Attentive

Role Description As a Program Coordinator, you will work with some of our largest brands to execute optimized retention marketing strategies across channels, including both SMS and email. By collaborating with our CSM team, you will develop our customer's most ambitious marketing ideas, ensuring they are able to drive growth and conversions with Attentive. Your deep platform knowledge, including experience executing email campaigns, journeys, and transactional messaging, brings value to our customers by ensuring they can get more done. You'll become an Attentive expert, bridging the gap between our product and customers. Your core responsibility will be to execute customer projects, ensuring successful partnerships. You will work in conjunction with members of the CSM, Support, and Professional Services teams to maintain alignment on our customers' marketing goals, including the execution and optimization of SMS and email programs. What You’ll Accomplish - Deliver Attentive Service offerings (Onboarding or Recurring engagements), designed to drive value for our customers - Leverage your Attentive platform expertise to design and build List Growth tools, Segments, Campaigns, Journeys, Reports, and email sends within the Attentive UI - Execute and support cross-channel marketing initiatives, including promotional email campaigns, automated journeys, and transactional messaging programs - Apply channel best practices across SMS and email to improve engagement, conversion, and retention outcomes for customers - Develop strong relationships with cross-functional team members and our customers - Manage your assigned accounts in collaboration with Attentive account teams to ensure customers remain engaged and are successful in their adoption of the Attentive platform - Provide creative solutions and execute swiftly keeping the industry's best practices in mind - Translate customer feedback into specific product recommendations - Positioned as a valuable extension of our customers' teams, your attention to detail and quick execution builds trust between us and our customers - Update internal workflows and documentation so that they remain as accurate as possible Qualifications - You have 1-2 years of customer-facing experience in preferably a Customer Success, Support, or Agency role - Prior experience with SaaS or E-Commerce platforms preferred - Familiarity with email marketing execution, including campaigns, automated journeys, and transactional messaging, is a strong plus - You understand the key metrics that Attentive customers are interested in measuring (List Growth, Revenue, Message-Level Performance) - You are motivated by helping others and derive satisfaction from being part of a team - You understand how the day to day work delivered by our team directly impacts our customers' progress towards their own goals - You are a quick learner and ready to get your hands dirty, able to find creative workarounds when faced with limitations - You are extremely detail oriented, organized, and have a strong ability to prioritize and manage your time effectively - You are proactive and communicative, never shying away from a quick Slack or Zoom Benefits - Competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work - The US base salary range for this full-time position is $46,000 - $65,000 annually + commission + equity + benefits - This role is salaried non-exempt and eligible for overtime compensation Company Description Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights. - Recognized as the #1 provider in SMS Marketing by G2 - Partners with more than 8,000 customers across 70+ industries - Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us - Distributed global workforce with employee hubs in New York City, San Francisco, London, and Sydney - Consistently recognized for its performance and culture - Proud to be included in Deloitte’s Fast 500, LinkedIn’s Top Startups, Forbes’ Cloud 100, Inc.’s Best Workplaces, and the Human Rights Campaign Foundation's Corporate Equality Index

Role Description Our engineering department consists of 200+ people across multiple teams, such as application development, infrastructure, data platform, machine learning, and security. We believe our company will win in the long run through product innovation. To get there, we obsess over iteratively delivering customer value through rapid prototyping and data-driven decision-making. We’re looking for a self-motivated, highly driven Software Engineer with a strong understanding of low-level distributed systems concepts - not just tool users, but systems thinkers. We want engineers who are comfortable reasoning about how infrastructure behaves under load, how services communicate over the network, and how data flows through complex architectures. Our team is focused on building the platform to support data driven products and strategic outcomes for our customers. We do this by providing an extensible and flexible compute platform to access highly available, mission critical data sets. What You’ll Accomplish - Architect high-throughput solutions that power our most critical operations, ensuring scalability and efficiency. - Expand and enhance our self-service platform, collaborating with cross-functional teams to fuel our AI, ML, and analytics goals. - Tackle complex distributed data challenges, streamline system integrations, and uphold high standards of quality and governance. - Champion cutting-edge technologies, keeping our platform at the forefront of industry advancements and enabling strategic outcomes. - Unify data from diverse systems, paving the way for experimentation and innovation while empowering teams with intuitive tools and frameworks. Your Expertise - Track record of debugging