Powering Progress Through Travel
Specialized Travel Consultant
Location
Australia
Posted
12 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Specialized Travel Consultant
American Express Global Business Travel
Role Description As a Lead Travel Consultant for Amex GBT, you’ll handle travel for some of our most exclusive and exciting VIP clients, including business executives and famous names in the entertainment industry. - Advise and arrange travel for corporate business customers (both individuals and groups) - Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services - Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations - Use of one of our Global Distribution System's (GDS) - Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements - Use positive telephone service techniques and act on special customer requests - Prevent fraudulent callers from trying to book trips afterhours by following our security protocols - Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels We look forward to sharing more detailed job functions and key performance indicators during the interview process. Qualifications - Passion for excellence in client service, including proactive anticipation of needs - Native GDS expertise (Sabre, Apollo, Amadeus) - 3+ years corporate travel experience, including fares, ticketing, car, hotel, air, and rail travel - Experience in handling VIP Corporate Travel is required - Excellent professional communication (written and verbal) - Attention to detail - Act with integrity, and look after personal traveler information - Resolving customer issues quickly and independently / with supplier - Partnership and willingness to feedback Requirements - This role is a 100% Remote - Working days can be any 5 days in a week (includes weekend) - Shift schedule start and end between 8 AM - 8 PM - Location: New South Wales, Australia Benefits - Flexible benefits tailored to each country, starting the day you do - Health and welfare insurance plans - Retirement programs - Parental leave and adoption assistance - Wellbeing resources to support you and your immediate family - Travel perks: choice of deals each week from major travel providers on flights, hotels, cruises, and car rentals - Access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first - Championing Inclusion in every aspect of our business
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