Celigo

Role Description Celigo is looking for a Principal Enterprise Architect who sees the whole estate before they see the parts. This is a founding role: you will build Celigo’s enterprise architecture practice from scratch, turning a highly federated, ungoverned technology portfolio into a rationalized, outcome-aligned estate. - Build the EA practice from scratch. - Define the operating model, establish architecture principles, and stand up a lightweight review process. - Own the application portfolio end to end. - Lead build-vs-buy with a Celigo-first lens. - Stand up SaaS governance and cost control. - Use AI to govern the estate at scale. - Extend architecture discipline to the AI estate. - Tie every architecture decision to a business outcome. - Grow architecture capability across GTO without building a parallel team. Qualifications - 10+ years in enterprise or solution architecture, with demonstrated ownership of an application portfolio and architecture standards at a software or high-growth company. - Proven track record of application rationalization and SaaS cost reduction. - Deep fluency with enterprise architecture frameworks and lifecycle governance. - Strong build-vs-buy and total-cost-of-ownership judgment. - Working knowledge of AI and agentic governance concepts. - Preferred: hands-on experience using AI tooling to analyze and govern a portfolio at scale. Requirements - You see the whole estate when others see individual tools. - You govern through influence. - You connect architecture decisions to business outcomes as a reflex. - You ship forward: a solid framework teams can use today is worth more than a perfect standard that lands six months late. - You are energized by finding new ways to apply AI to your own work. - You take ownership beyond your defined scope. Benefits - Remote-first culture, built on trust, collaboration, and transparency. - A high-growth, inclusive work environment where innovation thrives. - Lightspeed learning opportunities to keep you at the leading edge of your field. - Exceptional coworkers who challenge and inspire you daily. - Three weeks of vacation (starting year one). - Wellness days and holidays to recharge. - Parental leave and a generous benefits package. - Monthly tech stipend. - Recognition and career development opportunities.

Role Description Celigo is looking for an ERP Partner Account Manager to build and scale strategic ERP partnerships that drive measurable business growth. This is a hunting and business development role that blends strategic thinking with nimble execution. The right person identifies the right partners for scale, clears the obstacles that keep them from building robust Celigo practices, and treats partner outcomes as their own. - Own the full ERP partner lifecycle from identification and recruitment through enablement and revenue performance. - Build and execute a comprehensive ERP partner strategy aligned to Celigo's business goals. - Define and drive joint go-to-market strategies with ERP partners, including co-marketing, co-selling, and solution integration. - Work cross-functionally with sales, marketing, and product to maximize ERP-driven revenue opportunities. - Enable ERP partners to confidently market, sell, and support Celigo's integrated solutions. - Use AI to research and prioritize target ERP partners faster and draft partner enablement materials. - Monitor KPIs across the partner portfolio, manage contract negotiations and renewals. - Stay ahead of industry trends, competitor moves, and emerging opportunities in the ERP ecosystem. Qualifications - You ask the question behind the question and dig into the root cause of partnership underperformance. - You connect each partnership to Celigo's bigger picture and understand how ERP relationships translate into company revenue. - You ship a functional partner program and iterate on it based on real feedback. - You treat partner outcomes as your own and measure yourself by results. - Energized by finding new ways to apply AI to your work. - Strong communication, negotiation, and relationship management skills. - Comfort with CRM platforms (Salesforce, Clari) and partner relationship management tools (Impartner, Salesforce PRM). Requirements - Bachelor's degree in Business, Technology, or a related field; MBA preferred. - 5 or more years of experience in alliances, business development, or channel management, preferably within the SaaS or technology sector. - Proven track record of building and managing successful ERP or strategic technology partnerships. - Strong understanding of SaaS ecosystems, cloud platforms, and enterprise software solutions. - Experience developing and executing go-to-market strategies with technology partners. - Familiarity with cloud platforms (AWS, Azure, Google Cloud) or API integrations is a plus. Benefits - Remote-first culture, built on trust, collaboration, and transparency. - A high-growth, inclusive work environment where innovation thrives. - Lightspeed learning opportunities to keep you at the leading edge of your field. - Exceptional coworkers who challenge and inspire you daily. - Competitive compensation and benefits, including three weeks of vacation (starting year one). - Wellness days and holidays to recharge. - Parental leave and a generous benefits package. - Monthly tech stipend. - Recognition and career development opportunities.

