BlackCloak

• Participate in client onboarding sessions. • Provide advice and guidance (and assist as needed) in the creation of client onboarding and follow-up materials/activities. • Conduct periodic outreach to existing clients to ensure clients are utilizing the BlackCloak platform to its fullest extent. • Partner with the Technical Success team in responding to customer inquiries and coordinating resources to meet those needs. • Run client enablement and support sessions. • Work with cross-functional teams to alert clients immediately upon discovery of new cyber or privacy threats and risks. Serve as a dedicated resource and point of contact to ensure the threats/risks are remediated or accepted by the client. • Serve as a dedicated case manager for confirmed identity theft incidents. Handle the end-to-end resolution process so the client does not have to navigate the bureaucracy alone. • Assist in the restoration of compromised accounts, including synthetic identity fraud, medical identity theft, and tax refund fraud. • Support Account teams by pulling data for client reports and participate in Quarterly Business Reviews and other ad hoc client meetings as requested. • Manage and record client interactions within the BlackCloak set of Client Success tools. • Contribute to client communications and education initiatives. • Maintain working knowledge of BlackCloak’s solutions, platform features, and best practices. • Support external and internal customer-facing initiatives and events. There is a potential for limited travel. • Participate in on-call shifts for client support, including nights and weekends, or as needed.

• Deploy and configure Endpoint Detection and Response (EDR) agents across client environments. Customize detection policies to minimize false positives and ensure seamless client business operations. • Analyze EDR telemetry to detect "living off the land" attacks and anomalies that traditional antivirus would miss. • Actively monitor client endpoints for malicious indicators. When threats are detected, immediately isolate compromised devices and communicate the scope of the incident to the customer and cross-functional teams supporting the customer. • Generate monthly executive summaries for clients detailing blocked attacks, health status, and ROI on their security investment. • Schedule and run next-gen vulnerability scans on client networks and execute penetration tests as applicable against client assets.. Review the results with the client's (or their IT point-of-contact), prioritize critical patches, and verify their remediation. • Monitor for threats and vulnerabilities specific to “Smart Home” and Internet of Things (IoT), alert impacted clients, and assist clients in the hardening of their home networks and IoT devices. • Proactively monitor the Dark Web and criminal forums for our clients' compromised credentials, leaked intellectual property, or domain spoofing. • Work with cross-functional teams to alert clients immediately upon discovery of leaked data and provide specific instructions on changing passwords or locking down accounts. • Manage the credit monitoring platform, and alert clients to changes in credit scores, new credit inquiries/accounts and other identity alerts that could indicate fraudulent activity. • In conjunction with Client Success Managers, serve as the dedicated case manager for confirmed identity theft incidents. Handle the end-to-end resolution process so the client does not have to navigate the bureaucracy alone. • Assist in the restoration of compromised accounts, including synthetic identity fraud, medical identity theft, and tax refund fraud. • Actively hunt for client PII on people-search sites and data broker databases. Manage the "opt-out" and removal process to minimize their public attack surface. • Identify repetitive manual tasks (e.g., alert triage, monthly reporting, initial containment) and build SOAR playbooks or scripts (Python/PowerShell) to automate them. • Evaluate and implement AI-driven tools to enhance threat detection accuracy. Utilize Machine Learning features within our stack to reduce "alert fatigue" and false positives. • Continuously assess our toolset's architecture. optimize API integrations between our Identity platforms, EDR, and ticketing systems to ensure we can handle increased client volume without linear headcount growth. • Conduct "Post-Mortem" reviews after incidents or complex identity cases to identify process gaps, updating standard operating procedures (SOPs) to be faster and smarter next time. • Recognize and codify attacker tools, tactics, and procedures in indicators of compromise (IOCs) that can be applied to current and future investigations • Develop custom scripts, tools, or methodologies to enhance our Incident Response processes • Develop comprehensive and accurate reports of forensic findings and Incident Response activities for both technical and executive audiences • Be part of an on-call rotation and escalation team • Participate in knowledge transfer sessions, product training and other strategic initiatives as needed • Maintain working knowledge of BlackCloak’s solutions, platform features and best practices • Mentor and support Client Success and Security Team Members • Work closely with the engineering and product teams to continuously improve BlackCloak products • Perform research and development on the latest cyber security attack and defense trends • Work with the sales team to do technical demonstrations and provide subject matter expertise • This position will require occasional time on nights and weekends to address client incidents, emergency onboardings and issues.

