• Deliver top-notch customer experiences over phone, email, or any other channel • Deliver friendly, helpful, and professional support to customers • Schedule appointments and remind customers about upcoming service needs • Manage workload and juggle priorities with ease • Follow up on inquiries and proactively solve issues • Keep customer records up to date and handle confidential info • Collaborate with dealerships to ensure seamless communication and customer service • Conduct outbound calls to proactively reach customers and help drive business to dealerships • Handle inbound inquiries, assist customers with booking appointments

• To provide approved responses to medical enquiries from external customers (healthcare professionals, patients, pharmaceutical clients) including call handling in Italian and English. • To accurately identify, document and report adverse events/side effects, pregnancy and other special situation events, and product quality complaints within required timeframes • To ensure that all medical information enquiries are tracked and fully documented within the Medical Information database accurately and completely • To participate in the out-of-hours provision of medical information for clients who have contracted a 24/7 enquiry handling service • Providing management with regular updates regarding project status and metrics concerning enquiries • Assisting in departmental regulatory inspection preparedness for the company pharmacovigilance system and actively participating in PV inspections or audits

• Work directly with clients and the Senior Consultant on deals and succession plans • Lead your own workstreams and take ownership of complex problems • Draft and review deliverables for Senior Consultant approval • Mentor Associates and share knowledge • Assess project coordination processes and propose improvements

• Learns appropriate levels and methods of direct contact with clients. • Learns to prepare form letters and communication text. • Shadows experienced data associates and joins other client-facing staff to attend client site visits and client conference calls. • Learns to use software tools to efficiently and accurately complete job duties including word processing and spreadsheet tasks. • Trains on duties required to complete dataset preparation including obtaining and reviewing study documents, generating dataset files, and quality checking. • May learn to compile metadata for databases supporting nonclinical safety assessments. • Performs other duties as assigned including attending company and/or industry initiatives related to dataset specifications and/or production.