Role Description Celigo is looking for a Strategic Partner Account Manager to hunt and grow the channel partnerships that extend Celigo's reach in the market. This is a business development role at its core: you will identify which partners have the potential to build real practices around Celigo, clear whatever is in the way, and grow those relationships into durable revenue engines. - Own the partner pipeline from identification to activation. - Research the market to find partners worth betting on, make the first move, and drive each relationship to a productive and active practice. - Build and expand partner practices by working cross-functionally with sales, marketing, and product. - Use AI to research partner companies and draft partner-facing communications faster. - Track partnership performance through KPIs and turn the data into action. - Stay ahead of how the iPaaS and integration ecosystem is evolving. - Navigate conflicts and competing priorities across partners and internal stakeholders. Qualifications - You are energized by the hunt and treat the partner pipeline as your own business to build. - You connect partner investments to company outcomes. - You ship and iterate quickly, improving partnerships based on what works. - You are a strong communicator and relationship builder. - You are curious about how AI is changing channel work. - You are analytically grounded and use data to make decisions. Requirements - 5 or more years of experience in partner management, channel sales, or business development. - Bachelor's degree in business or a related field; MBA is a plus. - Proficiency with CRM and partnership management tools, including Salesforce and analytics tools such as Thoughtspot or Clari. Benefits - Remote-first culture, built on trust, collaboration, and transparency. - High-growth, inclusive work environment where innovation thrives. - Lightspeed learning opportunities. - Exceptional coworkers who challenge and inspire you daily. - Competitive compensation and benefits, including three weeks of vacation (starting year one). - Wellness days and holidays to recharge. - Parental leave and a generous benefits package. - Monthly tech stipend. - Recognition and career development opportunities.

Role Description Celigo is looking for a Senior Partner Success Manager to build and maintain strong relationships with our service partner ecosystem, ensuring partners are equipped to deliver high-quality implementations and strong customer outcomes. This role sits at the intersection of relationship management, delivery oversight, and cross-functional coordination, representing Celigo with partners and their customers while helping drive the overall health and maturity of the partner program. What would you do if hired? - Build and maintain trusted relationships across partner organizations, from delivery teams to executive stakeholders. - Own the health of your partner portfolio by conducting regular check-ins via surveys and virtual meetings. - Hold the bar on implementation quality, ensuring partners are accountable for a great customer journey. - Use AI tools to manage a large partner portfolio while maintaining a personal touch. - Prepare partner health reports that provide actionable insights for leadership. - Maintain the internal partner stack ranking and keep it meaningful. - Serve as the voice of partners inside Celigo, advocating for program improvements. - Work with Partner Account Managers to track partner availability and flag supply gaps. - Contribute to special initiatives that improve the partner program. Qualifications - Genuine curiosity about people and problems. - Strong relationship management skills across various levels. - Clear and confident communication in writing and conversation. - An owner's mindset with a focus on partner success. - The ability to read signals across a large portfolio and act proactively. - A bias toward action and iteration. - Energized by applying AI to partner success work. - Familiarity with iPaaS, integration, or automation platforms. Requirements - Bachelor's degree in Business, Engineering, Information Systems, or a related field. - At least five years of combined experience in enterprise software implementation, project management, business process consulting, or customer success management. - Experience working with external clients, vendors, or partners while managing multiple projects simultaneously. - Prior experience in SaaS or on-demand software, CRM, or ERP applications is preferred. - An understanding of application integration technologies and projects is preferred. Benefits - Three weeks of vacation (starting year one). - Wellness days and holidays to recharge. - Parental leave and a generous benefits package. - Monthly tech stipend. - Recognition and career development opportunities.

