Advanced Solutions International Inc.

Role Description We’re looking for a skilled Software Developer with an established foundation of technical experience to conduct the development of Java-based software applications and products. In this role, you will collaborate with scrum teams and contribute to the agile development process by completing project milestones, user stories, and adhering to established standards to ensure value for our customers. - Participating as an active team member on projects working with the Product Owners in the completion of product development tasks. - Collaborating with all scrum teammates on design and development tasks. - Contributing to the scrum team by analyzing, developing, testing, documenting, and maintaining high quality software solutions as required. - Responsible for meeting the milestones set for projects and for completing user stories in sprints as stated in the definitions of done. - Following established standards and guidelines to deliver projects that are of high quality and high value to ASH and its customers. - Learning, following, adapting, and applying agile software development techniques, methodologies, and processes. - Responsible for contributing, receiving, and acting upon constructive feedback for continuous process, product, and self-improvement. - Providing technical knowledge to enhance overall product performance, usability, aesthetics, and consistent pattern compliance. - Conducting code reviews and performs component, visual, functional, and automated testing. - Working with Technical Support to reproduce and resolve customer issues as required. - Performing other job-related duties and responsibilities as may be assigned from time to time. Qualifications - University degree, preferably in Computer Science or Information Science, or equivalent experience. - 2+ years of experience developing integrated suites of full-featured, web-based applications, including user interfaces, database access, and networked components. - Experience in the creation of applications using the following technologies: Java, Spring, Hibernate, SQL Server, IIS, HTML, JavaScript, CSS, XML, AJAX, and REST. - Solid object-oriented software engineering background and expertise, with proven applied experience in the implementation and testing of high-quality software. - Superior time management and multi-tasking abilities. - Solid interpersonal and communications (verbal and written) skills. - Excellent ability to collaborate successfully with others in person or remotely. Benefits - Excellent remuneration. - Generous annual leave and other employee benefits. - Numerous opportunities for professional growth and development.

Role Description We are seeking a Client Account Manager (CAM) who is responsible and accountable for the net revenue retention of assigned clients, including ASI Direct clients and clients with relationships with our Solution Providers. Client Account Managers must maintain strong working relationships with assigned clients to prevent client churn and identify potential new sales opportunities. This position requires active and continuous relationship building and management, including business reviews and regular check-ins to align client KPIs and reporting and to collect client data and feedback. The CAM is also responsible for monitoring product adoption and usage, analysing client health, and communicating information about new product releases and related educational events. - Represent ASI products and services, using industry research as well as deep and comprehensive knowledge of our solutions and how they meet the needs of client organizations. - Build strong business relationships with client executives and staff by understanding business goals, recognizing and identifying opportunities within clients’ businesses, and helping them plan to achieve those objectives through sales and referrals of all ASI services and solutions. - Ensure regular contact with all assigned clients, primarily by phone; larger clients may require more detailed in-person contact with one meeting, at least annually. - Prepare and conduct executive business reviews and check-ins, integrating value attainment into these discussions and aligning client KPIs. - Review client product adoption and usage and collect client data and feedback to monitor and analyse client health. - Manage new or challenging clients as they occur, recognizing incipient client problems and pro-actively identifying resources and coordinating referrals within the ASI organization. - Prepare and successfully execute a client renewal strategy, manage the renewal process, and coordinate renewals internally and externally to achieve sales quotas. - Deliver established targets and objectives for combined client revenues/gross margins for allocated clients. - Identify, qualify, and manage a pipeline of expansion deals. - Develop and maintain professional relationships with staff in all ASI divisions globally. - Support other ASI Client Account Managers in their roles as required. - Perform other job-related duties and responsibilities as may be assigned from time to time. Qualifications - Bachelor’s degree in relevant field or equivalent experience. - 3+ years of account management or sales experience within a similar industry, with proven success at or above defined targets (preferred). - Thorough knowledge of appropriate ASI software products and services. - Excellent interpersonal, verbal and written communication, and presentation skills. - Demonstrated proficiency with sales management software and CRM. - Strong problem-solving skills with ability to balance persuasion with professionalism. - Capable of leading and delivering excellent client sales. - Pro-active, organized, and driven to deliver personal and team business results. - Able to work independently and as part of a team. Benefits - Wellness Benefits - Opportunities for Professional Growth and Development - Flexible Remote Work - Volunteer Time Off - Study Leave - Employee Assistance Program

