Role Description Chronic Care Staffing is seeking a detail-oriented United Healthcare (UHC) Referral Specialist to support our referral and authorization operations. This role serves as a critical link between patient referrals and insurance approval processes, ensuring that specialist appointments receive the proper authorizations and documentation required for successful scheduling. The ideal candidate has experience working with insurance portals, prior authorizations, medical data entry, or healthcare administration and thrives in a structured, accuracy-focused environment. Responsibilities - Access and navigate the United Healthcare provider portal on a daily basis. - Submit and manage referral authorization requests. - Enter patient diagnoses, provider information, and referral details with a high degree of accuracy. - Verify provider and facility information, including National Provider Identifiers (NPIs). - Utilize internal reference guides, code lists, and portal resources to complete authorization requests. - Secure authorization numbers required for specialist appointments. - Monitor authorization status and update records accordingly. - Ensure referrals meet insurance requirements and compliance standards. - Collaborate with scheduling and follow-up teams to support patient care workflows. - Assist with additional referral coordination tasks as workload demands. Qualifications - 1–2 years of experience in one or more of the following: - Health insurance portal management - Prior authorizations - Medical billing support - Healthcare data entry - Referral coordination - Experience navigating insurance provider websites and online healthcare portals. - Strong data entry skills with exceptional attention to detail. - Ability to accurately process large volumes of information. - Excellent organizational and time-management skills. - Ability to work independently in a remote environment. - Strong computer proficiency and comfort learning new systems. Requirements - Previous experience using United Healthcare (UHC) or UHC Link portals. - Knowledge of prior authorization workflows. - Familiarity with provider credentialing information and NPIs. - Experience working in medical offices, healthcare administration, or referral management. - Understanding of insurance eligibility and referral requirements. Benefits - Fully remote work environment. - Consistent full-time schedule. - Paid training and onboarding. - Career growth opportunities within healthcare operations. - Supportive and collaborative team culture. - Opportunity to directly impact patient access to care. - Stable healthcare administration role with long-term growth potential.

Role Description A US-based healthcare provider organization in the behavioral health space is looking for a Contracting and Credentialing Specialist to own the full lifecycle of provider credentialing and payer contracting. The organization operates within the Applied Behavior Analysis and behavioral health sector, coordinating across multiple insurance payers and provider networks. The team prioritizes clean documentation, compliance, and operational reliability, and is ready to train the right hire on its internal systems and processes. Day-to-day, this role: - Maintains credentialing files - Prepares and tracks credentialing and re-credentialing applications - Reviews and negotiates payer contracts - Resolves enrollment and contracting discrepancies - Provides limited support to billing tasks Success means: - Providers stay fully credentialed - Payer contracts remain current and compliant - The revenue cycle runs free of credentialing-driven delays Qualifications - 2+ years of experience in healthcare contracting, credentialing, or revenue cycle management - Hands-on experience preparing, submitting, and tracking credentialing and re-credentialing applications with insurance payers and networks - Working knowledge of insurance verification, payer enrollment, and provider data management - Experience reviewing, negotiating, and managing payer contracts, including tracking expirations and renewal timelines - Proficiency with credentialing software platforms and Microsoft Office - Familiarity with both payer-side and provider-side healthcare operations - C1+ English (CEFR) for payer communication and contract negotiation Requirements - Experience in Applied Behavior Analysis (ABA) or behavioral health settings - Working knowledge of CAQH, NPI registry, and insurance payer portals - Exposure to medical billing or claims follow-up within a revenue cycle team - Track record of process improvement in credentialing or contracting workflows Benefits - Competitive Salary: Based on experience and skills - Remote Work: Fully remote—work from anywhere - Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting - Generous PTO: In accordance with company policy - Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees - Direct Mentorship: Guidance from international industry experts - Learning & Development: Ongoing access to resources for professional growth - Global Networking: Connect with professionals worldwide

