Anavah Talent

Role Description A U.S.-based EV charging infrastructure company is seeking a highly organized Senior Accountant to support monthly close, invoicing, vendor/customer billing setup, and day-to-day accounting operations. - Own the bulk of the company’s transactional accounting operations, including: - The first pass of monthly close - Reconciliations - Customer invoicing - Vendor/customer setup - Recurring accounting administration - Free up the VP of Finance from repetitive operational work. - Future growth opportunities include supporting the VP of Finance with: - Inventory accounting - Complex revenue recognition - Vendor negotiations - Fundraising - Board communications - FP&A - This is a full-time remote opportunity for an accounting professional who wants significant ownership to build financial structure inside a fast-growing company. Qualifications - Highly organized and detail-oriented. - Independently “closed the books” for operationally intense businesses. - Comfortable owning accounting workflows without constant supervision. - Deep experience with QuickBooks Online and Bill.com. - Responsive, accountable, and able to keep accounting processes moving consistently. - Comfortable balancing recurring operational work with ad hoc accounting tasks. - Enjoy helping bring structure and organization to fast-growing companies. Requirements - 4+ years of accounting, tax and/or audit experience (U.S., Canadian, or Australian firm preferred). - Expert QuickBooks Online bookkeeping experience. - Experience working with U.S. and multinational clients (ideally manufacturing/hardware). - Knowledge of U.S. GAAP accounting standards. - Familiarity with tools such as Excel, Claude, HubSpot, Bill.com, Slack, and ADP. - Excellent written and verbal English communication skills (C2 required). - Highly organized with exceptional attention to detail. - Ability to work independently and thrive in fast-paced startup environments. - Bachelor Degree or higher in Accounting or Finance (summa, magna or cum laude and/or Academic Scholar from a reputable college preferred). Preferred Requirements - Active CPA license (U.S. UK, Australia or Philippines). - Certified in QuickBooks Online. - Experience with Big 4 accounting firm. - Experience in Electric Vehicle infrastructure, technology, utilities, and/or property management accounting environments. Benefits - Work From Home. - Training & Development.

• Monthly close & accounting operations • Own the first pass of the monthly close process in Quickbooks Online. • Prepare balance sheet reconciliations • Support recurring accounting operations and general ledger maintenance. • Help improve close timelines, operational consistency, and reporting accuracy. • Reduce operational bottlenecks across the finance function. • Customer invoicing & recurring billing • Manage invoicing across hardware sales and installation projects. • Support approximately 50 invoices per quarter. • Help manage recurring invoicing tied to charging usage revenue (~200 recurring invoices/month). • Ensure invoicing accuracy and timely billing operations. • Vendor & customer setup • Manage vendor and customer onboarding workflows inside Bill.com and related systems. • Support customer-specific onboarding requirements across REITs and procurement platforms. • Maintain organized accounting records and vendor/customer documentation. • Support day-to-day finance, payroll, invoicing and accounting administration in Bill, QBO, Hubspot, Slack, and ADP. • Operational accounting support • Assist with cleanup, organization, and process improvement across finance operations. • Support ad hoc accounting and operational finance tasks as needed. • Help create scalable workflows as the company continues growing rapidly. • Assist with administrative accounting tasks that reduce bottlenecks for the finance team.

• Manage onboarding execution for new customers after contract execution. • Own onboarding checklists and ensure all required customer information is collected. • Identify the correct onboarding contact (property manager, asset manager, etc.) and ensure dashboard access is completed. • Coordinate shipment timelines, onboarding readiness, and activation progress across properties. • Prevent onboarding delays through consistent follow-up and strong customer communication. • Ensure successful charger activation upon installation, verifying systems are live and ready for use. • Collect recent utility bills from property managers for onboarding setup. • Review energy bill details including flat-rate plans and time-of-use plans. • Coordinate pricing entry into the Orange dashboard for customer approval. • Support markup recommendations based on local charging market rates. • Ensure pricing accuracy to protect revenue-share economics and customer satisfaction. • Help reduce backlog across properties that still require bill collection and setup. • Identify the correct accounting contact and ensure secure account setup is completed. • Follow up on incomplete banking setup across active properties. • Support recurring billing workflows, reimbursements, and property statements. • Help improve billing accuracy and reduce operational friction across accounts. • Help manage support tickets from EV drivers and property teams across charger issues, onboarding inquiries, fulfillment changes, and platform-related questions. • Ensure customer issues are resolved quickly and escalated appropriately. • Support customer success operations across onboarding and ongoing post-install support. • Maintain strong response times and service expectations across customer accounts. • Assist with common recurring support requests while learning broader customer success workflows. • Flag potential opportunities for expansion to the Customer Success team. • Support account growth by identifying potential needs for additional chargers and coordinating handoff to the Sales team. • Suggest improvements to systems, templates, and workflows to enhance onboarding efficiency and visibility. • Identify operational bottlenecks and suggest improvements that help the business scale. • Contribute to the development of onboarding and post-sales processes as the business scales.

