• Project planning and analysis • Project Management • Document configuration requirements • Implement Dayforce WFM • Configure Dayforce per specifications • Facilitate user acceptance testing sessions • Coordinate deployment activities • Provide product training • Solid understanding of Dayforce modules • Contribute to the HRchitect Tech Trends Blog • Interface with customer to build solid relationship • Actively pursue opportunities within the team to widen your experience • Demonstrate consistent record of accuracy in configuration • Demonstrate consistency in responsiveness to teammates and customers

• Project planning and analysis. • Project Management. • Document configuration requirements. • Configure WorkForce Software per specifications. • Facilitate user acceptance testing sessions. • Coordinate deployment activities. • Provide product training. • Solid understanding of WFS modules. • Contribute to the HRchitect Tech Trends Blog. • Interface with customer to build solid relationship. • Actively pursue opportunities within the team to widen your experience. • Demonstrate consistent record of accuracy in configuration. • Demonstrate consistency in responsiveness to teammates and customers. • Mentor junior consultants. • Act as a technical expert.

Role Description We're looking for an Implementation Manager to own the customer onboarding experience from signed contract through a successful first 30 days on the platform. You'll serve as the primary point of contact for new customers, guiding them through platform configuration, go-live, and early optimization — ensuring they see value fast. You'll also manage inbound patient support tickets through HubSpot, acting as a frontline resource for resolving issues and maintaining a high standard of patient experience. This is a high-impact role at a growing company where your work directly influences customer retention, satisfaction, and revenue outcomes. This is a remote role, however candidates in the Phoenix, AZ area are preferred. What you'll do - Customer Implementation & Onboarding - Lead new customers through the full implementation lifecycle, from kickoff through go-live and the critical first 30 days of platform adoption. - Configure the Rivia Health platform using our administrative tools, including setting up billing workflows, communication cadences, payment plan parameters, and EMR integration settings. - Develop and manage implementation project plans, keeping customers on track with clear timelines and milestones. - Train customer staff (billing teams, office managers, administrators) on how to use the platform and interpret results. - Troubleshoot configuration issues and collaborate with Engineering when technical escalation is needed. - Monitor early performance metrics (collection rates, patient engagement, A/R movement) and make proactive recommendations to optimize outcomes during the first 30 days. - Document implementation processes and contribute to the development of scalable onboarding playbooks. - Patient Support - Manage and resolve patient support tickets through HubSpot, ensuring timely and empathetic responses. - Triage incoming tickets, identify common issues, and escalate appropriately when needed. - Track ticket volume, resolution time, and recurring themes to surface insights that can improve the product or patient experience. - Maintain clear documentation of patient interactions and resolutions within HubSpot. Qualifications - 1–4 years of experience in implementation management, customer onboarding, customer success, or a similar client-facing role — preferably in healthcare technology or SaaS. - Hands-on experience configuring software platforms and using administrative or back-office tools. - Familiarity with HubSpot (or a comparable CRM/ticketing system) for managing CRM and support workflows. - Strong project management skills with the ability to manage multiple customer implementations simultaneously. - Excellent written and verbal communication skills — you can explain technical concepts to non-technical audiences clearly and patiently. - Strong critical thinking and problem solving skills, this role is consultative at times and needs someone who can think creatively about how to solve problems. - A detail-oriented approach to platform configuration with a low tolerance for errors. - Comfort working in a fast-paced, early-stage environment where processes are still being built. Nice to Have - Experience in healthcare revenue cycle management, medical billing, or patient financial services. - Familiarity with EMR/practice management system integrations. - Experience working with specialty healthcare practices (dermatology, orthopedics, OBGYN, ophthalmology, etc.). - Knowledge of HIPAA and PCI compliance requirements. Benefits - Unlimited vacation days and benefits, including Medical, Dental, Vision, Parental Leave, ancillary plans, and 401k. - Remote or hybrid, flexible working environment with a passionate team. - A chance to be at the forefront of bringing the empowerment and convenience of automation and mobile technology to the healthcare revenue cycle industry.

Role Description We are looking for a motivated and detail-oriented Workday Specialist with up to 1 year of experience or strong foundational knowledge in Workday, Java, or PeopleSoft. The ideal candidate will support Workday system operations, configuration, integrations, and reporting while gaining hands-on experience in HR technology solutions. - Assist in the configuration, testing, and support of Workday modules (HCM, Learning, Compensation, etc.) - Support data management, data uploads (EIBs), and data validation - Participate in system testing activities (unit testing, UAT, regression testing) - Provide Level 1/Level 2 support for Workday-related issues and user queries - Help in building and maintaining reports and dashboards - Support integration activities with other systems (basic understanding of APIs, web services, or middleware is a plus) - Collaborate with functional and technical teams to resolve issues and improve system performance - Document system configurations, processes, and user guides - Stay updated with Workday releases and new features Qualifications - 0–1 year of experience in Workday, PeopleSoft, or Java (internships included) - Basic understanding of HR systems or ERP platforms - Software development concepts (for Java candidates) - Database concepts (SQL basics preferred) - Strong analytical and problem-solving skills - Good communication and stakeholder interaction skills Requirements - Exposure to Workday tools (e.g., EIB, Workday Studio, Report Writer) - Basic knowledge of Java / object-oriented programming - XML, XSLT, or integrations concepts - Familiarity with HR processes (Hire-to-Retire lifecycle) - Experience with PeopleSoft or other ERP systems is an advantage Key Competencies - Willingness to learn and adapt quickly - Attention to detail and accuracy - Ability to work in a team environment - Strong time management and organizational skills Benefits We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Disclaimer Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.