• Manage relationships with key clients across industries • Create value-add through regular touchpoints • Craft compelling reports on utilization and value-add stories • Partner with the Client Success Team to deliver exceptional corporate and individual client engagement • Research and build new relationships within existing accounts, including with executive stakeholders • Collaborate with members of the BlackCloak Executive team - making sure every client has connections with our senior leadership team • Create strategies and take necessary actions for maintaining industry-best renewal rates, on-time • Meet and exceed upsell targets • Prepare and deliver ongoing account renewal and revenue expansion forecasts • Work side-by-side with account executives, bringing in new corporate clients to ensure a seamless onboarding process and transition to account manager • Provide weekly utilization reports internally • Report to clients monthly and quarterly, or weekly, as required.

BlackCloak’s mission is to protect corporate executives and high-profile individuals in their personal lives, mitigating risks to their families, companies, reputation, and finances. We defend our clients’ digital lives from hackers, privacy leaks, and identity theft. If you are passionate about helping to protect others, then keep reading - this may be your next great opportunity. As a Client Account Manager, you’ll be responsible for maintaining and growing business relationships with corporate clients. Reporting directly to the VP of Revenue and working closely with Client Success, you will ensure clients are attaining maximum value from BlackCloak, renewing their relationship with BlackCloak every year, and scouting opportunities for growth within established accounts. You should be the type of person who enjoys creating new relationships and fostering them over time. You will have a strategic mind - mapping out the champions, decision influencers, decision makers, and procurement personnel and processes within each of your assigned accounts - focused on making sure they all see value in their partnership with BlackCloak. You will be a trusted advisor to your clients as well as to your internal teammates in client success, sales, and marketing. What You Will DoManage relationships with key clients across industries - Create value-add through regular touchpoints - Craft compelling reports on utilization and value-add stories - Partner with the Client Success Team to deliver exceptional corporate and individual client engagement - Research and build new relationships within existing accounts, including with executive stakeholders - Collaborate with members of the BlackCloak Executive team - making sure every client has connections with our senior leadership team Achieve ARR goals - Create strategies and take necessary actions for maintaining industry-best renewal rates, on-time - Meet and exceed upsell targets Provide reporting and insights both across the company and your accounts to ensure all see the value and success of the program - Prepare and deliver ongoing account renewal and revenue expansion forecasts - Work side-by-side with account executives, bringing in new corporate clients to ensure a seamless onboarding process and transition to account manager - Provide weekly utilization reports internally - Report to clients monthly and quarterly, or weekly, as required. What You Need to be Succesful - 5+ years experience in software and/or SaaS sales to large enterprises - BA/BS or equivalent combination of education and experience - Track record of success consistently exceeding sales goals - Ability to travel within the United States - Experience with information security and online privacy a plus $70 - $80 a year Salary range published is base salary and doesn't include additional variable commission. Final offer amounts are determined by multiple factors, including but not limited to geographic location as well as candidate experience and expertise, and may vary from the amounts listed above. About BlackCloak BlackCloak is an extremely fast-growing company in an entirely new product category. We have amazing product fit validated by industry awards and an impressive client base of Fortune 500 companies across all industries. BlackCloak offers a competitive salary, exceptional benefits, and a dynamic work environment. Below is a quick summary of BlackCloak’s generous benefits package for full-time employees includes: - 100% Remote Company, within the USA - Comprehensive Medical, Dental, and Vision plans with a 100% employer-paid monthly premium option for employees & 50% employer-paid monthly premiums for dependents. - Health Savings Account with company contribution for eligible medical plans. - Flexible Vacation Plan - 10 Paid Company Holidays - 100% employer-paid Life, AD&D and Short- and Long-Term Disability Insurance - 401k with Traditional and Roth options, including employer match. - Company Equity - Paid Parental and Pregnancy Recovery Leave - Company and team off-sites and virtual events throughout the year - Home office stipend We are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic. Learn More about Us Website: https://blackcloak.io LinkedIn: /blackcloak Twitter: @BlackCloakCyber White Paper: https://bc.blackcloak.io/quantifying-the-business-need-for-digital-executive-protection-report-download #liremote

• Exceed monthly, quarterly, and annual revenue goals to continue our explosive growth. • Build relationships with key decision-makers in information security departments across a variety of industries. • Excel at prospecting, product demonstrations, pipeline management and closing abilities. • Develop your territory, writing plans for pipeline creation, reporting progress, and forecasting to the Head of Enterprise Sales. • Other duties as assigned.

