We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time. #BI-Remote #LI-Remote About the role: Enova operates multiple consumer lending brands, each featuring distinct offerings and customer criteria. As a Customer Service Representative, you will participate in an in-depth 4-week training program to specialize in a specific brand. Following the completion of training, you will manage inbound calls from customers while delivering exceptional customer service Responsibilities: - Respond to incoming customer calls, addressing their questions and providing service - Manage and respond to all customer inquiries, fulfilling requests, and offering comprehensive education on our products and services - Deliver high-quality support by handling tasks related to payment processing, creating payment plans, and addressing other account-related matters to enhance the overall customer experience - Uphold exceptional customer service standards through articulate and effective verbal and written communication - Keep customer accounts meticulously updated with accurate information Requirements: - Prior call center experience is a plus, but we value candidates with a proven background in fast-paced customer service environments. - Exceptional communication and active listening skills with a proven history of professionalism and empathy in customer interactions. - Proven ability to thrive in a high-volume environment by demonstrating exceptional adaptability and multi-tasking skills. - Comfortable utilizing new technology and have a proven ability to excel in a remote work environment. Compensation: The budgeted hourly rate for this position is $17.00. Additional compensation for this role may include bonus. All full-time employees are eligible to participate in Company benefits, described in more detail here. This role is entirely remote; however, candidates must reside in the state of AZ, IA, ID, IL, IN, MN, MO, NM, NV, UT, WI, or WY. Benefits & Perks: - Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results. - Health, dental, and vision insurance including mental health benefits - 401(k) matching plus a roth option (U.S. Based employees only) - PTO & paid holidays off - Sabbatical program (for eligible roles) - Summer hours (for eligible roles) - Paid parental leave - DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova) - Employee recognition and rewards program - Charitable matching and a paid volunteer day…Plus so much more! About Enova Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions. Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture here. It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.

• Provide inbound customer support by phone and in writing within the travel sector • Assist customers with holiday planning and support sales efforts • Advise customers on the client’s products • Deliver high customer satisfaction to encourage repeat contact • Handle call documentation and follow-up tasks

• You don't take our customers by the hand, but transform them with your knowledge into digital bosses! 👾 • It is your job to help and inform customers so they make the right decisions themselves. • Help them with questions about their shipments that they have created within our #1 shipping tool. • Ensure that our B2B customer group gets the help they need in a professional way and come up with solutions were necessary to make improvements. • Responsible for webcare 🕸, handling inbound calls 📞, chats ⌨️ & tickets 🎫 (via the Zendesk system), and answering questions about various topics such as software, shipments, and other issues customers can encounter.

Role Description Join our team of content editors responsible for maintaining and administering information about hotels. We edit and update property listings, ensure categories are accurate, and work to keep all information as up-to-date and clear as possible for our users. This position is open for the duration of the main employee’s maternity leave. After this period, there is a possibility of transfer to a permanent position if a vacancy is available. Job Responsibilities - Process incoming content editing requests: emails, tickets, hotel profiles, messages in corporate chats; - Prepare and proofread texts for product team projects; - Ensure the relevance and accuracy of hotel information: text descriptions, service details, photos, room categories, accommodation conditions, and payment and cancellation policies; - Maintain and update the hotel tax database: correct and add taxes at the hotel and regional level, work with tax documentation; - Monitor and update geodata: revise and correct information about hotel locations and geographic objects; - Ability to quickly switch between tasks and handle several assignments in parallel; - Excellent spelling and punctuation, strong computer literacy; - Confident PC user, experience with Google Docs; - Attention to detail, perseverance, and a high level of self-organization; - English language proficiency at Upper Intermediate level or higher. Qualifications - Excellent spelling and punctuation, strong computer literacy; - Confident PC user, experience with Google Docs; - Attention to detail, perseverance, and a high level of self-organization; - English language proficiency at Upper Intermediate level or higher. Requirements - Ability to quickly switch between tasks and handle several assignments in parallel; Benefits - Remote work format, shift schedule 2/2 with flexibility regarding working hours if needed; - Ambitious and supportive team who love what they do, appreciate each other, and grow together; - Internal programs for adaptation and training, development of soft skills, and leadership abilities; - Partial compensation for participating in external training and conferences; - Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world; - Corporate prices on hotels and travel services; - MyTime Day Off - an extra non-working day without loss of compensation.