issues across layers—from application logic to infrastructure bottlenecks—and understand the tradeoffs in system design, not just the settings in a managed UI. - You don’t just know how to run jobs in tools, you understand how they operate under the hood and how connected storage impacts performance like: - How simple storage API semantics (e.g. consistency, eventual visibility, multi-part uploads) affect job execution. - The impact of network I/O and data locality on performance and cost. - The way resource scheduling and JVM tuning influence distributed job behavior. - Proven experience as a Software Engineer with a focus on high throughput scalable systems. - In-depth knowledge of high throughput processing technologies such as Spark, Flink, and/or Kafka. - Proficiency in Java and strong understanding of object-oriented design, data structures, algorithms, and optimization. - You have development experience working with data warehouse tools like Snowflake, Clickhouse, Trino, etc. - You’ve experience with open source data storage formats such as Apache Iceberg, Parquet, Arrow, or Hudi. - You are knowledgeable about data modeling, data access, and data replication techniques, such as CDC. - You have a proven track record of architecting applications at scale and maintaining infrastructure as code via Terraform. - You are excited by new technologies but are conscious of choosing them for the right reasons. What we use - Our backend is Java / Spring Boot microservices, built with Gradle, coupled with things like DynamoDB, Pulsar, Flink, Spark, Postgres, Planetscale, and Redis, hosted via AWS. - Our frontend is built with React and TypeScript, and uses best practices like GraphQL, Storybook, Radix UI, Vite, esbuild, and Playwright. Salary and Benefits - The US base salary range for this full-time position is $178,400 - $205,500 annually + equity + benefits. - Our salary ranges are determined by role, level and location. Company Values - Default to Action - Move swiftly and with purpose. - Be One Unstoppable Team - Rally as each other’s champions. - Champion the Customer - Our success is defined by our customers' success. - Act Like an Owner - Take responsibility for Attentive’s success.

Role Description As a GTM Engineer at Attentive, you will serve as an embedded technical builder within Revenue Operations, reporting to the VP of Revenue Operations. This role is designed to increase the speed, adaptability, and leverage of our go-to-market organization by building smart, lightweight solutions on top of our core systems landscape. - Partner closely with our RevTech team, which owns the foundational systems roadmap and long-term architecture. - Move quickly to solve high-value GTM problems that do not need to wait for the core roadmap. - Design and deploy fast, thoughtful solutions across workflow automation, data enrichment, AI-enabled processes, and bespoke internal tooling. - Reduce manual work and improve the quality of our go-to-market signals. - Ideal for someone who is highly technical, pragmatic, and motivated by shipping real solutions quickly. - Excited by ambiguity and energized by business problems. Qualifications - Strong experience building workflows, automations, or internal tools in GTM, Revenue Operations, and adjacent technical roles, ideally in a high-growth SaaS environment. - 2+ years of experience working across GTM systems such as Salesforce, Gong, enrichment tools, and automation platforms. - Hands-on experience with GTM systems and automation tooling, such as Salesforce, Gong, Zapier, enrichment platforms, AI workflow tools, or similar technologies. - Strong systems judgment, including the ability to distinguish between workflows that should be solved through fast, bespoke builds versus those that require more durable, enterprise-grade solutions. - A high-agency builder mindset: entrepreneurial, resourceful, and comfortable operating off-leash within clear swim lanes. - Demonstrated ability to move quickly and independently, turning loosely defined business problems into practical, working solutions with limited oversight. - Fluency with AI tools and emerging automation capabilities, along with genuine curiosity about how to apply them in practical ways to improve business operations. - Strong cross-functional instincts and communication skills, with the ability to work directly with technical and non-technical stakeholders. Requirements - Build fast, high-impact GTM solutions by designing and shipping workflows, automations, and internal tools. - Reduce manual work across the GTM organization by eliminating repetitive tasks through automation. - Increase signal density and data usefulness by improving the quality of data collected and surfaced. - Identify and deploy AI-enabled workflows to improve go-to-market productivity. - Operate with speed and pragmatism, building with a clear point of view on where speed matters most. - Self-source high-value opportunities by working directly with frontline teams and leaders. - Own outcomes, driving work end-to-end from problem identification through implementation, adoption, and iteration. Benefits - Competitive perks and benefits, from health & wellness to equity. - US base salary range for this full-time position is $140,000 - $160,000 annually + equity + benefits. Company Description Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. - Recognized as the #1 provider in SMS Marketing by G2. - Partners with more than 8,000 customers across 70+ industries. - Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us. - Distributed global workforce with employee hubs in New York City, San Francisco, London, and Sydney. - Consistently recognized for performance and culture, including Deloitte’s Fast 500 and LinkedIn’s Top Startups.

