Anavah Talent

Role Description A fast-growing U.S.-based EV charging infrastructure company is seeking a highly organized Customer Success Manager to support post-sales operations, customer onboarding, and long-term account success. - The company installs EV charging systems in apartment communities across the United States, working closely with property developers, contractors, electricians, and property management teams. - After a deal is signed, the Post-Sales team takes ownership of the customer journey—from hardware shipment and installation through onboarding, activation, billing setup, and ongoing support. - The team manages detailed operational processes such as energy bill collection, reimbursement setup, dashboard access, and ongoing customer follow-ups. - In this role, you will serve as the operational execution partner to the Senior Customer Success Manager, managing onboarding workflows, coordinating documentation, tracking support tickets, communicating with customers, and helping ensure a smooth transition from signed contract to successful activation. Qualifications - 4+ years of experience in Customer Success, Account Management, Client Services, Implementation, Operations, or Post-Sales roles supporting U.S.-based customers. - Experience working in startup or high-growth environments with evolving processes and limited structure. - Strong experience managing onboarding, implementation, activation, or operational workflows requiring consistent follow-up and coordination. - Proven ability to own customer relationships and drive projects to completion with minimal supervision. - Experience creating or improving workflows, SOPs, templates, or operational processes. - Excellent written and verbal English communication skills (C2 preferred). - Highly organized with exceptional attention to detail. - Familiarity with tools such as HubSpot, Google Sheets, Slack, Bill.com, and internal dashboards. - Bachelor's Degree or equivalent professional experience. Requirements - Customer onboarding & implementation management - Manage onboarding execution for new customers after contract execution. - Own onboarding checklists and ensure all required customer information is collected. - Identify the correct onboarding contact (property manager, asset manager, etc.) and ensure dashboard access is completed. - Coordinate shipment timelines, onboarding readiness, and activation progress across properties. - Prevent onboarding delays through consistent follow-up and strong customer communication. - Ensure successful charger activation upon installation, verifying systems are live and ready for use. - Energy bill review & pricing coordination - Collect recent utility bills from property managers for onboarding setup. - Review energy bill details including flat-rate plans and time-of-use plans. - Coordinate pricing entry into the Orange dashboard for customer approval. - Support markup recommendations based on local charging market rates. - Ensure pricing accuracy to protect revenue-share economics and customer satisfaction. - Help reduce backlog across properties that still require bill collection and setup. - Banking setup & billing operations - Identify the correct accounting contact and ensure secure account setup is completed. - Follow up on incomplete banking setup across active properties. - Support recurring billing workflows, reimbursements, and property statements. - Help improve billing accuracy and reduce operational friction across accounts. - Customer support & ticket management - Help manage support tickets from EV drivers and property teams across charger issues, onboarding inquiries, fulfillment changes, and platform-related questions. - Ensure customer issues are resolved quickly and escalated appropriately. - Support customer success operations across onboarding and ongoing post-install support. - Maintain strong response times and service expectations across customer accounts. - Assist with common recurring support requests while learning broader customer success workflows. - Account management & operational improvement - Flag potential opportunities for expansion to the Customer Success team. - Support account growth by identifying potential needs for additional chargers and coordinating handoff to the Sales team. - Suggest improvements to systems, templates, and workflows to enhance onboarding efficiency and visibility. - Identify operational bottlenecks and suggest improvements that help the business scale. - Contribute to the development of onboarding and post-sales processes as the business scales. Benefits - Competitive Compensation – We recognize your skills and experience with a great compensation package. - Regular Payday in USD – Twice per month, we send USD right to your bank account. - Work Remotely, Forever - Save on the commute and work from home, wherever that is in the world. - Milestone Gifts & Birthday Treats – We celebrate your achievements and make your special day even better! - Exciting Team Experiences – Think team offsites, meetups, virtual town halls, and even international paid travel. - Stay Connected – Be part of a supportive network where you can learn, grow, and connect with amazing people. - Global Networking - Work with top international teams across 12 countries around the world. - Mentorship, Advocacy and Support - We stay in the room and advocate for you every step of the way. - Promotions and Increases - Perform and earn more with raises, promotions, and scope-increases.

