Array

Role Description The Senior Scheduling Coordinator is a high-level individual contributor responsible for managing complex scheduling requests, mentoring junior staff, and ensuring optimal day-to-day operations. This role serves as a key liaison between scheduling, sales, and operations to uphold service delivery and client satisfaction standards. The Senior Coordinator must become fluent in ReporterBase9, Front, Prevail, and Zoom using these tools to manage high-volume communications, oversee workflows, and contribute to team performance and continuous improvement initiatives. Key Responsibilities: - Manage high-volume scheduling requests and last-minute changes with minimal supervision - Oversee inbox management, flag urgent requests, and ensure all emails are responded to within 30 minutes - Perform quality control on job entries and confirmations across multiple shifts - Support resource (court reporter) management and retention efforts, including usage tracking and freelance recruiting coordination - Guide team members on best practices and escalation protocols - Lead coverage coordination for training schedules, PTO, and emergency backfill needs - Audit cancellations and status updates for accuracy, reduce late fees, and ensure compliance - Contribute to onboarding and process training for new team members - Ensure full compliance with client-specific instructions and SLAs - Serve as the primary on-call resource during assigned rotations Qualifications - 5–8 years in court reporting scheduling, legal services, or operations coordination - Proven ability to prioritize and problem-solve in a fast-paced, client-focused environment - Strong leadership, mentoring, and decision-making capabilities - Excellent written and verbal communication - Knowledge of industry-specific tools and CRM platforms - Flexible to work cross-shift and provide on-call support when assigned Benefits - People-Focused Culture - Competitive Pay & Quarterly Incentives - Comprehensive Benefits, 401k & Wellbeing Programs - Flexible Time Off & Remote Work Options - Professional Development & Career Growth Opportunities - Exposure to cutting-edge technology in the legal services industry

• Lead business development efforts to drive growth • Collaborate with cross-functional teams • Develop strategies for new market opportunities • Build and maintain relationships with clients and partners

• Own financial modeling, forecasting, budgeting, variance analysis, and reporting across multiple business lines and strategic initiatives. • Partner with Accounting and leadership teams to deliver accurate monthly close analysis, board-ready reporting, and actionable business insights. • Support M&A activity through due diligence, integration modeling, synergy tracking, and ROI analysis. • Build KPI dashboards, sensitivity analysis, and operational reporting to improve visibility into revenue, margins, and operating profit. • Maintain a habit of using AI tools to think, build, and ship faster—it’s your default, not an afterthought.

• Drive revenue growth by positioning and selling software solutions • Identify and develop new software revenue opportunities • Build and manage a pipeline of software and SaaS opportunities • Partner closely with Account Managers • Engage with owners and operators post-installation to drive adoption • Lead product demonstrations and value-based discussions • Act as a key liaison between Product Management, Sales, Engineering, and Marketing teams • Maintain a strong understanding of the utility-scale solar market

Role Description We are looking for a motivated Project Associate to join our growing organization. This position is based in the United States (preferably New York) and can work cross-functionally on projects across all teams. They are forward-thinking and create efficiencies while pushing through roadblocks. This person is comfortable rotating across departments (engineering, product, marketing, and people, for example). However, there is potential for longevity in a specific department if they find an area they are passionate about! You Will: - Collaborate across departments to accomplish projects, processes and high priority tasks. - Identify needs of project deliverables from launch through close. - Identify appropriate stakeholders on new projects and work with third-party vendors, managing tracking of progress. - Monitor the progress of projects and adapt to ensure successful outcome. - Organize and participate in video meetings. - Support several levels of stakeholders including the CEO, other C-level executives, and project leads on ad hoc requests. - Create detailed technical documentation of errors, issues, and resolutions. - Maintain a habit of using AI tools to think, build, and ship faster—it’s your default, not an afterthought. Qualifications - Bachelor's degree or equivalent experience in a relevant field. - 1+ years of relevant administration experience. - Strong communication and organizational skills, including attention to detail and managing up and across the organization in order to execute projects. - Ability to work independently and follow processes with minimal supervision. - Willing and excited to learn about new parts of the business. - Interest in understanding a startup or B2B SaaS products. - Proficiency in understanding and creating reports. - A belief that AI is reshaping work, you instinctively use it to accelerate everything you do. Requirements Pay Transparency: - $70,000 base salary Expected interviews: - Recruiter conversation - Take Home Assignment - Hiring Manager Interview - Loop round: How We Work, Building Trust-Cross Functionally Benefits - Full medical, dental, and vision, premiums covered at 100% for full-time employees and 70% for dependents - Unlimited PTO and sick leave + 14 company holidays to encourage a healthy work-life blend - 100% 401k match up to 4% with immediate vesting - Generous and competitive parental leave for all parents - $1,000 desk setup subsidy to set-up your unique remote office - $100/month to subsidize wifi/cell phone expenses - Summer Fridays (half-day Fridays) typically from late May to the end of August - AnniversArray Kits for work anniversaries

