Role Description Join our financial services team and help families secure their financial futures—all from the comfort and flexibility of your own home. - Make a Difference: Protect families and children by providing financial services that bring peace of mind during life’s uncertainties. - Work From Home: Enjoy the freedom to work remotely, create a comfortable workspace, and balance your personal and professional life. - Career Growth: Build a rewarding career with advancement opportunities that recognize your potential and achievements. - Help Others Succeed: Use your expertise to guide families through financial decisions and empower them to secure their future. - Integrity First: Uphold the highest standards of trust and professionalism in every interaction, ensuring clients feel safe and supported. Qualifications - A genuine desire to help others and make a positive impact on their lives. - Strong communication and interpersonal skills. - Ability to work independently and collaboratively within a team. - Commitment to integrity and ethical conduct in all professional dealings. Company Description If you’re seeking a meaningful career where you can work from home, help families, and grow with a company that values integrity, we want to hear from you! Take the first step toward a rewarding journey that makes a real impact. Apply now and join our team dedicated to protecting families and children through financial services that truly matter.

• Driving Satisfaction: Connect with members, answer all questions and ensure they leave all interactions satisfied with the quality of support and confident in the One Imaging process. • Solving Problems: Use available resources, notes, and critical thinking to accurately and politely solve the member problems, aiming for on-call resolution whenever possible. • Overcoming Objections: Use proven techniques to address concerns, clarify next steps, and ensure members move forward confidently. • Delivering Outstanding Experiences: Engage members with empathy, professionalism, and clarity to build trust and reduce friction. • Multi-Channel Communication: Use phone, SMS, email, and chat to manage members requests and needs quickly, and follow up to confirm resolution. • Collaborating Cross-Functionally: Partner with internal teams to ensure information is accurate and members experience seamless handoffs. • Meeting Goals: Consistently hit weekly and monthly targets for Member Support team – call volume, time to answer, average handle time, member satisfaction, and retrieval completions.

• Review HIH files to confirm completion and accuracy. • Identify errors that could trigger inaccurate chart requests and flag issues for correction to reduce operational waste. • Track recurring error types and share findings with department leadership for process improvement. • Maintain clear documentation of review outcomes, error trends, and required adjustments. • Partner with internal teams to clarify file requirements and update review criteria as business needs change. • Assist in root cause analysis when large scale or repeated file issues surface. • Monitor vendor performance related to file quality and escalate concerns when thresholds are not met. • Support training efforts by providing real examples of common errors and recommended fixes. • Contribute to reporting on accuracy rates, trends, and the impact of QA review on downstream retrieval performance. • Support the review of internal client-related support requests and provide timely responses via Datavant’s support ticketing system within defined SLA expectations. • Ensure that submitted tickets for inventory disposition changes are accurate and correctly reflect the work done. • Review documentation quality of notes included with disposition tickets to ensure they are accurate and represent the work done.

Overview Patient Service Representative Remote MUST HAVE PATIENT CUSTOMER REPRESENTATIVE EXPERIENCE $16 an hour Join Us in Transforming the Dental Experience Imagine being able to work with a group that strives to make a difference in the everyday lives of individuals. At NADG, we use our individuality and expertise to work with our partnered dental offices and ensure that every practice is able to focus on what they do best—providing best in class patient care. Our guiding principle is empathy, and it allows us to focus on the big picture of what our work is all about: putting every patient first, every visit. Do you have the drive and passion for helping others improve the dental field in the way that we do? Come join our team— assist us in pioneering a new culture of dentistry. Responsibilities The Role You’ll Fill at NADG Our Patient Service Center is expanding! As a member of our team, you will… - Receives a high volume of calls to answer daily - Present offers to patients - Overcoming patient objections to schedule an appointment - Scheduling a high volume of appointments - Use product knowledge to showcase the solutions our practices can offer patients - Use company databases and software to track progress - Displays problem solving skills and takes ownership for patient concerns/issues and solutions - Work with practice teams on solutions for patients in a timely manner - Ability to manage sensitive and critical information with respect to company policies, as well as laws and regulations - Collects missing information or updates outdated information - Consistently meet and exceed department key performance indicators - Expected to work all scheduled workdays, during scheduled hours and report to work on time - Enjoy company contests and incentives - Other special projects or responsibilities as assigned Qualifications The Skills We’re Looking for As an ever-growing dental service organization, we are looking for team members with previous experience and impressive qualifications. These include… - 2+ years’ experience providing superior customer service. - Experience with M/S office products including Word, Excel, Outlook preferred. - Strong computer skills: 45+ WPM, ability to multitask using different software and programs while maintaining a conversation - Must have reliable high-speed internet - Must have a private workspace from home Benefits: - Health, Dental and Vision Insurance (Full-time employees) - Healthcare Spending Account - Paid Time Off - 401k - Voluntary Life & Disability Insurance - Referral Program - Employee Discount Program Ready to Join Our Team? - Our team isn’t just looking for good members, we’re looking for the best of the best and are ready to welcome the perfect candidate to this position. NADG is constantly growing, and we want you to join us on our mission. Stop searching for jobs – apply today and start your career. - If you are professional and organized yet outgoing, flexible, and energetic, you’ll fit right in. - Our team is full of individuals with different skills and personalities, but each is willing to go the extra mile for our patients while communicating well with our team. If this sounds relatable, then there’s a spot for you at our practice. We’re excited to hear from you! Equal Opportunity Employer We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by law. #NADG3