Arbitration Forums Inc.

Role Description This role at Arbitration Forums is as unique as it is rewarding because of the AF IPAAL Values (Integrity, Passion, Accountability, Achievement, Leadership) and TRI Model (Trust, Respect, Inclusion). The Senior Cloud Data Engineer will be responsible for designing, developing, and implementing robust, scalable, and secure data pipelines for modern cloud platforms to support analytics and AI/ML needs at Arbitration Forums, Inc. This role will streamline data acquisition from different data sources and set up processes to ensure data quality and data security. Essential Duties and Responsibilities - Data Engineering & Pipeline Development: - Design, develop, and implement robust, scalable, and secure data pipelines in a cloud environment. - Build and manage ETL/ELT processes to efficiently move and transform large datasets from multiple data sources. - Implement secure data access, encryption, and data masking policies. - Develop automated processes to validate data quality and data accuracy. - Document and maintain data workflows and diagrams. - Work with data scientists and AI specialists to automate model deployment lifecycles (MLOps). - Data pipeline/warehouse management: - Configure and maintain cloud-based data warehousing solutions. - Optimize data warehouse storage strategies to support analytics and data science needs. - Set up monitoring tools and alerts to maintain data warehouse availability and reliability. - Troubleshoot, profile, and optimize data pipelines for performance issues to minimize latency. - Collaboration: - Work closely with data architects, data analysts and data scientists to understand their data needs and translate them into technical designs. - Mentor and guide junior data engineers, perform code reviews, and establish best practices for cloud data engineering. - Collaborate with DevOps and ITOps to implement CI/CD pipelines and robust DR strategies. Qualifications - Bachelor’s degree in computer science, Computer Engineering, Information Systems, or a related field. - 7+ years of experience in data engineering with a focus on cloud data engineering. - Technical Skills: - Profound understanding of major cloud platforms (AWS, GCP, Azure) and major cloud data platforms like Snowflake and Databricks. - Hands-on experience with data services offered by cloud platforms. - Expertise in programming languages such as Python, Java, or Scala with strong SQL skills. - Experience with ETL/ELT tools like Talend, DBT, Azure Data Factory, etc. - Experience with CI/CD tools like GitLab/GitHub. - Strong knowledge of data governance, data security, and compliance practices. - Experience supporting data science and machine learning operations. - Familiarity with data visualization and reporting tools (e.g., Power BI, Tableau). - Soft Skills: - Excellent analytical and problem-solving abilities. - Strong communication and interpersonal skills to collaborate with cross-functional teams. - Auto Insurance claims industry experience preferred. Americans with Disability Specifications - PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. - WORK ENVIRONMENT: This is a fully remote position requiring reliable high-speed internet access and a dedicated workspace. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Role Description This role at Arbitration Forums is as unique as it is rewarding because of the AF IPAAL Values (Integrity, Passion, Accountability, Achievement, Leadership) and TRI Model (Trust, Respect, Inclusion). The UX/UI Designer is a senior-level role responsible for the usability and adoption of AI and Data solutions. This role is for a creative and user‑centric person who is responsible for designing intuitive, engaging, and visually appealing digital experiences across web and mobile platforms. The UX/UI Designer is responsible for shaping end‑to‑end digital experiences through a combination of user-centered research, interaction design, and visual interface design. This role requires the ability to translate complex business requirements and user needs into intuitive, elegant, and scalable digital solutions for web, mobile, and enterprise applications. This role works with stakeholders across the organization and member users to understand requirements and define the scope of use cases and collaborates with cross‑functional teams—including AI Solution and Data Products architects, advanced analytics, member experience, and marketing to translate use cases, requirements, and user insights into effective design solutions. Qualifications - Minimum of 8 years of experience in user research and user interface design. - Bachelor’s or Master’s degree in Computer Science, Information Systems, Data. - Proficiency in Figma, Sketch, Adobe XD, Illustrator, Photoshop, or similar tools. - Strong understanding of UX principles, design systems, and interaction design. - Experience conducting user research and usability testing. - Ability to create wireframes, user flows, and prototypes (low and high fidelity). - Strong visual design skills with attention to typography, layout, and color theory. - Excellent communication and storytelling skills. - Experience training/presenting to end users & stakeholders. - Experience as an Agile Scrum team contributor/strong working knowledge of agile methodologies. - Experience working in complex ecosystems (enterprise software, AI/ML tools, healthcare, finance, e-commerce, etc.). - Knowledge of service design methods and holistic experience design. - Experience with prototyping tools such as Principle, ProtoPie, Framer, or After Effects for motion design. - Experience