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Role Description We are seeking an ambitious and accomplished Principal Product Manager to join our Product team. Backblaze’s B2 cloud object storage offers multi-exabyte, S3-compatible, globally available object storage that unlocks app builder innovation across AI neoclouds and traditional hyperscalers at a fraction of the cost of traditional cloud infrastructure hyperscalers. The Principal Product Manager for B2 will work closely with key stakeholders to understand the evolution of cloud storage and the customer problems in the space, and determine product strategies and roadmap to address those problems. This person will work independently to lead efforts for new feature discovery and delivery, as well as improvements to execute on those strategies. Understanding customer problems through interviews and market research, and translating them into requirements, is critical. What You'll Do - Drive B2 product strategy and roadmap development through delivery execution. - Lead the end-to-end product development lifecycle from discovery through delivery in feature development. - Gather and synthesize inputs for discovery and prioritization from internal functions, customers, and partners across the full spectrum of R&D development, including feature capabilities, user experience challenges, cost optimization, and technical debt. - Translate complex customer challenges into clear, concise, and actionable product requirements in collaboration with Design, Engineering, and GTM teams. - Collaborate with Product Marketing to launch and drive adoption of new products and features. - Act as a subject matter expert and evangelist for Backblaze's solutions, presenting to customers, prospects, partners, and internal teams. - Establish and track key product metrics (KPIs), using data to guide iteration and growth decisions. - Maintain a deep understanding of the latest advancements in the object storage market, including customer use cases and competitive offerings, to identify new opportunities and ensure Backblaze’s market leadership position. Qualifications - 8+ years of Product Management experience in tech businesses, preferably on IaaS and/or SaaS offerings. - A proven track record of successfully launching and scaling technical products or platforms in high-growth businesses involving in-depth cross-functional collaboration and leadership across R&D and go-to-market functions. - Strong grasp of cloud architecture, APIs, and security and compliance. - Proven success in owning product roadmaps, defining MVPs, and driving the complete product life cycle. - Strategic thinker who can translate market trends, customer needs, and technical innovations into a clear product vision and actionable roadmap. - Deep empathy for customers and users in gathering and synthesizing input, and a passion for solving their most pressing security challenges. - Outstanding communication and leadership skills with a collaborative and team-oriented approach to identifying problems, determining potential solutions, and building consensus around your vision with internal and external stakeholders. - Excellent written and verbal communication skills. - Experience applying data and metrics to inform product decisions and measure success. Bonus Points For - Expertise in cloud storage and computing from hyperscale and neocloud providers, such as AWS, Azure, GCP, GPU clouds, and CDNs. - Bachelor's degree in Computer Science, Engineering, or a related field. - MBA degree. - Application development programming experience. - Expertise in applying GenAI in solution prototyping and agentic workflow development. Benefits - RSU grants for full-time employees. - Annual company bonus plan. - Healthcare for family, including dental and vision. - 401K. - ESPP program. - Flexible vacation policy. - Maternity and paternity leave. - MacBook Pro for work, plus a generous stipend to personalize your workstation. - Childcare bonus (human children only). - Fertility treatment and support. - Learning and development program. - Commuter benefits. - A culture that supports a healthy work-life balance.

