• Manage our Jira support help desk, and ensure SLAs are met • Build and continuously improve the support processes • Develop & maintain Python scripts to import & export data • Manage support requests for customers across • Triage customer issues by checking logs, run simple database queries • Perform root cause analysis for production errors and recommend improvements • Work with different team members and stakeholders representing all areas of the business • Regularly prepare and present content to stakeholders

• Provide Tier 2 support to end users. • Provide troubleshooting and technical support remotely via phone, web based tools and email, as well as onsite visits to customer locations. • Advise customers regarding the product's proper use and address specific user issues. • During problem escalations, act as a liaison between customers and Tier 3 support if necessary.

• Co-leading Anima’s support desk, resolving customer issues via chat, email, and video calls • Designing automations and workflows, creating documentation and SOPs, and building playbooks • Tracking and reporting key support metrics such as first response time, CSAT, and resolution time

Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition. We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees. As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities! Job Description Summary Position Objective: The CRT Desiccant Technician 1 role will set-up and operate small and large format commercial dehumidification, power generation equipment, and associated peripheral equipment in commercial restoration applications. Position Responsibilities: - Operate temporary power generation, desiccant, heating, and cooling equipment - Perform operator level maintenance on equipment - Manipulate and hang temporary ducting, occasionally from heights via man-lift - Perform basic carpentry tasks - Account for all hours worked on a project in a proprietary web-based application - Account for all equipment applied to a project in a proprietary web-based application - Provide exhaustive photo documentation of equipment running on jobsites - Take and photo document/record project psychrometric readings via company provided meters - Order fuel and monitor and forecast project fueling requirements - Work with CRT Sales Representatives on assigned projects Requirements: Education & Experience: - High School Diploma or equivalent - Align professional performance with CRT Core Values: Character, Execution, Work Ethic, Accountability, Positive Attitude - Deploy to select project sites and/or catastrophic event locations as necessary, potentially for extended periods of time - Possess and demonstrate working knowledge of smartphone applications - Possess and demonstrate working knowledge of web-based applications - Possess and demonstrate working knowledge of MS Office applications (Outlook, Excel, Teams, Word) - Restoration Industry or similar experience preferred Physical Demands: Must be able to bend, squat, crouch and/or reach and lift up to 25 pounds or more, as required by the job. Some Sunbelt jobs may require driving for long periods of time, loading and unloading heavy equipment, performing work in extreme weather conditions including rain, wind or excessive temperatures and/or night and weekend work. All duties must be performed according to Sunbelt’s safety policies and guidelines. Reasonable accommodations may be made to comply with ADA/ADAAA. The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected ground Base Pay Range: $18.99 - 27.30 Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit https://www.sunbeltrentals.com/careers/ for more information on our benefits and to join our Talent Network. Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes: - Health, Dental and Vision plans - 401(k) Match - Volunteer time off - Short-term and long-term disability - Accident, Life and Travel insurance, as well as flexible spending - Tuition Reimbursement Options - Employee Assistance Program (EAP) - Length of Service Awards You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt’s policies (unless specified in a collective bargaining agreement): - 12-25 vacation days depending on years of service - 5 sick days - 6 holidays - 2 half day holidays - 2 floating holidays - 1 inclusion day - 1 volunteer day Gear up for an exciting career! Sunbelt Rentals supports service members. Veterans encouraged to apply.