This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Gametime is looking for a Principal Product Manager, Fan Experience to own new user activation end-to-end across mobile app, mobile web, and desktop web. This role is focused on helping new fans reach value faster — clearly understanding Gametime’s value proposition, engaging meaningfully in early sessions, and entering the purchase funnel with confidence. This is a senior individual contributor role with full accountability for strategy, roadmap, and execution. You’ll partner closely with Engineering, Design, Data, and Marketing/CRM to improve how users experience Gametime from their very first interaction. This role reports to the VP of Product. - Own new user activation across app and web, from first visit through early engagement and entry into the purchase funnel. - Define and drive the activation roadmap, balancing rapid experimentation with durable product improvements. - Partner closely with Marketing and CRM to improve acquisition and landing page experiences that better engage and convert users earlier. - Own onboarding experiences, ensuring new users quickly understand Gametime’s value and how to get started. - Lead A/B testing and experimentation across activation and early lifecycle surfaces, using insights to inform product decisions. - Work cross-functionally with Engineering, Design, and Data to ship high-quality experiences that improve speed to value, clarity, and delight. - Develop a deep understanding of new user behavior and pain points, and use those insights to continuously improve the fan experience. Qualifications - 6–10 years of product management experience, ideally on consumer products with meaningful acquisition and onboarding surfaces. - Experience owning activation, onboarding, or early lifecycle experiences across web and mobile. - Proven ability to operate as a senior IC, driving strategy, execution, and outcomes independently. - Strong experimentation and analytical skills, with experience using data and testing to guide decisions. - Excellent cross-functional collaboration and communication skills. - A user-first mindset with a focus on speed to value, clarity, and early engagement. Requirements - Experience with consumer marketplaces or high-intent consumer apps. - Background partnering closely with Marketing or CRM teams. - Passion for building intuitive, high-impact first-time user experiences. Benefits - Flexible PTO - Competitive salary & equity package - Monthly Gametime credits for any event ($1,200/yr) - Medical, dental, & vision insurance - Life insurance and disability benefits - Diverse Family-forming benefits through Carrot Fertility - 401k, HSA, pre-tax savings programs - Company off-sites and meet-ups - Wellness programs - Tenure recognition

• Coalesces member feedback, industry experience, and market research to build a product strategy and roadmap • Contributes to the unified product roadmap and vision for the Tessitura platform • Facilitates our product development process • Prioritizes projects and features • Communicates effectively internally and externally about product strategy • Conducts analysis to translate complex member workflows into clear product requirements