Role Description Celigo is looking for a Head of Customer Support to lead a high-performing global team and redefine what customer support looks like in an AI-era company. This role sits inside the Customer Experience organization and is accountable not just for resolving issues, but for closing the gap between where customers are and where they could be on the Celigo platform. - Own the full support outcome from first contact to platform adoption. - Move on to the root cause of issues before being asked and ensure resolution does not stop at "closed." - Partner with Product, Engineering, Customer Success, and Professional Services to ensure no customer falls through the cracks. - Champion systemic fixes to prevent recurring problems. - Lead and develop a global team that views each interaction as an opportunity to deliver real value. - Coach agents to assess whether customers are achieving results from the platform. - Hire and develop individuals who embody genuine curiosity and a personal stake in customer outcomes. - Use AI to build a scalable support operation without sacrificing quality. - Deploy AI-assisted workflows, intelligent routing, and self-service automation. - Continuously explore new AI capabilities and make deliberate decisions about responsible deployment at scale. - Define and hold the team accountable to metrics that reflect genuine impact. - Track traditional benchmarks (CSAT, FRT, FCR) as inputs, not final scores. - Own the knowledge strategy end-to-end. - Build and maintain a best-in-class knowledge base for self-service and faster issue resolution. - Use support data to identify adoption gaps, onboarding friction, and product pain points. - Partner with senior leadership across Product, Sales, and Customer Success to connect support signals to expansion opportunities and retention risk. - Manage the support organization's budget with a focus on impact. Qualifications - 10 or more years building and leading high-performing technical support teams in multi-geo or virtual environments. - 5 or more years in a SaaS organization with a track record of improving customer adoption and platform usage. - Proven experience implementing AI in a support environment. - Demonstrated ability to lead teams through meaningful culture change. - Experience managing offshore and internationally distributed teams. - Hands-on expertise with Zendesk, Snowflake, and AI platforms such as Claude or OpenAI. - Proven track record building self-service knowledge programs. Requirements - You see every ticket as a signal and connect support activity to customer adoption and company health. - You move without waiting for perfection and iterate quickly on new challenges. - You are energized by learning about industry trends and evolving AI tooling. - You measure yourself by outcomes, not activity. - You are fluent with AI tools and curious about their future applications. - You communicate clearly across functions and translate support data into actionable insights. Benefits - Remote-first culture, built on trust, collaboration, and transparency. - A high-growth, inclusive work environment where innovation thrives. - Lightspeed learning opportunities to keep you at the leading edge of your field. - Exceptional coworkers who challenge and inspire you daily. - Three weeks of vacation (starting year one). - Wellness days and holidays to recharge. - Parental leave and a generous benefits package. - Monthly tech stipend. - Recognition and career development opportunities.

Role Description The Compliance Team Lead is an individual contributor role positioned at the emerging lead level, designed to own the day-to-day execution of Celigo’s security compliance and risk operations. This role enables the Senior Director to operate strategically by taking ownership of core compliance workstreams: - SOC 2 audit coordination - Privacy rights fulfillment - Policy governance - Third-party risk assessments - Security questionnaire responses A significant focus of this role will be supporting Celigo’s ISO 27001 and ISO 42001 certification initiative. Under the direction of the Senior Director, this role will partner with an external advisory firm to build Celigo’s integrated Information Security Management System (ISMS) and Artificial Intelligence Management System (AIMS) and will then own the ongoing management, maintenance, and operationalization of those management systems post-certification. This role also provides task-level guidance to the Security Risk & Compliance Analyst and supports their professional development. Both roles report directly to the Senior Director, Information Security & Compliance. Responsibilities - SOC 2 Audit Readiness & Compliance Operations - Lead day-to-day SOC 2 Type II audit activities, including evidence collection, artifact management, control testing coordination, and auditor liaison for both the Integrator.io and CloudExtend platforms. - Maintain the compliance calendar and ensure all control activities, access reviews, training attestations, and evidence requirements are completed on schedule. - Oversee the administration of the KnowBe4 policy attestation platform; track completion rates and follow up on outstanding attestations to support audit evidence requirements. - Lead the coordination and tracking of compliance evidence requirements across business units; document gaps and escalate to the Senior Director. - Maintain and update the Celigo Risk Register, including open risk items, remediation timelines, and status. - ISO 27001 & ISO 42001 Program Build