BusPlanner

• Prospect and generate new business opportunities through cold calling, networking, and other lead generation activities. • Build and nurture relationships with transportation directors and decision-makers in the K-12 education sector. • Conduct product demonstrations and presentations to showcase the value and capabilities of BusPlanner’s suite of software solutions. • Collaborate with the marketing and sales teams to develop and execute strategies for targeting potential clients. • Manage the sales cycle from initial contact to closing the deal, ensuring a smooth and successful onboarding process for new clients. • Help to develop systems and processes including the development of the CRM and other tracking systems. • Maintain detailed and accurate records of sales activities and client interactions in the CRM system. • Stay updated on industry trends, competitor activities, and market developments to identify new business opportunities. • Leverage your entrepreneurial mindset to identify and capitalize on new business opportunities. • Advance rapidly in your career with opportunities for significant growth and leadership.

Role Description BusPlanner is looking for an Account Executive to join our dynamic Sales team. In this pivotal role, you'll be instrumental in growing BusPlanner’s presence across key markets in the US. As one of our Account Executives, you’ll have the unique opportunity to shape our sales team and be given significant responsibility to help build and grow the business. We’re seeking a trailblazer with a hunger for success, an entrepreneurial spirit, and the desire to help drive explosive growth. This impactful position reports directly to our leadership team, comprised of seasoned SaaS executives with extensive experience in scaling businesses across North America. This is a remote opportunity and requires travel to conferences and customer sites across the US. As a successful Account Executive, you will: - Prospect and generate new business opportunities through cold calling, networking, and other lead generation activities. - Build and nurture relationships with transportation directors and decision-makers in the K-12 education sector. - Conduct product demonstrations and presentations to showcase the value and capabilities of BusPlanner’s suite of software solutions. - Collaborate with the marketing and sales teams to develop and execute strategies for targeting potential clients. - Manage the sales cycle from initial contact to closing the deal, ensuring a smooth and successful onboarding process for new clients. - Help to develop systems and processes including the development of the CRM and other tracking systems. - Maintain detailed and accurate records of sales activities and client interactions in the CRM system. - Stay updated on industry trends, competitor activities, and market developments to identify new business opportunities. - Leverage your entrepreneurial mindset to identify and capitalize on new business opportunities. - Advance rapidly in your career with opportunities for significant growth and leadership. Qualifications - Drive to build and grow a sales org. Entrepreneurial drive and motivation to do what it takes to build a high-performing sales culture and propel the company to market leadership. - Strong Communication Skills: Ability to articulate complex software solutions in a clear, compelling manner to diverse audiences. - Sales Experience: 3-5+ years of proven track record in edtech or govtech sales. - Relationship-Building Ability: Expertise in developing and maintaining strong relationships with clients, understanding their needs, and providing tailored solutions. - Industry Knowledge: Strong familiarity with the K-12 education sector, particularly student transportation, is a plus (not a requirement). - Tech-Savvy & Highly Organized: Proficiency in using CRM software and other sales tools to manage and streamline the sales process. - Resilience and Adaptability: Ability to thrive in a fast-paced, dynamic environment and adapt to changing market conditions and client needs. - Collaboration: Ability to work effectively with cross-functional teams, including marketing, product development, and customer support, to ensure client satisfaction and successful implementation of our solutions.

• Lead end-to-end client onboarding projects, building and managing detailed project timelines to ensure a smooth and transparent implementation journey • Deliver clear, proactive, and client-friendly communication at every stage, and coordinate across Technical Solutions, GIS, and Development teams to keep deliverables, dependencies, and milestones aligned • Mentor and coach Implementation Consultants through regular check-ins, project reviews, and real-time guidance on client situations • Serve as the escalation point for complex client issues, helping ICs navigate difficult conversations and unblock stalled projects • Monitor project health across the team - proactively identifying risks, resource conflicts, and capacity issues before they become problems