BlackCloak’s mission is to protect corporate executives and high-profile individuals in their personal lives, mitigating risks to their families, companies, reputation, and finances. We defend our clients’ digital lives from hackers, privacy leaks, and identity theft. If you are passionate about helping to protect others, then keep reading - this may be your next great opportunity. As a BlackCloak Account Executive, you’ll be responsible for your territory strategy, pipeline development, and working as a trusted advisor with prospects, resulting in bookings and revenue attainment in excess of your goals. You will both develop your own pipeline from your outbound efforts, by working marketing leads, and responding to inbound inquiries. Reporting to the Head of Enterprise Sales, you will contribute directly to top line revenue of the company taking into account client satisfaction, profitability, and other corporate revenue objectives. You should be the type of person who enjoys building something from scratch, especially developing a territory in a new product category. You will be a trusted advisor to your prospects and be a thought leader in the community. What You Will Do - Exceed monthly, quarterly, and annual revenue goals to continue our explosive growth. - Build relationships with key decision-makers in information security departments across a variety of industries. - Excel at prospecting, product demonstrations, pipeline management and closing abilities. - Develop your territory, writing plans for pipeline creation, reporting progress, and forecasting to the Head of Enterprise Sales. - Other duties as assigned. What You Need to be Successful - 4 Year Bachelor of Arts or Science degree preferred. - 5+ years successful experience in field sales of information security services or products - Startup experience required. - Proven ability to manage all aspects of the sales process including targeting, generating leads, identifying opportunities, qualifying, conducting demos, answering questions, writing proposals, and delivering presentations. - Expertise in managing sales opportunities from prospect to closure. - Ability to provide live and web-based product presentations and demonstrations. - Excellent negotiation, presentation and communication skills. - Demonstrated ability to forecast and manage information using Salesforce. $130,000 - $150,000 a year Salary range publish is base salary and doesn't include additional variable commission. Final offer amounts are determined by multiple factors, including but not limited to geographic location as well as candidate experience and expertise, and may vary from the amounts listed above. About BlackCloak BlackCloak is an extremely fast-growing company in an entirely new product category. We have amazing product fit validated by industry awards and an impressive client base of Fortune 500 companies across all industries. BlackCloak offers a competitive salary, exceptional benefits, and a dynamic work environment. Below is a quick summary of BlackCloak’s generous benefits package for full-time employees includes: - 100% Remote Company, within the USA - Comprehensive Medical, Dental, and Vision plans with a 100% employer-paid monthly premium option for employees & 50% employer-paid monthly premiums for dependents. - Health Savings Account with company contribution for eligible medical plans. - Flexible Vacation Plan - 10 Paid Company Holidays - 100% employer-paid Life, AD&D and Short- and Long-Term Disability Insurance - 401k with Traditional and Roth options, including employer match. - Company Equity - Paid Parental and Pregnancy Recovery Leave - Company and team off-sites and virtual events throughout the year - Home office stipend We are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic. Learn More about Us Website: https://blackcloak.io LinkedIn: /blackcloak Twitter: @BlackCloakCyber White Paper: https://bc.blackcloak.io/quantifying-the-business-need-for-digital-executive-protection-report-download #liremote

