Avolve

• Own public sector marketing pipeline performance across new business acquisition and existing customer growth/expansion, from strategy through MQL delivery, influence on revenue, and reporting • Develop integrated B2G go‑to‑market strategies aligned to new logo acquisition, upsell/cross sell opportunities, and multiyear expansion within existing customers • Build segment specific strategies that support different motions: net new demand, customer adoption, expansion, and partner led opportunities • Translate complex government technology and services into clear, compelling value propositions tailored to buyers, users, and partners across the customer lifecycle • Plan and execute partner‑aligned growth initiatives across permitting and services partners, including platform partners (e.g., Esri, Microsoft), systems integrators, and professional services firms, from campaign strategy through measurement. • Plan, execute, and continuously optimize multichannel, full funnel campaigns supporting: New business demand generation, Customer retention, adoption, and expansion, Partner sourced and partner influenced pipeline • Design and manage targeted nurture programs for key public sector personas, customer segments, and lifecycle stages with paid advertising, email marketing, events, and more • Support event, field, and customer marketing initiatives with tightly aligned pre and post event campaigns • Make data informed decisions on campaign prioritization, investment, and optimization with a high degree of autonomy • Partner closely with Sales and SDR teams to align messaging, enable outreach, and support opportunity acceleration • Collaborate with Product, Customer, and Operations teams to ensure messaging reflects real customer outcomes and market needs • Support partner marketing initiatives with government platform and services partners • Own campaign performance measurement, reporting, and optimization using HubSpot and related analytics tools • Present marketing strategy, performance, and recommendations to senior stakeholders with clarity and confidence • Proactively identify gaps, opportunities, and risks within the public sector go‑to‑market motion and take ownership of solutions • Drive best practices in marketing automation, segmentation, and ABM workflows • Mentor and guide other marketing team members as the function continues to scale.

• Administer Microsoft Entra ID (Azure AD) including users, groups, roles, MFA, conditional access, and lifecycle workflows. • Implement, maintain, and troubleshoot SAML 2.0 and OIDC SSO integrations with third-party and internal applications. • Manage SCIM provisioning for automated user and group lifecycle management: Attribute mapping and transformation Group/role assignments Deprovisioning and access enforcement Support onboarding/offboarding processes with a strong emphasis on least privilege and auditability. • Provide operational support for Microsoft Azure and Google Cloud Platform (GCP) environments. • Assist with administration of compute, storage, networking, and identity‑integrated services. • Monitor system health, respond to alerts, and support incident resolution. • Perform routine maintenance, configuration changes, and service improvements. • Manage endpoints using Microsoft Intune and Apple Business Manager (ABM) for: Windows 10/11 devices Android devices macOS, iOS, and iPadOS devices Deploy and maintain Configuration profiles and compliance policies Security baselines and encryption requirements Application deployment and update strategies Troubleshoot device enrollment, policy conflicts, and compliance issues. • Assist with maintaining compliance with: ISO 27001 ISO 43001 GDPR SOC 2 Type II Support audit preparation by providing evidence, access documentation, and procedural updates. • Follow and enforce security policies related to identity, devices, and cloud infrastructure. • Act as an escalation point for complex IAM, SSO, MDM, and cloud issues. • Participate in after‑hours or off‑hours support as needed for: System outages Identity or integration failures Planned maintenance or critical changes.

• Monitor and meet service level agreement response times • Troubleshoot software issues; including network connectivity and software errors • Respond to end-user questions and training requests • Maintain a high level of knowledge regarding software functionality and enhancements • Communicate clearly with customer stake holders • Work autonomously with ticketing system, product documentation, and customer requests to determine priorities and decision making • Curate troubleshooting guides and knowledgebase • Configuration management of customer systems • Work closely with product and development teams in assisting with testing prior to software releases

• Collaborate closely with development teams to integrate interactive mapping features into enterprise SaaS applications, delivering intuitive spatial solutions across multiple platforms • Plans the development, enhancement, and support of GIS software, database, web applications, and interfaces. • Develop software within the .NET framework and Angular alongside GIS products • Provide technical expertise for desktop, server, and mobile applications • Integrates applications with other enterprise systems and/or with the enterprise Service Oriented Architecture • Serves as a key technical expert in developing Esri Enterprise, AGOL, Pro and mobile applications • Serves as a technical advisor for updating and improving existing GIS applications in various business areas • Serves as technical lead in directing other team members and ensuring products are delivered on time and on budget • Assists in recognizing and developing skills and abilities of team members in order to assist professional growth • Participate in and lead components of GIS projects, including defining project scope, timelines, and deliverables. • Document technical specifications, system processes, data models, and operational procedures clearly and comprehensively. • Managing geospatial data (including Big Data) using Python and/or PostgreSQL • Integrate spatial and non-spatial data from diverse sources. • Develop and implement data automation scripts and workflows (e.g., using Python, SQL) to improve efficiency in data processing and management.