• Plan and execute a high volume of client, prospect, partner, and internal events across multiple markets and industries. • Coordinate all aspects of event logistics from concept through post-event follow-up, ensuring seamless execution and exceptional attendee experiences. • Manage calendars, timelines, budgets, and project plans for multiple concurrent events with competing priorities. • Support a mix of event formats including executive dinners, roundtables, networking receptions, hosted experiences, webinars, partner activations, and large-scale industry conferences. • Own end-to-end logistics for industry conferences and trade shows, including sponsorship activations, exhibitor coordination, attendee management, shipping, branded materials, registrations, and onsite execution. • Serve as the primary operational point of contact for conference organizers, venues, agencies, and external partners. • Ensure all deadlines, compliance requirements, exhibitor deliverables, and operational milestones are completed on time. • Partner closely with Marketing, Sales, Partnerships, Executive Leadership, and external vendors to align event objectives, attendee strategy, and execution plans. • Coordinate attendee lists, invitations, agendas, presentations, executive schedules, and post-event follow-up activities. • Support lead capture, reporting, and post-event analysis in partnership with Sales and Marketing Operations teams. • Source and negotiate with venues, caterers, transportation providers, production teams, and event vendors to ensure high-quality and cost-effective execution. • Track budgets, invoices, contracts, and event-related expenses while maintaining organized operational records and documentation. • Develop detailed run-of-show documents, operational checklists, and contingency plans to support seamless event execution. • Travel as needed to support onsite execution of conferences, client events, and hosted experiences. • Track event KPIs, attendee engagement, and post-event feedback to support continuous improvement and operational excellence.

• Lead drafting and negotiation of complex commercial agreements, including enterprise customer contracts and strategic vendor/data partnerships. • Partner with Sales, Product, Client Services, Information Security, and Finance to assess risk, and enable revenue with pragmatic legal guidance, understanding the business objective. • Advise on product initiatives (data usage, features, customer experience), bringing a product-oriented legal lens to decision-making. • Translate regulatory and data provider requirements into clear, actionable guidance for deals and operations. • Build leverage and automation through systems by improving CLM (Ironclad), templates, and playbooks to increase speed and consistency. • Coordinate with the in-house legal team to manage shifting priorities and contribute in areas beyond your current expertise. • Support business expansion and emerging initiatives, while staying ahead of fintech and regulatory developments. • Leverage AI tools to think, build, and execute daily

• Manage a high-volume portfolio of core accounts, prioritizing effectively to drive retention, satisfaction, and revenue growth • Develop a strong understanding of each client’s business objectives and align Array’s solutions to support those goals • Own the full client lifecycle, including onboarding, deployment, launch, ongoing optimization, renewal, and expansion • Execute a structured engagement model that balances proactive outreach with scalable communication and support • Identify and act on growth opportunities, including upsell and cross-sell motions across Array’s product suite • Resolve or anticipate client issues with a proactive, solutions-oriented approach • Partner with Product, Marketing, and Deployment teams to deliver consistent and repeatable client outcomes • Provide structured client feedback to inform product improvements and roadmap prioritization • Maintain awareness of industry trends, regulatory considerations, and market dynamics relevant to clients • Maintain a habit of using AI tools to think, build, and ship faster—it’s your default, not an afterthought

• Lead, hire, and develop a high-performing team of ECSMs, setting clear expectations around account ownership, client outcomes, and revenue growth • Define and operationalize the enterprise client success strategy, including segmentation, engagement models, and success metrics across a portfolio of large-scale accounts • Oversee client health, retention, and expansion across $10M+ ARR relationships, ensuring consistent delivery of value and ROI • Build and maintain executive-level relationships with key clients, acting as an escalation point and strategic advisor for the most critical partnerships • Drive a disciplined approach to identifying and executing growth opportunities, including cross-sell, upsell, and expansion into additional Array products • Partner closely with Product, Engineering, Marketing, Sales, and Deployment teams to align client needs with roadmap priorities and deliver tailored solutions • Establish feedback loops that translate client insights into product and business improvements • Implement scalable processes, tools, and reporting to improve forecasting accuracy, account visibility, and team productivity • Monitor industry trends, regulatory changes, and competitive dynamics to position Array as a trusted partner in financial services and fintech • Instill a culture of proactive problem-solving, accountability, and continuous improvement across the team • Maintain a habit of using AI tools to think, build, and ship faster—it’s your default, not an afterthought.

• Establish and administer global EHS policies, standards, procedures, and programs across the organization to ensure ongoing effectiveness and global compliance. • Recommend and implement changes in accordance with changes in laws globally. • Drive continuous improvement in key performance metrics including LTIR, TRIR, incidents, etc. • Lead and promote the EHS function while developing & deploying a positive safety culture focused on influencing behaviors and team member empowerment. • Raise awareness and knowledge of the importance of preventive measures, risk management, continuous improvement, performance measurement, and a focus on organizational EHS. • Lead continuous improvement efforts to establish EHS as a core competency of Array Technologies, and as central to the way we conduct business. • Provide EHS consultation and information to support all company EHS efforts. • Work cooperatively with all levels of management staff on EHS related issues as they impact other company functions. • Ensures adequate and appropriate safety, environmental, and regulatory training for associates. • Lead all organization-wide safety communications. • Provide written reports and other EHS-related results and updates to senior management as requested. • Facilitate incident investigations, root cause analysis, site remediation, and closure of corrective actions as needed. • Ensure the workplace is compliant with all federal, state, and regional regulatory requirements. • Knowledge of Lean/Six Sigma. • Perform other duties as assigned.