Array

• Understand and interpret client needs to tailor solutions that exceed expectations, ensuring personalized and effective outcomes. • Collaborate directly with clients and internal teams to construct comprehensive project plans, aligning project goals with client expectations and internal capabilities. • Oversee internal processes to ensure project plans are executed to specifications and deadlines. • Provide regular updates to clients, including detailed status reports, keeping them informed and engaged throughout the project lifecycle. • Offer advanced support for technology usage, including Relativity, ensuring clients can effectively use the technology and resolve issues promptly. • Address and resolve client issues with delivered or hosted data, maintaining client satisfaction and trust by ensuring data integrity and availability. • Process data through Relativity Processing as needed, supporting efficient handling and management of client data.

Role Description The Records Retrieval Specialist is responsible for registering, organizing, and documenting incoming correspondence from facilities and witnesses responding to legal requests for records. This position ensures accurate intake, notation, client communication, and proper digital file organization to support legal records processing. - Register all incoming responses related to legal requests for records. - Request client approval for additional fees submitted by custodians. - Track, identify, and account for undocumented or unmatched responses. - Upload, organize, and maintain digital records in the correct network folders. - Match received documents to the correct legal request or case. - Request additional information from clients when needed. - Provide status updates and relevant information to internal and external stakeholders. - Maintain accurate documentation and notes in DAS or other internal systems. Qualifications - Strong attention to detail and accuracy in data and document handling. - Proficiency in computer systems, file management, and digital record organization. - Ability to input detailed notes into DAS or other records software. - Ability to navigate a shared network, create folders, and maintain file structure. - Strong written communication skills for client and internal correspondence. - Ability to manage multiple incoming requests and prioritize work effectively. Requirements The base Compensation for this role will be $19.50 an hour and will be dependent upon the individual's location, skills, experience and qualifications. Benefits - People-Focused Culture - Competitive Pay & Quarterly Incentives - Comprehensive Benefits, 401k & Wellbeing Programs (link for details) - Paid Time Off & Holidays - Professional Development & Career Growth Opportunities

• Lead strategic deployments quarterly, driving eARR with ownership of quality, timelines, and outcomes • Project Manage end-to-end implementation strategy, managing complex integrations, stakeholder alignment, and risk • Optimize deployment frameworks by identifying inefficiencies and implementing scalable, automated solutions and tooling • Partner with Engineering and Product, influencing the roadmap with client insights and technical feedback • Lead cross-functional execution across Sales, CS, Product, and Engineering for seamless customer lifecycle delivery • Institutionalize best practices via scalable documentation, playbooks, and knowledge systems to elevate team consistency • Support organizational scalability by forecasting capacity, mitigating pipeline constraints, and reducing future eARR risk • Leverage AI as a core layer for accelerating solution design, implementation, and continuous deployment improvement

• Support field efforts on retrofits, repowering, commissioning, and service repairs • Ensure tools and equipment needed during field-related efforts are operating properly • Manage Concur’s expense reporting system • Submit Field Service Reports on daily activities • Perform other duties as assigned

• Client Needs Discovery: Assist in understanding and interpreting client needs to help tailor solutions that meet their expectations. • Consultation and Planning: Work with clients and internal teams to help construct project plans, ensuring alignment with client goals and internal capabilities. • Project Oversight: Support internal processes to ensure project plans are executed according to specifications and deadlines. • Client Communication: Provide regular updates to clients, including status reports, to keep them informed and engaged throughout the project lifecycle. • Technical Troubleshooting: Assist in providing support for technology usage, including Relativity, to ensure clients can effectively use the technology. • Issue Resolution: Help address and resolve any client issues with delivered or hosted data, maintaining client satisfaction and trust. • Data Processing: Assist in processing data through Relativity Processing as needed, supporting the efficient handling and management of client data.

• Client Needs Discovery: Assist in understanding and interpreting client needs to help tailor solutions that meet their expectations. • Consultation and Planning: Work with clients and internal teams to help construct project plans, ensuring alignment with client goals and internal capabilities. • Project Oversight: Support internal processes to ensure project plans are executed according to specifications and deadlines. • Client Communication: Provide regular updates to clients, including status reports, to keep them informed and engaged throughout the project lifecycle. • Technical Troubleshooting: Assist in providing support for technology usage, including Relativity, to ensure clients can effectively use the technology. • Issue Resolution: Help address and resolve any client issues with delivered or hosted data, maintaining client satisfaction and trust. • Data Processing: Assist in processing data through Relativity Processing as needed, supporting the efficient handling and management of client data.