• Be the Subject Matter Expert for GIS & Esri Toolsets such as but not limited to ArcGIS Pro, AGOL, ArcGIS Living Atlas, ArcGIS Urban, ArcGIS Enterprise, ArcGIS Developer Account and Experience Builder. • Be the driver of product changes keeping our tech stack and the Esri stack in mind, to develop optimal solutions that can work in an array of Esri tools and scale as we grow. • Align Avolve functionality with Esri GTM strategy and licensing to maximize co-selling opportunities. • Oversee our Esri-compatible Feature Service and other derivative Esri-focused solutions. • Gain a deep understanding of customer experience, foresee customer use cases, identify and fill product gaps, and generate new ideas that grow market share, improve customer experience, and drive growth. • Be the representative of the customer's needs and communicate workflows to the Product & Engineering teams. • Become an expert on our client use case and gain deep understanding of all of our spatial datasets - being able to understand how our project data will work in GIS use cases, a penchant for spatial analysis using multiple relevant datasets joined at the parcel level. • Work with Director of Product and the sales team to drive more product and solution opportunities with our Esri partners. • Translate product strategy into detailed technical requirements and prototypes. • Work closely with engineering teams to deliver quick time-to-market and optimal resources. • Work closely with support on client issues on relevant products and be able to QA/QC and solve problems with the technical teams. • Drive product launches including working with external partners, executives, Engineering, and other product management team members. • Act as a product champion to build awareness and understanding. • Represent the company by collecting customer and partner feedback on company products and services. • Create buy-in for the product vision both internally and with key external partners.

• Develop and execute a strategic sales plan to meet or exceed revenue targets for the assigned territory. • Identify, target, and build relationships with key decision-makers within public sector organizations. • Conduct in-depth needs analysis to understand the specific challenges and objectives of prospective customers. • Lead the sales process from prospecting to contract negotiations, ensuring a consultative approach. • Collaborate closely with internal teams, including product and marketing, to tailor solutions that meet customer needs. • Maintain accurate and up-to-date records of sales activities and customer interactions using CRM software (Salesforce). • Achieve or exceed quarterly and annual sales goals and contribute to the overall growth of Avolve Software. • Stay current on industry trends, market developments, and competitor activities in the Govtech space.

• Execute the product lifecycle: Execute the planned strategy, roadmap development, and release shipments to ensure portfolio competitiveness and alignment with business objectives. • Collaborate across functions: Partner with engineering, professional services, support, marketing, and sales teams to deliver cost-effective solutions and support go-to-market strategies. • Conduct market & customer analysis: Gather insights through research and voice-of-customer programs to identify trends, inform product decisions, and prioritize enhancements. • Develop go-to-market plans: Work with sales and channel teams to define pricing, positioning, and promotional activities that maximize adoption and growth. • Serve as subject matter expert: Provide training, technical documentation, sales enablement, and customer engagement support to strengthen product knowledge internally and externally. • Monitor performance & improve outcomes: Track key product metrics — including adoption, revenue, orders, pricing, quality, and customer satisfaction — and implement continuous improvement initiatives to meet company targets.

• Own the month-end close cycle, including transaction categorization, reconciliations, schedule maintenance, and preparation of financial statements. • Maintain accounting schedules, prepare journal entries, and perform reconciliations to ensure accurate financials. • Lead AP processing, vendor management, cash reconciliations, and prepaid schedules. • Liaise with the Controller on accounting processes, workflows, automation, and related projects. • Assist with payroll preparation and payroll tax compliance matters. • Support development and enforcement of back-office systems, policies, and procedures. • Prepare ad-hoc financial analyses related to financial statements and business needs. • Ensure accuracy, thoroughness, and high attention to detail in all accounting activities.

• Develop and execute the engineering strategy in alignment with company goals, focusing on innovation, growth, scalability, and quality. • Drive the architectural design, including dependent services, service interactions, and policies • Simplify and improve the cost/benefit of a function/service/architecture strategy • Experience working with or managing DevOps and technical infrastructure disciplines • Align engineering initiatives with business priorities, ensuring cross functional collaboration with Product and Support teams. • Build, lead, and optimize a high-performing engineering team, fostering a collaborative and results-oriented culture. • Engage with clients and stakeholders to understand their needs, address technical challenges, and ensure our solutions meet their requirements. • Work closely with product management, customer success, professional services and customer support teams to align engineering efforts with business objectives and client expectations. • Implement and maintain rigorous quality assurance processes to ensure the reliability, security, and performance of our software solutions. • Ensure that our solutions adhere to relevant regulatory requirements (SOC2 Type 2) and industry standards, particularly those specific to government and public sector clients.