Role Description We are looking for an energetic and motivated individual contributor with a strong professional and technical background. In this role, you will work closely with your inside sales representative to identify, engage, and close new business across industries including but not limited to sports, travel, entertainment, media, franchises, and more. You will collaborate with marketing, product, partnerships, customer success, and design teams to share market feedback and help shape our positioning. This is an outside sales role that allows for remote work and involves travel and onsite meetings. This role will report to the RVP of New Vertical Sales. What You’ll Accomplish - Develop target customers at the C-suite, VP, and Director level. - Work in a team along with your dedicated inside sales representative to schedule new business meetings. - Prepare, present, and close new business through on-site meetings, conferences, and other industry events. - Act cross-functionally with marketing, product, and design to guide market positioning and to provide feedback on product requirements. - Leverage CRM data and manage the sales process to ensure delivery against metrics. Qualifications - 5-7+ years as an outside salesperson progressively selling SaaS products (required). - Experience selling digital marketing or eCommerce technology (preferred). - Consistent performance exceeding quota, with references. - Hard-working and persistent, putting in the time before and after meetings to deliver great results. Requirements - Competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work. - The US base salary range for this full-time position is $120,000 - $150,000 annually + commission + equity + benefits. - Our salary ranges are determined by role, level, and location. Company Description Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights. - Recognized as the #1 provider in SMS Marketing by G2. - Partners with more than 8,000 customers across 70+ industries. - Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us. - Employee hubs in New York City, San Francisco, London, and Sydney. - Consistently recognized for performance and culture. - Proud to be included in Deloitte’s Fast 500, LinkedIn’s Top Startups, Forbes’ Cloud 100, Inc.’s Best Workplaces, and the Human Rights Campaign Foundation's Corporate Equality Index.

Role Description We are seeking a highly motivated senior sales leader with a proven history of closing complex, high-value deals in a competitive and evolving marketing space, who will build and lead a team that is driving new business growth by owning the end to end sales cycle and adoption of our new products for our largest customers. You will manage a team of Strategic Accounts Directors and play a critical role in coaching them on developing processes, and analyzing metrics to drive key decision-making within our Strategic Sales organization. In this role, you’ll have the opportunity to significantly impact the growth of our company, drive sales enablement, evangelize new products and execute our strategic revenue growth strategy. What You’ll Accomplish - Build and lead a team of high-performing individuals as the company grows, focusing on increasing wallet share of Strategic accounts through the sale of new products and expansion into portfolio brands and geos. - Leverage CRM data to construct, forecast, and manage sales activity and drive pipeline to meet revenue targets and company goals. - Lead the dialogue with sales, product management and marketing regarding market opportunities, sales positioning, use of resources and strategic planning. - Work closely with the Attentive Leadership Team, providing clear feedback on how the expansion sales motion is working and how we can better align revenue strategy with overall company objectives. - Collaborate with Sales and Customer Success teams to ensure a cohesive customer experience and build lasting relationships across customer accounts and securing expansion growth. - Engage with prospects to understand their unique and specific pain points and produce compelling business cases to meet their needs. Qualifications - 10+ years of B2B/Enterprise software sales with an emphasis on SaaS sales in the marketing technology space. - 5+ years of SaaS sales management experience. - Passion, drive and the desire to be a part of a growing team that makes a difference for both the company and our clients. - Excellent negotiation and leadership skills. - Record of meeting or exceeding sales quotas. - An excellent and structured verbal and written communicator. - Thrive in a fast paced, innovative work environment. - Willingness to travel, up to 25%. Benefits - Competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work. Company Description Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights. - Recognized as the #1 provider in SMS Marketing by G2. - Partners with more than 8,000 customers across 70+ industries. - Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us. - Distributed global workforce with employee hubs in New York City, San Francisco, London, and Sydney. - Consistently recognized for performance and culture. - Included in Deloitte’s Fast 500, LinkedIn’s Top Startups, Forbes’ Cloud 100, Inc.’s Best Workplaces, and the Human Rights Campaign Foundation's Corporate Equality Index.