• Manage onboarding execution for new customers after contract execution. • Own onboarding checklists and ensure all required customer information is collected. • Identify the correct onboarding contact (property manager, asset manager, etc.) and ensure dashboard access is completed. • Coordinate shipment timelines, onboarding readiness, and activation progress across properties. • Prevent onboarding delays through consistent follow-up and strong customer communication. • Ensure successful charger activation upon installation, verifying systems are live and ready for use. • Collect recent utility bills from property managers for onboarding setup. • Review energy bill details including flat-rate plans and time-of-use plans. • Coordinate pricing entry into the Orange dashboard for customer approval. • Support markup recommendations based on local charging market rates. • Ensure pricing accuracy to protect revenue-share economics and customer satisfaction. • Help reduce backlog across properties that still require bill collection and setup. • Identify the correct accounting contact and ensure secure account setup is completed. • Follow up on incomplete banking setup across active properties. • Support recurring billing workflows, reimbursements, and property statements. • Help improve billing accuracy and reduce operational friction across accounts. • Help manage support tickets from EV drivers and property teams across charger issues, onboarding inquiries, fulfillment changes, and platform-related questions. • Ensure customer issues are resolved quickly and escalated appropriately. • Support customer success operations across onboarding and ongoing post-install support. • Maintain strong response times and service expectations across customer accounts. • Assist with common recurring support requests while learning broader customer success workflows. • Flag potential opportunities for expansion to the Customer Success team. • Support account growth by identifying potential needs for additional chargers and coordinating handoff to the Sales team. • Suggest improvements to systems, templates, and workflows to enhance onboarding efficiency and visibility. • Identify operational bottlenecks and suggest improvements that help the business scale. • Contribute to the development of onboarding and post-sales processes as the business scales.

• Manage onboarding execution for new customers after contract execution. • Own onboarding checklists and ensure all required customer information is collected. • Identify the correct onboarding contact (property manager, asset manager, etc.) and ensure dashboard access is completed. • Coordinate shipment timelines, onboarding readiness, and activation progress across properties. • Prevent onboarding delays through consistent follow-up and strong customer communication. • Ensure successful charger activation upon installation, verifying systems are live and ready for use. • Collect recent utility bills from property managers for onboarding setup. • Review energy bill details including flat-rate plans and time-of-use plans. • Coordinate pricing entry into the Orange dashboard for customer approval. • Support markup recommendations based on local charging market rates. • Ensure pricing accuracy to protect revenue-share economics and customer satisfaction. • Help reduce backlog across properties that still require bill collection and setup. • Identify the correct accounting contact and ensure secure account setup is completed. • Follow up on incomplete banking setup across active properties. • Support recurring billing workflows, reimbursements, and property statements. • Help improve billing accuracy and reduce operational friction across accounts. • Help manage support tickets from EV drivers and property teams across charger issues, onboarding inquiries, fulfillment changes, and platform-related questions. • Ensure customer issues are resolved quickly and escalated appropriately. • Support customer success operations across onboarding and ongoing post-install support. • Maintain strong response times and service expectations across customer accounts. • Assist with common recurring support requests while learning broader customer success workflows. • Flag potential opportunities for expansion to the Customer Success team. • Support account growth by identifying potential needs for additional chargers and coordinating handoff to the Sales team. • Suggest improvements to systems, templates, and workflows to enhance onboarding efficiency and visibility. • Identify operational bottlenecks and suggest improvements that help the business scale. • Contribute to the development of onboarding and post-sales processes as the business scales.

