Find your God-given space at a U.S. company. That's the Anavah promise.
Guest Experience Representative
Location
Philippines
Posted
2 days ago
Salary
$6 / hour
Seniority
Senior
Job Description
Guest Experience Representative
Anavah Talent
• Guest experience & communication • Deliver personalized, high-quality support across email, SMS, and phone • Engage with guests in a natural, human, and unscripted manner • Ensure every interaction reflects a premium, concierge-level experience • Guest issue resolution & recovery • Handle guest concerns with empathy, clarity, and sound judgment • Turn negative experiences into positive outcomes through thoughtful responses • Balance guest care with company guidelines and decision-making • Ownership & follow-through • Take full ownership of guest issues from start to resolution • Ensure timely, accurate, and thoughtful responses across all channels • Maintain strong attention to detail in all interactions • Cross-functional coordination • Collaborate with kitchen operations and internal teams to resolve issues efficiently • Help ensure smooth execution across delivery, fulfillment, and guest communication • Service excellence & continuous improvement • Uphold high standards for hospitality and professionalism • Identify opportunities to improve guest experience and internal processes • Adapt to feedback and continuously refine communication and service approach
Job Requirements
- Excellent written and spoken English with a natural, conversational tone (C1–C2 level required)
- 3+ years of experience in customer-facing roles (hospitality, guest services, client experience, or similar)
- Strong experience in high-touch service environments (hotel, airline, restaurant, concierge, luxury retail, etc.)
- Demonstrated ability to think on your feet and respond effectively in real-time situations
- Ability to remain calm, confident, and solution-oriented under pressure
- Strong ownership mindset and accountability in handling tasks and responsibilities
- Fully available to work U.S. Pacific hours, including weekends and long shifts
- Bachelor’s degree preferred
- Preferred**
- Experience in hospitality front-office roles (hotel front desk, concierge, flight attendant, restaurant service, etc.)
- Experience supporting U.S.-based customers or brands
- Experience in fast-paced, high-demand environments requiring real-time communication
Benefits
- Competitive Compensation – We recognize your skills and experience with a great compensation package.
- Regular Payday in USD – Twice per month, we send USD right to your bank account.
- Work Remotely, Forever - Save on the commute and work from home, wherever that is in the world.
- Milestone Gifts & Birthday Treats – We celebrate your achievements and make your special day even better!
- Exciting Team Experiences – Think team offsites, meetups, virtual town halls, and even international paid travel.
- Stay Connected – Be part of a supportive network where you can learn, grow, and connect with amazing people.
- Global Networking - Work with top international teams across 12 countries around the world.
- Mentorship, Advocacy and Support - We stay in the room and advocate for you every step of the way.
- Promotions and Increases - Perform and earn more with raises, promotions, and scope-increases.
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