Role Description We are seeking a strong operator who is excited to help set the strategic direction of Attentive’s Revenue organization, primarily focused on Customer Success and our post-sales teams. You should be able to leverage data and AI, your strong business acumen, and operational rigor to create scalable systems and programs that will help transform the organization and drive revenue retention. You’ll work with key stakeholders to ensure the delivery of high quality initiatives that have an outsized impact on Attentive’s growth and overall customer experience. This position reports directly to our VP, GTM Strategy. What You’ll Accomplish - Translate leadership goals into clear short-term and long-term roadmaps with defined owners, timelines, and outcomes—ensuring cross-functional programs move from concept to measurable impact. - Own execution of strategic programs supporting our post-sales teams, primarily Customer Success, and drive forward the projects and initiatives needed to ensure success of those programs. - Regularly report on the effectiveness of these strategic programs to senior management, providing insights and recommendations for ongoing improvements. - Leverage AI to drive efficiency throughout the post-sales organization and champion AI opportunities across the organization. - Anticipate and address problems and opportunities proactively. Qualifications - 5+ years in business operations, consulting, or program/project management, preferably in a B2B SaaS environment. - Demonstrated ownership of ambiguous projects and self-defining objectives and priorities. - Strong analytical skills with the ability to pull together your own data to generate insights. - Strong organizational and project management skills, with the ability to manage multiple initiatives simultaneously in a fast-paced environment. - Proven ability to work effectively cross-functionally, building relationships and ensuring cohesive strategies towards common business goals. - AI-native and eager to deepen expertise in AI tools and apply them to your work. - Sense of ownership and urgency with objectives & priorities. - Excellent written and verbal communication abilities. - Deep understanding of SaaS go-to-market motions – especially across Customer Success, Services, and Support. Benefits - Competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work. - The US base salary range for this full-time position is $130,000 - $180,000 annually + variable compensation + equity + benefits. - Our salary ranges are determined by role, level and location. Company Description Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights. - Recognized as the #1 provider in SMS Marketing by G2. - Partners with more than 8,000 customers across 70+ industries. - Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers. - Distributed global workforce with employee hubs in New York City, San Francisco, London, and Sydney. - Consistently recognized for performance and culture, including Deloitte’s Fast 500, LinkedIn’s Top Startups, Forbes’ Cloud 100, Inc.’s Best Workplaces, and the Human Rights Campaign Foundation's Corporate Equality Index.