Role Description ASI is looking for a passionate and motivated Sales Support Engineer to join our dynamic team. In this position, you will be responsible for supporting ASH’s sales efforts to drive the business growth of iMIS, OpenWater, TopClass, Clowder, and other ASH software solutions. The Sales Support Engineer will be collaborating closely with the sales support team to provide support in pre-sales activities. - Collaborating with the sales team to provide support in pre-sales activities, including demo preparation, answering product-related inquiries, and assisting with RFP responses and proposal development. - Observing and learning demo techniques and becoming familiar with the master demo system, gradually taking on more responsibilities in demo presentations. - Conducting practice demos for partners interested in our products, ensuring a seamless and engaging experience. - Assisting in the creation and maintenance of product demo videos, especially in the Consensus platform. - Meeting with clients and prospects to review and discuss specific product functionality questions. - Maintaining all light demo scripts for OpenWater, TopClass, Clowder, and other ASH software solutions. - Maintaining up-to-date knowledge of all of ASH’s products, sales policies, and procedures to ensure a high level of customer service. - Performing other job-related duties that may be assigned from time to time. Qualifications - Bachelor's degree in a relevant field or related experience. - 4+ years’ experience in sales support, customer service, or a similar role. - Strong communication and presentation skills. - Ability to learn quickly and adapt to new technologies and products. - Excellent organizational and time management abilities. - A proactive mindset with a passion for contributing to team success. Benefits - Wellness Benefits - Opportunities for Professional Growth and Development - Volunteer Time Off - Study Leave - Employee Assistance Program - Flexible Remote Work Company Description Advanced Solutions International is a global software company focused on helping not-for-profits and membership organizations grow revenue, reduce expenses, improve performance, engage and serve members and donors through innovative software solutions.

Role Description We are seeking a Technical Support Analyst who will deliver front-line technical assistance, ensuring exceptional client support and issue resolution. This role requires strong technical aptitude, clear communication, and an ability to manage complex problems with precision. Analysts must be extremely detail-oriented as they will contribute to documenting defects accurately, contributing to knowledge resources, and supporting product integration efforts. Success in this position depends on analytical thinking, teamwork, and a commitment to high-quality service. - Provide technical support to clients, AiSPs, and ASI Consultants via ticketing system and staff via Teams. - Document and report defects. - Contribute technical articles/help tips to online resources, installation instructions, and system-specific documentation. - Contribute to the internal and/or external product integration training and documentation. - Function as an expert for a particular product to the support staff and company. - Perform other duties and job responsibilities as may be assigned from time to time. Qualifications - BS/BA in business or related field, or equivalent experience. - 1-3+ years of technical support experience, preferably supporting business applications software, and supporting high-end equipment/applications. - Strong technical background. - Basic business knowledge, including knowledge of accounting principles. - Basic technical knowledge, including knowledge of servers, networks, and SQL. - Proficient in Windows as well as various software applications. - Demonstrated problem solving and crisis management skills. - Strong conceptual and analytical skills with the ability to work as an effective member of a team. - Excellent communication skills required. Benefits - Wellness Benefits - Opportunities for Professional Growth and Development - Flexible Remote Work - Volunteer Time Off - Study Leave - Employee Assistance Program

Role Description We are seeking an experienced Account Executive. This sales position involves driving new business growth by selling ASI products and services to target clients, requiring a proactive approach to identify and close deals. This role requires a hunter mentality, strong closing skills, and a passion for exceeding sales targets. - Successfully sell ASI products/services/programs to new business prospects in an assigned geographic and/or vertical industry area to consistently achieve or exceed assigned revenue objectives. - Utilize face-to-face meetings, conference calls, emails, and other communication delivery methods to successfully close sales. - Must be a “hunter” for new business opportunities through a multi-faceted approach, including cold-calling, networking, webinars, and face-to-face seminars. - Work closely with potential clients and ASI resources to identify accurate project requirements. - Follow up with clients to ensure client satisfaction with products and/or services and promptly contact appropriate ASI staff or business partners to ensure awareness of client concerns and to handoff for resolution as needed. - Collaborate with sales support resources to gather, compile, and coordinate highly professional product demonstrations, solution summaries, proposals, and all other sales deliverables or meetings. - Lead and deliver professional presentations to C-level executives on ASI products, services, and programs. - Maintain a consistent minimum satisfactory pipeline level to meet sales goals. - Create, maintain, and submit accurate, weekly pipeline building and forecast reports. - Update HubSpot and ensure it is maintained with accurate sales processes completed or scheduled with specific key notes about the items discussed or voicemail messages left, meetings conducted, and meetings planned. - Remain continuously informed of the company's products, services, policies, and procedures to effectively perform sales activities and accomplish ASI’s strategic objectives. - Assist with client sales as needed by attending and assisting with client events, providing support to ASI CPIL staff, especially during periods of personal and annual leave, and managing at-risk clients to address issues and ensure their satisfaction. - Perform other job-related duties and responsibilities as may be assigned from time to time. Qualifications - Bachelor’s degree or equivalent work experience required; experience in the nonprofit industry is a plus. - 5+ years’ experience successfully selling B2B SaaS solutions. - Excellent communication (both verbal and written) and presentation skills required for delivering the iMIS value proposition to C-level executives. - Proven ability to develop a detailed written sales plan and execute it with a sense of urgency to exceed quota consistently. - Working knowledge of Microsoft Office products including Outlook, Word, and Excel. - Excellent time management and organizational skills. Benefits - Generous Paid Time Off - Wellness Benefits - Optional Private Medical Insurance - Retirement Pension Plan - Volunteer Time Off - Opportunities for Professional Growth and Development - Study Leave - Employee Assistance Program - Flexible Remote Work

