Lead, Account Operations
Location
Arizona + 33 moreAll locations: Arizona | California | Colorado | Connecticut | Florida | Hawaii | Illinois | Iowa | Kentucky | Maine | Montana | Nebraska | New Hampshire | New Jersey | New York | North Carolina | Ohio | Oregon | Maryland | Massachusetts | Michigan | Minnesota | Missouri | Pennsylvania | Rhode Island | South Dakota | Tennessee | Texas | Utah | Vermont | Virginia | Washington | Wisconsin | Wyoming
Posted
1 day ago
Salary
$81.4K - $117.4K / year
Seniority
Senior
Job Description
Lead, Account Operations
ActBlue
• Manage and develop a cohort of staff within the Account Operations team, ensuring team goals are met across assigned work streams • Lead team members through complex judgment calls and time-sensitive issues with internal and external stakeholders • Provide direct reports with specific, actionable, and differentiated feedback through regular 1-on-1 meetings • Develop your team through professional development recommendations and stretch projects • Assist with hiring, training, and onboarding current and new staff when needed • Delegate effectively and provide clear expectations for success, staying engaged in the process • Lead the planning, execution, and monitoring of long-term projects, ensuring adherence to project timelines, objectives, and budget constraints • Collaborate with cross-functional stakeholders to define project scope, goals, and deliverables • Develop comprehensive project plans, including schedules, resource allocation, and risk management strategies • Monitor project progress, identify potential risks or issues, and implement corrective actions as needed • Prepare and deliver regular project status reports to stakeholders, providing updates on key milestones and risks • Conduct post-project reviews and lessons learned sessions to identify areas for improvement and best practices • Lead efforts to recover funds from campaigns and organizations that incur negative balances due to contribution refunds • Serve as a trusted resource and escalation point for complex Account Operations issues across the organization • Contribute to shared Account Operations team workflows, including monitoring and fielding support requests • Act as a resource within ActBlue to resolve Account Operations requests from across departments • Closely collaborate with other Account Operations sub-teams to ensure consistent workflows and shared understanding • Other projects and tasks as assigned
Job Requirements
- 4+ years of experience working in a support environment and demonstrated ability to work independently with minimal manager support, OR 3+ years of experience in and demonstrated proficiency with Account Operations work
- 1-2 years of people management experience or demonstrated leadership through coaching, mentoring, or supervising interns/temporary staff
- Demonstrated ability to improve and streamline processes and manage complex projects across many stakeholders
- Experience working with support ticketing systems like HubSpot, as well as an understanding of customer service metrics
- Consistency and reliability in following through on commitments, completing projects, and achieving goals
- History of taking ownership of your work and engaging in self-reflection when you make mistakes
- Commitment to ongoing self-reflection and learning on your own biases and assumptions
- Demonstrated ability to build healthy, authentic, and trusting relationships with colleagues
- Consistent high performance in managing past assigned work
Benefits
- Flexible work schedules and an unlimited time-off policy
- Fully paid and trans-inclusive health, dental, and vision insurance for employees and their families; plus fully-paid health reimbursement arrangement to use for out of pocket expenses and fully-paid short- and long-term disability
- Fully paid basic and AD&D life insurance and a voluntary supplemental life insurance option
- Dependent and health care flexible spending account options
- Employee Assistance Program (EAP) benefits for employees
- Automatic 2% Employer-paid 401K contribution, plus up to an additional 6% match on employee contributions
- A minimum of three months paid medical, family and parental leave (for all new parents, adoptions included)
- Commuter or home-office benefits, including a $1,000 home-office setup allowance for all new full-time remote employees
- Additional perks including quarterly snack deliveries and digital subscriptions to the Boston Globe & New York Times
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