Role Description Attentive’s streaming platform is the backbone of our real-time messaging and personalization ecosystem, powering billions of events and processing millions of messages per second. It enables teams across the company to build responsive, data-driven products at massive scale. We’re looking for an Engineering Manager to lead the Streaming Platform team, responsible for evolving and operating the core infrastructure that powers event ingestion, processing, and delivery across Attentive. In this role, you will combine strong technical leadership with people management to drive the next generation of our streaming architecture balancing reliability, scalability, and developer productivity. You’ll work at the intersection of infrastructure, data, and product engineering, partnering closely with teams across the organization to ensure our streaming platform unlocks innovation in personalization, experimentation, and growth. This is a high-impact role for a leader who thrives on scaling distributed systems and building high-performing teams in a fast-moving environment. What You’ll Accomplish - Technical & Platform Leadership - Define and drive the technical vision and roadmap for Attentive’s streaming platform (Kafka, Pulsar, Flink, etc.), aligning with company-wide goals. - Evolve the streaming platform to support AI/agent-driven workloads, including real-time feature pipelines, low-latency inference, event replay, and closed-loop feedback systems for continuous learning and decisioning. - Partner with ML and data teams to define standards and primitives (data contracts, observability, consistency) that enable reliable integration between streaming systems and AI agents while maintaining scalability, debuggability, and platform simplicity. - Oversee the design and evolution of high-throughput, low-latency, and cost-efficient streaming systems that power mission-critical use cases. - Team Leadership & Execution - Build, mentor, and lead a high-performing team of engineers, fostering a culture of ownership, collaboration, and continuous improvement. - Balance hands-on technical involvement with people leadership, providing guidance on architecture, design, and execution. - Drive effective planning, prioritization, and delivery across multiple initiatives while maintaining high standards for quality and reliability. - Developer Experience & Platform Adoption - Champion improvements to the streaming developer experience, including tooling for observability, debugging, testing, and configuration. - Enable product and data teams to move faster by building self-service capabilities and paved paths, while supporting advanced use cases for power users. - Promote best practices in event design, schema management, and system usage across the organization. - Cross-Functional Collaboration - Partner with product, data, infrastructure, and ML teams to deliver scalable, real-time solutions for customer-facing features. - Act as a bridge between platform and application teams, ensuring alignment on priorities, tradeoffs, and system capabilities. - Influence broader engineering strategy around real-time systems, data infrastructure, and platform architecture. - Operational Excellence - Ensure high standards for reliability, observability, and incident response across the streaming ecosystem. - Drive improvements in system performance, cost efficiency, and scalability. - Establish and maintain best practices for monitoring, alerting, and debugging distributed systems at scale. Qualifications - 9+ years of experience in software engineering, with 2+ years in engineering management or technical leadership roles. - Strong background in distributed systems and high-throughput data infrastructure, particularly event streaming or messaging systems. - Experience with technologies such as Kafka, Pulsar, Flink, Spark, or Kinesis, and a deep understanding of their tradeoffs and operating models. - Proven ability to lead complex platform or infrastructure initiatives spanning multiple teams. - Solid backend engineering skills (preferably Java/Spring Boot) with the ability to engage in technical design and code reviews. - Experience building and operating systems with a focus on scalability, reliability, and debuggability. - Familiarity with cloud-native infrastructure (AWS, Kubernetes/EKS) and infrastructure-as-code (Terraform, Helm). - Strong understanding of observability practices (metrics, tracing, logging) in distributed systems. - Demonstrated ability to hire, mentor, and grow engineers, and foster an inclusive, high-performance culture. - Excellent communication skills, with the ability to clearly articulate technical tradeoffs and influence stakeholders. Benefits - Competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work. Company Description Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights. Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers. With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture.

