BusPlanner

• Act as the primary recruiting leader, owning the full-cycle hiring process across all functions at BusPlanner. • Responsibilities include, but are not limited to, creating job descriptions, proactively sourcing top talent via LinkedIn and other platforms, conducting candidate screens, coordinating interviews, and managing offer letters. • Identify, engage, and close top-tier candidates through outbound and inbound strategies. • Partner with hiring managers to understand talent needs and develop sourcing strategies that deliver results quickly. • Build and maintain a strong talent pipeline for current and future needs. • Own and improve core recruiting processes to enhance candidate experience and time-to-hire. • Support lightweight HR operations including onboarding, performance processes, and compliance. • Maintain accurate employee data in our HRIS (Workable). • Assist with basic HR functions such as documentation, engagement coordination, and internal communication.

Role Description BusPlanner is hiring a People & Talent Acquisition Manager to take complete ownership of our recruiting and talent sourcing functions and help scale our growing team. This role is the first of its kind and is a high-ownership position that combines hands-on recruiting, strategic talent acquisition, and people operations. It is ideal for someone who is proactive, highly energetic, detail-oriented, and excited to help us find and win over top-tier candidates in a high-growth environment. You’ll serve as the first dedicated people hire, working closely with leadership to own the end-to-end recruitment funnel while also helping implement lightweight HR processes related to onboarding, compliance, and employee engagement. You’ll act as a key culture-builder within the organization, owning recruitment operations across our offices located in Waterloo, and playing a critical role in identifying, sourcing, and closing top talent through both inbound and outbound channels. As a successful People & Talent Acquisition Manager, you will: - Act as the primary recruiting leader, owning the full-cycle hiring process across all functions at BusPlanner. - Responsibilities include, but are not limited to, creating job descriptions, proactively sourcing top talent via LinkedIn and other platforms, conducting candidate screens, coordinating interviews, and managing offer letters. - Identify, engage, and close top-tier candidates through outbound and inbound strategies. - Partner with hiring managers to understand talent needs and develop sourcing strategies that deliver results quickly. - Build and maintain a strong talent pipeline for current and future needs. - Own and improve core recruiting processes to enhance candidate experience and time-to-hire. - Support lightweight HR operations including onboarding, performance processes, and compliance. - Maintain accurate employee data in our HRIS (Workable). - Assist with basic HR functions such as documentation, engagement coordination, and internal communication. Qualifications - You are entrepreneurial and resourceful — you take initiative, adapt quickly, and enjoy solving complex challenges. - You are a hunter when it comes to talent — you love identifying, engaging, and winning over exceptional candidates. - You are process-minded — you're comfortable implementing repeatable recruiting systems. - You are flexible and collaborative — you're willing to take on tasks outside your job description to help the team move forward. - You are people-oriented — you value strong team relationships and want to help others succeed. - You are organized and responsive — you balance recruiting urgency and candidate experience with ease. - You are a confident communicator — you’re comfortable presenting to senior stakeholders, in person or virtually. Requirements - You are not interested in proactively recruiting talent via outbound channels. - You are not interested in rolling up your sleeves and having a “just-get-it-done” mindset. - Looking for a typical 9-5 where every day looks the same. - You prefer highly structured environments with rigid processes and step-by-step instructions. - You are uncomfortable juggling both strategic and hands-on HR responsibilities in the same role. - You are looking for a job where you can stay behind the scenes — this role involves direct interaction with leadership and team members. - You are not comfortable taking ownership, following up proactively, or working with some ambiguity. Preferred Qualifications - 2–5 years in HR, people operations, or talent roles, ideally within SaaS, startups, or early-stage companies. - Experience working in environments where HR functions had to be built or redefined from the ground up. - Familiarity with Canadian and U.S. labor laws and employee lifecycle best practices. - Ability to manage a large and varied portfolio of HR responsibilities, including proactive and reactive support. - Strong communication and presentation skills — comfortable advising leadership and supporting employee conversations. - HR certifications or relevant continuing education (e.g., CHRP) is a plus.