designing with data, dashboards, visualizations, or analytics-heavy interfaces. - Understanding of product strategy, KPI frameworks, and experiment-driven design. Requirements - Auto Insurance industry experience a plus. - Experience working in Agile or cross‑functional product teams. - Familiarity with HTML/CSS fundamentals. - Experience designing for enterprise, SaaS, or mobile-first products. - Knowledge of accessibility guidelines and inclusive design principles. - Working knowledge of agile team tools (Jira, Confluence). - Experience using UI design tools, such as Figma, Axure, etc. - Experience conducting Customer Journey Mapping sessions. - Experience translating improvement opportunities into actionable items. - Seasoned use of MS tools (Word, Excel, Visio, PowerPoint). - Excellent analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy. - Strong interpersonal skills, demonstrated professionalism, and the ability to listen and collaborate with others. - Exceptionally strong communication skills (video conference engagement, verbal, written). - Ability to communicate complex data concepts effectively at all levels. - Team player - ability to work on a self-directed scrum team, make collaborative decisions, take ownership of sprint tasks, be accountable to the team for sprint commitments (swarm to help others). - Ability to quickly resolve conflict by identifying productive and positive outcomes. - Strong organizational and time management skills, requiring minimal supervision. Benefits - This is a fully remote position requiring reliable high-speed internet access and a dedicated workspace. - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Role Description This role at Arbitration Forums is as unique as it is rewarding because of the AF IPAAL Values (Integrity, Passion, Accountability, Achievement, Leadership) and TRI Model (Trust, Respect, Inclusion). The AI Governance & Explainability Engineer is a hands-on technical role within the Data Governance team responsible for ensuring AI, GenAI, and Agentic AI solutions are explainable, governable, auditable, and production-ready. This role embeds governance directly into the AI technology stack, translating policies, regulatory expectations, and risk requirements into technical controls, automated checks, standardized artifacts, and release gates across the AI lifecycle. The role combines AI/ML engineering depth, GenAI & Agentic AI design knowledge, and governance discipline to ensure AI solutions deliver explainability, can be trusted, defended, and audited in production, particularly within the Microsoft Fabric and Purview ecosystem. Qualifications - Bachelor’s or Master’s degree in Computer Science, Information Systems, Data Science, Engineering, or a related field. - Minimum 7 years of experience in AI/ML engineering, data science, GenAI/LLMs, NLP, Agentic AI, data governance, or related roles. - Demonstrated experience operationalizing AI governance, explainability, and risk controls in production environments. - Deep understanding of Agentic AI architectures and lifecycle considerations. Requirements - Strong proficiency in Python with hands-on experience in AI/ML engineering workflows. - Working knowledge of Microsoft Fabric (Lakehouse, OneLake, notebooks, pipelines). - Experience with Microsoft Purview (catalog, lineage, classification, ownership). - Experience with AI/ML and GenAI tooling, including Azure AI Foundry / Azure ML, ML explainability libraries (e.g., SHAP), LLMs, RAG architecture, and prompt engineering. - Familiarity with Agentic AI frameworks and patterns (e.g., tool use, planning, reflection). - Experience integrating governance controls into CI/CD pipelines using GitHub or Azure DevOps. - Understanding of cloud platforms (Azure preferred; AWS/GCP a plus). - Experience producing audit-ready technical documentation and evidence artifacts. - Familiarity with reporting and visualization tools (e.g., Power BI) for governance and monitoring views. Benefits - Adheres to AF Policy and Procedures and the AF IPAAL Values and TRI Model. - Acts as a role model within and outside AF. - Performs duties as workload necessitates. - Maintains a positive and respectful attitude. - Communicates regularly with the departmental leader about department issues. - Demonstrates flexible and efficient time management and ability to prioritize workload. - Consistently reports to work on time, prepared to perform duties of the position. - Meets Department productivity standards. Company Description This is a fully remote position requiring reliable high-speed internet access and a dedicated workspace. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Role Description This role at Arbitration Forums is as unique as it is rewarding because of the AF IPAAL Values (Integrity, Passion, Accountability, Achievement, Leadership) and TRI Model (Trust, Respect, Inclusion). The Power BI & Azure Web App Developer is responsible for leading the analysis, design, development, testing, and deployment of data analytics solutions as well as Azure Web App for a Dashboard portal. The final deliverables for data analytics solutions can take many forms, such as data feeds, reports, dashboards/visualizations, data applications, and end-user reporting. This role plays a key role in designing and developing the dashboard portal, defining the data structures and layers to ensure effective, consistent, and efficient delivery of analytics products to our members and AF employees. This role is expected to interact with AF employees and members to solicit feedback on their designs, utilization of the solutions, and to