Role Description Direct Supply is building the future of healthcare technology with industry-leading products, solutions and platforms to help improve the lives of millions of seniors and those who care for them. In the Senior Technology Product Manager position, you’ll lead the vision, strategy, and roadmap for one or more technology products or capabilities. You will be accountable for aligning product development with customer needs, market trends, and financial outcomes. Through ongoing experimentation, collaboration with data and engineering teams, and strategic influence across business lines, you’ll drive innovation, adoption, and product growth. You’ll serve as a visible product leader—operating at the intersection of customer insight, technical feasibility, and business impact. Qualifications - Bachelor’s degree in Business, Computer Science, or a related field (MBA preferred) - 5+ years of experience in product management with increasing responsibility - Proven ability to lead product strategy, experimentation, and cross-functional collaboration - Experience with financial modeling, ROI evaluation, and business case development - Familiarity with AI-enabled features, analytics tools, and product experimentation methods - Ability to travel by car and/or plane up to 15% Requirements - Own the strategic direction and roadmap for 1–3 technology products or capabilities - Lead customer discovery and validation sessions to surface needs and test assumptions - Develop and refine product strategies based on customer data, market trends, and operational realities - Report quarterly on market conditions, competitive shifts, and product opportunities to influence org-level planning - Align products with business strategies and OKRs in collaboration with tech leadership, GMs, and senior stakeholders - Drive AI-enhanced feature development by partnering with engineering and data science to improve product outcomes and operational efficiency - Lead product experiments, surface insights, and use findings to inform roadmap evolution and innovation priorities - Define and track product success metrics such as adoption, engagement, feature utilization, and customer retention - Identify and execute initiatives to improve product performance and user satisfaction - Collaborate with Finance to evaluate product profitability, contribute to budgeting, and support investment decisions - Partner closely with Product Owners to ensure backlog clarity and delivery alignment with strategic outcomes - Represent product outcomes in leadership forums and communicate roadmap and performance to stakeholders Benefits - Generous benefit package available

Role Description The Product Manager – Smart Services Agreements will be focused on strategic products, projects, and initiatives to support Service Agreement growth and standardization for Trane Commercial HVAC in the Americas. The product manager will be assisting a broader team to meet or exceed Trane’s revenue growth targets, maintaining or growing market share and expanding margin in their product categories. Seeking a high-energy, results driven professional who understands the HVAC service business and is capable of articulating a strategic vision and executing that vision to deliver business results. This person should have excellent communication and executive presence and be seeking a highly visible opportunity to grow and develop toward a senior product leader, a portfolio leader, or other general management roles. What you will do (Essential Functions): - Manage tradeoffs between short- and long-term product performance as measured in revenue, margin, and market share. - Actively manage day-to-day needs of services offerings, with particular focus on identifying and delivering profitable growth opportunities. - Support regular industry, market and competitor analyses, including detailed segmentations of end consumers and customers. - Work with product leader to ensure that the positioning, pricing, cost, margins, and customer value proposition support the overall services strategy. - Initiate and support business cases for New Product Development (NPD) activities with clear line of site on incremental revenue, expanded margin, and direct/indirect business impacts and dependencies. - Collaborate with other service, controls, digital, and equipment product managers to ensure strategy supports broader system initiatives and ensures smooth integration with the overall strategy for Trane. - Collaborate with market research teams to understand customer needs and define the customer “Critical to Quality” requirements (CTQs) and associated systems to support product lines. - Review and approve/reject adjustments to offer structure, pricing, policies or service features to better meet customer needs and expectations, based on regular product/service line reviews. - Ensure pricing changes to all existing offerings to cover for inflation, market trends, competitor actions, changes to offer structure or features, and/or lifecycle stages. Qualifications - Bachelor’s degree or relevant industry experience required. MBA or equivalent preferred. - 5 years of combined experience in sales, marketing, P&L leadership and/or product management roles required. - HVAC experience, knowledge of building systems operation, extensive knowledge of field, service, and product required. - Excellent written and verbal communication skills required. - Demonstrated ability to lead through influence required. - Strong quantitative and analytical skills required. - Highly effective team player able to develop and sustain an extraordinary level of team commitment, employee engagement and ownership. - Exceptional influencing and leadership skills, ideally with demonstrated experience in an environment resistant to change. - Strong negotiation and communication skills at all levels of the organization. - Deep understanding of service business needs, cycles, and tradeoffs, with ability to craft and articulate a future vision. - Desire to be held accountable for business results. - Strong remote, virtual working and time management skills as well as potential national travel for in-person meetings, events, and training needs. - Ability to travel independently up to 20% of the time required. - Knowledge of LEAN practices and ceremonies preferred. Requirements - Annual Base Salary Range: $127,110.00 - $177,870.00 - Compensation Type: Salary - Incentive Eligible: Yes - Sales Commission Eligible: No Benefits - Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives. - Family building benefits include fertility coverage and adoption/surrogacy assistance. - 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution. - Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave. - Educational and training opportunities through company programs along with tuition assistance and student debt support.