and Management - Serve as a primary internal resource supporting the build of Celigo’s ISO 27001 ISMS and ISO 42001 AIMS under the leadership of the Senior Director and in partnership with an external advisory firm. - Contribute to gap assessments, control mapping, documentation development, and stakeholder interviews as part of the certification readiness program. - Own the ongoing management and operationalization of the ISMS and AIMS post-certification, including management reviews, internal audit coordination, control monitoring, and annual recertification preparation. - Maintain ISMS and AIMS documentation, ensuring policies, procedures, and evidence repositories remain current and audit-ready. - Serve as the internal subject matter resource for ISO 27001 and ISO 42001 requirements as Celigo’s program matures. - Privacy, DSAR & Regulatory Compliance - Handle Data Subject Access Requests (DSARs) in compliance with GDPR, UK GDPR, CCPA, and other applicable privacy regulations; maintain response logs and ensure timely fulfillment within regulatory deadlines. - Support privacy compliance activities, including PIA coordination for new AI tools, DPA review, and regulatory change tracking. - Monitor emerging regulatory requirements relevant to Celigo’s operating environment, including the Colorado AI Act and other applicable frameworks. - Third-Party Risk Management - Execute third-party vendor risk assessments in alignment with Celigo’s tiered risk framework; review SOC 2 reports, security questionnaires, and DPAs for material gaps. - Maintain the vendor inventory and ensure all assessments are completed within the required cadences. - Lead security review intake for new AI tools and OAuth-connected applications; flag findings and escalate to the Senior Director. - Policy Governance & Documentation - Own Celigo’s security and privacy policy library, managing annual review cycles, stakeholder coordination, tracked-change workflows, and version control. - Identify gaps between policy requirements and current operational practice; develop remediation tracking and monitor progress. - Maintain compliance documentation repositories (Wiki, Google Drive) and ensure accuracy and accessibility of all compliance artifacts. - Customer-Facing Security & Team Coordination - Lead responses to client and prospect security, privacy, and compliance questionnaires; coordinate with the Security Risk & Compliance Analyst on intake and response workflows. - Provide day-to-day task guidance, work assignments, and professional development support to the Security Risk & Compliance Analyst. - Serve as the primary cross-functional point of contact for compliance inquiries from IT, Engineering, HR, Legal, and Finance. Qualifications - Demonstrated ability to manage multiple concurrent compliance workstreams with competing deadlines and limited oversight. - Working knowledge of SOC 2 Trust Services Criteria and audit evidence requirements; experience owning evidence collection for at least one full audit cycle. - Foundational understanding of ISO 27001 requirements; exposure to ISMS implementation or gap assessment work is strongly preferred. - Familiarity with privacy regulations, including GDPR, HIPAA, CCPA, and US state privacy laws; experience handling DSARs is a plus. - Ability to review vendor security documentation, including SOC 2 reports, DPAs, and security questionnaires, and identify material risk gaps. - Strong written communication skills; ability to draft policy language, compliance documentation, and client-facing security responses. - Comfortable working cross-functionally with Engineering, IT, Legal, and Finance stakeholders. - Ability to provide constructive task guidance to a junior team member. - Self-directed with strong organizational skills; ability to operate effectively with minimal supervision. - Proficient in the responsible use of AI tools (e.g., Claude, ChatGPT) to improve the efficiency and quality of compliance work. Education & Experience - 3–5 years of experience in information security, GRC, compliance, privacy, or audit functions. - Hands-on experience with SOC 2 audit cycles, including evidence preparation and auditor coordination. - Experience in auditing a SaaS company, preferably with multi-tenant architecture. - Experience with security policy development, review cycles, and stakeholder management. - Familiarity with third-party risk assessment programs and vendor security review processes. - Experience with GRC or compliance documentation platforms (e.g., Vanta, Drata, Confluence, or equivalent). - Exposure to ISO 27001 framework requirements preferred; ISO 42001 familiarity is a plus. - Relevant certifications preferred but not required: CISA, CRISC, CIPM, CISSP, or equivalent. Benefits - Competitive compensation and benefits, including: - Three weeks of vacation (starting year one) - Wellness days and holidays to recharge - Parental leave and a generous benefits package - Monthly tech stipend - Recognition and career development opportunities Company Description Celigo is proud to be a 2025 Gartner Customers’ Choice for iPaaS. The only vendor to receive this award. Celigo is a Visionary in the Gartner Magic Quadrant for iPaaS for the second consecutive year. Celigo is ranked #1 iPaaS on G2 for multiple quarters and named a Leader in both B2B/EDI and API Management. Celigo is a leading intelligent automation platform that puts the power of automation in the hands of every team, unifying workflows from the predictable to the fully agentic in a single platform.