make recommendations based upon customer feedback. Qualifications - Minimum of 5 years of experience in Azure Web App and Power BI development - Bachelor’s degree in computer science, Business, Statistics, or related field (equivalent work experience may be considered) - Agile development methodology, including tools such as Jira and Confluence for product documentation - Experience designing, developing, and delivering data analytics solutions in Power BI independently - Experience leading logical data modeling in a data analytics environment - Advanced SQL skills, including writing and tuning complex queries, Oracle database experience preferred - Experience and discipline utilizing multiple version control software products and change management processes - Experience utilizing data transformation and load technologies such as Talend, ADF, etc. - Knowledge of advanced data analytics and predictive analytics, including data sciences, text analytics, and machine learning - Experience interacting with Data Science, ML tools such as Dataiku, Azure ML, Databricks AI, etc. - Understanding of cloud-based data engineering processes, as well as exposure to data platforms such as Fabric Requirements - Adheres to AF Policy and Procedures and the AF IPAAL Values and TRI Model - Acts as a role model within and outside AF - Performs duties as workload necessitates - Maintains a positive and respectful attitude - Communicates regularly with the departmental leader about department issues - Demonstrates flexible and efficient time management and ability to prioritize workload - Consistently reports to work on time, prepared to perform duties of the position - Meets Department productivity standards Benefits - This is a fully remote position requiring reliable high-speed internet access and a dedicated workspace - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Essential Duties and Responsibilities - Solution Design & Architecture: - Design and implement scalable web application architecture hosted on Azure App Service (Web Apps), including environment strategy for Dev / QA / UAT / Prod - Define API-driven rendering patterns (e.g., server-side rendering, SPA with API calls, or hybrid), and establish standards for data-fetching, caching, and error-handling - Collaborate with data architects, product architects, and stakeholders to translate requirements into technical designs, including non-functional requirements (performance, resiliency, security, compliance) - Evaluate and recommend Azure services (e.g., API Management, Key Vault, Application Insights, Front Door, Azure Cache for Redis) to meet reliability and scale needs - Web Application Development (UI + Rendering): - Build responsive, accessible web interfaces that render content based on API responses, including robust UI states (loading, empty, partial, error) - Develop reusable UI components and page templates aligned to design standards and accessibility requirements - Implement client-side and/or server-side rendering strategies optimized for performance - Ensure consistent UX behavior across browsers and devices, including mobile-friendly layouts - API Integration & Data Handling: - Integrate APIs to retrieve reports and dashboards from analytics tools such as Power BI and WebFOCUS - Implement resilient API consumption patterns: retries with backoff (where appropriate), timeouts and cancellation, circuit-breaker patterns (as applicable), graceful degradation and fallback UI - Transform and validate API payloads for presentation needs while maintaining data integrity - Coordinate API contracts including versioning and backward compatibility planning - Security, Identity & Access: - Implement authentication and authorization using enterprise identity solutions (e.g., Microsoft Entra ID/Azure AD, OAuth2/OIDC) - Enforce secure coding practices: protect against common vulnerabilities (OWASP Top 10), input validation, output encoding, CSRF protection, secure session/token handling - Manage secrets and certificates using Azure Key Vault (no secrets in code or config files) - Support role-based access control (RBAC) and claims-based authorization patterns across UI features and API access - Azure App Service Configuration & Operations: - Configure Azure Web App resources: deployment slots (blue/green or canary), autoscaling rules, custom domains and TLS certificates, app settings and connection strings - Implement environment-specific configuration management (feature flags, app settings, config providers) - Ensure high availability and reliability with appropriate scaling, health checks, and recovery patterns - Perform routine maintenance: dependency updates, runtime upgrades, certificate renewals, and platform patch planning - Data Engineering and Analysis: - Identifies data needs of members and AF employees - Collaborates with AF teams to define and execute strategies to gather data from multiple sources, creating and maintaining the necessary pipelines while conveying business and technical data needs for the development and deployment of data-based products - Data Visualizations, Reporting and Data Feeds: - Designs, builds, and manages data visualization, reporting and data feeds for internal and external users utilizing tools available - Defines and applies consistent design for the user experience to minimize training needs and provide a common experience across the data analytics platform - Advocates for advances required to deliver insights in new and innovative methods while also focusing on lifecycle maintenance of our data analytics, full breadth of solutions - Power BI embedding: - Embed Power