• Deliver compliant and high-quality product installation and setup • Provide technical configurations and customer training • Collaborate within Cadwell’s Technical Installation team • Improve customer 'go-live' experiences and Installation Team efficiency • Document technical installation issues and recommendations

Role Description The Expansion Development Specialist is responsible for driving Associate Chapters from initial operations through successful chartering by providing structured training, accountability, performance tracking, and ongoing operational support. This role works directly with chapters to develop leadership, implement effective systems, and ensure all Associate Chapters achieve long-term sustainability. - Lead the development of Associate Chapters through structured coaching and accountability, working directly with chapter leadership (particularly the High Alpha) to drive progress toward chartering. - Develop and execute a comprehensive chapter support plan, including meeting cadence, Strategy & Support required programming (S&S’s), training delivery, and coordination of on-site visits. - Train and support chapters in executing effective recruitment strategies, including pipeline development, candidate evaluation, and guiding potential new members through the recruitment process. - Collaborate cross-functionally with Recruitment Coordinators and Office of Administration (OOA) team members to align recruitment efforts with chapter development and growth objectives. - Connect Associate Chapters with relevant Office of Administration resources, educational programming, and operational support tools to strengthen chapter performance and leadership development. - Manage key stakeholders for Associate Chapters—including Alumni Advisors, campus partners, and OOA staff—by delivering consistent, professional communication through email, virtual meetings, and reporting on chapter progress and performance to ensure alignment. - Support and facilitate programming related to leadership development, Fraternity education, Ritual, and health and wellness initiatives. - Collaborate with the People Development team, Chapter Support Specialists, and other Office of Administration staff to ensure Associate Chapters receive coordinated support, consistent communication, and alignment with broader Fraternity initiatives and standards. - Coordinate and execute operational responsibilities related to the expansion and development process, including both virtual and on-site engagement. - Perform other related duties as assigned. Qualifications - Knowledge of fraternity/sorority life and Chapter operations. - Experience working within Microsoft Office Suite, Zoom, Salesforce, and Monday.com preferred. - Lambda Chi Alpha membership preferred, but not required. Requirements - Maintain ≥90% engagement rate in scheduled leadership meetings, with consistent completion of agreed-upon action items. - 80% of Members in Associate Chapters complete Ideal Man Programming. - 80% of eligible officers complete assigned Stead Leadership College programs and earn corresponding badges. - Percentage of assigned Associate Chapters on track to achieve chartering within the expected timeline. - Percentage of Associate Chapters meeting defined operational health benchmarks (membership, officer structure, recruitment activity, and programming completion). - Associate Chapter recruitment performance against project-specific goals (leads, bids, and initiations). - Associate Chapter member retention rates across academic terms. Benefits - Salary and compensation commensurate with education and experience. - Comprehensive health plans. - 401k with employer match. - Paid leave. - Laptop and cell phone. - Extended holiday break in December. Physical Demands and Work Environment This position requires approximately 25% travel, including periodic on-site visits, conferences, and multi-day assignments related to expansion projects. The employee must occasionally lift and/or move more than 10 pounds.

• Review solution designs completed by the sales team to ensure feasibility and reduce risks for implementation • Develop and execute project plans to ensure that all implementation phases for myQ Enterprise projects are completed on time and within budget • Communicate with stakeholders to identify and resolve issues throughout implementation process • Manage all aspects of an implementation project from start to finish, including planning, organizing, overseeing workflow, and communicating progress to key stakeholders • Partner with dealers, contractors, customers and external/internal stakeholders to ensure smooth implementation of software and hardware solutions • Determine key KPIs and conduct data gathering to ensure key KPIs are met or action plans are in place to help customer meet metrics • Oversee implementation of myQ Enterprise and onboarding process for long term success and scalability • Ensure all testing scenarios have been documented and have passed testing prior to solution go-live • Ensure all project documentation is accurate and complete, facilitating the handover to Customer Success • Conduct training on the new software or system to users who will be impacted by the implementation • Conduct post-implementation audits to ensure that all changes have been implemented successfully and that the new product is being used effectively • Coach and mentor new members of the team to help get them productive as quickly as possible and reinforce CG’s values and behaviors • Use all tools and processes available and keep internal systems up to date to accurately reflect project statuses, progress, issues and target dates • Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams • Protect Chamberlain Group’s reputation by keeping information confidential • Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies • Contribute to the team effort by accomplishing related results and participating on projects as needed

Role Description The Instructional Technology Specialist role is responsible for designing, co-developing, and overseeing the delivery of high-quality, inclusive learning experiences that align with organizational and client needs. The position leverages needs assessments, content analysis, and established instructional design frameworks to create and continuously improve curricula offered for professional development. - Works independently and collaboratively with subject matter experts. - Integrates emerging educational technologies and accessibility standards. - Models best practices in digital learning environments. - Supports professional development initiatives and special projects. - Requires strong project management skills and the ability to manage multiple priorities. Qualifications - 3+ years demonstrated experience with learning management systems and course/program development. - High level of proficiency in instructional technology tools. - Excellent verbal and written communication skills. - Excellent interpersonal and customer service skills. - Excellent organizational and project management skills. - Ability to function well in a high-paced environment. - Strong analytical and problem-solving skills. Requirements - Must possess an accredited Master’s degree in Education, Instructional or Learning Design, Computer Science, Psychology, or related field. - 3+ years full-time experience in instructional design or related field. - Experience teaching and/or co-teaching academic courses and professional development workshops. Preferred Skills/Abilities/Competencies - Familiarity with the goals and mission of OLC. - Familiarity with webpage-editing technologies and languages, including HTML and CSS. - Knowledge and experience with OLC Center for Professional Learning programs. - Verbal and written Spanish fluency preferred. Physical Requirements - Work is performed in a remote home-office setting. - Prolonged periods in a stationary position working on a computer. - Occasionally moves and transports equipment weighing up to 20 pounds. - Frequently communicates with colleagues and clients via virtual meeting software, telephone, and email. Travel Required - Minimal travel may be required. EEO The Online Learning Consortium, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.