World Central Kitchen (WCK) is building a global Response Support Platform to deliver 24x7 omnichannel support to frontline teams operating in crisis environments worldwide. This platform will integrate AI-powered Tier 0 self-service, a Knowledge Management System (KMS), multilingual helpdesk capabilities, Global Event Monitoring (GEM), and CRM capabilities — either expanding our current use of Salesforce or evaluating alternative solutions. The VP, Response Technology holds accountability for the platform vision and strategy. The Product Manager will work closely with the VP to drive execution — conducting discovery, developing recommendations, managing stakeholder engagement, and coordinating implementation. This is a highly collaborative role where the PM brings structure, rigor, and execution capacity while the VP provides strategic direction, prioritization guidance, and decision-making on key trade-offs. Key Partnerships This role sits at the intersection of several teams. Success depends on building strong, trust-based relationships across the organization. - Enterprise Technology owns WCK's technology stack and will provide engineering capacity for implementation. The PM needs to deeply understand the existing stack, some components may already meet platform requirements, and stay tightly aligned on architecture decisions and build vs. buy trade-offs. - The Director of Knowledge Management (within Governance) holds functional ownership of  Knowledge Management (KM) curation and implementation. The PM will partner closely with them to ensure the KMS component reflects governance standards while meeting operational needs. - Beyond these core partnerships, the PM will engage regularly with Response Operations, Community Response, People Response, and Response Security — the teams who will ultimately use the platform daily. Key Responsibilities Product Strategy & Vision - Shape the product vision for the Response Support Platform across all components: KM, omnichannel helpdesk, AI Tier 0, Global Event Monitoring (GEM), and CRM - Develop comprehensive product requirements based on stakeholder needs across Response Operations, Community Response, People Response, Response Security, and Governance - Create and maintain a prioritized product roadmap aligned with organizational priorities - Navigate trade-offs across speed, safety, compliance, and user experience Discovery & Requirements - Conduct stakeholder interviews across all functional areas to understand support needs, pain points, and workflows - Document current-state processes and identify gaps in existing support capabilities - Define user personas and journey maps for field teams, remote coordinators, and central staff - Translate operational requirements into technical specifications in coordination with Enterprise Technology Solution Evaluation & Selection - Assess existing tools within WCK's technology stack for potential use, in partnership with Enterprise Technology - Research and evaluate enterprise platform options (e.g., ServiceNow, Salesforce Service Cloud, Zendesk, Genesys) with consideration for build vs. buy trade-offs - Evaluate AI/ML capabilities for Tier 0 self-service, NLP translation, and predictive routing - Assess CRM requirements and evaluate options — including expansion of current Salesforce implementation or alternative solutions - Develop solution recommendation documentation and evaluation criteria aligned with Enterprise Technology standards - Coordinate vendor demonstrations and technical evaluations as needed Stakeholder Alignment & Communication - Build cross-functional alignment with partner teams - Prepare and present progress updates to stakeholders - Manage stakeholder expectations and surface escalations as needed - Drive consensus on prioritization decisions Deliverables Phase 1: Discovery & Foundation (Months 1-3) - Stakeholder interview synthesis and requirements documentation - Current-state assessment and gap analysis - Product vision document and 12-month roadmap - Platform solution recommendation with evaluation criteria (build vs. buy analysis) - CRM requirements assessment and preliminary recommendation - 3-month checkpoint presentation to leadership Phase 2: Selection & Planning (Months 4-6) - Vendor evaluation summary and recommendation - Platform architecture and integration design - Detailed implementation plan and timeline - MVP scope definition and acceptance criteria Phase 3: Build & Iterate (Months 7-12) - MVP delivery oversight and iteration based on user feedback - CRM integration with Phase 1 platform deployment - Product documentation and training materials - Quarterly roadmap updates and stakeholder reviews - 12-month engagement summary and transition plan 3-Month Evaluation Criteria At the 3-month checkpoint, the engagement will be evaluated against the following success criteria: - Completion of stakeholder discovery across all key functional areas - Delivery of product vision document and roadmap approved by VP, Response Technology - Platform solution recommendation delivered and evaluation process initiated - CRM requirements documented with preliminary recommendation - Demonstrated ability to drive alignment across cross-functional stakeholders - Established effective working relationships with Enterprise Technology and Knowledge Management partners - Effective communication and collaboration with Response Technology leadership Either party may terminate the engagement at the 3-month checkpoint with 14 days written notice if the above criteria are not satisfactorily met. Working Arrangements - Location: Remote (US timezone overlap required for core collaboration hours) - Hours: Full-time equivalent (~40 hours/week) - Communication: Regular syncs with VP, Response Technology; async collaboration via Slack/email - Travel: Minimal; potential for occasional travel to WCK HQ or field locations if needed Terms & Conditions - Initial term: 12 months from contract effective date - 3-month evaluation checkpoint with mutual termination option (14 days notice) - Extension beyond initial term subject to mutual agreement - All work product and intellectual property created under this agreement shall be owned by WCK

• Define and lead the product strategy and roadmap, balancing long-term vision with short-term delivery priorities • Proactively identify opportunities for innovation, new use cases, and product differentiation based on customer insight, market trends, and emerging technologies • Conduct competitive analysis and evaluate external products, APIs, or integrations to enhance product capabilities • Act as a key stakeholder manager, working closely with internal teams, and leadership to align expectations, manage trade-offs, and drive decision-making • Translate complex customer and operational needs into clear product requirements and priorities • Partner closely with engineering, sales, and marketing to deliver impactful product features and ensure adoption across different markets • Use user behavior analysis, feedback, and data to continuously improve product usability, value, and customer satisfaction