• Guest experience & communication • Deliver personalized, high-quality support across email, SMS, and phone • Engage with guests in a natural, human, and unscripted manner • Ensure every interaction reflects a premium, concierge-level experience • Guest issue resolution & recovery • Handle guest concerns with empathy, clarity, and sound judgment • Turn negative experiences into positive outcomes through thoughtful responses • Balance guest care with company guidelines and decision-making • Ownership & follow-through • Take full ownership of guest issues from start to resolution • Ensure timely, accurate, and thoughtful responses across all channels • Maintain strong attention to detail in all interactions • Cross-functional coordination • Collaborate with kitchen operations and internal teams to resolve issues efficiently • Help ensure smooth execution across delivery, fulfillment, and guest communication • Service excellence & continuous improvement • Uphold high standards for hospitality and professionalism • Identify opportunities to improve guest experience and internal processes • Adapt to feedback and continuously refine communication and service approach

• Own the execution and tracking of incoming and outgoing payments - batch invoicing, check processing, ACH routing, revenue capture, etc. • Interface with our bookkeeping system; assist with month-end close; ensure transactions are accurately categorized and reconciled with the business reality. • Develop approach and manage tax compliance, SaaS pricing models, and revenue collection processes. • Support deal commission management, execute on approach to tie CRM and financial systems. • Streamline manual processes across finance; identify tools and build documentation for repeatable operations. • Maintain and evolve our internal metrics reporting - financial dashboards, unit economics, cohort analysis, and more; Metrics reporting may extend beyond financials and into operational metrics • Build and own our financial model and annual budget; lead scenario planning and cash forecasting. • Create and maintain financial update materials that clearly articulate financial performance and capital efficiency. • Manage team reimbursements, internal requests for spend, and identify opportunities to improve cost structure.

Role Description Anavah Talent is a U.S.-based staffing startup that helps top companies hire amazing overseas talent and build high-performing remote teams. We’re looking for a Finance Lead who can take charge of our financial operations, build systems, and share reports that help our team make informed decisions. As Anavah Talent’s first Strategic Finance Lead, you’ll be the architect and operator of our Finance & Reporting function - owning everything from day-to-day invoicing to architecting our revenue collection strategy. You will work directly with our CEO and Operations Manager, and collaborate across the business with clients, contractors, and our external tax team. This is an opportunity to step into a greenfield role to shape the function with lots of autonomy. We’re looking for someone who can think strategically and execute tactically: - Finalizing investor reporting or scenario modeling - Processing invoices or digging into categorization errors This role is for someone who enjoys both the details and the big picture and takes pride in helping a startup stay financially strong and ready for the next phase. Responsibilities - Client & Contractor Payments: Own the execution and tracking of incoming and outgoing payments - batch invoicing, check processing, ACH routing, revenue capture, etc. - Accounting Process Management: Interface with our bookkeeping system; assist with month-end close; ensure transactions are accurately categorized and reconciled with the business reality. - Revenue Compliance: Develop approach and manage tax compliance, SaaS pricing models, and revenue collection processes. - Sales Operations: Support deal commission management, execute on approach to tie CRM and financial systems. - Operational Systems & Automation: Streamline manual processes across finance; identify tools and build documentation for repeatable operations. - KPIs & Reporting: Maintain and evolve our internal metrics reporting - financial dashboards, unit economics, cohort analysis, and more; Metrics reporting may extend beyond financials and into operational metrics. - Modeling & Planning: Build and own our financial model and annual budget; lead scenario planning and cash forecasting. - Reporting: Create and maintain financial update materials that clearly articulate financial performance and capital efficiency. - Team Financial Operations: Manage team reimbursements, internal requests for spend, and identify opportunities to improve cost structure. Qualifications - 5+ years of experience in accounting or finance (ideally in a leadership role) - 3+ years working with U.S. clients or startups - Bookkeeping experience or certification - Familiarity with accounting and billing softwares (i.e. Puzzle, Quickbooks, or Stripe) - Experience building SOPs, creating reports, and FP&A (forecasting) - Near-perfect written English skills (C2) - Demonstrated ability to independently own and drive workstreams - A systems-builder mindset - excited to organize messy data, create clarity, and implement tools - High attention to detail and low ego; asks a lot of questions, considers edge cases, and unafraid to jump in on operational tasks when needed - Bachelor’s degree in Accounting, Finance, or related field (Bonus if from ADMU, DLSU, UP, or UST) Preferred - Financial modeling skills and fluency in SaaS/fintech performance metrics - Experience making investor presentations and slide decks - Experience with U.S. tax or compliance Benefits - Work From Home - Training & Development

• Spend a large part of the day on calls with prospective students and applicants. • Make applicants feel supported, informed, and excited to complete the next step. • Manage admissions email communication, including the admissions inbox. • Guide applicants through calls, homework, references, interviews, and enrollment tasks. • Keep applicant statuses, notes, and follow-up actions accurate in the internal admissions platform. • Capture and communicate clinical site context, including applicant location, employer/site relationship, and site contact details. • Coordinate with the clinical site team when an applicant's site situation needs review or follow-up. • Send or trigger appropriate applicant communications through the admissions platform. • Flag exceptions, blockers, or unusual applicant situations to the right internal owner.