Role Description This role supports the advancement of core and innovation product experiences across the prospective student journey, with a focus on key digital touchpoints such as landing pages, application flows, and engagement tools. Sitting within the UX team, this is a senior individual contributor role that drives day-to-day experience insights, journey analysis, and optimization efforts. The role works closely with cross-functional partners across Marketing, Enrollment, Product, and Data to inform and influence experience outcomes. Operating under the direction of the UX Director, this role helps bring experience strategy to life by ensuring all core experiences and emerging innovations are user-centered, insight-driven, and continuously improving. Essential Functions - Digital Product Experience Optimization - Own day-to-day optimization, testing, and experience QA of core digital experiences, including key landing pages, application flows, and engagement tools (e.g., chat, forms). - Ensure experiences are functioning as intended and aligned to UX standards, identifying and addressing gaps in experience quality. - Define and drive A/B testing and experimentation opportunities, including hypothesis development, experience variations, and success criteria. - Translate insights into clear, actionable recommendations and partner with Product and Engineering to ensure improvements are implemented and measured. - Journey Intelligence & Personalization - Lead the optimization of end-to-end user journeys across web, CRM, and enrollment touchpoints, ensuring a seamless and connected experience. - Identify and address journey-level friction points and gaps, driving improvements across lifecycle stages. - Translate user behavior and journey insights into personalization opportunities, aligned to user intent, lifecycle stage, and key decision moments. - Contribute to and help shape personalization strategies and pilots, ensuring they are scalable and measurable. - Partner across teams to operationalize journey improvements leveraging UX research and behavioral insights to influence design and product decisions, working closely with designers and product partners. - Research & Reporting - Work in partnership with UX leadership to define and track UX and product analytics and KPIs across core and innovation experiences, tools and products. - Leverage performance data, dashboards, and reporting to monitor experience health and identify opportunities. - Develop and deliver regular performance reporting, translating insights into clear recommendations and prioritized actions. - Lead biannual competitive and technology audits to inform both optimization and innovation opportunities. - Innovation & Experience Development - Contribute to the development of the innovation roadmap, identifying new product and experience opportunities. - Bring forward ideas informed by user behavior, research, competitive audits, and emerging technologies. - Partner on the design, rollout, and measurement of new digital product experiences and pilots. - Support AI and innovation initiatives by ensuring experiences are user-centered, journey-aligned, and measurable. - Other duties as assigned. Supervisory Responsibilities - Individual contributor role that provides leadership through influence and expertise; scope may evolve over time based on organizational needs. Requirements - Bachelor’s degree in design, human-computer interaction, or a related field. - 7+ years of experience in digital experience, product strategy, personalization, or innovation roles, with a demonstrated ability to shape user-facing products and end-to-end journeys, not solely optimize existing experiences. - Proven experience partnering closely with CRM and marketing automation teams, including hands-on familiarity with platforms such as Salesforce, and a strong understanding of lifecycle journeys, triggers, segmentation, and user signals. - Demonstrated experience driving personalization and experience intelligence, leveraging behavioral, CRM, and intent-based signals to inform scalable, high-impact experience improvements. Competencies/Technical/Functional Skills - Strong experience and performance orientation, with the ability to define KPIs, work with GA4 and behavioral analytics, and translate user data into actionable experience and product recommendations. - Solid foundation in human‑centered design, journey mapping, and experience strategy, with the ability to guide solutions across complex digital ecosystems. - Demonstrated ability to operationalize experience strategy, connecting insights to prioritized initiatives across web, CRM, enrollment, and digital product touchpoints. - Experience partnering with CRM, marketing automation, and data teams, with a working understanding of lifecycle journeys, segmentation, and behavioral signals. - Familiarity with experimentation and optimization frameworks, using qualitative and quantitative inputs to support continuous improvement. - Working knowledge of accessibility (WCAG), responsive design principles, and content structure, with