• Serve as a subject matter expert driving deep technical and product expertise while advising customers and internal teams on best practices and strategic use • Lead the exploration and adoption of emerging AI technologies, proactively identifying new tools and creative applications to improve support efficiency, accelerate problem-solving, and scale the impact of the Customer Engineering organization. • Own the end-to-end management of complex customer incidents, leading cross-functional resolution efforts and providing clear, timely communication to customers and stakeholders throughout the issue lifecycle. • Lead deep technical investigations into complex post-implementation issues, partnering with Engineering to identify defects, unblock integrations, and deliver exceptional support that enables developers to successfully scale with Belvo. • Assess the impact, scope, and severity of technical issues, performing root cause analysis and driving remediation plans while ensuring appropriate prioritization and escalation paths. • Act as a strategic technical partner throughout the customer lifecycle, collaborating closely with Engineering and other cross-functional teams to improve reliability, scalability, and customer outcomes. • Drive self-service and operational excellence initiatives, authoring and maintaining customer-facing documentation, identifying knowledge gaps, and scaling support through reusable resources and process improvements.

• Bring a high-ownership, self-starting mindset with a willingness to fill gaps, solve problems, and support the team. Thrive in ambiguity, step up without waiting for direction, and contribute beyond your role to drive shared success. • Provide expert technical guidance to customers and sales peers regarding Armada’s products and services. Understand client challenges and propose appropriate solutions to meet their needs. • Lead technical demonstrations, proof-of-concepts, and workshops to showcase features, functionalities, and benefits of the company’s offerings. Tailor demonstrations and execute workshops to address specific client challenges. • Collaborate cross-functional to support sales, including customer engagements, technical scoping, and proposal development. Influence and align internal teams to drive solution strategy, resource prioritization, and successful business outcomes. • Cultivate strong relationships with key client stakeholders, including technical decision makers and influencers. Serve as a trusted advisor through thought leadership, understanding their challenges, and providing tailored solutions based on technical business needs. • Stay ahead of industry trends, competitive developments, and emerging technologies. Leverage market awareness to identify opportunities for product innovation and differentiation. • Enhance field team understanding of technical concepts, product features, and selling strategies. Provide ongoing support and enablement of resources to empower sales representatives in their client interactions.

Senior Healthcare Data Consultant, Payment Model Implementation - Remote Location: United States Job category: OptumInsight Consulting Primary location: Washington D.C., DC Overtime status: Exempt Travel: No Job Description: Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably.For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. Optum Serve Consulting/The Lewin Group (OSC/Lewin), a premier national health care and human services consulting and policy analysis firm, brings 50 years of experience finding answers and solving problems for leading organizations in the public, non-profit, and private sectors. In the wide-ranging field of health human services consulting, OSC/Lewin provides both depth and breadth of expertise. Currently, OSC/Lewin has more than 300 consultants drawn from industry, government and academia. They all share a solid commitment to OSC/Lewin's core values of objectivity, integrity, analytical innovation, vision, and dedication to client satisfaction. At OSC/Lewin, we help federal, state, and other decision-makers strengthen health and human services programs, make informed policy choices, and implement critical initiatives. The Senior Consultant will provide support on a number of payment model implementation contracts including leading operations support, analytics, and policy analysis. In collaboration with current staff across the organization, the Senior Consultant will work to provide unparalleled client service, produce the highest quality deliverables, and innovate across the market.From a relationship and business growth perspective, s/he will support the development of new client relationships, attaining new contracts, and broadening the firm's work. You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. Schedule: Monday - Friday, daylight shift in your time zone Primary Responsibilities: - Engage, develop, and cultivate existing client relationships through policy consultation and thought leadership - Lead payment model operations and technical assistance activities, including oversight of analytics to inform model operations, for value-based care initiatives - Support the development of payment calculations, conduct financial and trend analysis, calculate quality metrics, and perform fast-paced ad-hoc analysis to quickly address client needs - Mentor other staff to develop their technical and analytical problem-solving skills - Maintain a consistently high degree of accuracy and attention to detail in all tasks - Work effectively and cooperatively as a member of a project team - Efficiently query large databases of healthcare claims and eligibility data - Perform a broad range of quantitative analysis to inform the design, implementation, and evaluation of Medicare and Medicaid payment models You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - 6+ years of experience using SQL, R, Python, or SAS in a research, consulting, or business environment - 4+ years of experience working on federal health policy issues, including Medicare and Medicaid value-based payment, working in multiple areas serving as a subject matter expert - Experience translating complex findings to non-technical audiences in both written and verbal contexts - Experience successfully leading cross-functional project teams - Experience working on implementing or evaluating value-based payment programs - Experience working in Snowflake or Databricks environments Preferred Qualifications: - Experience supporting multi-year payment model implementation contracts - Experience with databases having complex structures and relationships, such as the Integrated Data Repository, Chronic Conditions Warehouse, or similar data environment *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 