Role Description BusPlanner is building a world-class Projects practice, and we are looking for driven, talented, and passionate Implementation Consultants to join our journey. This is a unique opportunity to be a part of a growing team as we strive to make a positive impact in the world of school bus transportation. What you will do: - Lead end-to-end client onboarding projects, building and managing detailed project timelines to ensure a smooth and transparent implementation journey. - Deliver clear, proactive, and client-friendly communication at every stage, and coordinate across Technical Solutions, GIS, and Development teams to keep deliverables, dependencies, and milestones aligned. - Own and execute data migration workflows—cleansing, validating, transforming, and importing client data using Excel and AI-powered tools to drive accuracy and efficiency. - Conduct product training and presentations for transportation directors, route planners, and other stakeholders, both online and in-person (must be able to travel). - Become a trusted industry and product expert who guides clients through change management, and continuously explore AI tools and automation to streamline processes and improve data quality. What success in this role looks like: - Your clients feel informed, supported, and confident throughout the entire implementation journey - no surprises, no confusion. - Data migrations are executed accurately and on time, with minimal back-and-forth or rework. - Cross-functional teams enjoy working with you because you keep projects organized and communication clear. - Clients go live feeling excited about using BusPlanner. - You actively contribute ideas that make the implementation process better for the next client. You’ll likely do well in this role if you: - Like owning outcomes, not waiting for direction. - Enjoy turning messy information into structured plans. - Communicate early, clearly, and often rather than hoping problems fix themselves. - Care about client experience as much as technical accuracy. - Naturally look for ways to make the next project easier than the last. This probably isn’t the right fit if you: - Prefer narrowly defined tasks instead of end-to-end ownership. - Dislike ambiguity or need every answer before starting. - Want minimal client interaction. - Feel drained by explaining the same concept in different ways to different audiences. - Focus only on finishing your work rather than improving the process. - Are uncomfortable balancing multiple projects at once. Qualifications - Prior experience in software implementations, client onboarding, or similar project management roles (bonus points for familiarity with public sector clients). - Strong project management and problem-solving skills in cross-functional settings. - Excellent written and verbal communication skills—you can make the complex feel simple. - Comfort working with data in Excel and an eagerness to leverage AI tools in your day-to-day work. - Passion for customer experience and helping your clients succeed.

• Coordinate the logistics for conferences, trade shows, VIP dinners, webinars, and user events, including venues, hotels, catering, travel, shipping, and on-site materials. • Own the event calendar and project timelines, building run-of-show schedules, task lists, and deadlines, and keeping every workstream on track. • Manage attendee workflows, including invitations, registrations, RSVPs, and guest lists, keeping all data clean and current. • Liaise with vendors, venues, and partners across time zones, gathering quotes, tracking deliverables, and confirming details. • Coordinate booth materials, signage, giveaways, and shipping so nothing is missing on event day. • Support event marketing by drafting and scheduling email invitations, helping build registration and landing pages, promoting on social channels, and managing post-event follow-up. • Track budgets, process invoices, and reconcile event expenses. • Capture and report event metrics such as attendance and leads, and ensure leads flow into our CRM. • Provide responsive remote support before and during live events, anticipating needs before they become problems.

