Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Based in Alexandria, Virginia, we support more than a dozen agencies including Veterans Affairs, Transportation, Defense, Homeland Security and the National Science Foundation. We specialize in applying technology, creativity and human-centered services to optimize mission delivery and improve experiences for millions of people who count on government services every day. Founded: 2012 Employees: 300+ nationwide EEO Statement Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.
Medical Support Assistant
Location
United States
Posted
2 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Medical Support Assistant
Aptive
Role Description Aptive Resources is hiring Medical Support Assistants to support the VA South Texas Veterans Health Care System (STVHCS) Care in the Community (CITC) program. MSAs provide administrative care coordination support, helping Veterans access community healthcare services. - Schedule, cancel, and reschedule Veteran appointments with community providers - Process consults and referrals using VA systems (HSRM, PPMS, VistA/CPRS) - Contact Veterans and community providers by phone and correspondence - Verify and update Veteran demographic and insurance information - Track and manage consult statuses; escalate urgent/emergent cases - Maintain accurate records and ensure timely completion of administrative workflows - Use Microsoft Office (Word, Excel, Outlook) daily Qualifications - High school diploma or GED required - Minimum 1 year of scheduling experience - Basic medical terminology knowledge - Typing speed of 50+ WPM - Proficient in Microsoft Excel; comfortable working in electronic medical record (EMR) systems - Strong oral and written English communication skills - Must be a U.S. resident Requirements - Must pass a National Agency Check with Inquiries (NACI) background investigation - Must obtain and maintain a VA PIV card and network access - Must complete mandatory VA training (provided) prior to and during employment - No health or physical limitations that would restrict performance of clerical/administrative duties Company Description Arrow ARC supports Veterans Health Administration facilities and offices across the U.S. with health care staffing and program support via the 10-year Integrated Critical Staffing Program (ICSP). We provide staffing solutions to address critical shortages in VHA medical facilities caused by turnover, recruitment issues, seasonal needs, surges or emergencies. Arrow is a certified Service-Disabled, Veteran-Owned Small Business joint venture between Artemis ARC and Aptive Resources, two award-winning companies that share an agile, mission-focused, results driven approach in the federal sector. Arrow provides management consulting services and specializes in working with federal government agencies like the Department of Veterans Affairs and Office of Personnel Management. EEO Statement Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.
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