• Work closely with JetBrains Account Executives. • Help customers adopt JetBrains products and services to achieve desired business outcomes, including whiteboarding and assisting with architecture. • Manage the technical relationships for a portfolio of accounts and implement account strategies. • Be the customers’ advocate within JetBrains, representing them to Support and Product Engineering teams. • Recommend product enhancements based on customer feedback. • Help product teams present and evaluate new product ideas to the customers in your portfolio. • Act as a trusted technical advisor to customers, staying updated on technology trends. • Work with Sales to facilitate account expansions by developing account plans.

• Support new customers from proof-of-concept through production • Collaborate with customers via dedicated Slack channels • Triage customer requests • Identify product gaps and document issues for engineering teams

Armis, the cyber exposure management & security company, protects the entire attack surface and manages an organization’s cyber risk exposure in real time. In a rapidly evolving, perimeter-less world, Armis ensures that organizations continuously see, protect and manage all critical assets - from the ground to the cloud. Armis secures Fortune 100, 200 and 500 companies as well as national governments, state and local entities to help keep critical infrastructure, economies and society stay safe and secure 24/7. Armis is a privately held company headquartered in California. We are looking for a Technical Customer Success Manager (T.CSM) to join our growing Customer Success Team, who are a key in helping our valued customers achieve their strategic objectives and obtain maximum value from their investment in their Armis Platform. This will include helping in aligning new use cases to the CISO goals, and identify growth opportunities by informing the customer of our latest innovations, capabilities, and products and match these to the clients’ business goals. In addition, the T.CSM will guide the customer in the successful adoption and operationalization of the Armis platform towards maximum value realization within all levels of the organization so hands-on technical delivery of the platform and configuration is required. The T.CSM serves as the business liaison between the customer and all cross functional teams within Armis, including our Executive team, Product Management, Engineering, Sales, Training and Enablement and others. We are highly collaborative and believe that success in one area can be replicated across many. Our team thrives on going above and beyond to deliver exceptional results, and we’re looking for individuals who are passionate about making customers successful. What you'll do: - Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform. - Understand customer use cases and provide recommendations to improve security posture and platform utilization. - Build and maintain trusted relationships with technical stakeholders and decision-makers. - Act as the customer advocate within Armis, coordinating across teams to meet customer objectives. - Ensure deployment and configuration align with key business use cases and are delivered on schedule. - Stay current on third-party integrations and how they interact with Armis within customer environments. - Serve as a subject matter expert in your area of technical proficiency. - Partner with Product, Engineering, Support, and Sales teams to drive account success. What we expect: - Bachelor’s degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH). - 5+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role. - 5+ years experience in service delivery or technical account management in post- and/or pre-sales environments. - Strong communication and presentation skills across technical and executive audiences. - 3+ years experience in IT, security, healthcare tech, or similar environments. - Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures. Bonus Points: - Experience in network engineering, architecture, support, or design. - Knowledge of healthcare/ICT devices, manufacturers, or applications. - Experience securing IT, IoT, or healthcare systems. - Ability to travel up to 20–25% per quarter. Salary range guidance for this position is: $120,000 - $130,000 The salary range listed does not include other forms of compensation or benefits (e.g. i.e. bonuses, commissions, stocks, health insurance benefits, etc.) offered to candidates. Visit our careers site for more information on benefits at Armis. The choices you make in your career journey matter. You want to do interesting work in an important field while also having time to live your life, which is why we place so much value in your life-work balance. Armis sets you up for success with comprehensive health benefits, discretionary time off, paid holidays including monthly me days, and a highly inclusive and diverse workplace. Put your unique experiences and perspective to work in an environment where they will enable you to thrive, grow, and live your life with integrity. Armis is proud to be an equal opportunity employer. We never discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected (or not) status. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization. Please click here to review our privacy practices.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Technical Customer Success Manager (Technical CSM) plays a mission-critical role in ensuring FirstClose customers achieve measurable value through our mortgage technology platform while providing advanced technical support across complex workflows. - Guide assigned accounts through onboarding, adoption, workflow optimization, and continuous improvement - Troubleshoot product configuration issues, manage incidents, and support order processing accuracy - Serve as the primary technical liaison between customers and internal teams to triage issues, resolve order discrepancies, manage configuration requests, and escalate complex incidents to T3 Engineering with clear documentation - Drive product adoption and value realization by aligning platform capabilities with mortgage workflows and guiding customers through configuration best practices - Build trusted, advisor-level relationships by understanding each customer’s lending process, ecosystem integrations, and operational KPIs - Monitor key account health metrics to proactively identify risks and improvement opportunities - Partner cross-functionally with Sales, Product, and Engineering to support renewal planning and communicate customer needs - Collaborate with Account Managers on customer engagements including check-ins, QBRs/EBRs, and data-driven recommendations - Support continuous improvement by identifying optimizations and recommending new features or configurations - Complete other duties as assigned Qualifications - 5+ years’ experience in Customer Success, Account Management, or Support within SaaS, fintech, lending, or mortgage technology - Strong analytical abilities with experience interpreting usage trends, workflow data, and operational KPIs - Hands-on experience troubleshooting software issues and managing configuration or change-management updates - Working knowledge of mortgage operations (e.g., Processing, Underwriting, Closing, Title, Valuation, Flood) - Exceptional communication and stakeholder management skills - Proficiency with key tools including Microsoft Office, Salesforce, and POS/LOS platforms - Familiarity with API integrations, Auth0, and general change-management processes Requirements - Basic background checks and references - Ability to work shifts ranging from 7 AM- 7 PM CST - Direct experience in the mortgage industry (lender, vendor, LOS/POS provider, or mortgage SaaS) - Understanding of regulatory and investor requirements affecting workflow design (TRID, UCD, AUS findings, vendor management standards) Benefits - Competitive Base Salary - Employee Benefits Program Job Location Remote