the ability to advocate for inclusive, scalable experiences. - Experience collaborating within design systems and shared UX frameworks, partnering with designers rather than owning detailed design execution. - Exposure to or experience supporting AI‑driven or personalization‑based experiences, with the ability to assess impact on user journeys and outcomes. - Strong cross‑functional leadership and influence skills, aligning UX, Product, Enrollment, Marketing Automation, IT, and Data teams without relying on formal authority. - Excellent written and verbal communication skills, with the ability to translate complex experience and data concepts for both technical and non‑technical audiences. Location - Remote, USA Travel - up to 10% travel Compensation - Annual Salary: $78,496.00 - $105,974.00

Role Description The Product Manager – Smart Services Agreements will be focused on strategic products, projects, and initiatives to support Service Agreement growth and standardization for Trane Commercial HVAC in the Americas. The product manager will be assisting a broader team to meet or exceed Trane’s revenue growth targets, maintaining or growing market share and expanding margin in their product categories. Seeking a high-energy, results driven professional who understands the HVAC service business and is capable of articulating a strategic vision and executing that vision to deliver business results. This person should have excellent communication and executive presence and be seeking a highly visible opportunity to grow and develop toward a senior product leader, a portfolio leader, or other general management roles. What you will do (Essential Functions): - Manage tradeoffs between short- and long-term product performance as measured in revenue, margin, and market share. - Actively manage day-to-day needs of services offerings, with particular focus on identifying and delivering profitable growth opportunities. - Support regular industry, market and competitor analyses, including detailed segmentations of end consumers and customers. - Work with product leader to ensure that the positioning, pricing, cost, margins, and customer value proposition support the overall services strategy. - Initiate and support business cases for New Product Development (NPD) activities with clear line of site on incremental revenue, expanded margin, and direct/indirect business impacts and dependencies. - Collaborate with other service, controls, digital, and equipment product managers to ensure strategy supports broader system initiatives and ensures smooth integration with the overall strategy for Trane. - Collaborate with market research teams to understand customer needs and define the customer “Critical to Quality” requirements (CTQs) and associated systems to support product lines. - Review and approve/reject adjustments to offer structure, pricing, policies or service features to better meet customer needs and expectations, based on regular product/service line reviews. - Ensure pricing changes to all existing offerings to cover for inflation, market trends, competitor actions, changes to offer structure or features, and/or lifecycle stages. Qualifications - Bachelor’s degree or relevant industry experience required. MBA or equivalent preferred. - 5 years of combined experience in sales, marketing, P&L leadership and/or product management roles required. - HVAC experience, knowledge of building systems operation, extensive knowledge of field, service, and product required. - Excellent written and verbal communication skills required. - Demonstrated ability to lead through influence required. - Strong quantitative and analytical skills required. - Highly effective team player able to develop and sustain an extraordinary level of team commitment, employee engagement and ownership. - Exceptional influencing and leadership skills, ideally with demonstrated experience in an environment resistant to change. - Strong negotiation and communication skills at all levels of the organization. - Deep understanding of service business needs, cycles, and tradeoffs, with ability to craft and articulate a future vision. - Desire to be held accountable for business results. - Strong remote, virtual working and time management skills as well as potential national travel for in-person meetings, events, and training needs. - Ability to travel independently up to 20% of the time required. - Knowledge of LEAN practices and ceremonies preferred. Requirements - Annual Base Salary Range: $127,110.00 - $177,870.00 - Compensation Type: Salary - Incentive Eligible: Yes - Sales Commission Eligible: No Benefits - Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives. - Family building benefits include fertility coverage and adoption/surrogacy assistance. - 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution. - Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave. - Educational and training opportunities through company programs along with tuition assistance and student debt support. Company Description We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.