Role Description BusPlanner is hiring an Events Coordinator to support our Events team with the logistics, planning, and marketing behind our presence at conferences, trade shows, webinars, and user events across North America. This is a fully remote role based in Pakistan, ideal for someone who is exceptionally organized, an excellent communicator, and energized by keeping many moving parts on track at once. You'll work closely with our Events Team Lead as the operational backbone of our event calendar, owning timelines, coordinating vendors and registrations, and helping promote each event before, during, and after it happens. When our events run flawlessly, it's because someone like you made sure every detail was handled. This role is based in Pakistan but works Eastern Time (EST) business hours to stay closely aligned with our North American Events team. You should be comfortable working a North American schedule, which falls during the evening and overnight in Pakistan. No travel is required; this is a behind-the-scenes role that keeps our events running from anywhere. Qualifications - 2+ years in events coordination, marketing coordination, project coordination, or a comparable role. - A high degree of organization and meticulous attention to detail, with a proven ability to manage multiple events and deadlines simultaneously. - Excellent written and verbal English communication skills. - Strong proficiency with Microsoft Office, especially PowerPoint, Excel, and Word. - Familiarity with AI tools like Claude, and the initiative to use them in day-to-day work. - Ability to work Eastern Time (EST) business hours while based in Pakistan, staying aligned with a North American team. - Experience supporting trade shows, conferences, or large-scale events is a plus. - Familiarity with CRM and marketing tools such as Outreach and webinar platforms is a plus. Requirements - Coordinate the logistics for conferences, trade shows, VIP dinners, webinars, and user events, including venues, hotels, catering, travel, shipping, and on-site materials. - Own the event calendar and project timelines, building run-of-show schedules, task lists, and deadlines, and keeping every workstream on track. - Manage attendee workflows, including invitations, registrations, RSVPs, and guest lists, keeping all data clean and current. - Liaise with vendors, venues, and partners across time zones, gathering quotes, tracking deliverables, and confirming details. - Coordinate booth materials, signage, giveaways, and shipping so nothing is missing on event day. - Support event marketing by drafting and scheduling email invitations, helping build registration and landing pages, promoting on social channels, and managing post-event follow-up. - Track budgets, process invoices, and reconcile event expenses. - Capture and report event metrics such as attendance and leads, and ensure leads flow into our CRM. - Provide responsive remote support before and during live events, anticipating needs before they become problems. Benefits - Fully remote role based in Pakistan. - Opportunity to work with a leading North American tech company. - Flexible working hours aligned with Eastern Time (EST).

• Act as the primary recruiting leader, owning the full-cycle hiring process across all functions at BusPlanner. • Responsibilities include, but are not limited to, creating job descriptions, proactively sourcing top talent via LinkedIn and other platforms, conducting candidate screens, coordinating interviews, and managing offer letters. • Identify, engage, and close top-tier candidates through outbound and inbound strategies. • Partner with hiring managers to understand talent needs and develop sourcing strategies that deliver results quickly. • Build and maintain a strong talent pipeline for current and future needs. • Own and improve core recruiting processes to enhance candidate experience and time-to-hire. • Support lightweight HR operations including onboarding, performance processes, and compliance. • Maintain accurate employee data in our HRIS (Workable). • Assist with basic HR functions such as documentation, engagement coordination, and internal communication.

