BruntWork

• Leading and coordinating sourcing officers, recruitment coordinators, resume editors, and technical recruiters • Partnering with the Recruitment Manager to implement strategy, fix bottlenecks, and meet hiring goals • Reviewing job briefs, ensuring alignment between client requirements and job postings • Coaching team members, refining workflows, and optimizing the end-to-end recruitment process • Managing escalations, enforcing quality checks, and making operational decisions across functions

• Build and nurture long-term relationships with clients using BruntWork's outsourced staffing services • Develop a deep understanding of each client's business goals, challenges, and growth plans • Proactively anticipate issues, address concerns, and recommend strategic solutions before they escalate • Drive client satisfaction, retention, and account growth through structured engagement and problem-solving • Identify opportunities to expand services within existing accounts • Collaborate closely with the Recruitment Team to ensure client staffing needs are clearly defined and met • Partner with the Staff Services Team to ensure the ongoing performance, engagement, and satisfaction of outsourced staff • Act as the primary escalation point for complex client issues, ensuring timely and effective resolution

• Execute monthly reconciliations for bank accounts, credit cards, and payment platforms (Wise, Stripe, PayPal). • Maintain accuracy in accounting systems and drive the month-end and year-end closing processes. • Prepare financial statements, variance analyses, and documentation for external audits and tax compliance. • Develop and refine Standard Operating Procedures (SOPs) to improve operational efficiency. • Monitor payments and coordinate with internal departments to ensure accurate billing and data integrity. • Identify process gaps and implement risk mitigation strategies to protect financial data.

• Onboarding: Guide contractors through contract terms, expectations, and Client house rules • Offboarding: Facilitate offboarding discussions and assist contractors through the process • Operations: Monitor contractor attendance and maintain accurate reports • Develop creative and strategic initiatives to enhance contractor experience and build stronger engagement

• Manage Invoice Communications: Handle all communications related to invoices, including follow-ups and resolving queries. • Reconcile Accounts: Ensure accurate reconciliation of collections, invoices, and bank records to maintain up-to-date financial records. • Coordinate with Client Services: Work closely with the client services team to address any issues related to billing and collections. • Monitor Payments: Track overdue accounts and implement appropriate actions to facilitate timely payments. • Prepare Reports: Generate and review reports on collection activities, outstanding invoices, and account status. • Resolve Discrepancies: Investigate and resolve discrepancies in invoices and payments, ensuring all issues are addressed promptly.

• Monitor the Onboarding Pipeline to ensure a smooth transition at each step of the process. • Guide staff through contract terms and expectations during the initial assignment phase. • Coordinate the delivery of welcome packets, including client logins and software requirements, before the staff's first day. • Conduct onboarding discussions to familiarize new hires with client house rules and guidelines. • Completing the background check compliance for new hires. • Conduct offboarding discussions to ensure proper notifications and smooth transitions. • Assist staff with the offboarding process and liaise with the offboarding team to address any concerns. • Provide support for post-offboarding inquiries and issues. • Complete the offboarding checklist, including recommendations for staff reprofiling. • Collaborate closely with the Workforce Planner to monitor daily attendance and prepare accurate reports. • Engage in documented touch-base sessions to discuss client feedback and expectations of results. • Address staff inquiries and concerns promptly to maintain a positive working relationship. • Review and approve staff paid hours, providing feedback on productivity as needed. • Work alongside the Client Success Manager to enhance staff experience and adherence to client standards. • Stay informed about voluntary benefits available to individual contractors. • Efficiently maintain up-to-date trackers related to attendance and system issues. • Coordinate with Staff Services on HubSpot ticket movements. • Deliver refresher training on Client's Core Values to staff members with tenure of 2 weeks and 3 months. • Undertake additional tasks as required from time to time to support team and client requirements. • Assist in the preparation and monitoring of client-requested reports to ensure accurate and timely delivery. • Coordinate with staff and schedule a call with the Client Success Manager if needed.

• Sourcing, screening, and hiring candidates that match client job requirements • Securing clear commitments from candidates about job offers • Following BruntWork’s structured recruitment process • Meeting monthly hiring goals and deadlines • Ensuring a seamless and positive candidate experience

• Monitor the Onboarding Pipeline to ensure a seamless transition at every stage • Ensure staff have a clear understanding of contract terms at the start of each assignment • Collaborate with the Client Services team on the staff’s first day • Support the onboarding team as needed • Conduct first and third-month discussions with staff, providing support as necessary • Document and address staff concerns promptly and accurately • Respond to staff queries through the Staff Services Helpdesk • Monitor, review, and approve staff time logs for each assignment • Collaborate with the Client Services team to maintain the quality of service delivery • Provide recommendations for process improvements to enhance efficiency • Stay informed on voluntary benefits available to independent contractors • Conduct offboarding discussions to ensure proper notification • Guide staff through the offboarding process and coordinate with the offboarding team • Assist with post-offboarding concerns • Assist in preparing and monitoring client-requested reports

• Assisting in the preparation of financial information. • Recording payables and scheduling payments. • Supporting month-end closing activities. • Reconciling and maintaining records of monthly financial transactions and statements. • Assisting with invoicing and ensuring accurate documentation. • Developing and maintaining consistent checks and balances for financial accuracy. • Performing other finance-related tasks as required.