Role Description We are seeking a skilled Associate Performance Improvement Specialist (APIS) who uses skills and experience to deliver product solutions to enable clients to increase organizational performance. Working unsupervised for small client assignments – and within a project team supervised by a project manager and solution lead for larger client projects – the APIS will deliver implementation, support, and training services in accordance with established methodologies and best practices. - Configuring any of the iMIS and related products and services, depending on the specific training and requirements of the project. - Supporting clients on maintaining their use of, or extending solutions as needed, with any of the ASI products and other supported tools. - Performing data conversions and data cleanup. - Providing website support, configuration, and navigation using iMIS and the other supported tools. - Delivering client training as either part of implementation, public online classroom, at your desk or client specific as assigned. - Providing sales support for product fits and RFP responses. - Meeting team (and individual) established billable production targets. - Focusing on excellent service quality, with an on-time and on-budget delivery, performing all work in accordance with the terms of the Master Services Agreement and within the Client Success fee agreed in the signed task order. - Performing other job-related duties as may be assigned from time to time. Qualifications - Bachelor’s Degree in relevant field or related experience. - Strong verbal and written communication skills. - iMIS experience and HTML/CSS preferred but not required. - Self-motivated with the ability to work independently and as part of a project team. - Demonstrated ability to provide excellent work product and customer service so that clients are “promoters” of ASI Client Success with a positive impact on the ASI Client Success Net Promoter Score (NPS). - Certified iMIS Administrator and/or Certified iMIS Professional certification required at start of employment or achieved within 90 days of employment. - Some travel may be required from time to time, as directed by the Client Success Manager or Project Manager. Benefits - Wellness Benefits - Opportunities for Professional Growth and Development - Volunteer Time Off - Study Leave - Employee Assistance Program - Flexible Remote Work

Role Description We are looking for a skilled Cloud Services Support Analyst who is responsible for installation, configuration, administration, and maintenance of networks, and computer systems. Provide technical support and troubleshoot problems on Hosting customer’s systems as appropriate in a Microsoft Azure hosting environment. - Support/administer/maintain all Hosting customer systems as appropriate (Microsoft Azure) - Support/administer/maintain all Hosting customer backup/restore processes - Support/administer/maintain Hosting infrastructure monitoring systems - Support/administer/maintain all system security related issues - Maintain iMIS knowledge to effectively support and upgrade Hosting customer’s iMIS systems as necessary - Azure Automation - User account administration for all Hosting customers - Azure SQL database management/administration activities for Hosting customers as necessary - SQL Managed Instance management/administration activities for Hosting customers as necessary - SQL Server database management/administration activities for Hosting customers as necessary - Upgrade iMIS implementation to latest release as necessary - Support ASI initiatives as necessary/required - Administering Hosting Issues Management queue as necessary - Participate in quarterly Departmental and Corporate BSC reviews - Manage attainment of personal BSC initiatives - Complete yearly professional development initiatives - Mentor team members as necessary - Address Hosting Issues Management queue items in a timely fashion and close as required - Participate in Hosting On Call program - Other duties as assigned by Manager, Hosting Operations, Global Director of Technical Support or Senior Management Qualifications - 3-5 years of IT/Cloud experience delivering and supporting technology solutions - Microsoft Azure Administration - iMIS systems management experience - Good oral, written, analytical, and people skills - Ability to work independently in a fast-paced technology environment - Azure SQL administration skills - Azure Automation - Zendesk Ticketing system - Understanding of ASP .NET and related technologies - Understanding of IIS technologies - Understanding of virtualization technologies - Strong Microsoft operating system and applications knowledge - Basic iMIS knowledge - Some after hours and weekend work is required to support product upgrades and on call Hosting support. Benefits - Generous Paid Time Off - Optional Private Medical Insurance - Wellness Benefits - Retirement Pension Plan - Opportunities for Professional Growth and Development - Volunteer Time Off - Study Leave - Flexible remote working