Role Description The Startup Ecosystem Associate is the operational engine behind the Backblaze Flamethrower Startup Program. This is a high-ownership role for someone early in their career who wants to learn the full arc of ecosystem building — from running the day-to-day mechanics of a startup program to eventually sitting across the table from a Series A founder or a VC partner. You will work closely with and directly support the Director of Startup & Developer Relations, who is the external face of the program. That means a lot of your early work happens behind the scenes: - Keeping the program running cleanly - Processing applications thoughtfully - Managing credit workflows - Ensuring every founder has a good experience This is not a role for someone looking to attend conferences and collect business cards. It’s a role for someone who is comfortable getting into the trenches, takes pride in operational excellence, and understands that the credibility to work with VCs and founders gets earned through execution — not assumed. If you’re the kind of person who wants to be running a program like this yourself in a few years, this is a strong path to get there. Qualifications - 2–4 years of experience in startup ecosystems, accelerator operations, VC-adjacent roles, community management, or startup program management - Demonstrated comfort with operational and administrative work - Strong written communication skills - Organized and self-directed - Genuine curiosity about startups, infrastructure, and the developer ecosystem Requirements - Own the Flamethrower application pipeline: review, triage, and process inbound applications against ICP and eligibility criteria - Manage credit allocation, track usage, and maintain accurate program records in HubSpot, SalesForce and supporting tools - Coordinate founder onboarding — ensuring accepted startups get oriented, activated, and connected to the right resources quickly - Handle program correspondence and serve as a responsive point of contact for founders navigating the application and onboarding process - Maintain the health of program data: conversion tracking, activation rates, usage signals, and cohort reporting - Build and refine the operational playbooks that will scale this program as volume grows - Support the Director in managing and expanding relationships with VCs, accelerators, and startup community organizations - Represent Backblaze and the Flamethrower program at select events, meetups, and ecosystem touchpoints - Identify high-quality applicant sources and help develop referral relationships with seed funds, accelerators, and community programs - Collect structured feedback from founders and synthesize it into actionable input for the team - Help spot breakout startups in the cohort early: usage signals, growth traction, referral potential - Coordinate handoffs with Sales for high-potential startups approaching graduation from the credits tier - Work with Marketing on ecosystem-facing content, founder spotlights, and program announcements - Surface product friction and developer experience gaps to DevRel and Product through founder feedback loops Benefits - Healthcare for family, including dental and vision - Competitive compensation and 401K - RSU grants for full-time employees - ESPP program - Flexible vacation policy - Maternity & paternity leave - MacBook Pro to use for work, plus a generous stipend to personalize your workstation - Childcare bonus (human children only) - Fertility treatment and support - Learning & development program - Commuter benefits - Culture that supports a healthy work-life balance

About Backblaze Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands. Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $100m in revenue and is the leading specialized storage cloud - managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals. But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We’re seeking a Communications & Content Manager to join our team! About The Role The Communications & Content Manager owns the operational execution and amplification of Backblaze’s content and PR programs. Working closely with the Director, Content & Creative, this role ensures PR, social, and content operations, including scheduling, reporting, and distribution, are supported with consistency and velocity. Working closely with the Technical Storytelling Manager and Senior Technical Editorial Manager, this role ensures content programs are managed, packaged, distributed, and supported across channels. What You'll Do: Social execution: - Manage social content calendar in coordination with third-party marketing agency and internal stakeholders. - Develop channel-appropriate, native social content to support campaigns. - Partner with Creative on visual identity and systems for optimizing social creative production. - Report on engagement and signal insights and recommend iterative improvements. PR and comms execution: - Drive PR agency execution on pitched content initiatives and announcements. - Coordinate executive participation in contributed content, interviews, and commentary. - Ensure flagship programs (e.g., Stats) are fully packaged for earned media. - Coordinate awards submissions, including SME contributions. - Report on media coverage, share-of-voice, and competitive signal. - Identify reactive PR opportunities aligned to narrative pillars. Content execution: - Manage editorial calendar in coordination with Technical Storytelling Manager and Senior Technical Editorial Manager. - Own the Brand, Executive, and Corporate content lane and develop content to support campaigns. - Report on content performance and production. Strategy & coordination: - Serve as the hub for brand campaign packaging and amplification, including drafting and distributing amplification content from key assets (pitching briefs, email sequences, day-of and long tail social campaigns, landing pages, sales collateral, etc.) - Partner with leadership to establish