• Own every hardware customer engagement from order placement through go-live and stabilization. • Schedule and coordinate every install with the customer, the vendor, and any third-party installers. Confirm site readiness, hardware delivery, install windows, and post-install validation. • Run or coordinate customer training for every hardware deployment. • Hold all hardware vendors to their commitments on lead times, install quality, support response, and warranty during the heavy install months. Push back firmly when SLAs slip. Escalate cleanly when needed. • Place, track, and reconcile every hardware order. Confirm pricing, lead times, and delivery. Catch discrepancies before they become customer problems. • Be the source of truth for the state of every hardware deployment in-flight. New customer orders, install schedules, training calendars, vendor escalations, customer issues — you know the numbers and the status, always. • Flag risk early to leadership. Hardware delays, install slips, vendor issues, customer escalations — leadership should never be surprised by a hardware problem because you saw it first and raised it. • Run a clean weekly operations review covering hardware deployments in flight, vendor performance, customer escalations, and what’s coming next. • Be the go-to person across BusPlanner for anything hardware. Train Account Executives and Customer Success Managers on the hardware portfolio so they can speak intelligently in deals and renewals. • Build and maintain hardware pitch decks, deployment timeline references, pricing references, and customer-facing FAQs. Keep them current as the portfolio evolves. • When Sales is working a complex hardware deal, jump into the pre-sales process. Speak intelligently to prospective customers about our hardware, what deployment looks like, what timelines are realistic, and what the install resourcing model is. • Scope the pilot, coordinate the pilot install, run the customer through what success looks like, and convert the pilot cleanly into a full deployment. Same person who runs the pilot is the same person who’ll run the full install — that continuity is the win.

Role Description BusPlanner is scaling fast, and our hardware business is scaling with it. The Hardware Operations Specialist owns the operational engine behind every hardware customer we have. You will report into Projects and act as the single point of accountability for how connected vehicle hardware gets ordered, installed, trained, supported, and grown — across both new and existing customers. You will also own our relationships with the vendors who make this hardware possible. The Sales team sells it. The Product team builds the software. You make sure the hardware actually gets to the customer, gets installed, the customer is trained on it, and stays running — on time, on schedule, and with no surprises. This is a uniquely high-trust, high-leverage role. The customer’s first impression of BusPlanner’s hardware business runs through you. What You’ll Own - Customer Deployment Execution - Order-to-go-live, end to end. Own every hardware customer engagement from order placement through go-live and stabilization. - Install coordination. Schedule and coordinate every install with the customer, the vendor, and any third-party installers. Confirm site readiness, hardware delivery, install windows, and post-install validation. - Customer training delivery. Run or coordinate customer training for every hardware deployment. - Vendor Coordination - Day-to-day vendor execution. Hold all hardware vendors to their commitments on lead times, install quality, support response, and warranty during the heavy install months. Push back firmly when SLAs slip. Escalate cleanly when needed. - Order management. Place, track, and reconcile every hardware order. Confirm pricing, lead times, and delivery. Catch discrepancies before they become customer problems. - Pipeline Visibility and Reporting - Source of truth. Be the source of truth for the state of every hardware deployment in-flight. New customer orders, install schedules, training calendars, vendor escalations, customer issues — you know the numbers and the status, always. - Risk surfacing. Flag risk early to leadership. Hardware delays, install slips, vendor issues, customer escalations — leadership should never be surprised by a hardware problem because you saw it first and raised it. - Reporting cadence. Run a clean weekly operations review covering hardware deployments in flight, vendor performance, customer escalations, and what’s coming next. - Sales and Customer Success Enablement - Internal hardware expert. Be the go-to person across BusPlanner for anything hardware. Train Account Executives and Customer Success Managers on the hardware portfolio so they can speak intelligently in deals and renewals. - Pitch materials and references. Build and maintain hardware pitch decks, deployment timeline references, pricing references, and customer-facing FAQs. Keep them current as the portfolio evolves. - Pre-Sales and Pilot Management - Solutions consulting on complex deals. When Sales is working a complex hardware deal, jump into the pre-sales process. Speak intelligently to prospective customers about our hardware, what deployment looks like, what timelines are realistic, and what the install resourcing model is. - Pilot scoping and execution. Scope the pilot, coordinate the pilot install, run the customer through what success looks like, and convert the pilot cleanly into a full deployment. Same person who runs the pilot is the same person who’ll run the full install — that continuity is the win. Qualifications - A killer work ethic. You out-work the room without being asked. You finish what you start. - Coachable. You take feedback like a gift. You adjust quickly and you don’t get defensive. - A good attitude. You bring energy into the room. You make the team better just by being on it. - Ownership mentality. If it’s broken, you fix it — even if it’s not technically your job. “I’ll check on it” is a commitment, not a deflection. - High urgency and intensity. You move with urgency. You operate at high intensity. You don’t drift, and you don’t let the team drift. - Diplomatic firmness. You can push a vendor without burning the relationship and push a customer without losing the deal. That balance is rare and we screen for it. - Hardware deployment experience. Demonstrated experience coordinating hardware rollouts at scale — ideally in connected vehicle, telematics, fleet IoT, or onboard technology. - Project and program coordination. Comfortable running 20-50 active threads at once across customers, vendors, and internal teams. - Vendor management track record. Real experience holding third-party vendors accountable. - Customer-facing polish. Calm under pressure. Strong written and verbal communication. - Detail orientation. Meticulous, detail-oriented, and allergic to ambiguity. - Operating tempo. Comfort working at a pace that matches a company in growth mode. Benefits - Competitive salary and performance-based bonuses. - Full health and wellness benefits. - Flexible work hours and remote-friendly setup. - Modern operations tooling and the autonomy to shape how the hardware deployment pipeline runs. - A collaborative team culture focused on flawless customer deployments and being a true partner to the districts we serve.

