APL Logistics

Role Description To support the ongoing development and enhancement of our enterprise CRM platform built on Dynamics 365 Customer Engagement (CE), Dataverse, and the Microsoft Power Platform. This role will work under the guidance of the CRM Architect / Product Owner and will focus on hands-on delivery across Dynamics 365 CE workloads including: - Customer Service - Sales - Marketing The ideal candidate is comfortable moving quickly, partnering with multiple internal teams and external vendors, and delivering dependable solutions amid shifting priorities in a fast-paced, business-critical environment. Qualifications - Experience with Dynamics 365 Customer Engagement (CE) - Familiarity with Dataverse and Microsoft Power Platform - Ability to work collaboratively with teams - Strong problem-solving skills Requirements - Hands-on delivery experience in Dynamics 365 CE workloads - Ability to manage multiple priorities in a fast-paced environment - Experience partnering with internal teams and external vendors Benefits - Innovative global supply-chain solutions - Flexible solutions to complex problems - Robust Data Management and Analytics product suite Company Description APL Logistics provides innovative, global supply-chain solutions across Automotive, Consumer, Industrial and Retail markets. These solutions include: - Order Management - Distribution & Fulfillment - Customs Brokerage - Transportation products delivered across six regions Our brand was built alongside a culture of deep customer focus and attention, and we are known for providing flexible solutions to complex problems.

• Achievement of new business sales revenue in APL Logistics core verticals and services to help our business grow. • Build a robust sales pipeline of qualified sales prospects and opportunities to achieve sales targets. • Position APL Logistics as a global supply chain specialist providing order management and Global transportation solutions to qualified prospects. • Apply a consultative selling approach to identify pain points and understand customer needs. • Create compelling value-added solutions with the support of subject matter experts within the business that solve the customer’s supply chain and logistics problems - present, negotiate and win the business. • Manage stakeholder relationships; attend face to face customer meetings to build rapport and trust at all levels within the organisation. • Support customer implementation to ensure successful onboarding of new customers into APL Logistics. • Provide insight into Regional Customer and Competitor developments in the French market. • Regularly update the CRM (Salesforce) throughout each customer engagement phase for up to date pipeline visibility and accurate sales reporting.

• Plan, initiate, and manage information technology (IT) projects. • Lead and guide the work of technical staff. • Serve as liaison between business and technical aspects of projects. • Plan project stages and assess business implications for each stage. • Monitor progress to assure deadlines, standards, and cost targets are met.

Role Description - Individual performance measures (KPIs) required of the job that align with company goals and ensure accountability for the delivery of measurable results and clear linkage to the Performance Management Process (PMP). - Keys Results (KPI’s): - Delivery of timely and cost-effective IT solutions that meet business requirements. - Variance of schedule (planned versus actual) within 5%. - Meet or exceed stated business objectives in terms of system requirements, module timeline, and scope of work. - Manage Service Level Agreement (SLA) and Application Maintenance Service (AMS) of outsourced vendors. - All reported incidents are closed and all assigned enhancements are completed as specified in the SLA. - Manage and control project budget. - Variance of schedule (planned versus actual) within 5%. Qualifications Requirements Benefits Company Description

Role Description The APL Logistics Business Developer will focus on developing new business logo. The role is responsible for: - Lead generation - Relationship management - Opportunity identification - Solutions development - Closing of deals The resource will align activities to support the strategic initiatives of APL Logistics and will play a lead role in designing solutions accordingly. Solutions will be comprised of these key initiatives: - Expansion of services including international and domestic freight services, Order Management Services, transloading/distribution, and associated supply chain solutions. - Identification of opportunities in the markets we serve (North America). - Support new product initiatives such as regional distribution/mixing hub concepts, data analytics services, and others. Role requires previous experience and knowledge of international/domestic freight, solutions consulting and design principles and methodologies, preferably in the logistics or consulting market. Qualifications - Experience in international/domestic freight - Knowledge of solutions consulting and design principles - Preferably experience in the logistics or consulting market Company Description APL Logistics provides innovative, global supply-chain solutions across Automotive, Consumer, Industrial and Retail markets. These solutions include: - Order Management - Distribution & Fulfillment - Customs Brokerage - Transportation products delivered across six regions We also pioneered the use of visual data analysis and offer a robust Data Management and Analytics product suite to help you understand and solve complex problems that span systems and processes. Our brand was built alongside a culture of deep customer focus and attention, and we are known for providing flexible solutions to complex problems. At the heart of our offering is a global, cross-functional ability to manage customer orders from origin all the way to final destination via a network of global professionals. EEO Statement The company is committed to and supports equal employment opportunity and affirmative action to all employees and applicants for employment. Equal employment opportunity means equal treatment of employees and applicants without regard to the following legally-protected characteristics: - Race - Color - Religion - Creed - Sex (gender identity) - Pregnancy (including childbirth and related medical conditions) - Sexual orientation - Marital status - National origin - Ancestry - Age (40 and over) - Medical condition - Genetic information (including characteristics and testing) - Veteran status - Physical or mental disability status - Any other legally-protected status