social, PR, and comms strategies aligned with business goals. - Own the overall management of our narrative calendars and cadences, and establish protocols for flagging resourcing needs, scheduling conflicts, and messaging alignment. AI influence and relationship building: - Increase Backblaze’s visibility and credibility in the AI ecosystem - Build meaningful relationships with builders, platforms, and influencers, including neoclouds, data suppliers and tooling platforms, dev communities, and founder communities. - Identify strategic co-marketing and partnership storytelling opportunities. - Serve as senior advisor to executives on external positioning. Strategic comms leadership: - Own and execute PR and communications strategy aligned to AI Supply and AI Demand pillars. - Partner with content leadership to shape quarterly communications themes. - Lead PR agency strategy, briefings, and prioritization. - Secure high-quality earned media placements and thought leadership opportunities. - Drive executive visibility in relevant publications and communities. Social identity and authority: - Establish Backblaze as a primary voice within AI infrastructure conversations happening in online spaces. - Shape social presence beyond promotional content into POV-driven engagement. - Guide executive and company-level social voice and overall strategy. - Identify reactive and proactive commentary opportunities. - Serve as crisis comms lead. - Monitor share of voice and competitive signal. The Right Fit: - 4+ years of experience in communications, content marketing, PR, or a related field - Strong experience managing editorial or campaign calendars across multiple stakeholders - Experience working with PR agencies, social programs, and/or content distribution - Proven ability to execute cross-channel campaigns (social, PR, content) with attention to detail - Strong written and verbal communication skills, with an eye for tone, messaging, and audience - Comfort working in fast-paced environments with shifting priorities - Experience using data and reporting to inform decisions and improve performance - Highly organized with strong project management and follow-through skills Bonus Points For: - Experience in SaaS, cloud infrastructure, or developer-focused environments - Familiarity with AI, data infrastructure, or technical audiences - Experience supporting executive communications or thought leadership - Background in building or scaling social or PR programs - Experience working with distributed teams and external partners/agencies Backblaze Perks: - Healthcare for family, including dental and vision - Competitive compensation and 401K - RSU grants for full-time employees - ESPP program - Flexible vacation policy - Maternity & paternity leave - MacBook Pro to use for work, plus a generous stipend to personalize your workstation - Childcare bonus (human children only) - Fertility treatment and support - Learning & development program - Commuter benefits - Culture that supports a healthy work-life balance To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors, including candidate location, skills, depth of work experience, and relevant licenses/credentials, and may vary from the amounts listed below. The expected salary range for this role is $123,000 - $141,000. At Backblaze, we value being fair and good to our customers, partners, and employees. That’s why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries but further reinforces our commitment to doing the right thing. We are proud to be an Equal Opportunity Employer. To understand more about the data we collect and process as part of your application, please view our Backblaze Employee Privacy Notice.

About Backblaze Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands. Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $100m in revenue and is the leading specialized storage cloud - managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals. But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We are seeking a Customer Success Manager! About the Role As a Customer Success Manager, Enterprise Accounts, you will be a key individual contributor within our post-sales organization, directly responsible for the success, retention, and growth of your assigned portfolio of enterprise customers. You will proactively engage with these customers, drive adoption of our solutions, identify opportunities for expansion, and ensure they realize maximum value from Backblaze, while maintaining a strong partnership with the Sales organization. What You’ll Do: - Strategic Enterprise Account Leadership & Growth Collaboration: Own and drive the success and growth of a portfolio of Backblaze's enterprise customers, developing and executing tailored account plans in close collaboration with assigned Account Executives to maximize overall account potential. - Drive Significant Commercial Outcomes & Partner with Sales: Be responsible for achieving key commercial metrics within your accounts, including renewals, significant upsells, cross-sells, and overall revenue growth, working in tight partnership with Account Executives to identify, qualify, and strategically position expansion opportunities for closure. - Executive-Level Relationship Building & Sales Alignment: Cultivate and maintain strong, trusted relationships with key stakeholders within your enterprise accounts, ensuring alignment with Account Executive strategies to facilitate both retention and growth. - Strategic Business Reviews & Opportunity Identification: Lead Business Reviews and technical calls to align Backblaze's solutions with complex enterprise business objectives, quantify value, and proactively identify strategic growth opportunities to hand off to Account Executives for pursuit and closure. - Identify & Qualify High-Value Growth Opportunities for Sales: Proactively identify and qualify substantial upsell and cross-sell opportunities within your accounts, developing a strong understanding of customer needs and