BlackCloak’s mission is to protect corporate executives and high-profile individuals in their personal lives, mitigating risks to their families, companies, reputation, and finances. We defend our clients’ digital lives from hackers, privacy leaks, and identity theft. If you are passionate about helping to protect others, then keep reading - this may be your next great opportunity. BlackCloak is seeking a dynamic individual with IT help desk and customer support experience to join our team as an entry-level Technical Success Specialist. This critical, client-facing role combines immediate technical support with the foundational process of client integration. You'll be responsible for establishing and maintaining client relationships by communicating directly through phone, video conferencing, and email to deliver a successful onboarding experience. You will also provide objective analysis to proactively identify and solve technical issues with the BlackCloak platform, as well as cybersecurity and privacy problems for our clients. This involves working closely with our Account Success, Security Operations and Product teams to ensure a flawless experience. If you have a strong interest in furthering your knowledge in cybersecurity and privacy, this position offers a great start with future job growth possibilities into more specialized cybersecurity or client success roles. The ideal candidate has a background in customer and technical support with a working knowledge of all types of consumer technology products (macOS, iOS, Android, Windows) and exhibits a passion for delivering outstanding and memorable experiences and delighting clients. If you have a strong interest in furthering your knowledge in cybersecurity and privacy, this is a great entry-level position to get you started. The growth opportunity for this role is the potential to transition into cybersecurity or client success roles. What You Will Do - Serve as the initial point of contact to quickly and appropriately answer, respond to, and resolve client questions, needs, and technical issues. - Manage tickets and ticket queues, ensuring all client issues are responded to and resolved within established SLA's. - On demand, provide clients with advice and guidance on privacy and identity theft matters, demonstrating a working knowledge of best practices. - Cross-Team Coordination: Coordinate internal resources (including the Account Success and Cybersecurity teams) to address and resolve complex client inquiries and needs. - Enroll clients’ mobile and computer devices onto the BlackCloak platform - Manage and record all client interactions within the designated Support platform (or BlackCloak's set of Client Success tools). - Maintain working knowledge of BlackCloak’s solutions, platform features, best practices, and contribute to client communications and education initiatives. - Actively participate in knowledge transfer sessions, product training, and other strategic initiatives to ensure individual, team, company, and client success. - Support external and internal customer-facing initiatives and events. - Participate in on-call shifts for client support, including nights and weekends, or as needed. What You Need to be Successful - Approximately 2 years of experience in a technical support, customer success, or IT help desk role (or a combination of these). - Experience in areas such as cybersecurity, privacy, identity theft, fraud, data breach management, or risk and compliance is highly desirable. - Experience working directly with executive-level clients is preferred. - Technical working knowledge of major operating systems, including Windows, macOS, iOS, and Android. - Industry-recognized information technology certifications such as CompTIA ITF+, CompTIA A+, or CompTIA Network+ are a plus. - Privacy certification (like CIPP) or related identity theft experience (like CIPA), is a plus. - Exceptional verbal and written communication skills are mandatory, with the ability to interface effectively with clients and resolve issues via phone and/or email. - Highly developed customer service soft skills, including empathy and relationship-building abilities. - Ability to operate independently in a remote environment with a high degree of autonomy, as well as the ability to work under pressure, organize, and prioritize multiple tasks and responsibilities simultaneously. - Attention to detail and accuracy is a must. - Willingness to travel for company or client events in limited circumstances. $55,000 - $70,000 a year Final offer amounts are determined by multiple factors, including but not limited to geographic location as well as candidate experience and expertise, and may vary from the amounts listed above. About BlackCloak BlackCloak is an extremely fast-growing company in an entirely new product category. We have amazing product fit validated by industry awards and an impressive client base of Fortune 500 companies across all industries. BlackCloak offers a competitive salary, exceptional benefits, and a dynamic work environment. Below is a quick summary of BlackCloak’s generous benefits package for full-time employees includes: - 100% Remote Company, within the USA - Comprehensive Medical, Dental, and Vision plans with a 100% employer-paid monthly premium option for employees & 50% employer-paid monthly premiums for dependents. - Health Savings Account with company contribution for eligible medical plans. - Flexible Vacation Plan - 10 Paid Company Holidays - 100% employer-paid Life, AD&D and Short- and Long-Term Disability Insurance - 401k with Traditional and Roth options, including employer match. - Company Equity - Paid Parental and Pregnancy Recovery Leave - Company and team off-sites and virtual events throughout the year - Home office stipend We are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic. Learn More about Us Website: https://blackcloak.io LinkedIn: /blackcloak Twitter: @BlackCloakCyber White Paper: https://bc.blackcloak.io/quantifying-the-business-need-for-digital-executive-protection-report-download #liremote

