Bitcoin Depot

Bitcoin Depot is seeking an Accounts Payable Staff who will be responsible for processing payments which includes receiving, processing, verifying, and reconciling invoices for multiple companies. The ideal match will have experience successfully and accurately recording transactions in an accounting system and reconciles processed work by verifying entries and comparing system reports to balances. This position requires the ability to work independently and effectively under deadlines, attention to detail, consistently display accurate and high-quality work, as well as excellent oral and written communication skills with an ability to effectively liaise across levels and departments in the organization and with key partners. Bitcoin Depot is the largest Bitcoin ATM Network in the world offering users the ability to buy and sell Bitcoin at thousands of BTM and BDCheckout locations. We are proud to be an Atlanta Journal-Constitution Top Work Place for 2021 and 2022, the inc 5000, and placing on the ACG Georgia Fast 40 list for two consecutive years. We currently trade on the NASDAQ under the ticker symbol BTM. Essential Duties and Responsibilities: - Communicating payment discrepancies - Check preparations from other departments - Accurate date entry at high volume - Processing payments timely - Experience organizing volume - Aide in any accounting deadline requests as needed - Invoice coding assistance - Electronically file all payables (invoice and credit card) backup timely with accurate naming conventions and detail Requirements: - 1 + years of experience working in a account payable or similar role, processing invoices, working with cash, and managing volume towards internal periodic deadlines - Must be proficient in data entry functions - Must be organized, be accurate, and possess a strong attention to detail - Must have good communication and problem-solving skills Benefits: - 401K Matching - Health benefits offered with a company contribution towards premiums - Paid wellness membership - Equity - Paid time off & holidays - Annual in-person team building events - Virtual team building events - Remote first environment Bitcoin Depot provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

• Assist with annual audits and provide requested information to our auditors • Assist in month-end close may include account analysis, preparing ad-hoc reports, reconciling data, auditing tenant payments, and performing analytical activities to ensure accurate financial reporting • Leads the monthly rent payment processes for all store owners. • Provides customer service regarding collection issues, process, and review account adjustments, resolve customer discrepancies and short payments • Weekly and monthly reporting regarding the status of accounts • Assist with related special projects and other duties as needed • Identify internal control improvement opportunity and assist management with process changes

• Design and oversee the end-to-end risk lifecycle for ReadyBucks. • Implement and manage advanced KYC/KYB workflows and real-time fraud detection tools. • Establish key performance indicators (KPIs) to track delinquency, default rates, and recovery performance. • Regularly audit existing risk models and automated decisioning logic to optimize for both conversion and loss-reduction.

• Design, develop, and implement new software services and features • Maintain and improve (refactor/document) the existing product • Clearly communicate timelines, estimates, and options to non-technical management • Collaborate with other technology teams and work with your fellow developers to reliably execute and consistently deliver on goals • Work directly with product managers to transform user needs into technical requirements • Implement product requirements with minimal guidance from other engineers and leadership • Take ownership of entire systems and large software projects • Assist with mentoring junior team members • Proactively identify, communicate, and resolve software defects and security vulnerabilities • Create concise design documents and diagrams to efficiently communicate solutions

• Manage the Support Call Center and the agents supporting incoming calls from customers and 3rd party field service agents. • Manage team of agents in achieving metrics on outbound calls to recover customers that have experienced issues in completing transactions. • Manage team of agents in achieving quotas in successfully enrolling individual merchant locations to host our Bitcoin ATMs. • Ensure team members are achieving expected performance metrics such as monthly goals for call answer rates, ASA, AHT, availability, and service call resolution. • Drive the quality assurance (QA) function to ensure high levels of customer satisfaction and high data integrity, accuracy and completeness of all data captured during interactions. • Seamlessly integrate a mix of offshore and domestic contractors and employees into a coherent and high performing team. Continuously improve performance by hiring and training high quality agents. • Develop playbooks, processes, training and scripts on Bitcoin ATMs, Cryptocurrency transaction flows, compliance & identity verification, and other related issues to provide outstanding customer service to internal and external customers. • Manage data captured from the agents, prepare reports and analyze data to improve processes, ensure resources are properly allocated, maximize customer satisfaction, and optimize efficiency. • Partner with internal departments such as Product, Marketing, Operations, Compliance and Legal, etc., to re-engineer processes, transaction flows and customer communications to optimize customer experience. • Continuously benchmark Customer Care operations of industry competitors and stay one step ahead in the service provided by our Center. • Develop and report regularly on budget, forecasts, KPIs, and department goals as well as remediation efforts on variances. • Manage Customer Care resources in support of internal projects.