• Run the two-week sprint cadence end to end - sprint planning logistics, daily scrum, mid-sprint check-ins, sprint review prep, and retros. • Take stories handed off by Product and ensure every one is broken down into small, well-defined tasks of 1-2 days of work. No more multi-week tasks with fuzzy edges. Every task has clear acceptance criteria, an owner, and a real estimate. • Lead a crisp, time-boxed daily scrum that surfaces blockers fast. Drive every blocker to resolution - chasing dependencies, escalating where needed, and refusing to let work sit idle. • Plan, coordinate, and ship every release on schedule. You own that outcome. • Verify that every item in a release has been fully QA'd and signed off, and that documentation is complete and accurate before shipping. • Run a short, well-prepared release review for the company after each release. Tight summary of what shipped, what was deferred and why, what to watch for, and what's coming next. • Coordinate the moving parts of every release - code freeze, QA windows, deployment timing, rollback plans, communications, and post-release verification - so nothing falls through the cracks. • Be the source of truth for sprint and release health. Understand the numbers and flag risk early to the CTO before it becomes a fire. • Own Jira and Confluence as systems. Configure workflows, boards, fields, automations, and templates. Train developers on the right way to use them.

Role Description BusPlanner is at a critical inflection point. We are scaling fast, our customers are counting on us, and execution - clean, predictable, urgent execution - is the single biggest lever we have. This role exists because we will not leave that lever to chance. The Development Manager is the right hand of the CTO. You will report directly to the CTO and act as the operational engine behind everything our development team ships. The Product team decides what we build; you make sure it ships - on time, in clean two-week increments, with no surprises and no excuses. This is a uniquely high-trust, high-leverage role: it is not a typical reporting line, but the moment we are in demands a partner the CTO can hand the reins of execution to and trust completely. This is an execution role, not a people role. You will not manage anyone's career, but you will own how the work flows: - How stories get broken down - How the daily scrum runs - How blockers get cleared - How every release goes out the door on schedule and fully tested - How Jira and Confluence stay sharp enough to give the whole company - and the CTO - a real-time view of progress If you find satisfaction in turning a messy backlog into a predictable, well-scoped, blocker-free sprint - and shipping it on time, every time - this role was built for you. Qualifications - Scrum Master certified (CSM, PSM, or equivalent) - Jira and Confluence expertise - power-user level skill - Proven execution track record in running sprints for a software development team - Release management experience - Detail-oriented and meticulous - Strong written and verbal communication skills - Comfortable working at a fast pace with shifting priorities Requirements - Run the two-week sprint cadence end to end - Ensure every story is broken down into small, well-defined tasks - Lead a crisp, time-boxed daily scrum - Plan, coordinate, and ship every release on schedule - Verify that every item in a release has been fully QA'd and signed off - Run a short, well-prepared release review for the company after each release - Be the source of truth for sprint and release health - Own Jira and Confluence as systems - Serve as the CTO's operational right hand - Partner closely with Product, QA, Design, and DevOps - Continuously refine how we estimate, plan, release, and execute Benefits - Competitive salary and performance-based bonuses - Full health and wellness benefits - Flexible work hours and remote-friendly setup - Modern development tooling and autonomy in shaping execution - Collaborative team culture focused on shipping high-quality software

• Manage and grow relationships with school districts across Canada. • Serve as the primary contact for Canadian clients, ensuring they’re getting maximum ROI from our all-in-one transportation management suite. • Work in tandem with our support team to troubleshoot issues. • Responsible for renewals and upsells. • Travel will be required, including occasional client visits and conference attendance across Canada.