• Serve as the primary point of escalation for complex, aging, or high-priority cases within an assigned book of business, monitoring case status and proactively resolving issues that impact turnaround time, quality, or client satisfaction • Communicate directly with clients on escalated matters, providing timely updates, resolution plans, and ensuring all orders are processed accurately and in compliance with client requirements and internal procedures • Provide day-to-day oversight, coaching, and performance management for Records Retrieval Specialists, identifying trends and addressing gaps in productivity and quality • Support onboarding and training of new RRS team members and foster a culture of accountability, continuous improvement, and high-quality work • Review and manage aging orders within defined timelines, conduct quality reviews of retrieval activity, and identify process inefficiencies with actionable improvement recommendations • Analyze performance data and case metrics to identify risks and trends, track KPIs, and deliver regular status reports to the Records Collection Department Manager • Partner with the Department Manager, internal stakeholders, and cross-functional teams including legal, compliance, and client services to ensure alignment on priorities, procedures, and client expectations

• Assist in the execution of Array’s Compliance Management Program and related policies, procedures, and controls. • Conduct compliance reviews of marketing materials, consumer-facing content, disclosures, websites, customer journeys, and communications. • Support compliance reviews of new products, features, client use cases, and third-party relationships. • Perform compliance monitoring and testing activities to assess adherence to regulatory requirements and internal policies. • Assist with consumer complaint investigations, root cause analysis, trend reporting, and remediation efforts. • Support regulatory change management efforts by tracking and evaluating new laws, regulations, and supervisory guidance. • Partner with Product, Marketing, Client Success, Operations, Engineering, Legal, and Information Security teams to identify and mitigate compliance risks. • Assist with client due diligence reviews and ongoing oversight activities. • Maintain compliance documentation, risk assessments, issue logs, corrective action plans, and supporting evidence. • Prepare reports and presentations for management, committees, and internal stakeholders. • Support sponsor bank, credit bureau, and third-party compliance obligations as needed. • Research and analyze applicable laws and regulations including FCRA, FACTA, UDAAP, CAN-SPAM, GLBA, ECOA, Reg E, Reg Z, SCRA, and privacy requirements. • Help drive a culture of compliance by providing practical guidance and support to business partners. • Maintain a habit of using AI tools to think, build, and ship faster—it’s your default, not an afterthought.

Role Description As an eDiscovery Project Manager (PM) at Array, you will be the driving force behind our client projects, serving as the primary point of contact and consultant for our clients. You will take lead to ensure seamless collaboration across a dynamic team to deliver exceptional service. Your role will be pivotal in managing client and project information, and you will work closely with internal departments to implement the best solutions for our clients' needs. - Manage end-to-end eDiscovery projects, including scope, resources, timelines, and risks. - Act as the primary client contact, ensuring clear communication and client satisfaction. - Leverage RelativityOne to optimise workflows for data processing and review. - Coordinate with legal teams, IT, and vendors to achieve project goals. - Maintain high-quality standards and provide training on RelativityOne features. Qualifications - Client Focus: Unwavering commitment to ensuring client satisfaction. Proficient at building and sustaining high-touch exceptional client relationships with ESI and portfolio clients. - eDiscovery: Strong proficiency and knowledge of the eDiscovery workflows and technologies. Capable to evaluate client needs and effectively solution to exceed expectations. - Technical Proficiency: High aptitude with database programs, text editors, and review platforms. - Relativity Expertise: Proficient knowledge of Relativity Processing and working knowledge of various Relativity features. RelativityOne Certification (e.g., Relativity Certified Administrator) preferred. - Multitasking Ability: Excellent at managing multiple tasks with strong follow-through. - Organizational Skills: Highly organized with a keen attention to detail. - Communication Skills: Exceptional customer service, interpersonal, and communication skills. - Flexibility: Availability to work extended hours and on a flexible schedule as needed. - Team Collaboration: Proven ability to thrive in a team-based environment. - Quality & Continuous Improvement minded: Strong analytical and problem-solving skills. Benefits - People-Focused Culture - Competitive Pay & Quarterly Incentives - Benefits & Wellbeing Programs - Flexible Time Off & Remote Work Options - Professional Development & Career Growth Opportunities - Exposure to cutting-edge technology in the Legal Services Industry

• Manage and develop a team of up to 10 account executives to achieve and exceed sales targets. • Provide ongoing coaching, feedback, and development to drive individual and team success. • Implement and refine sales strategies, tools, and processes to maximize efficiency. • Lead hiring efforts for team expansion, ensuring alignment with company goals. • Collaborate with cross-functional teams to optimize sales strategies and revenue growth. • Analyze performance metrics and market trends to adjust strategies and achieve results. • Maintain a habit of using AI tools to think, build, analyze, and execute faster—it’s your default, not an afterthought.