Role Description BusPlanner is hiring a People & Talent Acquisition Manager to take complete ownership of our recruiting and talent sourcing functions and help scale our growing team. This role is the first of its kind and is a high-ownership position that combines hands-on recruiting, strategic talent acquisition, and people operations. It is ideal for someone who is proactive, highly energetic, detail-oriented, and excited to help us find and win over top-tier candidates in a high-growth environment. You’ll serve as the first dedicated people hire, working closely with leadership to own the end-to-end recruitment funnel while also helping implement lightweight HR processes related to onboarding, compliance, and employee engagement. You’ll act as a key culture-builder within the organization, owning recruitment operations across our offices located in Waterloo, and playing a critical role in identifying, sourcing, and closing top talent through both inbound and outbound channels. As a successful People & Talent Acquisition Manager, you will: - Act as the primary recruiting leader, owning the full-cycle hiring process across all functions at BusPlanner. - Responsibilities include, but are not limited to, creating job descriptions, proactively sourcing top talent via LinkedIn and other platforms, conducting candidate screens, coordinating interviews, and managing offer letters. - Identify, engage, and close top-tier candidates through outbound and inbound strategies. - Partner with hiring managers to understand talent needs and develop sourcing strategies that deliver results quickly. - Build and maintain a strong talent pipeline for current and future needs. - Own and improve core recruiting processes to enhance candidate experience and time-to-hire. - Support lightweight HR operations including onboarding, performance processes, and compliance. - Maintain accurate employee data in our HRIS (Workable). - Assist with basic HR functions such as documentation, engagement coordination, and internal communication. Qualifications - You are entrepreneurial and resourceful — you take initiative, adapt quickly, and enjoy solving complex challenges. - You are a hunter when it comes to talent — you love identifying, engaging, and winning over exceptional candidates. - You are process-minded — you're comfortable implementing repeatable recruiting systems. - You are flexible and collaborative — you're willing to take on tasks outside your job description to help the team move forward. - You are people-oriented — you value strong team relationships and want to help others succeed. - You are organized and responsive — you balance recruiting urgency and candidate experience with ease. - You are a confident communicator — you’re comfortable presenting to senior stakeholders, in person or virtually. Requirements - You are not interested in proactively recruiting talent via outbound channels. - You are not interested in rolling up your sleeves and having a “just-get-it-done” mindset. - Looking for a typical 9-5 where every day looks the same. - You prefer highly structured environments with rigid processes and step-by-step instructions. - You are uncomfortable juggling both strategic and hands-on HR responsibilities in the same role. - You are looking for a job where you can stay behind the scenes — this role involves direct interaction with leadership and team members. - You are not comfortable taking ownership, following up proactively, or working with some ambiguity. Preferred Qualifications - 2–5 years in HR, people operations, or talent roles, ideally within SaaS, startups, or early-stage companies. - Experience working in environments where HR functions had to be built or redefined from the ground up. - Familiarity with Canadian and U.S. labor laws and employee lifecycle best practices. - Ability to manage a large and varied portfolio of HR responsibilities, including proactive and reactive support. - Strong communication and presentation skills — comfortable advising leadership and supporting employee conversations. - HR certifications or relevant continuing education (e.g., CHRP) is a plus.

• Own every hardware customer engagement from order placement through go-live and stabilization. • Schedule and coordinate every install with the customer, the vendor, and any third-party installers. Confirm site readiness, hardware delivery, install windows, and post-install validation. • Run or coordinate customer training for every hardware deployment. • Hold all hardware vendors to their commitments on lead times, install quality, support response, and warranty during the heavy install months. Push back firmly when SLAs slip. Escalate cleanly when needed. • Place, track, and reconcile every hardware order. Confirm pricing, lead times, and delivery. Catch discrepancies before they become customer problems. • Be the source of truth for the state of every hardware deployment in-flight. New customer orders, install schedules, training calendars, vendor escalations, customer issues — you know the numbers and the status, always. • Flag risk early to leadership. Hardware delays, install slips, vendor issues, customer escalations — leadership should never be surprised by a hardware problem because you saw it first and raised it. • Run a clean weekly operations review covering hardware deployments in flight, vendor performance, customer escalations, and what’s coming next. • Be the go-to person across BusPlanner for anything hardware. Train Account Executives and Customer Success Managers on the hardware portfolio so they can speak intelligently in deals and renewals. • Build and maintain hardware pitch decks, deployment timeline references, pricing references, and customer-facing FAQs. Keep them current as the portfolio evolves. • When Sales is working a complex hardware deal, jump into the pre-sales process. Speak intelligently to prospective customers about our hardware, what deployment looks like, what timelines are realistic, and what the install resourcing model is. • Scope the pilot, coordinate the pilot install, run the customer through what success looks like, and convert the pilot cleanly into a full deployment. Same person who runs the pilot is the same person who’ll run the full install — that continuity is the win.