effectively handing off qualified leads to Account Executives for closure. - Proactive Risk Management & Sales Communication: Identify and proactively mitigate potential risks to retention and growth within your enterprise accounts, maintaining clear and consistent communication with Account Executives regarding account health and potential expansion blockers. - Serve as the Voice of Enterprise Customers & Sales Advocate: Advocate for the unique needs and requirements of your enterprise customers internally, providing critical feedback to Product, Engineering, and other teams, while also understanding and supporting sales strategies for account growth. - Track & Report on Enterprise Success & Sales Collaboration: Monitor, analyze, and report on key customer success metrics for your portfolio, providing insights and recommendations for continuous improvement and highlighting opportunities for joint success with the Sales team. The Right Fit: - Well-organized, detail-oriented, and proactive with a strong level of emotional intelligence (EQ). - 3+ years of progressive experience in Customer Success or Account Management within a cloud or SaaS environment, with a demonstrable track record of success with enterprise clients. - Proven experience in a dedicated Enterprise CSM role, consistently achieving commercial targets and fostering long-term strategic partnerships. - Excellent communication, presentation, and negotiation skills, with the ability to articulate value to stakeholders and effectively collaborate with colleagues. - Strong understanding of complex enterprise IT environments, procurement processes, and organizational structures. - Experience with Salesforce and other relevant CRM and customer success tools. Familiarity with sales enablement platforms like Gong is a plus. - Strong understanding of workflow/storage challenges and the ability to articulate Backblaze's value proposition within complex enterprise use cases. - Ability to be a strategic thinker, problem-solver, and influencer, capable of navigating complex challenges and driving positive outcomes for both the customer and Backblaze. - Highly motivated by the success of enterprise customers and the opportunity to contribute to the growth of our enterprise customer success program as a collaborative team. At this point, we hope you're feeling excited about the job description you're reading. Even if you don't meet every requirement, we still encourage you to apply. Learning, developing, and growing are key parts of our culture. We're eager to meet people who believe in our mission and can contribute to our team in various ways. We want people to feel comfortable expressing their true selves and to come, stay, and do their best work here. Backblaze Perks: - Healthcare for family, including dental and vision - Competitive compensation and 401K - RSU grants for full-time employees - ESPP program - Flexible vacation policy - Maternity & paternity leave - MacBook Pro to use for work, plus a generous stipend to personalize your workstation - Childcare bonus (human children only) - Fertility treatment and support - Learning & development program - Commuter benefits - Culture that supports a healthy work-life balance To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors, including candidate location, skills, depth of work experience, and relevant licenses/credentials, and may vary from the amounts listed below. The base pay range for this position is $90,000 - $120,600. At Backblaze, we value being fair and good to our customers, partners, and employees. That’s why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries but further reinforces our commitment to doing the right thing. We are proud to be an Equal Opportunity Employer. To understand more about the data we collect and process as part of your application, please view our Backblaze Employee Privacy Notice.

Role Description We are seeking a Portfolio Manager to join the PMO team in our Product organization, with focus on driving cross-functional planning and operating model practices for Backblaze. - Coordinate delivery portfolio planning, tracking and reporting practices as required, which includes overseeing the portfolio delivery pipeline across multiple projects, from incoming requests to evaluation/discovery to successful delivery. - Ensure cross-functional alignment on program goals, strategy, scope, timelines, decisions and outcomes. - Facilitate quarterly planning meetings with cross-functional teams, and support the teams with project and epics creation, prioritization and work intake process. - Foster a culture of transparency and trust, apply lean value-driven approach, manage by influence, support and empower technical teams through servant leadership. - Ensure strong lines of communication and regular updates to stakeholders. - In partnership with Program Managers, participate in implementation of continuous process improvement initiatives within Cloud Operations department. Qualifications - 3+ years of Program, Portfolio and Process Management experience. - A combination of strong technical background and leadership qualities. - Experience working with cross-functional teams in a fast paced environment. - Comfortable with operating in high uncertainty environments, ability to synthesize data from multiple sources and teams into a structured program roadmap. - Excellent analytical and problem solving skills. - Ability to manage by influence, identify underlying issues, solve problems and conflicts. - Strong verbal, written communication skills. - Experience with Atlassian & Google product suites a plus. - Highly detailed-oriented and exceptional organizational and follow-through skills a must. - Must work US hours EST or PST. - Fluent in English. Benefits - Encouragement to apply even if you don't meet every requirement. - Focus on learning, developing, and growing as key parts of our culture. - Commitment to diversity, equity, and inclusion in the workplace. - Equal Opportunity Employer.