Role Description We’re looking for a Principal Product Marketing Manager to shape how we tell the story of AI across our omnichannel platform. In this role, you’ll define a durable messaging and storytelling framework that brings together our AI-powered capabilities—translating complex innovation into clear, compelling customer value. - Lead how our narrative comes to life across campaigns, sales, product experiences, and thought leadership. - Partner closely with Product, Demand Generation, Sales, and Brand to ensure our story is cohesive, differentiated, and resonates with both technical and business audiences. - If you are a storyteller with the technical depth to understand modern AI—and the influence to drive alignment across teams—this role will energize you. Qualifications - 8–12+ years of experience in product marketing within B2B SaaS, ideally working on highly technical or platform products. - Experience marketing AI-powered products (e.g., generative AI, agents, automation, personalization, or data platforms). - Proven ability to lead complex positioning and messaging initiatives with visibility at senior leadership and executive levels. - Exceptional storyteller who can simplify complex concepts without losing depth or credibility. - Strong executive presence and communication skills, with experience influencing cross-functional stakeholders. - Highly collaborative, with a track record of driving alignment across Product, Marketing, and Sales. - Experience mentoring others and raising the bar for product marketing craft. Requirements - Define the AI + Omnichannel Narrative - Shape how we position and communicate transformative AI experiences on our omnichannel platform, translating advanced capabilities into clear, compelling customer value. - Develop a durable messaging framework spanning AI-driven personalization, automation, and orchestration across channels. - Create a cohesive narrative that connects product innovation to real customer outcomes and business impact. - Lead Omnichannel Storytelling at Scale - Bring the platform story to life across every touchpoint—web, campaigns, lifecycle, sales, events, and partner channels. - Ensure consistency and clarity of messaging across a complex, multi-product ecosystem. - Partner with Brand and Content to deliver high-impact storytelling across formats (campaigns, thought leadership, launch events). - Lead Strategic Go-to-Market - Own GTM strategy for our platform launches, ensuring strong differentiation and clear value articulation. - Partner cross-functionally with Product, Demand Gen, Sales, and Customer Success to align on messaging and execution. - Influence product direction by bringing market, competitive, and customer insights into roadmap discussions. - Drive Alignment at the Executive Level - Partner with senior leadership to define and align on product marketing strategy and narrative direction. - Act as a unifying force across PMM, Product, and GTM teams to ensure consistency in how we go to market. - Serve as a trusted advisor on messaging for high-visibility initiatives. - Inform Strategy with Market Insight - Conduct market, customer, and competitive research to inform positioning, messaging, and GTM strategy. - Continuously refine narratives based on performance, feedback, and evolving market dynamics. Benefits - Competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work. - The US base salary range for this full-time position is $130,000 - $170,000 annually + equity + benefits. - Our salary ranges are determined by role, level, and location. Company Description Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights. - Recognized as the #1 provider in SMS Marketing by G2. - Partners with more than 8,000 customers across 70+ industries. - Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us. - Employee hubs in New York City, San Francisco, London, and Sydney. - Consistently recognized for performance and culture. - Included in Deloitte’s Fast 500, LinkedIn’s Top Startups, Forbes’ Cloud 100, Inc.’s Best Workplaces, and the Human Rights Campaign Foundation's Corporate Equality Index.

Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights. Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers. With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in Deloitte’s Fast 500 (four years running!), LinkedIn’s Top Startups, Forbes’ Cloud 100 (five years running!), Inc.’s Best Workplaces, and the Human Rights Campaign Foundation's Corporate Equality Index! About the Role We are looking for an experienced customer success person to join our team as a Customer Success Manager on the Mid-Market Team. You will take ownership of relationships with our Mid-Market customers and lead their program strategy in a consultative and data-driven fashion. Your core responsibility will be working with customers as a trusted consultant and to own customer relationships completely - advising on marketing strategy, best practices and feature functionality. You will work in close coordination with Sales, Solutions Architects, and New Product Specialists to provide maximum value for your customers, while retaining and growing revenue for Attentive. You will be responsible for accurate revenue and renewal forecasting, understanding customers goals and implementing tailored success plans, driving executive level relationships, and identifying opportunities to expand the customers suite of Attentive products to satisfy their goals. What You’ll Accomplish - Cement the relationship with new and existing customers including: onboarding, integration, account growth, new product adoption, and renewals - Develop a “consultant” perspective to customer communications, questions, and meetings - Lead and present at regular customer meetings, both in-person and over video conference - Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year through proactive touch points and take the lead in developing resolution strategies - Contribute to the continued development and improvement of the Attentive Customer experience Your Expertise - 2-4 years of account management experience required, with some experience in MarTech - Strong understanding in customer success techniques and strategies - Comfortable learning new software (for design, data management, and internal tools) - Experience navigating complex work processes, tight timelines, and changing teams - Extremely detail oriented and organized - Knowledge of Salesforce or related CRM tools - Interest in startups, software and entrepreneurship - Experience managing and negotiating renewal and expansion opportunities You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work. For US based applicants: - The US base salary range for this full-time position is $76,000 - $90,000 annually + commission + equity + benefits - Our salary ranges are determined by role, level and location #LI-AR1 By applying for this position, your data will be processed as per Attentive's Privacy Policy. Attentive Company Values Default to Action - Move swiftly and with purpose Be One Unstoppable Team - Rally as each other’s champions Champion the Customer - Our success is defined by our customers' success Act Like an Owner - Take responsibility for Attentive’s success Learn more about AWAKE, Attentive’s collective of employee resource groups. If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience. At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.

Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights. Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers. With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in Deloitte’s Fast 500 (four years running!), LinkedIn’s Top Startups, Forbes’ Cloud 100 (five years running!), Inc.’s Best Workplaces, and the Human Rights Campaign Foundation's Corporate Equality Index! About the Attentive Team Have you ever received text message marketing from your favorite brand with an incredible offer? Did you know that effective text message marketing is by far the highest ROI marketing channel? And did you know that customers are increasingly preferring to interact with brands through text? That is what we do at Attentive. We help the world’s largest brands interact with their clients at the right time and with the right message. Our platform powers more than 400 million messages per day, approaching 100 billion per year. We’re building big things! Check out our tech blog here: https://tech.attentive.com/ About the Role Our Business Intelligence team transforms complex data into actionable insights and impactful reporting. We empower clients and internal teams with the metrics, analytics, reports, and visualizations needed to make informed decisions and shape strategies that drive meaningful growth. Joining our team offers a dynamic career opportunity to collaborate with some of the most talented data professionals in a high-performance, high-impact environment. As a Software Engineer on the BI Tooling & Platform team, you will have the opportunity to shape the foundation on which our metrics are built and retrieved. You will collaborate with talented engineers, product managers, and other internal stakeholders to create innovative applications that empower our BI Team to deliver metrics that our customers trust and rely on. What You’ll Accomplish - Collaborate and negotiate with Product Management to meet the user’s needs without sacrificing quality or accruing tech debt. You deeply loathe regressions and take proactive steps to protect against them through a variety of testing techniques. - You are constantly improving the quality of the project you are working on, both via code contributions as well as long-term advocacy for larger-scale changes. - Build amazing consumer experiences, taking responsibility for code quality, scalability, reliability and performance. - Collaborate with subject matter experts, fellow developers, and internal stakeholders to turn business goals into achievable technical roadmaps. Your Expertise - 3+ years of professional experience in software development focusing on data engineering and backend systems. - Advanced proficiency in Java, with a deep understanding of object-oriented programming principles. - Proficiency in python programming, Experience with Apache Airflow, Snowflake, containerization technologies (e.g., Docker, Kubernetes), and designing scalable data ingestion and processing services is highly desirable. - Hands-on experience designing and developing microservices and APIs. - Skilled in working with both relational and non-relational databases, as well as streaming technologies. - Proven track record of architecting and delivering high-scale, high-quality applications. - Demonstrated excellence in execution, balancing the urgency of speed with the necessity of quality. - Excellent communication skills, with the ability to collaborate effectively with both technical and non-technical stakeholders. - Comfortable navigating ambiguity and translating business objectives into clear, actionable deliverables. - Enthusiastic about exploring and adopting new technologies, with a pragmatic approach to selecting tools that align with project goals. Nice to Haves - Proven experience working with data, including SQL, data analysis, and data engineering. - Strong familiarity with AWS services, cloud infrastructure, and workflow orchestration, GraphQL. - Experience with messaging systems or streaming platforms such as Kafka or Pulsar. - Practical knowledge of DevOps practices and tools, including Docker and Kubernetes, for containerization and orchestration. - Familiarity with AI tools (e.g., Claude and Codex) to explore opportunities for up-leveling the team's capabilities and company performance. You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work. For US based applicants: - The US base salary range for this full-time position is $135,000 - $175,000 annually + equity + benefits - Our salary ranges are determined by role, level and location #LI-DNI By applying for this position, your data will be processed as per Attentive's Privacy Policy. Attentive Company Values Default to Action - Move swiftly and with purpose Be One Unstoppable Team - Rally as each other’s champions Champion the Customer - Our success is defined by our customers' success Act Like an Owner - Take responsibility for Attentive’s success Learn more about AWAKE, Attentive’s collective of employee resource groups. If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience. At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.