• Helps lead projects that are focused on managing and maintaining optimum platform infrastructure performance, reliability, and security using SRE practices, observability tools, manual and automated procedures, documentation, people and processes and continuous delivery (CI/CD) tools, processes, and designs. • Develops complex services to automate monitoring activities and provide critical information to facilitate response and resolution of performance and availability issues and incidents. • Troubleshoots and analyzes service disruptions to determine the root cause of issues and develop solutions for improved reliability. • Support multiple applications and schedule batch jobs for a large number of transactions weekly • Leads more complex projects focused on building and maintaining observability/monitoring for the application, monitoring key performance indicators, maintaining alerting, and continuously improving visibility.

• Design, implement, and maintain highly scalable, fault-tolerant systems that leverage cluster orchestration and containerization technologies • Work alongside Software Engineering and QA teams to refine and implement deployment processes that support microservices-based architectures • Build and oversee CI/CD pipelines that accommodate container-based application deployment and rollback capabilities • Ensure systems are consistently available, performing automated health checks and coordinating zero-downtime deployments • Participate in an on-call rotation to rapidly diagnose and resolve critical system outages • Collaborate with information security teams to guarantee that industry best practices and compliance requirements are met

Who we are: Collaboration.Ai is a mission-focused, AI-powered software and services company based in Minnesota, with employees, partners, and customers around the world. We unite people, technology, and purpose to accelerate breakthroughs that transform industries, empower communities, and create a more sustainable future. We collaborate with customer teams across a broad spectrum of public and private sector organizations, helping them navigate complex challenges and drive transformative change. To learn more about us, visit collaboration.ai Our product lineup: NetworkOS is an AI-powered platform that aligns people, purpose, ideas, and expertise in real-time, generating actionable insights to propel movements forward. CrowdVector is an integrated solution marketplace and innovation management platform that rapidly uncovers new ideas and advances breakthroughs to fuel movements. About the Role You’ll own CAI’s cloud infrastructure end-to-end: the AWS footprint, CI/CD pipelines, container orchestration, and observability platforms that let our engineering teams ship with confidence. This isn’t a “keep the lights on” role. You’ll architect infrastructure that meets federal compliance requirements by design, build out our DataDog monitoring from the ground up, and lay the foundation for AI/ML workloads. You’ll work closely with our Product Dev teams, Security and Compliance, and Platform Architect to keep our infrastructure secure, efficient, and developer-friendly - supporting customers who turn ideas, networks, and data into real outcomes. High autonomy. Real ownership. Infrastructure that matters. What You’ll Do - Architect AWS infrastructure: Design and manage our cloud footprint for scalability, high availability, and security controls aligned with NIST 800-53 and SOC 2 - Build reliable CI/CD pipelines: GitHub Actions with automated quality gates (testing, coverage, security scanning) that let developers ship to Kubernetes with high confidence - Codify everything in Terraform: Establish IaC standards, enforce peer review, detect drift, and maintain consistent patterns across dev, nonprod, and prod - Run Kubernetes at scale: Operate and optimize EKS clusters with zero-downtime upgrades, right-sized resources, and security policies - Build out DataDog observability: Create dashboards, alerts, and integrations that give teams actionable insight into infrastructure health - Embed security in pipelines: Snyk scanning, container image validation, AWS security baselines, and compliance-ready documentation - Support AI workloads: Build infrastructure for LLM Ops; compute scaling, model deployment pipelines, and cost optimization Our Tech Stack - Cloud: AWS (EKS, RDS, S3, KMS, Secrets Manager, VPC, ALB, CloudTrail, Security Hub) - IaC: Terraform, GitOps workflows Containers: Kubernetes (EKS), Docker, Helm, ArgoCD - CI/CD: GitHub Actions, Codecov, Amazon ECR Security: Snyk (SAST, container scanning, dependency scanning), AWS security controls, TLS 1.3 - Observability: DataDog (infrastructure monitoring, dashboards, alerts), OpenTelemetry - Compliance: NIST 800-53, NIST 800-171, SOC 2, CMMC Level 2, FedRAMP High readiness - Future: AWS GovCloud (IL2/IL4) What We’re Looking For Must-Haves - 5+ years of hands-on DevOps or Platform Engineering experience with AWS - Production Terraform (or OpenTofu) expertise for infrastructure as code - Strong Docker and Kubernetes (EKS) experience in production - Experience implementing security controls aligned with NIST 800-171 or NIST 800-53 - Hands-on CI/CD pipeline design (GitHub Actions preferred) - Experience with observability platforms (DataDog strongly preferred) - Understanding of GitOps practices and deployment automation - US citizenship (required DoD contracting and FedRAMP compliance) Nice-to-Haves - Candidates located in the Minneapolis/ Saint Paul, MN area for coworking opportunities. However remote candidates are encouraged to apply. - LLM Ops or AI/ML infrastructure experience - Advanced AWS certifications (DevOps Engineer Professional, Security Specialty) - High-growth startup or B2B SaaS background Why Join Collaboration AI? Modern stack, real problems. Kubernetes, Terraform, DataDog, GitHub Actions — no legacy infrastructure, no manual deployments. You’ll build on tools you actually want to use. AI-native culture. We build with AI, not just for AI. Claude Code, agentic workflows, and AI-assisted infrastructure automation are how we work daily. You’ll be expected to push the boundaries of what’s possible with AI tooling in your domain and you’ll have the freedom to do it. Work that matters. >Our customers span defense, pharma, aerospace, global enterprises, and universities; complex organizations where the stakes are real. The infrastructure you build will meet the most demanding compliance requirements in the industry: FedRAMP High, CMMC Level 2, SOC 2. Own it. Small, senior team. High autonomy. Your infrastructure decisions are visible, valued, and directly tied to company outcomes.