About Backblaze Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands. Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $100m in revenue and is the leading specialized storage cloud - managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals. But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We’re seeking a Sr. Site Reliability Engineer to join our team! About the Role: We are seeking a Senior Site Reliability Engineer (SRE) to help ensure the stability, scalability, and reliability of our services and infrastructure. This role focuses on building automation, maintaining observability, and supporting incident response to keep customer-facing systems performing at their best. The SRE will collaborate with engineering, product, and operations teams to embed reliability practices into day-to-day development and operations while contributing to tools and processes that improve efficiency and reduce manual effort. What You'll Do: - Service Reliability & Operations - Own and drive the availability, durability, and performance of critical services across all production environments. - Lead and champion complex projects from problem discovery through complete, cross-functional resolution, demonstrating high-level technical ownership. - Define, establish, and enforce service health standards, including working with engineering leadership to implement SLIs, SLOs, and error budget policies for multiple services. - Lead critical incident response and post-incident reviews, translating findings into strategic, long-term service improvements and architectural changes. - Mentor others and act as a subject matter expert in following and evolving established ITIL/OSS processes (incident, change, problem, and capacity management). Automation & Tooling - Design and architect scalable automation solutions to eliminate toil and improve the efficiency of operational tasks across the entire platform. - Drive the strategic direction of monitoring, logging, and alerting frameworks (e.g., Prometheus, Grafana, Catchpoint, ELK), and integrate them for comprehensive observability. - Build, maintain, and secure advanced CI/CD pipelines, configuration management, and complex infrastructure as code solutions (Terraform, Ansible, Jenkins). - Write production-grade code (Bash, Python, Go, etc.) to develop new reliability tools and enhance existing systems. Collaboration - Act as a principal partner to engineering, product, and operations teams, consulting on resilient system design, architecture, and operation. - Lead and formalize the Production Readiness Review (PRR) process, ensuring robust operational handoff for all new services and features. - Lead capacity planning and disaster recovery strategy across critical infrastructure components. - Manage the relationship with vendors and service providers to troubleshoot systemic issues and ensure strict adherence to SLA performance. - Drive the creation of high-quality documentation, proactively share advanced learnings, and cultivate a reliability-first engineering culture across teams. Continuous Improvement - Own the creation, maintenance, and dissemination of operational playbooks, runbooks, and detailed system documentation. - Proactively identify systemic, recurring issues and architect and drive the implementation of long-term improvements and strategic design action plans. - Be a leading voice in promoting and embedding reliability-focused practices within development and operations teams. Qualifications: - Education & Experience - Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience). - 8+ years of progressive experience in site reliability, systems engineering, or operations. - Extensive experience designing, scaling, and operating large-scale, production-grade distributed systems. Technical Skills - Expert-level Linux systems administration and advanced troubleshooting skills. - Lead security-minded operations, focusing on system-wide patching, hardening, and proactive vulnerability identification. - Deep mastery of service reliability concepts, including advanced monitoring, complex alerting strategy, leading incident response, and in-depth root cause analysis. - Advanced proficiency in at least one modern scripting/programming language (Python or Go strongly preferred). - Expert knowledge of incident response methodologies and operational best practices. - Proven experience designing and operating container orchestration (Kubernetes, Docker) and microservices concepts required. - Expert experience with Hashicorp products (Nomad, Vault, Terraform) in a production environment. Preferred Attributes - Significant experience in a SaaS, service provider, or hyper-scale distributed systems environment. - Deep familiarity with ITIL/OSS practices and experience defining/enforcing SLO/SLA’s. - Exceptional problem-solving skills and a strong drive to learn and apply new, complex technologies. - Advanced experience with cloud platforms (AWS, GCP, or Azure) in a production setting. Backblaze Perks: - Healthcare for family, including dental and vision - Competitive compensation and 401K - RSU grants for full-time employees - ESPP program - Flexible vacation policy - Maternity & paternity leave - MacBook Pro to use for work, plus a generous stipend to personalize your workstation - Childcare bonus (human children only) - Fertility treatment and support - Learning & development program - Commuter benefits - Culture that supports a healthy work-life balance To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors, including candidate location, skills, depth of work experience, and relevant licenses/credentials, and may vary from the amounts listed below. The expected salary range for this role is $150,000 - $200,000. At Backblaze, we value being fair and good to our customers, partners, and employees. That’s why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries but further reinforces our commitment to doing the right thing. We are proud to be an Equal Opportunity Employer. To understand more about the data we collect and process as part of your application, please view our Backblaze Employee Privacy Notice.