• Spend a large part of the day on calls with prospective students and applicants. • Make applicants feel supported, informed, and excited to complete the next step. • Manage admissions email communication, including the admissions inbox. • Guide applicants through calls, homework, references, interviews, and enrollment tasks. • Keep applicant statuses, notes, and follow-up actions accurate in the internal admissions platform. • Capture and communicate clinical site context, including applicant location, employer/site relationship, and site contact details. • Coordinate with the clinical site team when an applicant's site situation needs review or follow-up. • Send or trigger appropriate applicant communications through the admissions platform. • Flag exceptions, blockers, or unusual applicant situations to the right internal owner.

Role Description A privately-held high growth education company based in the United States is hiring a remote Admissions Coordinator to help prospective students move through the admissions process with clarity, warmth, and momentum. This is a phone-first role. You should be comfortable spending much of the day speaking with applicants, answering questions, explaining next steps, and helping people feel confident about continuing through the process. - Manage the admissions email and keep applicant records clean in the internal admissions platform. - Coordinate with the clinical site team when an applicant has site-related context. - Use the admissions platform to track applicant status, notes, automated emails, application scoring, quiz results, references, and admissions tasks. - Keep the human follow-up moving and escalate exceptions when needed. Qualifications - At least 2+ years experience in a customer-facing role such as inbound sales rep, sales coordinator, account manager, or account executive. - Strong phone presence: warm, clear, confident, patient, and persuasive without being pushy. - Perfect written and verbal command of English (C2+). - Extroverted and willing to spend most of the workday on applicant calls and follow-ups. - Extreme attention to detail. - Systems experience with a CRM (PipeDrive is a plus), Google Suite (especially Gmail, Docs, Sheets, and Drive), and AI tools. - Familiarity with other tools like Asana and Slack is a plus. - Bachelor Degree or higher (summa, magna or cum laude and/or Academic Scholar from a reputable college preferred). Requirements - Experience in admissions, enrollment, recruiting, customer support, inside sales, or student services. - Experience managing an email inbox or operational queue. - Experience working with U.S.-based customers or applicants. - Healthcare, education, or training-program experience. Benefits - Competitive Compensation – We recognize your skills and experience with a great compensation package. - Regular Payday in USD – Twice per month, we send USD right to your bank account. - Work Remotely, Forever - Save on the commute and work from home, wherever that is in the world. - Milestone Gifts & Birthday Treats – We celebrate your achievements and make your special day even better! - Exciting Team Experiences – Think team offsites, meetups, virtual town halls, and even international paid travel. - Stay Connected – Be part of a supportive network where you can learn, grow, and connect with amazing people. - Global Networking - Work with top international teams across 12 countries around the world. - Mentorship, Advocacy and Support - We stay in the room and advocate for you every step of the way. - Promotions and Increases - Perform and earn more with raises, promotions, and scope-increases.

