Role Description - Missions principales - Pilotage stratégique et dialogue de gestion - Mener le dialogue de gestion en appui à la direction - Assurer le pilotage global des effectifs et contribuer à la fiabilisation des données et des processus en lien avec le SGCD - Consolider les enquêtes et piloter le recueil des données, l'analyse, le traitement et la vulgarisation des exploitations dont, les données issues de l'outil d'agrégation des activités - Conseil et appui à la direction et aux services - Participer à la mise en oeuvre du dialogue social - Assurer une veille pro-active des dispositifs RH - Participer à la veille sociale - Gestion et comptabilité - Animer un dialogue budgétaire permanent avec les services - Assurer l'interface avec le réseau budgétaire régional - Suivre l'exécution budgétaire (engagements, consommation,...) - Produire des tableaux de bord, indicateurs de performance et analyses financières - Déployer le contrôle interne comptable - Contribuer à l'amélioration des processus et des outils métiers - Coordination transversale et appui au management - Participer au CODIR (préparation, comptes rendus, suivi des décisions) - Contribuer à la transversalité entre services - Piloter l'organisation des événements internes (séminaires, assemblées générales, temps collectifs) - Piloter et alimenter les supports de communication (intranet, pages ATE) - Amélioration continue et innovation - Représenter la direction dans les instances et réseaux liés aux démarches de qualité et de performance (Services Publics +, Quali ATE, CLEP) - Piloter et déployer les démarches qualité et de modernisation - Contribuer à la communication institutionnelle de la DDTM - Représentation de la direction - Assurer le lien avec les partenaires institutionnels (préfecture, SGAR, DREAL, DRAAF, DIRM, etc.) - Participer aux réseaux métiers (conseillers de gestion, DDT-MPACA, etc.) Qualifications - Capacité d'analyse et de synthèse - Maîtrise des outils de pilotage et d'analyse de données - Capacité à travailler en transversalité et à coordonner - Qualités rédactionnelles et relationnelles - Sens de l'organisation, réactivité et autonomie - Aptitude à la conduite du changement et à l'innovation Requirements - Documents à transmettre: CV et lettre de motivation sont obligatoires Company Description - Personnes à contacter: - eric.lefebvre@alpes-maritimes.gouv.fr - sylvain.houpin@alpes-maritimes.gouv.fr

• Support customers (administrators, teachers, and families) across chat, email, and phone in a high-volume environment • Troubleshoot product and usage issues, using available resources to identify root causes and guide customers to a resolution • Communicate clear, accurate, and easy-to-follow instructions, ensuring customers can successfully take action • Own customer issues from start to finish, following through until fully resolved • Build deep knowledge of the brightwheel platform and stay up to date on product updates • Maintain strong performance against key goals (e.g., responsiveness, quality, and productivity) • Apply attention to detail when documenting cases, following workflows, and executing processes accurately • Prioritize and manage multiple conversations and tasks simultaneously while maintaining a high bar for quality • Partner cross-functionally (e.g., Customer Success, Product, Engineering) to escalate and resolve issues when needed • Identify patterns or recurring issues and contribute ideas to improve processes and the customer experience

À Propos de Carrus Carrus Technologies est un fournisseur de premier plan de solutions ERP conçues spécifiquement pour l'industrie de l'aftermarket automobile. Ayant son siège social au Canada, Carrus dessert des distributeurs, détaillants et grossistes de pièces automobiles partout en Amérique du Nord, en les aidant à optimiser leurs opérations, à gérer leurs inventaires et à développer leurs activités grâce à une technologie moderne et adaptée à leur secteur. Membre du portefeuille de Valsoft Corporation, Carrus allie l'agilité d'une entreprise logicielle spécialisée à la stabilité et aux ressources d'un groupe logiciel mondial. Notre équipe est passionnée par la réussite de ses clients et l'amélioration continue de l'expérience produit dans le secteur de l'aftermarket automobile. Description du Poste Nous sommes à la recherche d'un(e) Commis Comptable – Soutien à la clientèle pour rejoindre notre équipe dans le cadre d'un contrat d'un (1) an, avec possibilité de renouvellement. Dans ce rôle hybride comptabilité-support, vous serez le point de contact principal pour nos clients sur les questions liées à l'utilisation du logiciel et aux processus comptables. Vous combinerez vos connaissances en comptabilité avec un sens aigu du service client pour accompagner nos clients au quotidien. Principales responsabilités - Fournir assistance, information et soutien aux clients concernant les produits et services de l'entreprise, avec un accent particulier sur les questions comptables et financières. - Répondre aux demandes des clients liées aux fermetures de livres, fins de mois, fins d'année, balances et chiffres de fin de journée. - Traiter les appels entrants, courriels et clavardages; assurer un suivi rigoureux des interactions clients dans le CRM. - Analyser et valider les données comptables des