About Backblaze Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands. Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $100m in revenue and is the leading specialized storage cloud - managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals. But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We are seeking a Customer Success Operations Analyst Contractor to join our growing team! About The Role: Backblaze is seeking a highly technical Customer Growth Intelligence Consultant to design and operationalize a scalable expansion intelligence engine.This is not a reporting role. This is a hands-on build engagement requiring deep technical execution across data extraction, modeling, automation, and BI architecture. You will architect and deliver: - A unified post-sales data model - Automated expansion signal scoring - Usage forecasting models - Role-based routing logic - Tableau dashboards powered by validated SQL datasets - Python-driven automation and signal generation workflows By the end of 12 weeks, Backblaze will have a durable, scalable growth intelligence system that internal teams can own — not a slide deck.This role requires advanced proficiency in Python, SQL, and Tableau and comfort directly querying warehouses, manipulating datasets, building predictive logic, and productionizing insights. This is a build-and-enable role, not a steady-state operations position. You will work hands-on across data sources, systems, and workflows to create durable insights, automation, and reporting that powers post-sales growth across Customer Success, Support, Sales, and Marketing. Success in this role means that by the end of the engagement; Backblaze has clear expansion signals, scalable digital motions, automated insights, and role-based routing that internal teams can own long-term. What You'll Do: Customer Signals & Expansion Intelligence Design and deploy a repeatable expansion scoring framework powered by: - Product usage velocity and growth curves - Consumption saturation modeling - Intent data (G2, ZoomInfo) - Zendesk support volume, sentiment, and severity signals - Salesforce lifecycle and commercial activity - Gong relationship and engagement metadata Deliverables: - Defined, weighted expansion signal model - Signal scoring logic (rule-based and/or statistical modeling) - Automated Weekly Customer Signal Digest (programmatically generated) - Documented scoring methodology and explainability framework Must demonstrate: - Ability to normalize heterogeneous data sources - Feature engineering capability - Clear threshold logic and segmentation strategy Data Integration & Analytics Foundation This engagement requires hands-on technical execution. You will: - Write complex SQL queries across Salesforce, product usage tables, Zendesk, and Gong data - Build normalized, analysis-ready datasets - Align account-level joins across inconsistent identifiers - Resolve data hygiene inconsistencies - Create reusable data views powering Tableau dashboards Required Technical Skills: - Advanced SQL (multi-table joins, window functions, aggregations, cohort analysis) - Python for: - Data transformation (pandas) - Feature engineering - Model prototyping - Forecasting (time series or regression modeling) - Automated digest generation - Tableau dashboard architecture (not just report building) Deliverables: - Centralized expansion intelligence dataset - Usage forecasting model projecting growth trajectory and expansion probability - Segmentation framework blending usage, lifecycle, and intent data - Data dictionary and logic documentation Forecasting & Predictive Modeling Build a usage-driven growth forecasting model that: - Projects consumption acceleration - Identifies saturation risk - Estimates expansion likelihood - Surfaces growth inflection points Model must be: - Explainable - Operationally usable - Documented - Validated against historical data Experience with: - Time-series modeling - Cohort analysis - Logistic regression or similar probability modeling - Backtesting model accuracy Dashboard & Executive Reporting Architecture Design Tableau dashboards that: - Surface expansion-ready accounts - Highlight usage acceleration vs. stagnation - Display segment-level opportunity trends - Show risk vs. growth heatmaps Dashboards must: - Be powered by validated SQL logic - Support role-based visibility (CSM, leadership, exec) - Tie directly to routing workflows - Reduce manual data pulls Automation & Routing Logic Operationalize insights into action: - Python-driven weekly digest automation - Trigger-based expansion routing - Salesforce workflow logic to assign expansion-ready accounts - Tiered routing (high-touch, pooled, digital) - Campaign trigger exports for Marketing automation Must design: Signal → Score → Segment → Route → Measure → Iterate loop Success Criteria By end of engagement: - Automated expansion signal model in production - Python-driven weekly digest or alert framework - SQL-backed Tableau dashboards adopted by teams - Forecasting model with documented methodology - Routing workflows live in Salesforce - Reduced manual analysis by CS teams - Clear documentation enabling internal ownership Required Technical Profile - Advanced SQL proficiency (complex joins, window functions, cohort queries) - Strong