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APL Logistics

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Senior Specialist, Program Management

Program ManagerProgram ManagerFull TimeRemoteSeniorTeam 5,001-10,000H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

74 days ago

Salary

$85K - $97.1K / year

Seniority

Senior

No structured requirement data.

Job Description

Senior Specialist, Program Management

APL Logistics

Role Description The incumbent is responsible for daily customer service tasks and routine reporting, ensuring stability in the customer experience. The role will work towards KPIs and SLAs for defined customer programs and support proposals for optimization of the customer program across active geographies. Qualifications - Experience in customer service - Strong analytical skills - Ability to work towards KPIs and SLAs - Proven track record in optimizing customer programs Requirements - Excellent communication skills - Ability to work in a fast-paced environment - Strong problem-solving skills - Experience in supply chain solutions is a plus Benefits - Competitive salary - Health and wellness programs - Opportunities for professional development - Flexible work arrangements Company Description APL Logistics provides innovative, global supply-chain solutions across Automotive, Consumer, Industrial, and Retail markets. These solutions include: - Order Management - Distribution & Fulfillment - Customs Brokerage - Transportation products delivered across six regions We also pioneered the use of visual data analysis and offer a robust Data Management and Analytics product suite to help you understand and solve complex problems that span systems and processes. Our brand was built alongside a culture of deep customer focus and attention, and we are known for providing flexible solutions to complex problems. At the heart of our offering is a global, cross-functional ability to manage customer orders from origin all the way to final destination via a network of global professionals.

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