BI content (Power BI Embedded vs user-based embedding), manage embed tokens, handle workspace/report identifiers, and align with Power BI admin settings - Row-Level Security (RLS) / effective identity handling for embedded scenarios - Report catalog / inventory management - Own the data model for the portal catalog (report metadata, owners, tags, audiences, environments, certification status, last refresh, deprecation status) - Implement CRUD/admin workflows (who can add/edit/remove listings; approval workflow if needed) - Data Accuracy and Solution Quality: - Documents and maintains design deliverables and validates application results against calculations and data definitions to ensure quality of products delivered - Conducts testing, follows defect tracking processes to deliver quality solutions. Supports the quality assurance, testing, and production release processes - Partners with Data Governance and Data Architecture to ensure that data is declared in the enterprise taxonomy catalog and managed according to data governance policies - Security: - This role is responsible for following AF Security standards and ensuring the security model and best practices are built into deliverables - The Data Analytics Developer utilizes the AF security standard processes to ensure member data is secured - Production Support: - Proactively follows up on production support tickets or any other reported data discrepancies providing leadership on the prioritization of support activities - Performs incident investigation and service restoration - Change and Configuration Management Duties: - Responsible for version control, change management processes and impact analysis of changes. This includes maintaining the inventory of reports, summaries of changes and driving creation and prioritization of the product backlog - Leads deployment of solutions, including collaboration across AF to ensure seamless and efficient implementation

Role Description This role at Arbitration Forums is as unique as it is rewarding because of the AF IPAAL Values (Integrity, Passion, Accountability, Achievement, Leadership) and TRI Model (Trust, Respect, Inclusion). The RPA (Robotic Process Automation) Engineer is responsible for designing, developing, and implementing software bots that streamline business operations by automating repetitive tasks, freeing human resources to focus on more complex and strategic assignments. The RPA Engineer contributes to Arbitration Forums portfolio of products and services, ensuring that business challenges are met with fit for purpose AI/RPA-powered solutions. - Identifies process candidates for automation, analyzing processes and checking whether they can be automated. - Partners with business architects, data analytics, and AI engineers to define a framework that supports future AI-enabled innovations. Qualifications - Bachelor’s or Master’s degree in Computer Science, Information Systems, Data Science, or a related field. - Minimum of 8 years of experience in data science, machine learning, data management, data governance, or a related role. - Experience using statistics and machine learning to solve complex business problems. - Experience conducting statistical analysis with advanced statistical software, scripting languages, and packages. - Experience building and deploying predictive models, web scraping, and scalable data pipelines. - Working knowledge of cloud services (i.e., MS Azure, AWS, Google Cloud). - Understanding machine learning and AI concepts and tenets. - Experience in SQL and NoSQL. - Strong working knowledge of automation tools such as Blue Prism, Microsoft Power Automate, UiPath, Automation Anywhere, Datamatics, Appian. - Proficiency in programming languages such as Python, C+, C++, Java, .NET. - Expertise in BPMN and workflow-based logic. - Strong knowledge of data governance, data security, and compliance practices. - Familiarity with data visualization and reporting tools (e.g., Webfocus, Power BI). - Excellent analytical and problem-solving abilities. - Strong communication and interpersonal skills to collaborate with cross-functional teams. - Ability to lead projects and mentor junior staff. - Auto Insurance claims industry experience preferred. Requirements - Adheres to AF Policy and Procedures and the AF IPAAL Values and TRI Model. - Acts as a role model within and outside AF. - Performs duties as workload necessitates. - Maintains a positive and respectful attitude. - Communicates regularly with the departmental leader about department issues. - Demonstrates flexible and efficient time management and ability to prioritize workload. - Consistently reports to work on time, prepared to perform duties of the position. - Meets Department productivity standards. Benefits - Support data observability efforts to ensure smooth RPAs operations and to capture and mitigate degradation over time. - Other duties as assigned by manager or project needs. Company Description This is a fully remote position requiring reliable high-speed internet access and a dedicated workspace. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Role Description This role at Arbitration Forums is as unique as it is rewarding because of the AF IPAAL Values (Integrity, Passion, Accountability, Achievement, Leadership) and TRI Model (Trust, Respect, Inclusion). The GenAI and Agentic AI Engineer is responsible for designing, developing, optimizing, and testing generative AI and agentic AI solutions to enable the production of accurate, relevant, and high-quality outputs across various business applications. The ideal candidate will have a strong background in AI, natural language processing, and RPA, and deep expertise in Large Language Models, RAG, prompt engineering, and Robotic Process Automation. The GenAI and Agentic AI Engineer will partner with stakeholders to drive business value to Arbitration Forums and our members through GenAI and Agentic AI solutions. This role excels at the implementation of the agentic AI development process, employing AI techniques to guide and enhance solutions, developing effective AI interactions and automations through proficient programming and testing. Qualifications - Bachelor’s or Master’s degree in Computer Science, Information Systems, Data Science, Linguistics, or a related field. - Minimum of 7 years of experience in NLP, GenAI, LLMs, RAG, data governance, data science, or a related role. - Deep understanding of the components and development process of an Agentic AI solution. Requirements - Advanced programming knowledge, including mastery of programming languages such as Python, and especially AI-centric libraries like TensorFlow, PyTorch, and Keras. - Working knowledge of Azure AI Foundry and ML Studio. - Working knowledge of low code solutions, as well as tool integration and multi-agent collaboration. - Experience mapping and defining business processes and/or workflows for automation purposes. - Cloud computing knowledge for deploying and managing AI applications on cloud platforms like AWS, Google Cloud, or Microsoft Azure. - Deep understanding of containerization technologies like Docker and orchestration tools like Kubernetes for scaling AI solutions. - Experience combining design patterns like Tool Use, Reflection, and Planning for robust and solid automation. - Expertise in generative models such as generative adversarial networks (GANs) and variational autoencoders (VAEs). - Experience in Natural Language Processing (NLP) for text generation projects. - Working knowledge of techniques for text parsing, sentiment analysis, and the use of transformers like GPT models. - Data management knowledge, including data pre-processing, augmentation, and generation of synthetic data. - Proficiency in prompt engineering for generative AI models (GPT-4, DALL-E, etc.) and experience creating and integrating RAG capabilities. - Strong understanding of natural language processing concepts and techniques. - Understanding of Agentic AI frameworks and tools, like CrewAI and Azure AI Foundry. - Working knowledge of cloud services (i.e., MS Azure, AWS, Google Cloud). - Experience with AI tools, such as MS Azure ML, Databricks AI, Snowflake CortexAI, Dataiku. - Strong knowledge of data governance, data security, and compliance practices. - Familiarity with data visualization and reporting tools (e.g., Webfocus, Power BI). - Proficiency in programming languages such as Python, R, or SQL. Benefits - Support model and solution observability efforts to ensure adherence to company policies and enforce governance standards. - Other duties as assigned by manager or project needs. Company Description This is a fully remote position requiring reliable high-speed internet access and a dedicated workspace. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Role Description This role at Arbitration Forums is as unique as it is rewarding because of the AF IPAAL Values (Integrity, Passion, Accountability, Achievement, Leadership) and TRI Model (Trust, Respect, Inclusion). The Marketing and Communications Analyst evaluates and shares information on behalf of the organization, may monitor press releases, and posts content on digital platforms. They verify the accuracy of data to prevent miscommunication and ensure the safety and confidentiality of information. They are responsible for the distribution of information and monitoring communications analytics within the email communications platform. This position uses skills in communications, problem resolution, and analysis to manage digital communications, often working with distribution, content management, and intranet platforms. They may develop corporate communication strategies, manage internal communications, and maintain brand reputation. This position serves as a subject matter expert in the design, layout, and development of company collateral, advertisements for industry trade publications, and AF signage. The objective of this position is to perform duties necessary for the authoring/editing, design, coordination, and development of internal/external communications and documentation across a variety of channels. This position will initiate, develop, and execute internal and external communications/notifications/documentation for new and/or updated products, processes, and services, as they relate to daily business at all levels. This position will provide communications support to other departments to include assisting with the development and execution of communications plans, drafting/editing collateral, and designing graphics. This position assists with the production of executive-level communications and represents the department on project teams and in meetings for corporate goals and initiatives. This role coordinates administrative marketing and communications-related plans and objectives related to AF’s products and services. This position will ensure that assignments are completed in a timely manner and are carried out in accordance with AF’s corporate identity (mission/vision/values/brand) and goals. This role will assist with identifying improvement opportunities and developing recommendations to improve processes for marketing and communications-related issues. This role serves as a back-up in maintaining documentation