Bonterra

Role Description The Privacy and Product Counsel handles a wide variety of legal matters for Bonterra, with a focus on privacy, data protection, and AI compliance. This position will report to the General Counsel. You will join a creative, collaborative, solutions-oriented team. We are looking for a proactive attorney who can design effective and scalable processes while employing an empathetic interpersonal style that can build bridges across stakeholders. This is a new role on the team, so the ideal candidate will be comfortable establishing this function both on the team and in the company. The ideal candidate will have had success in the following areas: - Managing multiple projects/deals and driving them to completion autonomously within required timeframes. - Figuring things out even without prior (or direct) experience in that area. - Developing trusted partnerships within your team and with key stakeholders. - Identifying use cases that could benefit from repeatable processes and proposing what those processes could look like (and how they could be adopted), especially for product and privacy/data protection processes. - Approaching situations and people with curiosity and willingness to learn, commit, and contribute to solving for immediate as well as long-term solutions. Preferred location: Austin or central Texas for occasional/as needed in-person collaboration at our Austin office, but open to fully remote candidates. Responsibilities - Designing, improving, and implementing our global privacy and data protection compliance programs and processes, as well as educating our teams about relevant privacy and data protection laws. - Developing and overseeing Bonterra's AI governance and compliance program, including policies, risk assessments, and controls to address privacy, transparency, and ethical considerations in AI and machine learning systems. - Drafting and maintaining privacy and data protection policies, notices or other documentation, as well as managing privacy and data protection terms in standard contractual arrangements and supporting negotiations with vendors and customers. - Working closely with the product, engineering, information security and IT teams to support our security initiatives, frameworks, and requirements. - Monitoring and advising on regulatory and industry developments, including trends in copyright, privacy, security, and AI laws, regulatory guidance, enforcement actions, and public policy. - Partnering with product and engineering teams to provide guidance on legal issues related to product design, development, and operations, with specific attention to copyright, privacy, data protection, and the responsible use of AI and automated decision-making tools. - Creating and developing legal processes and documentation to support new product or other business initiatives. - Providing cross-functional leaders with pragmatic and strategic advice to minimize legal risks while advancing business goals and initiatives. - Partnering with key stakeholders across the organization to build strong relationships across levels. - Identifying opportunities to centralize knowledge and create scalable processes to increase visibility and expedite communication/alignment/execution. Qualifications - J.D. (or LL.M. plus foreign law degree) and a member of a U.S. state Bar in good standing. - 5+ years of related legal experience, with a focus on privacy and product counseling, advising software companies specifically. - Strong knowledge of privacy and data protection laws (including CCPA, CPRA and GDPR) required. - CIPP certification preferred. - Experience advising on AI governance, including privacy implications of AI systems, automated decision-making, and emerging AI regulations required. - Team player with strong business acumen and attention to detail plus recognition that the role is about doing as well as creating a scalable foundation. - Excellent written and verbal communication skills with the ability to break down complex legal concepts into easy-to-understand and practical advice. - Ready to tackle projects large and small with a collaborative, low-ego approach. - Self-starter with the ability to work independently. Benefits - Comprehensive benefits package that supports your health, well-being, and growth. - Compensation and benefits for this role apply to full-time employees in the United States and may vary based on local standards, laws, and norms. - Pay is determined by location, skills, experience, and education, and is one part of Bonterra’s total rewards package, which may also include bonuses, incentives, equity, and a comprehensive benefits program. Equal Opportunity & Accommodations At Bonterra, we are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, veteran status, or any other characteristic protected by law. If you require a reasonable accommodation during the application process, please submit a request.

