American Family Care

• Develop, maintain, and optimize dashboards for clinical and operational stakeholders • Analyze clinic performance metrics (e.g., patient volume, revenue, throughput, staffing efficiency) • Provide tailored and actionable insights to improve operational performance across franchised and corporate clinics • Ensure data accuracy, consistency, and integrity across reporting systems • Act as a communication bridge between clinical field operators and technical analytics teams • Gather and document business requirements from non-technical stakeholders • Translate operational needs into clear technical specifications for BI developers/data engineers • Present findings and insights in a clear and easy-to-follow data and impact "story" • Manage multiple BI-related projects simultaneously, from intake through delivery • Define scope, timelines, and deliverables in collaboration with stakeholders • Track progress and ensure alignment with business priorities • Identify risks and escalate issues as needed • Monitor and triage incoming analytics requests via ticketing systems • Prioritize requests based on urgency and business impact • Coordinate with internal teams to ensure timely resolution • Maintain documentation and status updates for all active requests

Role Description The Director of Credentialing is responsible for leading, managing, and enhancing the organization’s credentialing, privileging, provider enrollment, and payer enrollment operations across all clinics and care delivery sites. This role ensures full compliance with regulatory, accreditation, and payer requirements while driving operational excellence, process innovation, and a positive provider experience. The Director oversees credentialing staff, manages key external vendor relationships, maintains exceptional standards of accuracy and timeliness, and serves as the organization’s primary expert on credentialing policies, workflows, and industry standards. Key Responsibilities - Leadership and Management - Provide strategic leadership for all credentialing, recredentialing, privileging, and provider enrollment activities. - Build, lead, and mentor a high-performing credentialing team with appropriate staffing, training, accountability, and performance management. - Develop and implement departmental goals, SOPs, KPIs, and quality assurance measures. - Facilitate training, ongoing education, and change management as credentialing systems and requirements evolve. - Credentialing and Privileging Operations - Oversee verification of licensure, education, training, certifications, work history, malpractice coverage, and professional references. - Establish proactive workflows for managing all expirable items, including license, certification, and insurance renewals. - Ensure accurate management of provider files, credentialing data, and documentation within credentialing software platforms. - Direct the privileging process in collaboration with medical leadership, department chiefs, and compliance teams. - Provide credentialing support for committee meetings, audits, board reviews, and documentation needs. - Regulatory Compliance - Ensure compliance with all federal, state, and local regulatory bodies including CMS, The Joint Commission, NCQA, URAC, and commercial payer standards. - Maintain up-to-date knowledge of regulatory changes and lead revisions to policies, procedures, and workflows accordingly. - Conduct and oversee internal audits to ensure readiness for accreditation surveys and external reviews. - Provider Enrollment - Oversee timely and accurate submission of enrollment applications with Medicare, Medicaid, and commercial payers. - Track and manage enrollments, revalidations, payer updates, and expirables to prevent reimbursement delays or claim denials. - Partner with Revenue Cycle and Managed Care to resolve enrollment-related claim issues and streamline payer setup workflows. - Vendor Relationship Management - Manage external credentialing and verification vendors, ensuring high performance, compliance, service quality, and contractual adherence. - Evaluate vendor capabilities, negotiate service agreements, monitor KPIs, and drive accountability for accuracy and turnaround times. - Lead transitions, implementations, or optimization projects involving outsourced credentialing or enrollment partners. - Process Improvement and Technology - Continuously evaluate and enhance credentialing workflows to reduce turnaround times, improve accuracy, and support scalability. - Lead implementation or optimization of credentialing software, automation tools, and data-management technologies. - Develop and oversee dashboard reporting for KPIs, productivity, turnaround time, expirables, enrollment status, and quality metrics. - Collaborate with IT, Managed Care, Compliance, and Operations on cross-functional systems and technology initiatives. - Relationship and Communication Management - Serve as the primary organizational contact for providers, clinical leaders, health plans, and regulatory bodies regarding credentialing matters. - Promote a provider-centric experience through timely communication, streamlined processes, and exceptional service standards. - Collaborate with HR, Legal, Compliance, Managed Care, and Clinical Operations on onboarding and cross-functional initiatives. - Deliver clear, concise presentations to executive leadership, including reporting on credentialing performance, risks, and mitigation strategies. - Prepare and present executive-ready materials including slide decks, dashboards, and credentialing summaries for operational and leadership reviews. Qualifications - Required - Bachelor’s degree in healthcare administration, business, or related field. - 7 or more years of credentialing experience in a healthcare organization, MSO, medical group, ASC, hospital, or health plan. - 3 or more years of leadership or management experience. - Strong working knowledge of CMS, Joint Commission, NCQA, URAC, and payer credentialing and enrollment requirements. - Proficiency with credentialing software systems, provider databases, and digital document management. - Preferred - Master’s degree in healthcare administration, business administration, or related field. - Certified Provider Credentialing Specialist (CPCS) or Certified Professional Medical Services Management (CPMSM). - Experience in multi-site or multi-state healthcare delivery organizations, or MSOs. - Experience implementing credentialing software or leading large-scale credentialing process redesign. Key Competencies - Exceptional attention to detail and commitment to data accuracy - Strong analytical, organizational, and project management abilities - Excellent written, verbal, and presentation development skills - Ability to lead teams through change and build scalable credentialing infrastructure - High integrity, discretion, and commitment to confidentiality - Ability to work cross-functionally and influence without formal authority - Strong relationship management and customer service orientation This is a remote position.