on the member-facing website and employee intranet. Qualifications - Bachelor’s degree in English, creative or technical writing, journalism, or communications - Three to five years of experience writing, proofreading, editing, and communications preferred - Proficient in Microsoft Office (Word, Excel, Outlook, and PowerPoint) - Proficient in Associated Press style and grammar - Proficient in Adobe Creative Suite (Photoshop, InDesign, and Illustrator) and Acrobat Pro - Experience with Adobe Premiere Pro preferred - Excellent time management and organizational skills - Excellent copywriting, proofreading, editing, and graphic design skills - Exceptional attention to detail and quality conscious - Strong interpersonal skills and ability to work with employees across all departments from front-line to executive levels - Strong grasp of the English language and grammar - Ability to quickly and efficiently shift priorities - Ability to work with minimal supervision, tackle problems, take immediate action, and proactively follow up - Ability to grasp technical concepts as it relates to software/hardware enhancements or system disruptions - Ability to accept constructive criticism - Ability to accept responsibility and work productively in highly accountable environment - Experience with E-Communications platforms - Experience with WebEx, Zoom, or related video conferencing software - Experience with SharePoint and Confluence a plus - Knowledge of insurance industry a plus - Ability to read, analyze, and interpret the most complex documents - Ability to respond effectively to the most sensitive inquiries or complaints - Ability to write speeches and articles in original or innovative techniques or style - Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or Boards of Directors - Time management, mental arithmetic, abstract thinking, creativity, and attention to detail - Ability to utilize good judgment, to adapt to frequent changes in workload, and to adjust competing priorities quickly Requirements - Develop and oversee distribution of external and internal marketing collateral and communications, including e-newsletters, business continuity communications, talking points, training guides, presentations, and fact sheets - Create graphics for communications, the intranet, the website, and social media - Coordinate with SMEs to gather information regarding corporate goal initiatives and other projects to inform communications - Edit, review, and format external and internal company collateral and ensure material adheres to the organization’s brand guidelines - Coordinate with presenters to gather and design content for external and internal meetings - Monitor communications analytics within the email communications platform to inform strategy - Assist with the development of corporate communication strategies - Assist with importing email lists into email communications platform - Segment email lists in email marketing platform based on audience and communication strategies - Assist with the preparation and updating of Board documents - Assist with inventory management of collateral and documentation - Assist with creating/editing videos for communication and the web - Ensure communications follow brand guidelines and speak with one voice - Represent the Communications and Marketing department on project teams and in meetings for corporate goals and initiatives - Attend employee development training - Develop, update, and communicate corporate style guidelines - Maintain record of communication assignments in department platform - Promote the company mission, vision, values - Serves as a backup to the Senior Marketing and Communications Analyst and other members on the team - Manage communication requests and socialize turnaround timeframes to set expectations - Assist internal stakeholders with the communication submission process and guidelines - Other marketing and communications-related duties as assigned Benefits - This is a fully remote position requiring reliable high-speed internet access and a dedicated workspace. - Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Role Description The Technical Services Specialist provides second-level technical support to internal and external users. The first level is the Member Service Center. The Technical Services Specialist receives transferred calls and tickets to troubleshoot issues, advises end users on the appropriate resolution, and performs a variety of proprietary application and desktop support tasks. Technical Services Specialist perform end user Security Administration to AF’s production website. Issues that cannot be resolved will be transferred to a Sr. Technical Services Specialist, Endpoint Solutions, Network, Security, Database, or Development experts. Departmental Expectation of Employee - Ensure courteous, timely, and effective resolution of user issues; adhere to Technical Services service level agreements for both internal and external users. - Follow the Leadership Brand. - Attend security awareness training. - Be available and provide guidance to Tier 1 support staff. - Be viewed as approachable and as a mentor to people regarding their support requests and incidents. Essential Duties and Responsibilities - Respond to requests for technical assistance via phone, email or instant messaging. Log all Technical Services interactions, using the ticketing system. - Monitor/follow-up with users to ensure problems have been adequately resolved. - Redirect unresolved issues to Sr. Technical Services Specialists, follow-up to learn resolution and determine if this should be resolved at the