• Conduct structured consulting calls with nonprofit customers to guide them through event preparation, following a defined agenda while maintaining an engaging and conversational style. • Create detailed Run of Show documents in collaboration with customers to support onsite and virtual event staff, ensuring accuracy and completeness prior to event day. • Advise customers on fundraising best practices, OneCause product functionality, and event logistics to improve fundraising outcomes and overall experience. • Coordinate with internal departments — including operations, support, and event staff — to track event milestones and ensure timely progression through the pre-event workflow. • Document customer interactions, notes, and action items accurately and promptly within the CRM and other designated systems. • Identify and communicate to leadership opportunities to improve service delivery, product offerings, or consulting workflows based on patterns observed during customer engagements. • Advocate for customers by surfacing challenges, escalating issues, and notifying relevant team members of risks or opportunities identified during consultations. • Participate in weekly team meetings and internal communication platforms, contributing to shared knowledge and team alignment. • Support onboarding and skill development of new consultants through mentoring, shadowing, and sharing institutional knowledge as requested.

• Educate potential clients on value of Bonterra software and services • Prospect new accounts and outreach at fast-pace/high volume • Understand customer needs and effectively communicate product platform benefits • Schedule qualified calls and product demonstrations for Account Executives • Meet performance-based goals around outbound activity and qualified meetings • Use Salesforce for lead/customer management and sales forecasting

• Lead complex, multifaceted client implementations across Bonterra's Case Management product suite and/or Fundraising Solutions • Work with cross-functional teams and nonprofit leadership to design and configure tailored solutions • Architect solutions that meet customer needs—considering staffing, programs, data migration, and integrations • Empower clients with the skills and confidence to own their solution long-term • Lead the technical design and client enablement while balancing client satisfaction with project budgets and timelines • Contribute to broader PS team excellence • Acquire and maintain deep expertise across the full Case Management product suite and/or Fundraising Solutions • Design creative, custom solutions when standard templates don't fit • Conduct thorough discovery to understand client org structure, strategic goals, data needs, existing systems, and migration requirements • Lead technical demonstrations of solutions, translating complex features into language that resonates with specific client requirements and stakeholders • Partner with Project Managers, fellow Implementation Consultants, and Onboarding Consultants to coordinate delivery and ensure quality across multiple concurrent implementations • Develop and maintain trusted relationships with contacts at all levels of the customer organization • Proactively identify and communicate project risks • Maintain accurate project records in Salesforce and Monday.com

• Own complex features and subsystems in industry-leading voter/donor management platforms • Combine deep technical depth with systems thinking, identifying technical debt, proposing architectural improvements, and mentoring peers across engineering and QA teams • Participate in system design decisions for complex features • Propose approaches that balance performance, maintainability, scalability, and business needs • Mentor junior and peer engineers through code reviews and design collaboration • Model best practices and drive technical excellence • Design and implement complex features for voter/donor management, third-party integrations, and AI-powered enhancements • Deliver high-quality, maintainable code that meets performance, security, and scalability standards • Proactively identify anomalies, inefficiencies, and technical gaps • Propose and champion improvements that enhance product health.

• Provide timely responses to inbound support requests with positivity and user empathy • Triage and resolve client issues through collaboration with sales, product, data, and/or engineering teams • Knowledge of primary business line/can support Digital at basic level • Escalate complex or urgent issues according to documented protocols • Take direction from Leadership to meet team claiming standards • Utilize internal documentation to deliver accurate support • Maintain detailed records of client interactions and resolutions • Participate in team meetings and skills training

• Develop a thorough understanding of our software’s capabilities • Collaborate with relevant stakeholders to update training and support materials • Create and update test cases for both new and existing functionalities • Design, develop, and maintain automated test suites for our software • Develop and execute performance and load tests to ensure the software can handle expected user loads • Actively participate in shaping the organization’s overall test strategy • Document and establish QA processes and best practices • Work closely with software engineers to identify, troubleshoot, and resolve defects

• Draft, edit, and publish basic help center content and release notes. • Work from internal specifications, SME interviews, and product testing to translate features into written guidance. • Contribute to templates and voice consistency in documentation. • Perform light HTML or CMS formatting as needed. • Capture and annotate screenshots. • Participate in documentation review cycles and incorporate feedback.