Python proficiency (pandas, modeling, automation scripting) - Advanced Tableau development (data modeling + dashboard architecture) - Experience querying data warehouses (Snowflake, Redshift, BigQuery preferred) - Deep Salesforce object model familiarity - Experience integrating product usage, CRM, and support data - Prior work building forecasting or scoring models The Right Fit: - 6–10+ years in Customer Success Analytics, Revenue Analytics, or Growth Intelligence roles - Strong experience working across post-sales data (usage, support, intent, CRM) - Hands-on Salesforce experience, including workflows and routing logic - Experience building forecasting models and customer segmentation frameworks - Familiarity with tools such as Zendesk, Gong, ZoomInfo, G2, Tableau, or similar - Strong analytical skills with the ability to translate complex data into actionable insights - Comfortable operating independently in a fast-moving, ambiguous environment - Highly execution-oriented — you build, test, and ship - Systems thinker who connects data, signals, and actions - Pragmatic and outcome-focused - Strong cross-functional collaborator - Disciplined about documentation and clean handoffs To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors, including candidate location, skills, depth of work experience, and relevant licenses/credentials, and may vary from the amounts listed below. The pay range for this contractor position is $57 - $83 per hour. At Backblaze, we value being fair and good to our customers, partners, and employees. That’s why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries, but further reinforces our commitment to doing the right thing. We are proud to be an Equal Opportunity Employer. To understand more about the data we collect and process as part of your application, please view our Backblaze Employee Privacy Notice.

About Backblaze Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back and blaze forward with the full power of the open cloud in their hands. Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $125m in revenue and is the leading specialized storage cloud, managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals. But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We are seeking an Event Marketing Associate to join our team! What You’ll Do: - Project Management: Monitor and manage event-related tasks, identifying overdue items and ensuring the team stays on track to meet project milestones. - Onsite Execution: Provide hands-on support for events, including booth setup, teardown, and on-site staffing assistance. - Deliverable Coordination: Manage show-specific deadlines and deliverables, ensuring all submissions—from booth forms to marketing assets—are completed accurately and on time. - Logistics & Procurement: Facilitate orders for booth collateral, lead scanners, promotional swag, and more. - Lead Management: Assist with the setup of lead capture tools and oversee post-show lead routing to ensure timely follow-up by the sales team. - Field Marketing Support: Research and coordinate venues, reservations, and registration for regional field marketing events. - Event Management: Act as the primary project manager for select events. - General Event Support: Assist with other event-related duties as assigned. The Right Fit: - Experience: 2–3 years of professional experience in event management, live event production, or a related role. - Organization: Exceptional organizational skills with a proven ability to manage multiple workflows and deadlines simultaneously. - Communication: Strong written and verbal communication skills for collaborating with internal teams and external vendors. - Adaptability: A flexible mindset and the ability to problem-solve in fast-paced, live event environments. - Tech Savvy: Familiarity with or a willingness to learn Google Workspace, Smartsheet, HubSpot, and Jira/Confluence. - Travel: Comfortable with traveling up to 30-40% of the time to support events across various locations. Bonus Points For: - Experience working in the B2B tech or cloud storage industry. - Experience with tradeshow sponsorship and exhibits - Advanced proficiency in project management tools - Previous experience managing external vendors and agencies. Backblaze Perks: - Healthcare for family, including dental and vision - Competitive compensation and 401K - RSU grants for full-time employees - ESPP program - Flexible vacation policy - Maternity & paternity leave - MacBook Pro to use for work, plus a generous stipend to personalize your workstation - Childcare bonus (human children only) - Fertility treatment and support - Learning & development program - Commuter benefits - Culture that supports a healthy work-life balance To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors, including candidate location, skills, depth of work experience, and relevant licenses/credentials, and may vary from the amounts listed below. The base pay range for this position is $72,000 - $88,000. At Backblaze, we value being fair and good to our customers, partners, and employees. That’s why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries but further reinforces our commitment to doing the right thing. We are proud to be an Equal Opportunity Employer. To understand more about the data we collect and process as part of your application, please view our Backblaze Employee Privacy Notice.