• Serve as the primary AdWorks point of contact for a portfolio of franchise owners, managing day-to-day communication, troubleshooting issues, and responding to ad hoc requests. • Build and maintain strong, trust-based relationships across a diverse range of franchisee personalities. • Lead Monthly and Quarterly Business Reviews (MBRs/QBRs), translating performance data into clear insights, trends, and actionable recommendations. • Own performance reporting across assigned locations, ensuring outputs are accurate, timely, and insight-driven. • Monitor performance to identify risks and growth opportunities, and drive data-backed optimization strategies. • Partner with the AdOps agency to optimize campaigns and ensure quality and accuracy across platforms (Google Ads, Meta). • Ensure seamless execution across franchisees, internal stakeholders, and agency partners. • Partner cross-functionally to identify growth opportunities, optimize performance, and improve operational processes. • Analyze performance across a diverse range of marketing channels including SEO, SEM, Direct Mail, Paid Social and Display.

Role Description The Coding Operations Manager provides oversight of end-to-end coding workflows across American Family Care’s high-volume urgent care network. Key Responsibilities - Manage coding workflows to ensure accuracy, compliance, and alignment with urgent care-specific guidelines - Lead clinical documentation improvement (CDI) initiatives to enhance completeness, specificity, and payer compliance - Partner with providers, center leadership, and vendors to improve documentation and coding outcomes - Ensure adherence to coding SLAs for timely charge capture, claim submission, and reduced billing lag - Develop and deliver coding and documentation education for providers, clinical staff, and BPO partners - Collaborate with offshore coding vendors to monitor performance, improve quality, and optimize cost efficiency - Establish and track KPIs, including coding accuracy, productivity, denial rates, and turnaround times - Lead audit programs and implement corrective actions to maintain regulatory and compliance standards - Drive continuous improvement initiatives across the revenue cycle in a high-volume urgent care setting Qualifications - Bachelor’s degree in a related field - Minimum 5 years of healthcare leadership experience in coding and/or CDI - Experience in urgent care, ambulatory, or high-volume outpatient settings preferred - RHIA, RHIT, or CPC certification preferred - Strong knowledge of CPT, ICD-10-CM, and payer-specific guidelines - Experience managing BPO/vendor relationships strongly preferred Benefits - 401(k) matching - Competitive salary - Health insurance - Opportunity for advancement - Training & development Company Description Founded in 1982 with a single location, American Family Care (AFC) pioneered the concept of non-emergency room care, providing treatment for injuries and illnesses in a convenient, lower-cost setting. Headquartered in Birmingham, Alabama, AFC has grown into the nation’s leading provider of accessible healthcare, with more than 400 company-owned and franchised centers across the United States, caring for over 3.5 million patients annually.

Benefits: - 401(k) matching - Competitive salary - Health insurance - Opportunity for advancement American Family Care (AFC) Founded in 1982 with a single location, American Family Care (AFC) pioneered the concept of non‑emergency room care, providing treatment for injuries and illnesses in a convenient, lower‑cost setting. Headquartered in Birmingham, Alabama, AFC has grown into the nation’s leading provider of accessible healthcare, with more than 400 company‑owned and franchised centers across the United States, caring for over 3.5 million patients annually. Position Summary The Director of Franchise Revenue Cycle Management (RCM) Operations serves as the primary liaison between AFC franchise clinics and Corporate RCM Operations. This role partners closely with franchise owners and internal RCM leaders to resolve issues, drive operational improvements, and optimize revenue cycle performance across the franchise network. Key Responsibilities - Serve as the primary point of contact between franchise clinics and leadership, and AFC Corporate RCM Operations - Partner with franchise owners and clinic leadership to identify, analyze, and resolve RCM‑related issues - Share and review monthly RCM performance metrics with franchise clinic owners, identifying trends, risks, and opportunities for improvement - Support the transition and implementation of franchise clinics onto AFC’s corporate RCM platform, ensuring a smooth onboarding and adoption process - Collaborate with corporate RCM operations leaders to develop solutions, improve workflows, and drive performance improvements - Provide guidance, best practices, and education to franchise clinics related to revenue cycle processes and performance - Assist with special projects and other duties as assigned Qualifications - Bachelor’s degree in a related field (Healthcare Administration, Business, Finance, or similar) preferred - Minimum of 5 years of progressive healthcare leadership experience in revenue cycle management environments - Demonstrated experience working with multi‑site healthcare operations, franchises, or physician practice management organizations preferred - Strong understanding of end‑to‑end revenue cycle processes, including billing, coding, collections, payer relations, and denial management - Proven ability to analyze RCM performance metrics and translate data into actionable insights - Excellent communication and relationship‑building skills, with the ability to influence and partner with franchise owners and senior leaders - Strong problem‑solving skills with a collaborative, service‑oriented mindset - Ability to manage multiple priorities in a fast‑paced environment - Proficiency with RCM systems, practice management platforms, and reporting tools - Willingness and ability to travel as needed This is a remote position.

