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Customer Success Manager
Location
CST (UTC-6)
Posted
1 day ago
Salary
$6 / hour
Seniority
Lead
No structured requirement data.
Job Description
Customer Success Manager
Anavah Talent
Role Description A fast-growing U.S.-based EV charging infrastructure company is seeking a highly organized Customer Success Manager to support post-sales operations, customer onboarding, and long-term account success. - The company installs EV charging systems in apartment communities across the United States, working closely with property developers, contractors, electricians, and property management teams. - After a deal is signed, the Post-Sales team takes ownership of the customer journey—from hardware shipment and installation through onboarding, activation, billing setup, and ongoing support. - The team manages detailed operational processes such as energy bill collection, reimbursement setup, dashboard access, and ongoing customer follow-ups. - In this role, you will serve as the operational execution partner to the Senior Customer Success Manager, managing onboarding workflows, coordinating documentation, tracking support tickets, communicating with customers, and helping ensure a smooth transition from signed contract to successful activation. Qualifications - 4+ years of experience in Customer Success, Account Management, Client Services, Implementation, Operations, or Post-Sales roles supporting U.S.-based customers. - Experience working in startup or high-growth environments with evolving processes and limited structure. - Strong experience managing onboarding, implementation, activation, or operational workflows requiring consistent follow-up and coordination. - Proven ability to own customer relationships and drive projects to completion with minimal supervision. - Experience creating or improving workflows, SOPs, templates, or operational processes. - Excellent written and verbal English communication skills (C2 preferred). - Highly organized with exceptional attention to detail. - Familiarity with tools such as HubSpot, Google Sheets, Slack, Bill.com, and internal dashboards. - Bachelor's Degree or equivalent professional experience. Requirements - Customer onboarding & implementation management - Manage onboarding execution for new customers after contract execution. - Own onboarding checklists and ensure all required customer information is collected. - Identify the correct onboarding contact (property manager, asset manager, etc.) and ensure dashboard access is completed. - Coordinate shipment timelines, onboarding readiness, and activation progress across properties. - Prevent onboarding delays through consistent follow-up and strong customer communication. - Ensure successful charger activation upon installation, verifying systems are live and ready for use. - Energy bill review & pricing coordination - Collect recent utility bills from property managers for onboarding setup. - Review energy bill details including flat-rate plans and time-of-use plans. - Coordinate pricing entry into the Orange dashboard for customer approval. - Support markup recommendations based on local charging market rates. - Ensure pricing accuracy to protect revenue-share economics and customer satisfaction. - Help reduce backlog across properties that still require bill collection and setup. - Banking setup & billing operations - Identify the correct accounting contact and ensure secure account setup is completed. - Follow up on incomplete banking setup across active properties. - Support recurring billing workflows, reimbursements, and property statements. - Help improve billing accuracy and reduce operational friction across accounts. - Customer support & ticket management - Help manage support tickets from EV drivers and property teams across charger issues, onboarding inquiries, fulfillment changes, and platform-related questions. - Ensure customer issues are resolved quickly and escalated appropriately. - Support customer success operations across onboarding and ongoing post-install support. - Maintain strong response times and service expectations across customer accounts. - Assist with common recurring support requests while learning broader customer success workflows. - Account management & operational improvement - Flag potential opportunities for expansion to the Customer Success team. - Support account growth by identifying potential needs for additional chargers and coordinating handoff to the Sales team. - Suggest improvements to systems, templates, and workflows to enhance onboarding efficiency and visibility. - Identify operational bottlenecks and suggest improvements that help the business scale. - Contribute to the development of onboarding and post-sales processes as the business scales. Benefits - Competitive Compensation – We recognize your skills and experience with a great compensation package. - Regular Payday in USD – Twice per month, we send USD right to your bank account. - Work Remotely, Forever - Save on the commute and work from home, wherever that is in the world. - Milestone Gifts & Birthday Treats – We celebrate your achievements and make your special day even better! - Exciting Team Experiences – Think team offsites, meetups, virtual town halls, and even international paid travel. - Stay Connected – Be part of a supportive network where you can learn, grow, and connect with amazing people. - Global Networking - Work with top international teams across 12 countries around the world. - Mentorship, Advocacy and Support - We stay in the room and advocate for you every step of the way. - Promotions and Increases - Perform and earn more with raises, promotions, and scope-increases.
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Switzerland Global EnterpriseWe support Swiss SMEs in their international business and help innovative foreign companies to establish in Switzerland.
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