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Sr. Manager, Sales Operations – GTM Systems is a senior individual contributor role responsible for leading GTM systems optimization and change execution in support of full-funnel sales operations. - Sales Operations owns GTM systems strategy and governance; this role leads the operational management, optimization, and adoption of those systems to enable scalable, efficient sales execution from prospecting through close, with downstream visibility into renewals and expansion. - This role requires a seasoned Sales Operations professional with deep systems expertise, strong operational judgment, and a proven ability to drive change through enablement, communications, and cross-functional influence. What You’ll Do: - Sales Operations Leadership & Full-Funnel Enablement - Act as a senior partner to the Senior Director of Sales Operations, translating Sales Ops strategy into systems-driven execution. - Lead optimization of end-to-end sales processes, including: - Prospecting and outbound execution - Lead and top-of-funnel management - Opportunity stages, pipeline progression, and forecasting - Quoting and deal execution - Visibility into post-sale handoffs, renewals, and expansions - Identify systemic friction in the sales funnel and drive durable, scalable improvements that increase rep productivity, conversion, and forecast reliability. - GTM Systems Optimization & Management - Lead the day-to-day optimization and management of GTM systems owned by Sales Operations. - Serve as the senior operational owner for ZoomInfo, LeanData, Outreach, Gong, and other Sales Tech Stack systems. - Serve as a primary stakeholder for Salesforce.com, partnering with IT. - Partner with Sales & Rev Ops, Marketing, Sales, Customer Success & Support, and Enablement to ensure systems support consistent execution and clean handoffs across teams. - Drive continuous improvement of prospecting, pipeline generation, and deal & Customer management workflows. - Evaluate, pilot, and operationalize AI enhancements to the tech stack. - Change Management, Enablement & Communications - Own change management execution for GTM systems and sales process initiatives. - Design and run structured rollouts, including stakeholder alignment, phased launches, success metrics, and post-launch optimization. - Partner with Enablement to: - Develop role-based training, SOPs, and playbooks - Deliver systems and process enablement tied to sales motions - Lead clear, consistent communications that articulate the “why,” “what,” and “how” of changes to drive adoption and accountability. - Measure adoption and effectiveness, using data and feedback to iterate. - Reporting, Forecasting & Operational Insights - Develop Sales Analytics including reporting and dashboards, as well as Tableau models through partnership with BI, that provide leadership visibility into: - Funnel health and conversion - Pipeline generation and coverage - Rep productivity and activity effectiveness - Support core Sales Operations forecasting processes, including pipeline inspection, deal health reviews, and forecast accuracy. - Support Sales Operations partnership with Finance and RevOps on capacity planning, territory performance, and revenue modeling. - Data Quality & Governance - Establish and enforce standards for data quality, system usage, and process adherence across Salesforce and integrated GTM tools. - Lead governance around routing, stage definitions, forecasting inputs, and system changes. - Ensure documentation, automation, and validation rules support scalable, repeatable execution. Qualifications - 8–10+ years of experience in Sales Operations or Revenue Operations within a SaaS or recurring-revenue environment. - Strong background in traditional Sales Operations, including pipeline management, forecasting, sales process design, and reporting. - Deep hands-on expertise with Salesforce.com (required). - Proven production experience with Outreach and Gong (required). - Experience supporting or integrating with Customer Success platforms (highly valued). - Exposure to AI-enabled sales tools such as Clay and Qualified is a plus. - Demonstrated success leading systems-driven change management and enablement initiatives. Leadership Competencies - Senior-level operational judgment with the ability to balance speed, scalability, and governance. - Systems thinker who understands how tools, data, and process drive sales outcomes. - Strong cross-functional influencer and communicator. - Highly organized with excellent documentation and program management skills. - Comfortable operating with ownership, accountability, and executive visibility. Benefits - Healthcare for family, including dental and vision - Competitive compensation and 401K - RSU grants for full-time employees - ESPP program - Flexible vacation policy - Maternity & paternity leave - MacBook Pro to use for work, plus a generous stipend to personalize your workstation - Childcare bonus (human children only) - Fertility treatment and support - Learning & development program - Commuter benefits - Culture that supports a healthy work-life balance