• Creation and/or maintenance of customer Logistics Procedures (LP), User Guidelines (UI) and Desk Manual (DM) and responsible for the integrity of the information contained within the logistics documents. • Facilitate the smooth flow of APLL operations and data. • Understand APLL’s services and coordinate shipments with global teams, shippers, carriers and consignee. • Articulate gaps in performance or capabilities between customer requirements and APLL service performance to all account stakeholders. • Proactively identify trends through data analysis. • Provide analytics to improve processes for efficiencies. • Design solutions for improved performance and automate processes where possible. • Measure and report performance against established KPIs with ongoing evaluation of service integrity and operations. • Support financial teams both domestically and overseas to ensure accounts are in good payment status. • Escalate all legal, business or financial risk immediately, report issues with account status to the appropriate managers. • Facilitate resolution of operational, customer service and systems issues in a timely manner. • Lead calls with customer, vendor and/or global teams to build rapport, strengthen business relationships, and review processes. • Participate in the creation and delivery of professional presentations to customers with sales in regular business reviews (BRs). • Responsible for meeting transportation and customer service requirements. • Analyze training topics and communicate needs to the training team. • Identify system concerns impacting APLL and its customers and report to appropriate teams. • Active support for commercial team and during project implementations. • Immediately report problems, operation issues or discrepancies to your manager and team members. • Document issues and resolutions in Salesforce and share account status to your manager and team members during team meetings.

Role Description The incumbent is responsible for daily customer service tasks and routine reporting, ensuring stability in the customer experience. The role will work towards KPIs and SLAs for defined customer programs and support proposals for optimization of the customer program across active geographies. Qualifications - Experience in customer service - Strong analytical skills - Ability to work towards KPIs and SLAs - Proven track record in optimizing customer programs Requirements - Excellent communication skills - Ability to work in a fast-paced environment - Strong problem-solving skills - Experience in supply chain solutions is a plus Benefits - Competitive salary - Health and wellness programs - Opportunities for professional development - Flexible work arrangements Company Description APL Logistics provides innovative, global supply-chain solutions across Automotive, Consumer, Industrial, and Retail markets. These solutions include: - Order Management - Distribution & Fulfillment - Customs Brokerage - Transportation products delivered across six regions We also pioneered the use of visual data analysis and offer a robust Data Management and Analytics product suite to help you understand and solve complex problems that span systems and processes. Our brand was built alongside a culture of deep customer focus and attention, and we are known for providing flexible solutions to complex problems. At the heart of our offering is a global, cross-functional ability to manage customer orders from origin all the way to final destination via a network of global professionals.

• Execute day-to-day tasks for customer programs to meet KPIs. • Lead customer calls and provide tracker of ongoing tasks. • Support ad-hoc customer queries. • Support suggested process improvements, based on customer requests and ensure the improvement outcome is delivered. • Identify potential issues and raise them with customers or manager to resolve them. • Act as a point of contact for customers when they have specific queries or requests related to the program. • Owner of communication for all assigned customers and responsible for working with teams to ensure tasks are closed timely. • Maintain all SOP’s to include but not limited to Logistics Procedure manual and User Guide and ensure clear instructions are noted with most current customer requirements. • Ensure to respond to queries from various stakeholders within Service level Agreement (SLA). • Manage any other responsibilities as assigned by Supervisors/Managers.

• Monitor and evaluate sales and market data for a specific geographic region and produce reports that will assist management in formulating strategy and identifying areas in the market where business can be developed. • Employ business development plans to identify, evaluate, and structure key transactions to ensure maximum value through the entire product life cycle. • Develop and implement a relationship management plan for potential customer accounts to build relationships with relevant decision makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues. • Set clear objectives for each call or meeting; tailor standard materials to make presentations to decision makers and influencers within the customer organization. • Develop and implement a customer contact plan to communicate product launches. Act as first point of contact for customer queries and complaints and resolve these, referring complex issues to others and ensuring that the customer receives an appropriate response. • Engage with different product owners, and obtain/provide advice, insights, suggestions or recommendations on how to better deliver to meet customer needs. • Support a stronger partnership with key clients, so as to maintain customer satisfaction and loyalty.

• Own end‑to‑end product roadmaps for Sales, Service, and Marketing CRM. • Drive portfolio prioritization using standardized fields (Business Value, Urgency, Platform Impact, Customer Impact). • Ensure a unified intake model across business projects, internal work, incidents, and ideas. • Lead prioritization forums and maintain a predictable release cadence (monthly and bi‑monthly). • Translate business requirements into scalable, platform‑aligned Dynamics CRM solutions. • Own architectural integrity across integrations, data models, workflows, and feature design. • Ensure alignment to platform health vs. product value separation within the operating model. • Review vendor solution proposals for quality and alignment with platform roadmap. • Lead release approvals and readiness checks across monthly and bi‑monthly releases. • Ensure adherence to Jira workflows, state gates, and release governance standards. • Approve release notes and communicate production impacts, training needs, and required actions. • Oversee incident escalations and prioritize hotfixes when required. • Serve as the primary CRM voice for Sales, Service, and Marketing business teams. • Facilitate UAT, define acceptance criteria, and manage cross‑functional communication cycles. • Promote transparency around prioritization, releases, and CRM roadmap evolution. • Oversee vendor delivery quality and alignment to CRM governance. • Ensure rigorous execution of releases by CRM Dev, Admin, and Vendor teams. • Maintain accountability for execution quality, platform stability, and incident trends.