Technical Services level for further related calls. - Research and access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution. - Assist in development and dissemination of help sheets, usage guides, and FAQ lists for end users. - Communicate effectively with all business units and at all levels of staff. - Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications. - Attend training to broaden knowledge of current and future Technical Services issues and technologies. - Identify and immediately escalate situations requiring urgent attention. - Stay abreast of latest technology, and the impacts to requests and incident management, including but not limited to: Artificial Intelligence, Large Language Models, Data Analytics, Data Science, Application Programming Interfaces, Software as a Service/Cloud Shared Responsibility Models, Cypress, and Dynatrace. - Meet or exceed SLA targets for response time, resolution time, and customer satisfaction. - The employee must be able to support operational hours Monday through Friday, between 7:00 a.m. and 6:00 p.m., and participate in on-call rotations as required. Additional Duties and Responsibilities - Secondary work assignments are assigned by the manager, and guidance may be provided by the Sr. Technical Services Specialists as time permits. - If no priority or time sensitive secondary tasks are pending, the Technical Service Specialist may determine which secondary tasks need attention or what end user training needs there are and work to develop and disseminate materials for users. Qualifications - College diploma or university degree in the field of computer science or information sciences, a plus. - Minimum of 3 years equivalent work experience. - Industry-related Certification(s) a plus. - Strong knowledge of computer hardware, including desktops, laptops and printers. - Proficient with desktop and server operating systems including the current Windows and mac operating systems. - Application support experience with multiple browsers including Edge, Chrome and Firefox. - Working knowledge of Office products, WebEx, Antivirus. - Working knowledge of various diagnostic utilities. - Application installation & hardware phone troubleshooting experience. - Knowledge of relevant ticket tracking applications. - Knowledge and experience of customer service practices. Americans with Disability Specifications Physical Demands - While performing the duties of this job, the employee will be required to sit a majority of the time, in front of a computer screen. - Employee will need to be able to utilize a phone headset and be able to conduct phone calls frequently. - Will need to be able to listen to user explanation and to explain resolution steps over the telephone. - Employee may also be required to stand to repair a computer, monitor or peripheral. Work Environment - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - AF is a remote working environment. Employee will need to provide working internet and a space for their computer and monitor setup.

Role Description This role at Arbitration Forums is as unique as it is rewarding because of the AF IPAAL Values (Integrity, Passion, Accountability, Achievement, Leadership) and TRI Model (Trust, Respect, Inclusion). The Cloud Azure Tools Specialist is responsible for managing, configuring, and promoting best practices in the utilization of the Data Insights and Innovation tools. This is a technical role that will lead the gathering of requirements, evaluation, and recommended proposals to implement and tools that support the department needs, as well as the business functions that use the tools. This professional will play a critical role in driving the utilization and adoption of the assigned tools, with a focus on understanding the underlying processes and implementing said processes in the most effective way through the toolset. The Cloud Azure Tools Specialist is expected to interact with AF employees to understand their needs and the utilization of the solutions and to make recommendations based upon their feedback. Qualifications - Minimum of 6 years of tools administration, with a focus on functional support for data related tools. - Bachelor’s degree in Computer Science, Business, Statistics, or related field (equivalent work experience may be considered). - Functional and technical experience in the following tool stack: - Visualization and reporting tools; WebFocus, Sigma, Power BI. - Data transformation tools (ETL/ELT): Matillion, Azure Data Factory, DBT. - Data Platforms: Databricks, Snowflake, Azure ADF. - Data Catalogs and Metadata Management: Purview, Unity, Horizon, Alation. - AI/Machine Learning/Data Science: Dataiku, PyTorch, Azure ML, Databricks AI/ML, Snowflake CortexAI, TensorFlow, Hex. - Cloud API Management: Azure API, Mulesoft, Boomi. - Understanding of data engineering practices, data cataloging and lineage plotting processes, metadata management concepts. Requirements - Adheres to AF Policy and Procedures. - Acts as a role model within and outside AF. - Performs duties as workload necessitates. - Maintains a positive and respectful attitude. - Communicates regularly with supervisor about Department issues. - Demonstrates flexible and efficient time management and ability to prioritize workload. - Consistently reports to work on time prepared to perform duties of position. - Meets Department productivity standards. - Alignment with AF Leadership Brand. - Meets department documentation/process guidelines. - Identifies needs of AF employees for the utilization and adoption of the assigned toolset. - Collaborates with InfoSec, Infrastructure, and