Role Description We are seeking a Senior Data Integrations Engineer - AI with expertise in Enterprise System Integrations, Business Process Automation, and AI technologies. In this role, you will design, build, and deploy scalable integration solutions and automations, as well as develop AI Agents using various technologies across multiple domains. The Global Technology Operations team is dedicated to digitally transforming and scaling Celigo's business, enhancing productivity, and improving operational efficiency. As an AI Integrations Engineer, you will support the business by seamlessly connecting systems and data. Additionally, you will build automations using integrator.io and AI concepts to eliminate redundant tasks, enabling teams to focus on higher-value activities. - Champion the Celigo product through transformational integrations that enable scalable business growth. - Build AI agents/integrations using Celigo’s integrator.io and frameworks like LangChain and LangGraph, and using best practices in AI SDLC. - Be an advocate for Celigo and show the art of the possible with AI for different stakeholders within Celigo and to Celigo customers/partners/builders. - Design, build, and deliver scalable data pipelines leveraging modern cloud architectures. - Collaborate with business process experts to develop solutions for complex systems and data platforms that drive revenue growth. - Ensure your integrations adhere to engineering best practices, emphasizing data quality, accuracy, operability, and security. - Build and maintain trusted relationships with technical and business teams. - Manage multiple projects concurrently, including operational tasks. - Serve as the owner and final escalation point for your integrations. - Produce clear, accurate technical documentation, develop support processes and procedures, and facilitate smooth hand-offs to peers and other organizational units. Qualifications - Proven ability to interface with diverse stakeholders across business units and levels, gather requirements, and manage follow-ups. - Demonstrated track record of delivering projects end-to-end with strong accountability. - Thinks like an owner—takes full charge of projects from inception to delivery while keeping Celigo’s best interests in mind. - Willingness to work flexible hours to collaborate with India stakeholders effectively. - Excellent written communication skills; experience with data visualization (graphs and plots) is a significant advantage. - Able to quickly learn business processes, understand requirements, and communicate designs that address both technical and business challenges. - Basic knowledge of SQL, Snowflake stored procedures, AWS S3, along with a clear understanding of integration design patterns. - Basic knowledge of Agent SDKs and Model context protocol. - Familiar with various authentication mechanisms such as OAuth 2.0, SAML2, and JWT Bearer Tokens. Requirements - A BS/BA in Information Systems, Computer Science, or equivalent practical experience is preferred. - Strong expertise in developing integrations using REST and SOAP APIs, with at least 5+ years of experience in JSON and XML schema design. (must have) - 1+ years of experience in building AI solutions using RAG, LangGraph, Web scraping, or any other AI technology. - Proficient in JavaScript/Python for data processing within integration projects. - Good to have experience in developing AI agents or bots that autonomously interact with various tools and systems to derive and act upon business insights. - Good to have experience in integrating Large Language Models (LLMs) such as OpenAI's GPT series, Google's Gemini, or Anthropic's Claude with external APIs, vector databases, and enterprise platforms to automate workflows and enhance decision-making processes. - Solid understanding of prompt engineering, context management, and the orchestration of multi-step tasks using AI-driven solutions. - Knowledge of system and software engineering architecture principles and best practices is a plus. - Experience supporting business teams and a strong grasp of processes like Quote-to-Cash, Procure-to-Pay, Lead-to-Opportunity, and Hire-to-Retire. - Hands-on experience with cloud applications like Salesforce, HubSpot, NetSuite, Zendesk, Gong, Gainsight, and similar platforms. - Experience in designing and building integration solutions, ideally within Sales or Customer Success domains. Benefits - Three weeks of vacation (starting year one) - Wellness days and holidays to recharge - Parental leave and a generous benefits package - Monthly tech stipend - Recognition and career development opportunities