BusPlanner is hiring a Customer Success Manager to manage and grow relationships with school districts across Canada. This is a hybrid role that combines account growth and customer support, ideal for someone who is proactive, highly energetic, relationship-focused, and excited to drive impact in the education space. You’ll serve as the primary contact for our Canadian clients, ensuring they’re getting maximum ROI from our all-in-one transportation management suite and working in tandem with our support team to troubleshoot issues. At the same time, you’ll be responsible for renewals and upsells. This role is best suited to someone based in the GTA, ideally with familiarity in public sector or education environments. Travel will be required, including occasional client visits and conference attendance across Canada.   Why BusPlanner? BusPlanner is the leading provider of student transportation management software in Canada. Our platform is used by hundreds of the largest school boards and consortia from coast to coast (Toronto District School Board, York Region District School Board, Peel Region School Board, and many others), helping optimize bus routes, manage planning and operations, and streamline communication between school transportation teams and families. We are a proud Canadian company with deep expertise in K–12 education and a proven track record of supporting the unique needs of Canadian school districts. We are scaling rapidly and investing in growing our customer-facing team to better serve our clients from British Columbia to Newfoundland. BusPlanner’s leadership team consists of seasoned entrepreneurs who have significant experience in building and growing multiple successful software businesses including: (i) FieldEdge, a leading provider of software for the field services market which the team grew more than 5x and sold to a mega-cap private equity fund, and (ii) AutoLeap, a leader in the auto repair software market that has raised more than $50 million from some of the most reputable VC firms in Silicon Valley. This is a rare opportunity to join a purpose-driven team at the heart of Canada’s education technology ecosystem.

BusPlanner is building a world-class Projects practice, and we are looking for a driven, talented, and experienced Implementation Team Lead to help us get there. This is a player-coach role: you will own and deliver your own client implementations while also guiding, mentoring, and elevating a team of Implementation Consultants. It is a unique opportunity to shape how we onboard clients and build the processes that scale our growing practice. Who we are BusPlanner builds market-leading software solutions for K-12 transportation departments across North America. We are on a mission to improve student transportation and empower the people who make it happen. We firmly believe that it takes both product innovation and stellar customer service to achieve our mission. BusPlanner has a 40-year legacy in delivering winning products and services to its clients, and we are only getting started! What you will do - Lead end-to-end client onboarding projects, building and managing detailed project timelines to ensure a smooth and transparent implementation journey - Deliver clear, proactive, and client-friendly communication at every stage, and coordinate across Technical Solutions, GIS, and Development teams to keep deliverables, dependencies, and milestones aligned - Mentor and coach Implementation Consultants through regular check-ins, project reviews, and real-time guidance on client situations - Serve as the escalation point for complex client issues, helping ICs navigate difficult conversations and unblock stalled projects - Monitor project health across the team - proactively identifying risks, resource conflicts, and capacity issues before they become problems What success in this role looks like - Your clients feel informed, supported, and confident throughout the entire implementation journey - no surprises, no confusion - Data migrations are executed accurately and on time, with minimal back-and-forth or rework - Implementation Consultants on your team are growing - they are handling more complex projects, making better decisions, and needing less hand-holding over time - Cross-functional teams enjoy working with your team because projects are organized and communication is clear - The Implementation Manager has strong visibility into project status and team performance without having to chase updates You’ll likely do well in this role if you: - Like owning outcomes, not waiting for direction - and you want your team to operate the same way - Enjoy turning messy information into structured plans and teaching others to do it too - Communicate early, clearly, and often rather than hoping problems fix themselves - Care about client experience as much as technical accuracy - Naturally look for ways to make the next project easier than the last This probably isn’t the right fit if you: - Prefer narrowly defined tasks instead of end-to-end ownership - Dislike ambiguity or need every answer before starting - Feel drained by explaining the same concept in different ways to different audiences - Would rather do everything yourself than invest time developing others - Are uncomfortable balancing your own project work with supporting a team

• Lead the frontline sales team, owning the full sales cycle from lead generation through close, while providing hands-on coaching to drive individual and team performance. • Responsibilities include, but are not limited to: running your own deals in the first six months, conducting discovery calls and demos, managing RFP submissions, negotiating contracts, and guiding reps through complex sales cycles. • Act as a player-coach, modeling best practices in prospecting, discovery, solution presentations, and closing, particularly within the K-12 education market. • Build, train, and mentor a high-performing sales team, implementing structured coaching, call reviews, and deal strategy sessions to continuously improve skills and outcomes. • Develop and execute a targeted go-to-market strategy for K-12 software sales, leveraging both inbound and outbound motions. • Manage pipeline health and forecasting accuracy, using sales metrics to identify risks and opportunities. • Cultivate strong relationships with school district stakeholders, including Transportation Directors, Superintendents, IT leaders, and Procurement teams. • Represent BusPlanner at industry conferences, association events, and other K-12 networking opportunities to build brand awareness and drive pipeline growth. • Collaborate closely with leadership, RevOps, and Marketing to refine sales processes, optimize messaging, and ensure alignment across the customer journey.