Compliance to define user profiles and enable the process for user and access management, ensuring that all policies are being applied. - Defines and applies consistent design for the tools user experience to minimize training needs and provide a common experience to all users of the toolset. - Configures and maintains the functional aspects of the toolset, acting as the SMEs for the tools assigned. - Creates training materials and delivers training for the assigned toolset. - Acts as the functional and technical point of contact for tools providers, leading business reviews and ensuring that AF’s needs are represented and included in the vendors product roadmaps. - Recommends extensions to the functionality of the assigned toolset based on AF’s needs. - Coordinates requests for information, requests for proposals, evaluation, and implementation of tools to meet AF’s needs. - Participates in the procurement and vendor management processes to ensure that the tool stack complies with security, compliance, and legal requirements. - Actively scouts the needs of the organization and new/emerging technologies. - Continuously evaluates the adoption, utilization, and performance of the assigned toolset. - Partners with SMEs to define the best and most cost-effective approach to tool selection and utilization. - Creates and executes the test cases necessary to ensure that the tools implementations are fully aligned and supporting of the requirements. - Documents and maintains deliverables related to the toolset life cycle. - Partners with the Data Insights and Innovation team members to proactively address production issues. - Works closely with Infrastructure and Data Architects and Engineers to establish workload limits and implement cloud data storage and computation best practices. - Performs advanced incident investigation and service restoration for the technology stack assigned. - Follows AF’s security and legal standards to ensure that the security model and the applicable policies are applied to the toolset. - Proactively provides leadership to the assigned technology stack upgrades and lifecycle management. Benefits - This is a fully remote position requiring reliable high-speed internet access and a dedicated workspace. - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Role Description This role at Arbitration Forums is as unique as it is rewarding because of the AF IPAAL Values (Integrity, Passion, Accountability, Achievement, Leadership) and TRI Model (Trust, Respect, Inclusion). As the Internal Audit Manager / Lead, you will play a critical role in safeguarding the integrity, efficiency, and compliance of our operations. You will lead the internal audit function, assess risk across emerging technologies, and ensure robust internal controls in a dynamic, innovation-driven environment. Departmental Expectation of Employee - Adheres to AF Policy and Procedures and the AF IPAAL Values and TRI Model - Acts as a role model within and outside AF - Performs duties as workload necessitates - Maintains a positive and respectful attitude - Communicates regularly with supervisor about Department issues - Demonstrates flexible and efficient time management and ability to prioritize workload - Consistently reports to work on time, prepared to perform duties of the position - Meets Department productivity standards Essential Duties and Responsibilities - Develop and execute a risk-based internal audit plan aligned with company objectives and regulatory requirements - Identify and assess risks related to AI models, data privacy, and cloud infrastructure - Stay current on emerging risks, including AI, machine learning, and cloud-native environments - Lead audits across financial, operational, IT, and compliance domains, with a focus on AI systems, data governance, and cybersecurity - Document relevant processes, evaluate internal controls, and recommend enhancements to support scalability and resilience - Support execution and ensure compliance with relevant standards and audits (e.g., SOC 2, NIST) - Support governance initiatives and contribute to policy development, including AI ethics and data usage - Communicate findings and recommendations effectively across technical and non-technical teams - Deliver clear, actionable audit reports to senior leadership and the audit committee - Supervise and mentor audit staff and/or external consultants - Foster a culture of continuous improvement, collaboration, and ethical accountability - Leverage data analytics and automation tools to enhance audit efficiency and insight - Monitor implementation of audit recommendations and conduct follow-up reviews - Track remediation progress and escalate unresolved issues as needed Qualifications - Bachelor’s degree in Accounting, Finance, Information Systems, or related field (CPA, CIA, or CISA preferred) - 5+ years of internal audit experience, ideally in a tech or AI-driven company - Strong understanding of risk management, internal controls, and regulatory compliance - Experience auditing cloud platforms, data governance, and AI/ML systems is a plus - Excellent communication, leadership, and analytical skills - Proficiency in audit tools, data analytics platforms, and GRC systems Americans with Disability Specifications Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to: - Stand - Walk - Sit - Use hands to finger, handle, or feel objects, tools, or controls - Reach with hands and arms - Climb stairs - Balance - Stoop, kneel, crouch, or crawl - Talk or hear - Taste or smell The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. AF is a remote working environment.