Role Description A fast-growing U.S.-based EV charging infrastructure company is seeking a highly organized Customer Success Manager to support post-sales operations, customer onboarding, and long-term account success. - The company installs EV charging systems in apartment communities across the United States, working closely with property developers, contractors, electricians, and property management teams. - After a deal is signed, the Post-Sales team takes ownership of the customer journey; from hardware shipment and installation through onboarding, activation, billing setup, and ongoing support. - The team manages detailed operational processes such as energy bill collection, reimbursement setup, dashboard access, and ongoing customer follow-ups. - In this role, you will serve as the operational execution partner to the Senior Customer Success Manager, managing onboarding workflows, coordinating documentation, tracking support tickets, communicating with customers, and helping ensure a smooth transition from signed contract to successful activation. Qualifications - 4+ years of experience in CX, Account Management, Customer Success, Operations, or Post-Sales Implementation roles (ideally for U.S. Clients). - Strong experience managing customers after a complex sale with onboarding-heavy workflows that require strong follow-up and operational ownership. - Familiarity building workflows, templates, and operational tracking systems to improve execution and accountability. - Excellent written and verbal English communication skills (C2 required). - Highly organized with exceptional attention to detail. - Familiarity with tools such as HubSpot, Google Sheets, Bill.com, Slack, and internal dashboards. - Ability to work independently and thrive in fast-paced startup environments with evolving priorities. - Bachelor Degree or higher (summa, magna or cum laude and/or Academic Scholar from a reputable college preferred). Requirements - You are a highly organized operator who thrives in fast-moving environments with lots of moving pieces. - You are naturally curious and take the time to understand how systems, tools, and processes work - not just what to do, but why it’s done that way. - You are strong at follow-up and know how to keep customers and internal teams moving without things getting stuck. - You are proactive, detail-oriented, and move quickly when something needs attention. - You enjoy solving operational bottlenecks and creating structure where processes are still being built. - You are comfortable balancing customer-facing communication with internal execution work. - You are someone who can own repetitive operational work today while growing into deeper account management ownership over time. Responsibilities - Customer onboarding & implementation management - Manage onboarding execution for new customers after contract execution. - Own onboarding checklists and ensure all required customer information is collected. - Identify the correct onboarding contact (property manager, asset manager, etc.) and ensure dashboard access is completed. - Coordinate shipment timelines, onboarding readiness, and activation progress across properties. - Prevent onboarding delays through consistent follow-up and strong customer communication. - Ensure successful charger activation upon installation, verifying systems are live and ready for use. - Energy bill review & pricing coordination - Collect recent utility bills from property managers for onboarding setup. - Review energy bill details including flat-rate plans and time-of-use plans. - Coordinate pricing entry into the Orange dashboard for customer approval. - Support markup recommendations based on local charging market rates. - Ensure pricing accuracy to protect revenue-share economics and customer satisfaction. - Help reduce backlog across properties that still require bill collection and setup. - Banking setup & billing operations - Identify the correct accounting contact and ensure secure account setup is completed. - Follow up on incomplete banking setup across active properties. - Support recurring billing workflows, reimbursements, and property statements. - Help improve billing accuracy and reduce operational friction across accounts. - Customer support & ticket management - Help manage support tickets from EV drivers and property teams across charger issues, onboarding inquiries, fulfillment changes, and platform-related questions. - Ensure customer issues are resolved quickly and escalated appropriately. - Support customer success operations across onboarding and ongoing post-install support. - Maintain strong response times and service expectations across customer accounts. - Assist with common recurring support requests while learning broader customer success workflows. - Account management & operational improvement - Flag potential opportunities for expansion to the Customer Success team. - Support account growth by identifying potential needs for additional chargers and coordinating handoff to the Sales team. - Suggest improvements to systems, templates, and workflows to enhance onboarding efficiency and visibility. - Identify operational bottlenecks and suggest improvements that help the business scale. - Contribute to the development of onboarding and post-sales processes as the business scales. Benefits - Work From Home - Training & Development

• Maintain CRM accuracy and data integrity daily • Proactively tag clients and update workstream statuses • Manage stakeholder contact records • Generate and share filtered lists based on specific targeting criteria • Support U.S. leadership and offshore Client Account Managers • Triage inbound inquiries and route to appropriate internal owners • Coordinate onboarding steps, intake tasks, scheduling, and follow-ups • Maintain light ticketing/customer support workflows (e.g., Pylon) • Create templates, checklists, and SOP documentation • Identify workflow bottlenecks and recommend improvements • Collaborate with engineering on CRM, client portal, and analytics enhancements