clients; identifier les causes et proposer des résolutions aux problèmes signalés. - Escalader les demandes non résolues aux équipes désignées et assurer le suivi auprès des clients. - Effectuer des appels sortants périodiques pour maintenir les relations clients et garder les informations à jour. - Offrir de la formation aux clients sur les fonctionnalités du logiciel liées aux processus comptables. - Participer au processus d'intégration des nouveaux clients, incluant l'évaluation des besoins, la configuration, la manipulation et l'importation de données, ainsi que le soutien à la formation. - Analyser et mettre à jour les données clients via scripts de base de données, importation/exportation de fichiers (Excel/CSV), plateformes d'IA ou autres outils selon les besoins. - Toute autre tâche connexe. Qualifications Requises - Diplôme d'études collégiales en comptabilité, en administration ou dans un domaine connexe. - Deux (2) ans d'expérience en service à la clientèle ou en soutien applicatif, idéalement dans un contexte lié à la comptabilité ou à la finance. - Connaissance des principes comptables et capacité à les appliquer dans un contexte de soutien client. - Solides compétences analytiques et en résolution de problèmes. - Grand souci du détail et rigueur dans le traitement des données financières. - Excellentes aptitudes en communication, empathie et capacité à gérer des situations urgentes. - Orienté(e) vers la satisfaction client, tout en gardant en tête le contexte d'affaires. - Dynamique, proactif(ve) et autonome. - Excellentes compétences organisationnelles et sens des priorités. - Parfaitement bilingue en français et en anglais, à l'oral et à l'écrit. - Disponible pour se déplacer occasionnellement chez les clients lors de formations ou d'événements. Qualifications souhaitées - Expérience en formation d'utilisateurs ou en rôles en contact direct avec les clients. - Expérience dans l'industrie de l'après-marché automobile. - Expérience avec des outils d'IA pour la productivité et l'analyse. - Participation à des projets d'intégration ou d'implantation de logiciels. *** About Carrus Carrus Technologies is a leading provider of ERP software solutions purpose-built for the automotive aftermarket industry. Headquartered in Canada, Carrus serves automotive parts distributors, retailers, and wholesalers across North America, helping them streamline operations, manage inventory, and grow their businesses through modern, industry-specific technology. As part of the Valsoft Corporation portfolio, Carrus combines the agility of a focused software company with the stability and resources of a global software group. The team is passionate about delivering exceptional client outcomes and continuously improving the product experience for the automotive aftermarket sector. The Role We're looking for an Accounting Clerk – Customer Support to join our team on a one (1) year contract, with the possibility of extension. In this hybrid accounting-support role, you'll be the primary point of contact for our clients on questions related to software use and accounting processes. You'll combine your accounting knowledge with strong customer service instincts to support our clients day to day. Main Responsibilities - Provide assistance, information, and support to customers regarding the company's products and services, with a particular focus on accounting and financial inquiries. - Respond to customer inquiries related to book closings, month-end, year-end, balances, and end-of-day figures. - Handle incoming calls, emails, and chat inquiries; maintain accurate records of customer interactions in the CRM. - Analyze and validate client accounting data; identify root causes and propose resolutions to reported issues. - Escalate unresolved requests to designated teams and follow up with clients on outcomes. - Perform periodic outbound calls to maintain client relationships and keep client information up to date. - Provide training to customers on software features related to accounting processes. - Participate in new client onboarding, including needs assessment, software configuration, data manipulation and import, and training support. - Analyze and update client data via database scripts, file import/export (Excel/CSV), AI platforms, or other tools as required. - Other related tasks. Required Qualifications - College diploma in accounting, business administration, or a related field. - Two (2) years of experience in customer service or application support, ideally in an accounting or finance-related environment. - Knowledge of accounting principles and ability to apply them in a customer support context. - Strong analytical and problem-solving skills. - Strong attention to detail, particularly in handling financial data. - Excellent communication skills, empathy, and ability to manage client urgency. - Focused on customer satisfaction while maintaining business perspective. - Dynamic, proactive, and self-directed. - Excellent organizational skills and strong sense of priority management. - Fluently bilingual in French and English, spoken and written. - Able and willing to travel occasionally to client locations for training and other events. Preferred Qualifications - Experience in user-facing training or client-facing roles. - Experience in the automotive aftermarket industry. - Experience using AI tools for productivity and analysis. - Experience participating in software onboarding or implementation projects. #Carrus