Role Description The Fidelity Specialist will conduct all aspects of evidence-based practice (EBP) fidelity reviews conducted by WICHE. WICHE reviews fidelity of EBPs as implemented by community providers in accordance with SAMHSA standardized fidelity tools and state-specific tools. The review process determines providers’ adherence to EBP standards and identifies future support needs of the providers. This position may be based in Phoenix, Arizona (remote), or the Denver Metro area (office located in Boulder, CO). Under the supervision of the Fidelity Review Program Manager, the Fidelity Specialist will be responsible for evaluating providers of four EBPs in Arizona and other states. After undergoing professional training with subject matter experts on the four EBPs and the fidelity review process, the Fidelity Specialist will operate as an integral part of a team and perform all duties required to conduct fidelity reviews and reporting according to the SAMHSA standards, WICHE processes, and state-specific tools. The Specialist will make recommendations for maintaining SAMHSA EBP standards and improving practices to support quality services. The ideal candidate for this position will thrive in a highly collaborative, team-based environment; have exceptional verbal and written communication skills; demonstrate meticulous attention to detail; and be passionate about improving behavioral health services. Duties and Responsibilities - Conduct structured, team-based fidelity reviews using standardized evidence-based practice (EBP) fidelity scales, including chart reviews, interviews, and direct observation. - Analyze fidelity data to determine the extent to which programs adhere to core EBP components and identify strengths and gaps in implementation. - Prepare clear written reports that summarize findings, provide fidelity ratings, and outline specific, actionable recommendations for improvement. - Provide verbal feedback to program leadership and staff to help them interpret results. - Maintain up-to-date expertise in assigned EBPs (e.g., ACT/FACT, COS, PSH, SE), including model standards, emerging research, and best implementation practices. - Inform providers and supervisors on the purpose, process, and expectations of fidelity reviews to promote engagement and transparency. - Ensure fidelity review processes are adhered to and reviews are conducted in an objective and ethical manner, respecting participant and staff confidentiality. - Contribute to the refinement of fidelity tools, procedures, and training materials to improve reliability, validity, and usability across programs and sites. - Review and edit team members’ reports and communication. - Promote a constructive workplace culture within the fidelity review team and throughout the BHP. - Work collaboratively within BHP to conduct other duties as assigned. Qualifications - Bachelor’s degree in a relevant field (such as psychology, counseling, social work, public health, or nursing) from a regionally accredited college or university. - Minimum four years’ direct practice experience serving individuals with a Serious Mental Illness (SMI) OR four years’ experience working in a quality assurance/fidelity review role (e.g., for a community mental health center, health system, or hospital). - High level of professionalism and ability to interact with system partners at all levels (e.g., CEO, Director, practitioner, client). - Exceptional written and verbal communication skills. - Proactively takes initiative and demonstrates strong organizational and time management skills, with a high level of attention to detail and the capacity to effectively manage multiple projects simultaneously. - Advanced interviewing skills. - Demonstrated ability to conduct evaluation in an impartial, objective manner. - Ability to think critically and utilize a solution-focused approach to challenges. - Openness to feedback, and commitment to a continuous learning/quality improvement process. - Computer proficiency, including the ability to use email, Microsoft suite of programs (Word, Excel, PowerPoint) and to effectively navigate electronic health records. Requirements - Master’s degree in a relevant field (such as psychology, counseling, social work, public health, or nursing) from a regionally accredited college or university. - Knowledge of SAMHSA evidence-based practices, specifically Assertive Community Treatment (ACT), Supported Employment (SE), Permanent Supportive Housing (PSH), and Consumer-Operated Services Programs (COSP). - Experience writing quality improvement reports for a behavioral health program. - Industry knowledge of Project Management standards and practices. - Industry knowledge of EBP Fidelity Review standards and practices. - Demonstrated strategies for successful remote work (if applicable). - Lived experience with a behavioral health condition(s). Travel Currently, most EBP fidelity reviews are being conducted virtually. Travel as necessary and requested by clients for on-site fidelity reviews will be required. Additionally, if located in Phoenix, AZ, there may be two or three trips to headquarters in Boulder, Colorado per year. Benefits - WICHE offers a competitive benefits package which includes medical insurance with generous employer contribution to health savings account (H.S.A.), dental, life, and disability insurance. - Flexible spending accounts (medical and dependent care). - 403(b) retirement plan with employer match of 200% on employee contributions up to 5% after six full months of employment. - Vacation accrual, paid family leave, sick leave, paid holidays, and personal leave time.

Role Description The Contract Specialist provides acquisition support for large-scale design, construction, and transportation projects. This role supports cradle-to-grave contracting functions under the guidance of a federal Contracting Officer, including: - Acquisition planning - Solicitation development - Source selection - Award processing - Contract administration - Closeout Key Responsibilities - Conduct acquisition planning and market research in coordination with project teams and Contracting Officer - Prepare and issue solicitations, amendments, and Requests for Proposals/Quotes - Support source selection activities, cost/price analysis, and negotiation documentation - Draft award packages and distribute final contract documentation - Maintain electronic contract files and resolve payment or wage determination issues - Process contract modifications, evaluate contractor proposals, and document negotiations - Prepare closeout documentation and ensure compliance with FAR, DIAR, and agency policies Qualifications - Completion of an accredited 4-year bachelor’s degree with a major in any field; or - Contracting/Acquisition/Procurement experience of at least 20 years; or - Completion of 24 semester hours in Business in any combination of the following disciplines: accounting, business, finance, law, contracts, purchasing, economics, industrial management, marketing, quantitative methods, or organization and management; and - Possession of Federal Acquisition Certification in Contracting (FAC-C) Professional or equivalent (e.g., DAWIA Level II/III) - A bachelor’s degree in any of the listed business disciplines satisfies both the degree and 24 semester hour requirement when paired with FAC-C Professional or equivalent certification. Requirements - Minimum 5 years of federal contracting experience - Experience with construction and architect-engineer services preferred - Ability to obtain HSPD-12 PIV and pass background/security clearance Systems and Tools - FPDS, PRISM, FBMS, SAM.gov, IPP - Microsoft 365 (Word, Excel, Outlook, Teams) - SharePoint and other agency-specific platforms Work Environment and Compliance - Remote work setup; contractor provides home office equipment - Core hours: 9:00 AM–3:00 PM Mountain Time, Monday–Friday - No work on federal holidays - Contractor personnel must clearly identify as non-government (e.g., email signature, badge, directory listings) - No access to government vehicles, internal HR services, or employee-only events Security and Training Requirements - Completion of IT Security Awareness training upon onboarding and annually - Signed Rules of Behavior and confidentiality agreements - Compliance with Homeland Security Presidential Directive 12 (HSPD-12)