Role Description We're looking for a strategic alliance marketer to serve as Celigo's face to our most important technology partners, and as the internal leader who brings Celigo's full marketing organization to each partnership. You'll work across two large organizations with different goals, find the win-win paths, and orchestrate Celigo's demand gen, content, PMM, and field teams to execute against a shared agenda. - Lead co-marketing for strategic alliance partners. - Develop joint value propositions and messaging. - Manage co-marketing funds and MDF. - Drive partner-sourced demand generation. - Enable partner sales and solutions teams. - Represent Celigo at partner-hosted events and marketplaces. - Track and report on alliance marketing performance. - Serve as the marketing POC for alliance partner teams. Qualifications - Demonstrated ability to find win-win paths between two large organizations with different goals. - Skilled at navigating large partner organizations. - Fluent in demand generation tactics. - Strong written communication. - Comfortable with data. - Familiarity with iPaaS, integration, or ERP ecosystems is a plus. - Highly organized, self-directed, and comfortable managing multiple partner relationships simultaneously. Requirements - 7+ years of B2B marketing experience, including at least 2 years focused on partner, alliance, or channel marketing in a SaaS environment. - Hands-on experience with one or more major platform ecosystems. - Proven track record of co-marketing programs that produced measurable pipeline. Benefits - Three weeks of vacation (starting year one). - Wellness days and holidays to recharge. - Parental leave and a generous benefits package. - Monthly tech stipend. - Recognition and career development opportunities.

Role Description We’re looking for a senior, customer-obsessed leader to own our Customer Advocacy function. This role sits at the intersection of customer relationships, market presence, and brand reputation. You’ll lead a small team, manage our most strategic customer relationships, and serve as an internal champion who holds the entire organization accountable to the customer experience. - Lead and develop a small team that owns Celigo’s market presence across Gartner Peer Insights, G2, customer advocacy programs, and our builder community. - Champion the customer: Be the person who surfaces wins, spots friction, and holds internal teams accountable. - Drive peer review performance: Own the strategy and results for G2 and Gartner Peer Insights. - Grow the builder community: Manage the team member responsible for our builder community with a direct focus on business impact. - Enable advocacy at scale: Identify customers ready to engage in case studies, testimonials, event speaking, and media opportunities. - Own the customer referral program: Help to manage and grow our referral program that connects satisfied customers with active prospects. - Build and steward our Customer Advisory Board (CAB): Identify and cultivate a select group of customers into Celigo’s most visible public advocates. Qualifications - A relationship-first leader who can engage customers at an executive level and convert trust into tangible advocacy. - Strong cross-functional influencer: comfortable pushing back on sales, aligning with marketing, and challenging CX. - Familiarity with Salesforce and CRM-based customer segmentation for advocacy and reference identification. - Thrives in a fast-paced environment: strategic enough to set direction, hands-on enough to execute when needed. Requirements - 10+ years of experience in B2B customer marketing, customer advocacy, or customer success, with at least 2 years managing a team. - Experience owning or co-owning a Customer Advisory Board or equivalent high-touch customer program. - Fluent in the G2 and Gartner Peer Insights ecosystems. - Experience with community programs or platforms is a plus. Benefits - Remote-first culture, built on trust, collaboration, and transparency. - A high-growth, inclusive work environment where innovation thrives and ideas are implemented. - Lightspeed learning opportunities to keep you at the leading edge of your field. - Exceptional coworkers who challenge and inspire you daily. - Competitive compensation and benefits, including: - Three weeks of vacation (starting year one). - Wellness days and holidays to recharge. - Parental leave and a generous benefits package. - Monthly tech stipend. - Recognition and career development opportunities.