• Serve as the primary point of contact between franchise clinics and leadership, and AFC Corporate RCM Operations • Partner with franchise owners and clinic leadership to identify, analyze, and resolve RCM‑related issues • Share and review monthly RCM performance metrics with franchise clinic owners, identifying trends, risks, and opportunities for improvement • Support the transition and implementation of franchise clinics onto AFC’s corporate RCM platform, ensuring a smooth onboarding and adoption process • Collaborate with corporate RCM operations leaders to develop solutions, improve workflows, and drive performance improvements • Provide guidance, best practices, and education to franchise clinics related to revenue cycle processes and performance • Assist with special projects and other duties as assigned

• Design and implement social media strategy to align with business goals. • Generate, edit, publish, and share engaging content daily. • Work with other marketing managers to track SEO and web traffic metrics. • Collaborate with other marketing teams to ensure brand consistency. • Collaborate with other social media influencers that are relative to our region in order to promote our business. • Oversee social media accounts design. • Create a layout that draws people in and is consistent, create pages to function fully and presents a professional look for customers. • Suggest and implement new features to develop brand awareness, like promotions and competitions. • Stay up to date with current technologies and trends in social media, design tools, and applications.

• Lead the planning and execution of all De Novo (new clinic), Acquisition, and Conversion development projects from concept through opening • Partner with Real Estate, Construction, and Operations teams to evaluate new market opportunities and ensure alignment with brand growth strategy • Partner on all aspects of new clinic opening from site identification, construction, and pre-opening readiness including systems integration • Establish and manage timelines, proactively addressing delays, cost overruns, or risk factors • Partner with cross-functional teams (operations, clinical, IT, HR, marketing) to ensure each clinic opens fully staffed, compliant, and brand-ready • Track and report key performance metrics for clinic openings, ensuring consistent post-launch performance reviews and improvement cycles • Serve as the primary point of contact for franchisees and internal partners throughout the opening process, and through year two of operations • Provide ongoing performance coaching focused on patient volume, staffing, throughput efficiency, and profitability • Conduct performance reviews with franchisees to benchmark success and build tailored improvement action plans • Offer coaching and consultation to franchisees on early operational ramp-up • Maintain alignment with all brand standards, state regulations, and clinical compliance requirements during pre-opening phases • Develop best practices for process improvement, vendor management, and project efficiency

• Serve as the main point of contact for all assigned projects from inception to closeout • Provide support to the Development Team and Franchisees • Maintain Pipeline Reporting and maintain all project data within FranConnect and Smartsheet • Prepare & execute schedules of milestones to ensure schedules are met • Monitor contract performance to ensure scope, schedule, budget, and customer expectations are maintained or exceeded • Coordinate project startup (Kickoff) and closeout activities with all team members to prevent project delays • Evaluate project delays and develop solutions with urgency • Attend all project meetings • Make occasional site visits to assure the scope, schedule and quality of the project are achieved • Provide project and departmental status reports to members as appropriate • Ensure accuracy and proper control of all project or initiative documentation, to include confidentiality for any sensitive information related to project or initiative goals or objectives • Collaborate with architects and engineers to review and approve construction drawings and documentation according to company standards and specifications • Ensure all projects or initiatives follow and are compliant with company policies and procedures, as well as any applicable federal and state laws • Effectively manage project or initiative scope by ensuring any changes to scope are documented and approved • Other duties and responsibilities as assigned.

• Conduct regular on-site visits and audits of assigned Franchise locations • Conduct Consultation calls on a regular basis regarding marketing/advertising planning, Go Live training, Grand Opening events, coaching and role playing, customer/patient relations improvement, profit/loss review and analysis including projections, and medical office operations management support • Monitor the financial status, operations, staffing, paid advertising, and overall management of assigned Franchise locations • Run reports in various systems and review KPIs • Cultivate and preserve Franchisee/vendor relationships • Support Franchisee during pre-opening phase including, but not limited to, assisting with site selection, floor plan approval, practice management software training, and business planning • Develop a strategic plan and translate that plan into the appropriate sales activities • Coordinate all training activities with the appropriate departments/individuals and ensure that all training materials and resources have been directed to the appropriate parties • Conduct on-site educational workshops with Franchise groups. Provide necessary counsel and assistance to Franchisees for development and improvement of business plans, including, establishing specific goals, objectives and strategies for sales, controls, profits, human resource plans, development, marketing, etc • Ensure physical facilities of assigned Franchisee locations comply with Franchisor standards. Coordinate any and all resources/support from all appropriate departments for assigned Franchisees • Complete any and all month end reports, new store follow-up reports, weekly expense reports, preparation of classes, etc.