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Anavah Talent

Find your God-given space at a U.S. company. That's the Anavah promise.

Guest Experience Representative

GeneralGeneralFull TimeRemoteSeniorTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

Philippines

Posted

2 days ago

Salary

$6 / hour

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

Guest Experience Representative

Anavah Talent

• Guest experience & communication • Deliver personalized, high-quality support across email, SMS, and phone • Engage with guests in a natural, human, and unscripted manner • Ensure every interaction reflects a premium, concierge-level experience • Guest issue resolution & recovery • Handle guest concerns with empathy, clarity, and sound judgment • Turn negative experiences into positive outcomes through thoughtful responses • Balance guest care with company guidelines and decision-making • Ownership & follow-through • Take full ownership of guest issues from start to resolution • Ensure timely, accurate, and thoughtful responses across all channels • Maintain strong attention to detail in all interactions • Cross-functional coordination • Collaborate with kitchen operations and internal teams to resolve issues efficiently • Help ensure smooth execution across delivery, fulfillment, and guest communication • Service excellence & continuous improvement • Uphold high standards for hospitality and professionalism • Identify opportunities to improve guest experience and internal processes • Adapt to feedback and continuously refine communication and service approach

Job Requirements

  • Excellent written and spoken English with a natural, conversational tone (C1–C2 level required)
  • 3+ years of experience in customer-facing roles (hospitality, guest services, client experience, or similar)
  • Strong experience in high-touch service environments (hotel, airline, restaurant, concierge, luxury retail, etc.)
  • Demonstrated ability to think on your feet and respond effectively in real-time situations
  • Ability to remain calm, confident, and solution-oriented under pressure
  • Strong ownership mindset and accountability in handling tasks and responsibilities
  • Fully available to work U.S. Pacific hours, including weekends and long shifts
  • Bachelor’s degree preferred
  • Preferred**
  • Experience in hospitality front-office roles (hotel front desk, concierge, flight attendant, restaurant service, etc.)
  • Experience supporting U.S.-based customers or brands
  • Experience in fast-paced, high-demand environments requiring real-time communication

Benefits

  • Competitive Compensation – We recognize your skills and experience with a great compensation package.
  • Regular Payday in USD – Twice per month, we send USD right to your bank account.
  • Work Remotely, Forever - Save on the commute and work from home, wherever that is in the world.
  • Milestone Gifts & Birthday Treats – We celebrate your achievements and make your special day even better!
  • Exciting Team Experiences – Think team offsites, meetups, virtual town halls, and even international paid travel.
  • Stay Connected – Be part of a supportive network where you can learn, grow, and connect with amazing people.
  • Global Networking - Work with top international teams across 12 countries around the world.
  • Mentorship, Advocacy and Support - We stay in the room and advocate for you every step of the way.
  • Promotions and Increases - Perform and earn more with raises, promotions, and scope-increases.

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