Role Description We are seeking a Technical Support Analyst who will deliver front-line technical assistance, ensuring exceptional client support and issue resolution. This role requires strong technical aptitude, clear communication, and an ability to manage complex problems with precision. Analysts must be extremely detail-oriented as they will contribute to documenting defects accurately, contributing to knowledge resources, and supporting product integration efforts. Success in this position depends on analytical thinking, teamwork, and a commitment to high-quality service. - Provide technical support to clients, AiSPs, and ASI Consultants via ticketing system and staff via Teams. - Document and report defects. - Contribute technical articles/help tips to online resources, installation instructions, and system-specific documentation. - Contribute to the internal and/or external product integration training and documentation. - Function as an expert for a particular product to the support staff and company. - Perform other duties and job responsibilities as may be assigned from time to time. Qualifications - BS/BA in business or related field, or equivalent experience. - 1-3+ years of technical support experience, preferably supporting business applications software, and supporting high-end equipment/applications. - Strong technical background. - Basic business knowledge, including knowledge of accounting principles. - Basic technical knowledge, including knowledge of servers, networks, and SQL. - Proficient in Windows as well as various software applications. - Demonstrated problem solving and crisis management skills. - Strong conceptual and analytical skills with the ability to work as an effective member of a team. - Excellent communication skills required. Benefits - Wellness Benefits - Opportunities for Professional Growth and Development - Flexible Remote Work - Volunteer Time Off - Study Leave - Employee Assistance Program