to $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Title: Education Specialist Location: United States Job Description: The Weitzman Education Specialist will work closely with the Weitzman Institute Education core and is responsible for the project management of Weitzman Institute education interventions related to the Weitzman Education department. Weitzman Education has three core areas of focus – health professions, continuing education, and system transformation. Education interventions including Weitzman ECHO, learning collaboratives, webinars, technical assistance, consultation, and other innovative interventions. The Weitzman Education Specialist is a key member of various education teams responsible for needs analysis, development, design, implementation and evaluation of educational interventions for health professions’ residents and students, primary care providers, care team staff, and clinical, operational, and executive leaders in primary care and other health care organizations. Specific responsibilities include project management for a variety of educational interventions in various stages of planning and implementation; work with faculty to develop and enhance didactics and other educational materials; engagement with participants involved in the various interventions to build and maintain learning communities; tracking and monitoring of operational data including continuing education, survey administration, data collection; data analysis and reports for continual improvement of education interventions; software use for tracking participation of learners, organizations, faculty, and education materials, such as case presentations, video recordings, and other educational materials; and participation in proposal development, grant writing, poster presentations, and publications. Delivery methods for educational interventions include video conferencing, video recordings, site visits, and in-person/virtual consultations. III. REQUIRED QUALIFICATIONS - Minimum of a Bachelor’s degree, preferably in a health-related field - 1-3 years of work experience, preferably in a health-related field and/or with project support experience - Proficiency in Microsoft Office and internet-related applications, survey software, and database software - Ability to support implementation of detailed project plans, coordination and communication among contributors and stakeholders, and delivery of projects within the approved time, budget, and objectives. - Strong organizational skills and attention to detail. - Strong communication, time-management and prioritization skills, ability to multi-task, and interpersonal skills. - Ability to work cooperatively with team members, providers, and agencies. - Ability to work independently and meet deadlines. - Ability to recommend actions to enhance the success of Weitzman Education program initiatives. - Experience in leveraging technology and business partners to deliver content. - Outstanding written and oral communication skills. - Demonstrated problem solving skills, including the ability to plan and implement in a fast-paced environment. - Ability to prioritize multiple tasks and organize work effectively. - Current Driver’s license and ability to travel in and out of state - IV. SIGNIFICANT JOB RESPONSIBILITIES - Responsible for session arrangements and maintenance for various education interventions. - Providing clerical, organizational, and technical support for participants and faculty. - Supporting the recruitment of participants (students, residents, providers, care team staff, leaders) and organizations and tracking admissions/enrollment/graduation. - Recording and maintaining education intervention data: attendance, didactics, case presentations, didactic schedule via web-based program, evaluation surveys. - Administering surveys and assisting with data collection and analysis to maintain quality of education programs. - Assisting with onboarding of new learners to educational programs including conducting technology tests and providing technical support as needed. - Developing engaging and attractive presentations for a number of venues including conferences. - Supporting coordination and project management on cross-Weitzman initiatives, as requested or needed. - Coordinating or managing the development of new education programs, such as assisting with onboarding new faculty members and participants, creating case forms, and marketing materials. - Organizing and communicating with faculty in all of their responsibilities including didactic curriculum planning, case review, faculty meetings, content development, participant demographics, continual improvement. - Facilitating regularly scheduled faculty meetings. - Supporting senior staff with grant development and reporting, which may include writing parts of the grant applications or reports, brainstorming elements of a work plan, coordinating with partner organizations for letters of support, and proofreading for grammar and format. - Working with the senior staff to manage grant deliverable timelines. - Creating operational reports for external funders and supporting with other deliverables. - Assist with creating content for marketing purposes in collaboration with CHC’s Communications team including eBlasts, newsletters, printed collateral, and maintaining/updating assigned Weitzman Education webpages. - May be assigned to attend conferences to exhibit, present, and/or teach about Weitzman Education programs. - Providing support to Weitzman Education leadership on accreditation efforts. - Professional responsiveness and adaptability to rapid change. - Building constructive and effective relationships both internally and externally. - Other duties as assigned. - V. COMMUNICATION SKILLS Excellent oral and written skills are required. This position is highly involved with staff, providers, clients, colleagues, outside vendors and community. VI. CONFIDENTIALITY OF INFORMATION Confidentiality of business information is a requirement. Confidentiality must be maintained according to CHC policies. This Position is available for remote work. Organization Information: The Moses/Weitzman Health System is a global leader addressing challenges faced by organizations caring for the poor and diverse populations, and is home to programs focusing on education, research, and process improvement support for safety net providers. The system delivers primary care to more than 150,000 patients in Connecticut, and extends access to specialty care for more than 2.5 million individuals across the U.S. It is a national accrediting body for organizations training advanced practice providers, and offers accredited education and training for Medical Assistants in multiple states.