Role Description A privately-held high growth education company based in the United States is hiring a remote Admissions Coordinator to help prospective students move through the admissions process with clarity, warmth, and momentum. This is a phone-first role. You should be comfortable spending much of the day speaking with applicants, answering questions, explaining next steps, and helping people feel confident about continuing through the process. - Manage the admissions email and keep applicant records clean in the internal admissions platform. - Coordinate with the clinical site team when an applicant has site-related context. - Use the platform to track applicant status, notes, automated emails, application scoring, quiz results, references, and admissions tasks. - Keep the human follow-up moving and escalate exceptions when needed. Qualifications - At least 2+ years experience in a customer-facing role such as inbound sales rep, sales coordinator, account manager, or account executive. - Strong phone presence: warm, clear, confident, patient, and persuasive without being pushy. - Perfect written and verbal command of English (C2+). - Extroverted and willing to spend most of the workday on applicant calls and follow-ups. - Extreme attention to detail. - Systems experience with a CRM (PipeDrive is a plus), Google Suite (especially Gmail, Docs, Sheets, and Drive), and AI tools. - Familiarity with other tools like Asana and Slack is a plus. - Bachelor Degree or higher (summa, magna or cum laude and/or Academic Scholar from a reputable college preferred). Requirements - Experience in admissions, enrollment, recruiting, customer support, inside sales, or student services. - Experience managing an email inbox or operational queue. - Experience working with U.S.-based customers or applicants. - Healthcare, education, or training-program experience. Benefits - Competitive Compensation – We recognize your skills and experience with a great compensation package. - Regular Payday in USD – Twice per month, we send USD right to your bank account. - Work Remotely, Forever - Save on the commute and work from home, wherever that is in the world. - Milestone Gifts & Birthday Treats – We celebrate your achievements and make your special day even better! - Exciting Team Experiences – Think team offsites, meetups, virtual town halls, and even international paid travel. - Stay Connected – Be part of a supportive network where you can learn, grow, and connect with amazing people. - Global Networking - Work with top international teams across 12 countries around the world. - Mentorship, Advocacy and Support - We stay in the room and advocate for you every step of the way. - Promotions and Increases - Perform and earn more with raises, promotions, and scope-increases.

Role Description A U.S.-based EV charging infrastructure company is seeking a highly organized Senior Accountant to support monthly close, invoicing, vendor/customer billing setup, and day-to-day accounting operations. - Own the bulk of the company’s transactional accounting operations, including: - The first pass of monthly close - Reconciliations - Customer invoicing - Vendor/customer setup - Recurring accounting administration - Free up the VP of Finance from repetitive operational work. - Future growth opportunities include supporting the VP of Finance with: - Inventory accounting - Complex revenue recognition - Vendor negotiations - Fundraising - Board communications - FP&A - This is a full-time remote opportunity for an accounting professional who wants significant ownership to build financial structure inside a fast-growing company. Qualifications - Highly organized and detail-oriented. - Independently “closed the books” for operationally intense businesses. - Comfortable owning accounting workflows without constant supervision. - Deep experience with QuickBooks Online and Bill.com. - Responsive, accountable, and able to keep accounting processes moving consistently. - Comfortable balancing recurring operational work with ad hoc accounting tasks. - Enjoy helping bring structure and organization to fast-growing companies. Requirements - 4+ years of accounting, tax and/or audit experience (U.S., Canadian, or Australian firm preferred). - Expert QuickBooks Online bookkeeping experience. - Experience working with U.S. and multinational clients (ideally manufacturing/hardware). - Knowledge of U.S. GAAP accounting standards. - Familiarity with tools such as Excel, Claude, HubSpot, Bill.com, Slack, and ADP. - Excellent written and verbal English communication skills (C2 required). - Highly organized with exceptional attention to detail. - Ability to work independently and thrive in fast-paced startup environments. - Bachelor Degree or higher in Accounting or Finance (summa, magna or cum laude and/or Academic Scholar from a reputable college preferred). Preferred Requirements - Active CPA license (U.S. UK, Australia or Philippines). - Certified in QuickBooks Online. - Experience with Big 4 accounting firm. - Experience in Electric Vehicle infrastructure, technology, utilities, and/or property management accounting environments. Benefits - Work From Home. - Training & Development.

• Monthly close & accounting operations • Own the first pass of the monthly close process in Quickbooks Online. • Prepare balance sheet reconciliations • Support recurring accounting operations and general ledger maintenance. • Help improve close timelines, operational consistency, and reporting accuracy. • Reduce operational bottlenecks across the finance function. • Customer invoicing & recurring billing • Manage invoicing across hardware sales and installation projects. • Support approximately 50 invoices per quarter. • Help manage recurring invoicing tied to charging usage revenue (~200 recurring invoices/month). • Ensure invoicing accuracy and timely billing operations. • Vendor & customer setup • Manage vendor and customer onboarding workflows inside Bill.com and related systems. • Support customer-specific onboarding requirements across REITs and procurement platforms. • Maintain organized accounting records and vendor/customer documentation. • Support day-to-day finance, payroll, invoicing and accounting administration in Bill, QBO, Hubspot, Slack, and ADP. • Operational accounting support • Assist with cleanup, organization, and process improvement across finance operations. • Support ad hoc accounting and operational finance tasks as needed. • Help create scalable workflows as the company continues growing rapidly. • Assist with administrative accounting tasks that reduce bottlenecks for the finance team.