Role Description We are seeking an Engagement Programs Specialist for a fixed-term contract role running from start date through December 2026. This role will support two critical marketing functions across its duration: email marketing campaign execution, reporting to the Manager, Lifecycle Marketing (start date through mid-August) and event program support, reporting to the Director, Events (August through December). The Engagement Programs Specialist will work closely with internal stakeholders across the marketing, sales, and product teams as part of the Go-to-Market Programs team. The first phase of this role focuses on architecting and executing email campaigns, nurture sequences, and promotional programs. The second phase shifts to supporting the planning and execution of Bonterra’s event programs, including conferences and live or on-demand webinars. The ideal candidate will be a self-starter who is comfortable taking on new challenges and learning new processes and technology quickly. They will be detail-oriented, responsive, solution-oriented, and able to manage multiple workflows at once while meeting agreed-upon timelines. Strong writing skills and comfort with both email marketing and event operations are essential. Responsibilities - Email Marketing (Start date – Mid-August) - Manage email marketing channels and campaign activation, including identifying requirements, crafting email copy, partnering with internal teams for design templates and graphics, testing, launching, and reporting. - Partner with GTM teams to ensure on-brand, relevant messaging tailored to appropriate audience segments. - Analyze, report on, and optimize against key metrics including open rates, CTRs, revenue influence, and engagement activities. - Maintain a project timeline and track deliverables within project management tools to ensure on-time delivery of email marketing activities. - Drive various types of email marketing activities, including email sequences, nurture sequences, re-engagement activations, and newsletters across multiple markets. - Communicate email campaign updates to key stakeholders in a timely manner. - Events Program Specialist (August – December) - Project manage virtual and in-person events—including planning, scheduling, logistics, promotional assets, and speaker coordination—using a project management tool to ensure timely delivery and team alignment. - Partner with cross-functional teams to support all aspects of virtual event planning and execution for both Bonterra-hosted and third-party hosted webinars. - Support Senior Event Marketing Manager with expense tracking and event deck brief creation. - Write clear and compelling event communications using AI tools, including pre-event promotions, post-event follow-ups, sales outreach scripts, and landing pages. - Publish event assets in WordPress and Zoom, and create campaigns in GTM tools (Salesforce, Marketo) to promote virtual and in-person events. - Moderate Q&A during virtual event sessions and support moderator activities to ensure smooth attendee experiences, including serving as primary or backup moderator as needed to scale concurrent events. - Edit live webinar recordings in Premiere Pro and publish to YouTube to create on-demand content for continued audience engagement. Qualifications - 3+ years of experience in marketing, with demonstrated experience in both email marketing and digital/event marketing. - Excellent writing skills with the ability to create compelling email copy and event communications from scratch and with the help of AI tools. - Experience with Marketo or similar marketing automation tools, Salesforce, and project management tools (e.g., Wrike); familiarity with Zoom Webinar or similar event platforms a plus. - Comfort with email marketing analytics and the ability to benchmark and optimize performance across campaign types. - Excellent public speaking skills and comfort presenting to a virtual audience. - Creative, innovative, and resourceful problem-solver with a positive, get-it-done attitude. - Ability to work within a highly-collaborative, fast-paced, and cross-functional team. - Ability to find solutions in an ever-changing environment with competing priorities. - Wanting to learn new skills, proactively provide new ideas, and contribute meaningfully during a defined contract period. - Comfortable working in a remote environment and connecting on camera regularly with peers. Benefits - Comprehensive benefits package that supports your health, well-being, and growth. - Pay is determined by location, skills, experience, and education, and is one part of Bonterra’s total rewards package, which may also include bonuses, incentives, equity, and a comprehensive benefits program. Equal Opportunity & Accommodations At Bonterra, we are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, veteran status, or any other characteristic protected by law. If you require a reasonable accommodation during the application process, please submit a request.

• Design and implement ETL processes in a cloud environment • Design and implement monitoring solutions for ETL processes • Document datasets for data warehouse consumers • Serve as a technical resource for consumers of the data warehouse, in particular the Data Science Team and other internal business units