• Own the end-to-end talent lifecycle from acquisition onboarding, performance management, learning and development, engagement, retention and off-boarding aligned to our mission and talent strategy. • Design an environment where people feel energized, included, and empowered to do their best work. • Ensure that as the company grows, it never loses the "soul" of what makes BlackCloak special. • Be an experienced, hands-on HR leader who thrives in a scaling environment, assessing what the organization needs, designing practical solutions, and rolling up your sleeves to implement policies, processes, and tools in a fast-paced, fully virtual environment.

BlackCloak’s mission is to protect corporate executives and high-profile individuals in their personal lives, mitigating risks to their families, companies, reputation, and finances. We defend our clients’ digital lives from hackers, privacy leaks, and identity theft. If you are passionate about helping to protect others, then keep reading - this may be your next great opportunity. As the Human Resources Director, you own the end-to-end talent lifecycle from acquisition onboarding onboarding, performance management, learning and development, engagement, retention and off-boarding aligned to our mission and talent strategy. You are part of the architecture of our company culture. Your goal isn't just to manage employees; it’s to design an environment where people feel energized, included, and empowered to do their best work. You are the heartbeat of the organization, ensuring that as we grow, we never lose the "soul" of what makes BlackCloak special. This role is ideal for an experienced, hands-on HR leader who thrives in a scaling environment—someone who can assess what the organization needs, design practical solutions, and roll up your sleeves to implement policies, processes, and tools in a fast-paced, fully virtual environment. What You Will Do - Strategic Leader - plan, lead, develop, coordinate and implement policies, processes, training, initiatives and surveys to support the organization's strategic HR needs, ensuring best practices are followed and current trends are a focus, so that BlackCloak is the employer-of-choice for the best talent. - Trusted Advisor - join forces with senior leaders as a business partner to drive department performance through talent management, employee engagement, and change management. - Talent Acquisition, Engagement, & Development - lead the talent acquisition function, developing and executing best practices for hiring and talent management; identify staffing and recurring needs and how to address them within budget; drive employee engagement and enhance performance management frameworks and career development programs. - Benefits - lead wellness offerings to ensure they meet the evolving needs of a modern workforce, continuously looking for ways to enhance the benefits program; manage the day-to-day operations of our benefits plan, including maintaining relationships with vendors; lead open enrollment; ensure compliance with federal, state, and local regulations. - Compensation - collaborate to innovate a total rewards strategy to attract, motivate and retain employees, ensuring internal equity and external market competitiveness. What You Need to be Successful - Experience: 7+ years of HR experience building culture and leading teams at a high-growth technology start-up, with a strong focus on employee relations, with at least 2+ years in an HR Director Role. - A "Customer-First" Mindset (Applied to Employees): You approach HR not as a gatekeeper, but as a service provider. You view every employee as a "customer" and are obsessed with making their journey seamless and rewarding. - High Emotional Intelligence (EQ): You have a "sixth sense" for the mood of the room. You can navigate sensitive conversations, mediate conflict with grace, and remain a steady, empathetic presence during high-pressure seasons. - Exceptional Communication & Storytelling: You can write a Slack