Role Description BusPlanner is scaling fast, and our hardware business is scaling with it. The Hardware Operations Specialist owns the operational engine behind every hardware customer we have. You will report into Projects and act as the single point of accountability for how connected vehicle hardware gets ordered, installed, trained, supported, and grown — across both new and existing customers. You will also own our relationships with the vendors who make this hardware possible. The Sales team sells it. The Product team builds the software. You make sure the hardware actually gets to the customer, gets installed, the customer is trained on it, and stays running — on time, on schedule, and with no surprises. This is a uniquely high-trust, high-leverage role. The customer’s first impression of BusPlanner’s hardware business runs through you. What You’ll Own - Customer Deployment Execution - Order-to-go-live, end to end. Own every hardware customer engagement from order placement through go-live and stabilization. - Install coordination. Schedule and coordinate every install with the customer, the vendor, and any third-party installers. Confirm site readiness, hardware delivery, install windows, and post-install validation. - Customer training delivery. Run or coordinate customer training for every hardware deployment. - Vendor Coordination - Day-to-day vendor execution. Hold all hardware vendors to their commitments on lead times, install quality, support response, and warranty during the heavy install months. Push back firmly when SLAs slip. Escalate cleanly when needed. - Order management. Place, track, and reconcile every hardware order. Confirm pricing, lead times, and delivery. Catch discrepancies before they become customer problems. - Pipeline Visibility and Reporting - Source of truth. Be the source of truth for the state of every hardware deployment in-flight. New customer orders, install schedules, training calendars, vendor escalations, customer issues — you know the numbers and the status, always. - Risk surfacing. Flag risk early to leadership. Hardware delays, install slips, vendor issues, customer escalations — leadership should never be surprised by a hardware problem because you saw it first and raised it. - Reporting cadence. Run a clean weekly operations review covering hardware deployments in flight, vendor performance, customer escalations, and what’s coming next. - Sales and Customer Success Enablement - Internal hardware expert. Be the go-to person across BusPlanner for anything hardware. Train Account Executives and Customer Success Managers on the hardware portfolio so they can speak intelligently in deals and renewals. - Pitch materials and references. Build and maintain hardware pitch decks, deployment timeline references, pricing references, and customer-facing FAQs. Keep them current as the portfolio evolves. - Pre-Sales and Pilot Management - Solutions consulting on complex deals. When Sales is working a complex hardware deal, jump into the pre-sales process. Speak intelligently to prospective customers about our hardware, what deployment looks like, what timelines are realistic, and what the install resourcing model is. - Pilot scoping and execution. Scope the pilot, coordinate the pilot install, run the customer through what success looks like, and convert the pilot cleanly into a full deployment. Same person who runs the pilot is the same person who’ll run the full install — that continuity is the win. Qualifications - A killer work ethic. You out-work the room without being asked. You finish what you start. - Coachable. You take feedback like a gift. You adjust quickly and you don’t get defensive. - A good attitude. You bring energy into the room. You make the team better just by being on it. - Ownership mentality. If it’s broken, you fix it — even if it’s not technically your job. “I’ll check on it” is a commitment, not a deflection. - High urgency and intensity. You move with urgency. You operate at high intensity. You don’t drift, and you don’t let the team drift. - Diplomatic firmness. You can push a vendor without burning the relationship and push a customer without losing the deal. That balance is rare and we screen for it. - Hardware deployment experience. Demonstrated experience coordinating hardware rollouts at scale — ideally in connected vehicle, telematics, fleet IoT, or onboard technology. - Project and program coordination. Comfortable running 20-50 active threads at once across customers, vendors, and internal teams. - Vendor management track record. Real experience holding third-party vendors accountable. - Customer-facing polish. Calm under pressure. Strong written and verbal communication. - Detail orientation. Meticulous, detail-oriented, and allergic to ambiguity. - Operating tempo. Comfort working at a pace that matches a company in growth mode. Benefits - Competitive salary and performance-based bonuses. - Full health and wellness benefits. - Flexible work hours and remote-friendly setup. - Modern operations tooling and the autonomy to shape how the hardware deployment pipeline runs. - A collaborative team culture focused on flawless customer deployments and being a true partner to the districts we serve.