Role Description The Field Operations Specialist will serve as a dedicated retail execution partner. In this field-based commercial role, you will work directly with our retail partners to support store-level performance through structured coverage and merchandising excellence. You will help ensure our brands are executed in a way that supports retailer objectives, including: - Staff confidence - Strong shelf presentation - A positive consumer experience This is a hardworking, hands-on, rolls-up-your-sleeves environment emphasizing a team-oriented and collaborative style. It will be key for the candidate to embrace change and see past obstacles with a focus on solutions in the context of a company undergoing rapid growth and ongoing functional integration. Responsibilities, including but not limited to: - Store Coverage & Execution - Visit assigned retail locations on a regular schedule - Complete merchandising and compliance audits - Ensure products, promotions, and displays are set up correctly - Build and maintain strong relationships with store staff - Identify and report competitor activity and in-store issues - Resolve day-to-day store concerns and escalate recurring challenges - Record store visits, insights, and actions in the company CRM - Retail Education & Engagement - Deliver in-store product training and education sessions - Support product launches and reinforce key selling points - Gather feedback from retail staff and share insights with the team - Answer product and service-related questions - Merchandising & Brand Activation - Set up and maintain visual merchandising displays - Execute custom builds and support flagship store activations - Track and manage inventory of merchandising materials - Prepare and organize campaign assets - Identify and report replenishment needs - Events & Promotions - Support in-store pop-ups, launches, and events - Represent the brand in a professional and compliant manner - Ensure all event materials and setups meet brand standards - Additional Duties - Take on other tasks aligned with retail execution and business priorities as assigned Qualifications - 1-3 years of experience in field sales, retail execution, merchandising, brand activation, or related commercial roles - Strong communication and presentation skills, with proven confidence engaging store managers and staff - Strong organization skills with the ability to follow structured coverage plans and execution standards - Comfortable working independently in a remote, field-based environment - Experience working with multi-banner or key account retail partners is an asset - Background in CPG, cannabis, beverage alcohol, or regulated retail environments is an asset - Experience using CRM platforms (e.g., Salesforce or similar) is an asset - Experience with in-store merchandising or trade asset deployment is an asset - Must reside in and have valid driver’s license and ability to travel within assigned location of work - Must have the ability to provide a criminal record check that is clear of any charges that could be related or have a direct correlation to the position or company - All employees must be 19+ Requirements - Reports To: National Sales Manager - Salary: Starts at $45,000 annually depending on experience Benefits - Group Health, Dental, and Vision benefits plan coverage upon start - Group RRSP/DPSP matching program after 3 months of employment Company Description Canada’s Island Garden Inc., commonly known for our FIGR, Piper’s Punch, and Riptides brands, is a proudly independent licensed producer based on Prince Edward Island who is looking to expand our internal sales team in Alberta (located in Calgary or Edmonton areas).

• Follows policies of LifeShare and other regulatory or accreditation bodies utilized in the organ donation industry • Works collaboratively with LifeShare team, hospital staff, physicians, and surgeons to direct the clinical evaluation and management of potential organ donors • Provides input and assists in the referral/ donor and organ recovery processes using knowledge of critical care principles • Interacts appropriately and shows compassion to grieving families and staff • Makes appropriate decisions regarding complexity of the case and escalates to a higher level if necessary • Conduct rounding and in-services in DSA hospitals to identify potential donors and heighten awareness as scheduled by Hospital Development of LifeShare Administration.

• Manage end-to-end technical onboarding for new hires (laptop setup, account configuration, tool access, and guidance) • Provide technical support and troubleshooting with a strong sense of urgency, especially for executive-level users • Act as a primary point of contact for internal IT support requests • Diagnose and resolve technical issues, escalating when necessary • Create and maintain clear, organized process and technical documentation • Identify recurring issues and proactively suggest improvements to systems and workflows • Ensure a smooth and positive user experience across all IT interactions

Role Description The primary purpose of this position is to perform technical tasks related to the operation and monitoring of assigned technologies for the managed services customer base in accordance with established procedures, guidelines, schedules, and checklists. What you will do: - Service Delivery – 60% Job Weight - Accountable for successful collaboration with Customers, Suppliers, and fellow Employees to prioritize and deliver services that meet or exceed the business needs. - Delivers services within defined SLAs and security/compliance requirements. - Completes/ensures completion of daily operational documentation and transfers knowledge to next shift. - Provides tier-1 support for incoming calls received via telephone, e-mail, and Web portal. Addresses and resolves problems as appropriate, referencing supplied training material and customer documentation; documents all issues by utilizing appropriate ticketing application; escalates issues to Managed Services Engineers as appropriate. - Completes assigned customer workload, including, but not limited to, monitoring and investigating system alerts and events and assigning resources appropriately. - Ensures issues are communicated to customers in a timely and effective manner. - Interfaces with customers, various managed services staff personnel, and third-party vendors to resolve issues. - Analysis – 20% Job Weight - Study, interpret, and develop a thorough understanding of incidents, problems, and opportunities through systematic analysis. - Regularly review reporting from monitoring and ticket applications. Analyze data to identify trends and opportunities for service improvement. - Review operations business processes for ability to address customer needs, identifying areas where processes need to be enhanced or better documented. - Design – 10% Job Weight - Engineer tactical and strategic solutions that meet or exceed the business need with attention to simplicity of design and ease of use. Use balance of both technical and business acumen to arrive at solutions. - Partner with stakeholders on creation/streamlining of support processes. - Leadership – 10% Job Weight - Enable and Lead Change, Service Recoveries, Projects and/or Co-workers. Engage in communication that drives understanding, alignment and informed decision making. - Hold self and others accountable for quality & timeliness of work products. - Communicate process changes, customer environment changes, and information on Managed Services projects/initiatives to team members in a clear and timely manner. Ensure understanding, listen to concerns, and relay team feedback to management. - Constructively communicate process improvement opportunities such as, but not limited to customer support documentation, support workflows, coverage model changes and implementation of new tools and technology. Qualifications - Associate Degree in Computer Science, Management Information Systems, Information Technology, Engineering, Mathematics or a related field, at least 6 months of Information Technology work experience. This requirement can be fulfilled via completion of the CDW Academy program. - OR 2 years college coursework in a technical field, at least 6 months of Information Technology work experience. This requirement can be fulfilled via completion of the CDW Academy program. - OR 2 years total Information Technology experience, to include 6 months of Information Technology work experience. This requirement can be fulfilled via completion of the CDW Academy program. - The position is part of a 7 day per week, 24 hour per day managed services operations. To provide the required coverage, must be willing to work other shifts including weekends, holidays and overtime. Requirements - Experience with one or more of the following technologies: - IBM Power i (System i) systems and associated peripheral hardware and software. - Demonstrated ability in the following: - Accountability and result oriented. - Attention to detail. - Collaborating 360 degrees. - Adaptability and flexibility in dealing with people and unexpected situations. - Multi-tasking and working under minimal supervision. - Proficient verbal and written communication skills. - Excellent customer service skills. - Establishing positive working relationships and working as a team player. - Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook, etc.). - Experience in monitoring applications such as ScienceLogic, Nimsoft Unified Management, Automate, or similar. - Experience in help desk applications such as ServiceNow, Service Desk Express (SDE), Remedy, Heat, or similar. - Experience in a managed services environment, a plus. Benefits - Pay Range: $24.39/hour - $38.93/hour, depending on experience and skill set. - Benefits overview: https://cdw.benefit-info.com/ - Salary ranges may be subject to geographic differentials.