Role Description At CloudExtend, we're redefining how enterprise users interact with their systems of record—like NetSuite and Salesforce—by embedding productivity tools directly where they work most. As a Customer Success Manager (CSM) on the CloudExtend team, you'll be at the heart of our customer journey, helping users unlock the full potential of our apps to drive efficiency, automation, and adoption across the organization. - Onboard new customers with precision and care, ensuring a smooth, confident transition from sales to active usage. - Own and drive renewals across your portfolio, staying ahead of risks, aligning on value delivered, and ensuring customers are set up for long-term success. - Shepherd users to successful adoption, tailoring onboarding and enablement based on customer personas and use cases (Sales, CS, Support, Project Management, and more). - Drive product value through role-based adoption strategies and scheduled customer success touchpoints. - Partner with customers to define success criteria and key outcomes, aligning CloudExtend usage with their specific KPIs and business goals. - Proactively monitor usage and health metrics in tools like Custify to identify adoption gaps and renewal risks. - Act as a trusted advisor and escalation point, managing issues with urgency and engaging appropriate internal teams. - Conduct Adoption Scorecard evaluations, surfacing key usage trends, feature adoption, and admin engagement. - Identify expansion opportunities (upsell/cross-sell) and collaborate with Sales to grow account value. - Manage a portfolio of customers across different industries, each with unique challenges and priorities. - Maintain visibility and relationships with executive sponsors, admins, and power users. - Champion the voice of the customer, advocating for feature needs and feedback internally. Qualifications - Experience in Customer Success, Account Management, or SaaS Consulting roles. - Proven ability to own the renewal process, forecast risks, and keep accounts healthy and growing. - Light project management skills to keep onboarding timelines, tasks, and customer stakeholders aligned and moving forward. - Confidence using tools like Custify, Salesforce, NetSuite, Excel, Outlook, Google Workspace, Zoom, and Intercom as part of your daily workflow. - Technical fluency—you’re comfortable navigating web apps, understanding customer workflows, and guiding users through basic troubleshooting and in-app steps. - A knack for multi-tasking, prioritization, and keeping a cool head in a fast-paced, agile environment. - Excellent written and verbal communication skills paired with active listening especially over zoom and email. - A detail-oriented mindset and confidence with usage metrics and adoption analytics. - A self-starter attitude: you learn quickly, take initiative, and stay calm and organized in a dynamic environment. - A team-first attitude and experience collaborating with cross-functional groups. - A customer-centric approach, you advocate for what’s best for the customer and the business with equal enthusiasm. Benefits - Remote-first culture, built on trust, collaboration, and transparency. - A high-growth, inclusive work environment where innovation thrives and ideas are implemented. - Lightspeed learning opportunities to keep you at the leading edge of your field. - Exceptional coworkers who challenge and inspire you daily. - Competitive compensation and benefits, including: - Ten days of vacation (starting year one). - Parental leave and a generous benefits package. - Monthly tech stipend. - Recognition and career development opportunities. Company Description CloudExtend is a nimble, high-impact division within Celigo. We move fast, experiment often, and are deeply committed to customer outcomes. Our Customer Success team plays a critical role in making sure our users not only retain—but expand. As a CSM here, you’re more than support—you’re a strategic driver of value and an advocate for change. - Celigo is proud to be a 2025 Gartner Customers’ Choice for iPaaS. The only vendor to receive this award. - Celigo is a Visionary in the Gartner Magic Quadrant for iPaaS for the second consecutive year. - Celigo is ranked #1 iPaaS on G2 for multiple quarters and named a Leader in both B2B/EDI and API Management. - Celigo is a leading intelligent automation platform that puts the power of automation in the hands of every team, unifying workflows from the predictable to the fully agentic in a single platform.