A little about us…Fleetio is a modern software platform that helps thousands of organizations worldwide manage their fleet operations. Transportation technology is a hot market, and we’re leading the charge with raving fans and new customers signing up every day. We raised $450M in our Series D funding round in March of 2025 and are on an exciting trajectory as a company. Fleetio is also a proud founding member of the Rails Foundation! More about our team and company: - Fleetio overview video: https://www.youtube.com/watch?v=YoXyXTFWbkg - Our careers page: https://www.fleetio.com/careers The Customer Support team is seeking a knowledgeable and customer-focused individual to join our team as an Associate Customer Support Specialist in the United Kingdom! As an Associate Customer Support Specialist, you will be the first point of contact for our fleet management software, providing basic technical support and product knowledge to our customers. You will play a critical role in ensuring customer satisfaction, resolving complex technical issues, and delivering exceptional support experiences. This position requires a deep understanding of fleet management software, strong problem-solving skills, and the ability to communicate technical concepts effectively. Who you are The ideal candidate for this role has served as the primary point of contact for basic technical support and product-related inquiries from customers in the software space. You've provided exceptional customer service through various channels, including phone and email while maintaining a high level of professionalism and empathy. The ideal candidate can demonstrate comprehensive knowledge of our fleet management software to customers, including a basic understanding of its features, functionalities, and integrations. Excelling in collaborative team environments, you will work closely with our Support Specialists and Shift Leads teams to escalate customer issues to the appropriate team. You continuously identify opportunities to improve the customer support process, including streamlining workflows, enhancing documentation, and implementing customer-focused initiatives. This role will report to our Customer Support Manager. The schedule for this role is Monday through Friday 10am - 7pm BST. Responsibilities: - Serve as the primary point of contact for basic technical support and product-related inquiries from customers using Fleetio. - Provide exceptional customer service for tier 1 tickets via phone calls while maintaining a high level of professionalism and empathy. - Demonstrate comprehensive knowledge of our fleet management software, including a basic understanding of its features, functionalities, and integrations. - Investigate complex software issues reported by customers, collaborating with Support Specialists, SME’s, Shift Leads, and Support Engineering teams to identify and escalate customer issues to the appropriate team. - Continuously identify opportunities to improve the customer support process, including streamlining workflows, enhancing documentation, and implementing customer-focused initiatives. Your experience - Previous experience in a customer support or technical support role, preferably in the software industry. - In-depth knowledge of fleet management software and related technologies is a plus! - Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues effectively. - Excellent communication skills, both verbal and written, with the ability to convey technical concepts to customers clearly and concisely. - Customer-centric mindset with a passion for delivering exceptional support experiences. - Strong organizational skills and the ability to prioritize and manage multiple tasks simultaneously. - Proficiency in using customer support tools and software, including ticketing systems, CRM software, and remote support tools. - Flexibility to work occasional evenings or weekends to accommodate customer needs. Benefits - Multiple health/dental coverage options (100% coverage for employee, 50% for family) - Vision insurance - Incentive stock options - 401(k) match of 4% - PTO - 4 weeks (increases at year two!) - 12 company holidays + 2 floating holidays - Parental leave - birthing parent (16 weeks paid) non-birthing (4 weeks paid) - FSA & HSA options - Short and long term disability (short term 100% paid) - Community service funds - Professional development funds - Wellbeing fund - $150 quarterly - Business expense stipend - $125 quarterly - Mac laptop + new hire equipment stipend - Fully stocked kitchen with tons of drinks & snacks (BHM only) - Remote working friendly since 2012 #LI-REMOTE Fleetio provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment. We celebrate diversity and are committed to creating an inclusive environment for all. All employment is decided on the basis of qualifications, merit and business need. This application is not intended to and does not create a contract or offer of employment. Employment with Fleetio is at will. If you have a disability or a special need that requires an accommodation to fill out the online application, please let us know by calling (205) 718-7500.