announcement that people actually want to read. You know how to take a dry policy and turn it into a compelling narrative that connects to our company mission. - Data-Informed Intuition: You don't just "feel" that morale is low; you use surveys, retention rates, and exit interview data to prove it—and then you use that same data to build a business case for the solution. - The Ability to Build "Social Capital": You are a natural connector. You know how to build trust across all levels of the organization, from C-suite executives to entry-level interns, ensuring everyone feels they have an advocate in you. - Adaptability in a Fast-Paced Environment: You don't just "handle" change; you lead people through it. You are comfortable with ambiguity and can pivot your strategy when the company’s needs evolve. - Project Management Prowess: Whether it's a company-wide retreat or a new performance review cycle, you can manage multiple moving parts, deadlines, and stakeholders without breaking a sweat. - Discretion and Integrity: You will be the vault for sensitive information. You must have an unshakable moral compass and the ability to maintain total confidentiality. $140,000 - $155,000 a year Final offer amounts are determined by multiple factors, including but not limited to geographic location as well as candidate experience and expertise, and may vary from the amounts listed above. About BlackCloak BlackCloak is an extremely fast-growing company in an entirely new product category. We have amazing product fit validated by industry awards and an impressive client base of Fortune 500 companies across all industries. BlackCloak offers a competitive salary, exceptional benefits, and a dynamic work environment. Below is a quick summary of BlackCloak’s generous benefits package for full-time employees includes: - 100% Remote Company, within the USA - Comprehensive Medical, Dental, and Vision plans with a 100% employer-paid monthly premium option for employees & 50% employer-paid monthly premiums for dependents. - Health Savings Account with company contribution for eligible medical plans. - Flexible Vacation Plan - 10 Paid Company Holidays - 100% employer-paid Life, AD&D and Short- and Long-Term Disability Insurance - 401k with Traditional and Roth options, including employer match. - Company Equity - Paid Parental and Pregnancy Recovery Leave - Company and team off-sites and virtual events throughout the year - Home office stipend We are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic. Learn More about Us Website: https://blackcloak.io LinkedIn: /blackcloak Twitter: @BlackCloakCyber White Paper: https://bc.blackcloak.io/quantifying-the-business-need-for-digital-executive-protection-report-download #liremote

• Participate in client onboarding sessions. • Manage a dedicated portfolio of BlackCloak’s most complex and high-profile clients, serving as their primary strategic advisor on personal digital privacy and security. • Provide advice and guidance (and assist as needed) in the creation of client onboarding and follow-up materials/activities. • Conduct periodic outreach to existing clients to ensure clients are utilizing the BlackCloak platform to its fullest extent. • Partner with other CSM and the Technical Success team in responding to customer inquiries and coordinating resources to meet those needs. • Run client enablement and support sessions. • Work with cross-functional teams to alert clients immediately upon discovery of new cyber or privacy threats and risks. Serve as a dedicated resource and point of contact to ensure the threats/risks are remediated or accepted by the client. • Act as the lead investigator and restoration specialist for severe identity theft cases and complex compromised accounts, handling sensitive situations with extreme discretion. • Analyze client threat landscapes to create bespoke security plans, going beyond standard onboarding to implement advanced privacy hardening techniques. • Support Account teams by pulling data for client reports and participate in Quarterly Business Reviews and other ad hoc client meetings as requested. • Manage and record client interactions within the BlackCloak set of Client Success tools. • Act as a peer mentor to Level I CSMs, shadowing their calls and providing constructive feedback on soft skills and technical accuracy. • Contribute to client communications and education initiatives. • Maintain working knowledge of BlackCloak’s solutions, platform features, and best practices. • Support external and internal customer-facing initiatives and events. There is a potential for limited travel • Participate in on-call shifts for client support, including nights and weekends, or as needed.