Role Description Bitcoin Depot is seeking a dynamic, experienced and results driven professional to run its Customer Support operations. This Customer Support Director leads the Customer Support center agents to high performance and improved service quality across our crypto-related products and on behalf of our individual customers. This professional will assist in establishing support center objectives, provide agents with opportunities to expand their knowledge of products, services, and trouble-shooting approaches, analyze data and focus on improved performance and processes to optimize the support to customers. Responsibilities - Manage the Support Call Center and the agents supporting incoming calls from customers and 3rd party field service agents. - Manage team of agents in achieving metrics on outbound calls to recover customers that have experienced issues in completing transactions. - Manage team of agents in achieving quotas in successfully enrolling individual merchant locations to host our Bitcoin ATMs. - Ensure team members are achieving expected performance metrics such as monthly goals for call answer rates, ASA, AHT, availability, and service call resolution. - Drive the quality assurance (QA) function to ensure high levels of customer satisfaction and high data integrity, accuracy and completeness of all data captured during interactions. - Seamlessly integrate a mix of offshore and domestic contractors and employees into a coherent and high performing team. Continuously improve performance by hiring and training high quality agents. - Develop playbooks, processes, training and scripts on Bitcoin ATMs, Cryptocurrency transaction flows, compliance & identity verification, and other related issues to provide outstanding customer service to internal and external customers. - Manage data captured from the agents, prepare reports and analyze data to improve processes, ensure resources are properly allocated, maximize customer satisfaction, and optimize efficiency. - Partner with internal departments such as Product, Marketing, Operations, Compliance and Legal, etc., to re-engineer processes, transaction flows and customer communications to optimize customer experience. - Continuously benchmark Customer Care operations of industry competitors and stay one step ahead in the service provided by our Center. - Develop and report regularly on budget, forecasts, KPIs, and department goals as well as remediation efforts on variances. - Manage Customer Care resources in support of internal projects. Qualifications - 8 years’ experience as a call center manager - 11 years’ experience in a call center environment or operations environment - Experience managing outbound call center functions. - Experience with call ticket management/tracking systems, call center agent tracking/mgt systems - Expert in MS Excel - Salesforce experience preferred - Experience with digital wallets, compliance support and the Bitcoin ecosystem - Strong coaching and leadership skills - Ability to motivate team members and to promote customer service and satisfaction within a Customer Care environment - Ability to handle customer escalations and successfully de-escalate - Exceptional organizational skills and driven by success - Ability to work various shifts as needed to provide oversight and management checks Benefits - 401K Matching - Health benefits offered with a company contribution towards premiums - Paid wellness membership - Equity - Paid time off & holidays

• Leading the development, implementation, and maintenance of an anti money laundering program within Lux Vending, LLC’s institution. • Ensuring compliance with current AML regulations, and other relevant legislation (e.g the USA Patriot Act). • Developing and maintaining a risk assessment framework for products and services, clients and customers, and other issues relating to money laundering. • Keeping and maintaining records of high risk customers, and reporting suspicious activities to the authorities. • Arranging and implementing inspections and audits from third-party organizations, and making compliance recommendations based on their findings. • Briefing and reporting to senior management on matters relating to internal AML compliance policies and procedures. • Overseeing and implementing an ongoing AML training program for other employees namely initial training and ongoing training. • Complete annual independent review. • Enhance compliance program with usage of appropriate AML software available as it relates to the needs of Lux Vending, LLC. • State Licensing – Ensure that Lux Vending is licensed in the various states it operates in the event that is requires a license • Case Management – Manage all investigations ensuring they are readily complete in a timely fashion and that the end result is the best result. • Law Enforcement- Cooperating with law enforcement with reasonable requests for general information and information on customers. In addition, the • AML Compliance officer will form relationships with law enforcement to collaborate on how to improve communication and our AML program. Lux • Vending`s participation in blockchain alliance will serve as a key resource for this. • Banks- The AML Compliance Officer will respond to all bank related compliance requests as necessary. In addition, the AML Compliance Officer will assist Lux Vending in expanding its banking relationships as needed. • Cryptocurrency Exchanges- The AML Compliance office will take the lead in applying to additional cryptocurrency exchanges as necessary. • Other Policies: The AML Compliance Officer will be responsible for maintaining and updating Lux Vending`s Disaster Recovery Policy, Cybersecurity • Policy, and Customer Disclosures and Agreements as necessary.

• Provide management, leadership, strategic direction and oversight for the Legal and Compliance functions and staff. • Proactively identify and provide risk-weighted advice to the business • Keep informed of relevant new legal developments and the evolving regulatory landscape around financial regulations and digital assets applicable to the company’s business - including federal and state laws, regulatory guidelines, SEC reporting, lending, and cryptocurrency - and advise internal clients accordingly. • Partner with others to ensure public company SEC reporting requirements are met. With outside counsel and financial team, prepare and review reports filed with the SEC including disclosures on Forms 10-K, 10-Q, and 8-K, Section 16 reporting and annual proxy statement. • Drafting new and review existing contracts and agreements relating to the companies’ operational activities both internally and externally. • Partner with external subject matters and engage outside counsel as needed, acting as the interface between business teams and external assistance and managing legal assignments and expenses. • Oversee the company’s compliance staff, program, policies, education, procedures and controls to ensure compliance and mitigate risk. • Coordinate with the COO and the Executive team to support corporate governance activities and liaison with the Board of Directors.

• Ensure the security and safety of all business information, both at rest and in transit. • Work with Policy and Compliance to build and maintain IT networks and systems that adhere to government/contractual requirements. • Partner with engineering and DevOps on secure architecture. • Partner with Compliance and Legal on regulatory requirements. • Manage Vulnerability review and work with IT operations to regularly perform internal and external scans and audits and fix any identified issues to ensure IT security. • Manage Infrastructure Security. • Enhance and maintain the current network per IT policy. • Analyze security breaches to determine root cause, then mitigate any discovered issues. • Participate in architecture reviews and provide security approvals. • Manage security incident policy and response plan execution. • Provide quarterly and security assessment reviews. • Conduct all 3rd party vendor security assessment. • Manage and maintain perimeter defense systems (firewalls, VPN tunnels, etc.). • Maintain and administer security awareness training curriculum for employees. • Lead certification efforts for SOC 2, SOX ITGC Audits. • Work cross-functionally within the company to fulfill security requirements.

• Lead and manage the DevOps team and management of Bitcoin Depot cloud infrastructure. • Migration of applications/services from cloud providers to AWS. • Work alongside the software engineering team to develop CI/CD pipelines. • Development of Terraform scripts for deployment of application/services in AWS infrastructure. • Monitoring and assisting in resolving system issues as they arise. • Ensure high availability, performance and cost efficiency of cloud infrastructure. • Collaborate with Software Engineering, IT Operations, and Security teams.