing coverage includes functional accuracy, data integrity, tracking, accessibility, cross-browser/device compatibility, and compliance requirements. • Partner with Engineering, Digital Strategy, Media, Analytics, and Delivery teams to validate requirements and identify risks early. • Establish and monitor quality metrics to assess delivery readiness, defect trends, and overall quality performance. • Own QA tooling and documentation supporting test planning, execution, and defect management. • Manage QA resourcing, capacity, and prioritization across concurrent client programs. • Lead hiring, onboarding, and development of QA team members. • Drive resolution of critical defects and quality issues through collaboration with development and platform teams. • Serve as the primary quality point of contact across departments to ensure alignment and accountability. • Identify and seize opportunities for standardization, automation and modernization • Other duties as assigned.