ABOUT VEG In 2014, VEG was born with a mission to help people and their pets when they need it most by challenging norms and fixing the ER experience. Since then, we’ve expanded rapidly, with hospitals nationwide open 24/7/365, and created an ER experience that focuses on what our pets and pet parents really need. We’ve done the same for our people (VEGgies), finding a way to say YES so they are empowered to achieve great things, grow in unexpected ways, and find a place where they truly belong. We’re rethinking emergency care from every angle—from how we run our hospitals to how we support the people working inside them. That’s where our headquarters team comes in. Whether building technology to make our hospitals more efficient, recruiting and growing incredible VEGgies, or bringing our brand to life through marketing, our VQ (VEG Headquarters) team makes it all possible—ensuring our hospitals and people have everything they need to help pets and their families. VEG is a 2025 and 2026 certified Great Place to Work®. THE JOB We are looking for a Senior Site Reliability Engineer who understands that at VEG, "reliability" is a medical necessity – if our proprietary platform, DogByte, goes down, a pet's life could be at risk. You will be the primary lead for our platform's resilience, transforming our infrastructure into a self-healing system that empowers our medical teams to provide 24/7/365 life-saving care. You will spend your time bridging the gap between high-level architectural strategy and hands-on technical "surgery," ensuring our engineering teams can build at pace while the foundation remains rock-solid. You will evolve and strengthen an existing system that must meet the demands of VEG’s hospital expansion – ensuring our infrastructure never limits our ability to open new hospitals or provide medical care. You will own the ongoing stability of DogByte, scaling it from its current state into a robust enterprise platform where one hospital's traffic is isolated and does not impact another's experience. This job has an opportunity to work at our VQ in White Plains or could be open to remote work. WHAT YOU’LL DO - Formulate short- and long-term strategies to ensure DogByte withstands year-over-year volume increases, specifically solving for hospital-to-hospital traffic isolation - Work with engineers to ensure data flows -- from client to API to database -- are configured for high-concurrency and maximum reliability - Build automated processes to handle high-traffic spikes and automatically remediate common system errors - Set up monitoring and alerting to identify latency throughout the stack and resolve issues before they impact hospital operations - Establish and meet SLOs for high availability, ensuring our engineers can build products without worrying if the system can support them WHAT YOU NEED - Bachelor’s Degree preferred or equivalent experience - 5+ years in SRE/DevOps roles, expertly handling high-concurrency environments - Deep understanding of the AWS ecosystem managed entirely through Infrastructure as Code - Expertise in traffic management, including load balancing techniques, Nginx configuration, and autoscaling to handle volatile patterns - Technical leadership in observability, establishing the tracing frameworks and monitoring required to diagnose latency issues and ensure high availability across the entire request lifecycle - You have direct experience with technologies relevant to our technical stack, which currently includes: AWS ECS, Terraform, Nginx, PostgreSQL (RDS), Python WHO YOU ARE - Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives - Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team’s’ accomplishments - Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results - Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge HOW WE INVEST IN YOU - Competitive Compensation Including ($170,000 - $200,000) + bonus + benefits. - Comprehensive health and wellness benefits that start on day one, and access to free therapy or counseling - Paid parental leave, up to 10 weeks at 100% of regular salary, and offering inclusive fertility and family-building care for all types of families - Unlimited PTO to use for vacation or sick days—however you need it! - Generous employee referral program, so our awesome people can bring in more awesome people. - And the little (big) things, like casual office attire, ability to bring your fur baby to work, cool VEG swag, food in the fridge for when you’re hungry and free lunches twice a week!! - Company laptop and a monthly cell phone reimbursement DEI At VEG, diversity is not just a word—it's a strength that fuels innovation and kindness. Our mission is “Helping people and their pets when they need it most.” And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve—where different perspectives are not only welcomed but celebrated. We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world’s veterinary emergency company.