Role Description A U.S.-based, tech-enabled tax accounting firm experiencing rapid year-over-year growth is hiring a CRM Virtual Assistant to support internal account management and client delivery operations. This is a full-time (40+ hours) remote role within a fast-scaling, VC-backed startup. The core focus is maintaining CRM accuracy and internal workflow visibility so leadership, client account managers, and tax teams can move quickly and efficiently. This is a high-trust position with strong upward mobility, including a potential promotion path to Client Account Manager. Qualifications - Detail-oriented and highly organized - Proactive with clear communication skills (especially in writing) - Strong numerical awareness - Ability to maintain attention to detail under pressure - Comfortable supporting U.S.-based leadership teams Responsibilities - CRM Administration & Hygiene - Maintain CRM accuracy and data integrity daily - Proactively tag clients and update workstream statuses - Manage stakeholder contact records - Generate and share filtered lists based on specific targeting criteria - Client Service Operations (Internal-Facing) - Support U.S. leadership and offshore Client Account Managers - Triage inbound inquiries and route to appropriate internal owners - Coordinate onboarding steps, intake tasks, scheduling, and follow-ups - Maintain light ticketing/customer support workflows (e.g., Pylon) - Process Improvement - Create templates, checklists, and SOP documentation - Identify workflow bottlenecks and recommend improvements - Collaborate with engineering on CRM, client portal, and analytics enhancements Requirements - 1–2 years of experience in CX, operations, account management, or virtual assistant roles (U.S. startup exposure preferred) - Strong written English proficiency (C2 level) - Familiarity with CRM systems - High attention to detail and strong numerical accuracy - Comfortable working independently in ambiguous environments - Exceptionally organized and proactive - Bachelor’s Degree (Academic distinction preferred) Preferred - Experience working with U.S.-based startups - Exposure to ticketing/customer support tools (Pylon preferred) - Track record of exceeding CSAT, SLA, QA, or operational KPIs Benefits - Work From Home - Training & Development

Role Description A fast-growing U.S.-based premium ice cream franchise with 175+ store locations nationwide is seeking a Graphic Designer to support its internal marketing team. This role focuses on production design, primarily updating and maintaining existing design assets such as menus, signage, and promotional materials across franchise locations using established templates and brand guidelines. You will work closely with the team’s Traffic Coordinator, who manages incoming design requests and provides project briefs so you can focus on executing accurate, high-quality design work. A key priority will be updating in-store digital menu boards across multiple locations as ice cream flavors rotate monthly. During peak season, the marketing team manages 70–100 design requests per week, making this role essential to keeping projects moving efficiently. Time Zone: U.S. Eastern Time (1-2 hours minimum overlap preferred) Salary: $8/hr Qualifications - 3–5+ years of experience in graphic design, production design, or a similar creative role - Strong proficiency in Adobe Creative Suite (Illustrator, Photoshop, InDesign) and comfortable working within layered files and templates - Experience working within brand guidelines and design systems to maintain visual consistency - Strong written English communication skills and ability to collaborate with a remote U.S.-based team - Bachelor’s degree in Graphic Design, Visual Communication, Multimedia Arts, or a related field preferred Requirements - Reliable and detail-oriented graphic designer who enjoys bringing structure and consistency to design work - Takes pride in producing clean, accurate updates that align with established brand guidelines - Comfortable working within templates and existing design systems - Efficient at handling repeatable design tasks such as menu updates, promotional signage, and marketing materials - Easy to collaborate with, open to feedback, and flexible with revisions - Focused on achieving the best outcome for the team rather than being attached to a specific design idea - Able to manage time well and move projects forward independently once a brief is provided - Availability to overlap 1–2 hours with U.S. Eastern Time Benefits - Work From Home - Training & Development - Performance Bonus

Client Account Manager Engagement: Independent Contractor, Direct Hire (Fully remote) Schedule: U.S. Business Hours (synchronous) Salary: $1200 (Negotiable based on experience) ABOUT THE ROLE A fast-growing U.S.-based tech-enabled tax accounting firm is seeking a Client Account Manager to support internal account management and client delivery operations. You’ll help the client service and tax teams move faster—assembling tax packets, managing onboarding, and triaging client requests via email/Slack. This is a full-time remote role (40+ hours) with competitive pay and strong growth opportunities in a VC-backed, rapidly scaling company. ABOUT YOU Detail-oriented and client-focused, you thrive in high-growth, ambiguous environments. You balance empathy with precision, communicate clearly, manage multiple tasks, and build checklists and systems that increase team efficiency. You’re willing to dig into client work while improving processes at scale. RESPONSIBILITIES Client Delivery Operations - Assemble and upload finalized tax packets, cover letters, and compliance documents - Track submissions, maintain organized deliverables, and follow QA steps - Support entity workflows (state registrations/dissolutions) Client Service Operations - Request client documents and triage questions to the right team - Coordinate onboarding steps, meetings, and follow-ups Process Improvement - Create templates, checklists, and documentation - Identify workflow bottlenecks and suggest improvements - Support ticketing/customer support tools and work with engineering to enhance client systems