Accredited Labs

• Lead the consolidation of supplier relationships and rationalize the product portfolio • Establish and execute a clear commercial model and go-to-market strategy • Own and manage the product distribution P&L with accountability for gross profit performance • Lead, stabilize, and develop a small but growing product sales team • Create and improve pathways for 30+ branches to effectively capture and fulfill product demand • Integrate product-related activities from acquired businesses into a unified structure • Drive consistency across pricing, sales motions, and internal processes • Identify and remove friction points in product sales, ordering, and fulfillment workflows • Partner cross-functionally with sales, marketing, operations, and customer experience teams • Develop early-stage scalable processes and operating models for long-term growth

• Drive full-cycle recruiting for a diverse mix of exempt and non-exempt roles across various functions (Calibration, Finance, Operations, Sales, IT, HR). • Lead proactive, multi-channel sourcing efforts through LinkedIn Recruiter, Boolean search, networking, social media, talent communities, referrals, and creative outreach — this is not a post-and-pray role. • Partner closely with hiring managers to deeply understand role requirements, challenge assumptions, and build effective, bias-aware interview processes. • Bring market intelligence and competitive data to stakeholder conversations, acting as a trusted advisor rather than just an order-taker. • Screen, interview, and assess candidates with rigor; provide clear, structured recommendations and advocate for timely decisions. • Manage and negotiate offers across compensation bands for both exempt and non-exempt positions, balancing candidate expectations with internal equity. • Maintain ATS hygiene and track sourcing effectiveness, time-to-fill, and pipeline metrics to drive continuous improvement. • Deliver a standout candidate experience at every touchpoint — you represent the company from first contact to offer. • Contribute ideas to improve recruiting processes, employer branding, and diversity hiring — your perspective belongs at the table.

• Lead end-to-end financial integration activities for mergers, acquisitions, system transitions, or organizational changes • Develop project plans, timelines, and integration strategies across Finance, Accounting, Operations, and IT • Identify, assess, and mitigate integration risks and dependencies • Drive continuous improvement of financial processes and workflows during and after integration efforts • Own the overall strategy, roadmap, and lifecycle management of the NetSuite ERP platform • Serve as the primary business contact for NetSuite functionality, enhancements, upgrades, and configurations • Gather, document, and prioritize business requirements, transforming them into clear user stories and acceptance criteria • Collaborate with technical teams, administrators, and external partners to deliver high-quality solutions • Oversee testing, deployment, and change management processes for all NetSuite releases and enhancements • Align financial processes with system capabilities, ensuring consistency, scalability, and accuracy • Lead data migration, validation, and reconciliation efforts across integrated financial systems • Drive standardization and automation initiatives within NetSuite and related financial applications • Ensure adherence to internal controls, compliance standards, and audit requirements • Partner closely with Finance, Accounting, Operations, IT, and other stakeholders to support strategic and operational initiatives • Communicate integration progress, risks, and system updates to leadership and project stakeholders • Facilitate user training, documentation, and ongoing support for NetSuite and related tools

• Own the relationship with our Managed Service Provider, setting expectations, SLAs, and priorities across help desk and end-user support, network and firewall / NOC, server and cloud administration, and security and compliance operations. • Manage the design, health, and performance of corporate and lab networks (LAN/WAN, Wi-Fi, VPN, firewalls, switching). Oversee physical and virtual server infrastructure, storage, and backup/DR across our locations, ensuring uptime, capacity, and resilience as we add sites. • Administer our cloud footprint across Microsoft 365, Azure, AWS, and Google Workspace / GCP, and lead the consolidation of cloud infrastructure onto AWS as our standard platform. Manage tenants, accounts, networking, cost, configuration, endpoint management (Intune), and configuration drift across environments. • Own JumpCloud as our identity management platform — directory, SSO, MFA / conditional access, device trust, and user lifecycle automation. Drive least-privilege access, identity hygiene, and clean onboarding and offboarding across all systems. • Serve as the primary administrator for key business applications (NetSuite, IndySoft, Salesforce, HubSpot), managing user accounts, permissions, security settings, system updates, and data hygiene. Implement, monitor, and maintain integrations between platforms using APIs and integration tools. • Partner with the MSP to operate our security stack — EDR, email security, vulnerability management, patching, backup integrity, and incident response — keeping endpoints and servers healthy, current, and protected. • Provide Tier-2 / Tier-3 support to internal teams as the escalation point above the MSP. Troubleshoot and resolve complex issues and develop training resources and documentation to improve user adoption and proficiency. • Identify workflow inefficiencies across IT operations and the business systems stack, and recommend or implement system enhancements, customizations, or automation to improve operational productivity. • Lead the IT side of integrating newly acquired locations — networks, identity, endpoints, applications, and data — onto our standard stack on a predictable timeline. • Work with third-party consultants, integration partners, and software vendors to escalate complex issues and drive timely resolutions. Partner internally with Operations, Finance, and Quality teams to align technology solutions with business priorities. As the environment scales, hire and lead a small internal IT team.

• Ensure compliance with ISO/IEC 17025:2017 and internal quality requirements • Prepare for and participate in internal audits and external accreditation assessments (A2LA, ANAB, etc.) • Serve as a primary point of contact with accrediting bodies • Oversee corrective actions, nonconformances, and customer complaints in partnership with local branch quality representatives • Provide quality oversight for 7–10 laboratory locations • Drive consistency in procedures, documentation, and execution across all sites • Support integration of newly acquired laboratories into the Accredited Labs QMS • Identify and implement process improvements aligned with accreditation requirements • Contribute to standardization efforts, including use of IndySoft calibration software • Lead technical oversight with a strong focus on technical competence • Review and evaluate measurement uncertainty budgets for accuracy and consistency • Support method validation, verification, and technical problem solving • Support training and competency development across branches

Role Description This is pivotal position in resolving AccreditedLabs customers’ challenges while fostering exceptional customer relationships through fundamental knowledge expertise. The Customer Experience Representative delivers outstanding customer service by effectively utilizing available resources and prioritizing issues. The role involves meeting performance metrics through inbound and outbound interactions, including phone conversations, online meetings, and email exchanges. Serving as the primary point of contact, the Customer Experience Representative assumes full responsibility for maintaining and enhancing client relationships. This will be a remote position. The person will need to be based in either Central or Eastern time zone working Mon-Fri 8am to 5pm. - Issue Resolution: Maintain consistent availability, manage workloads for optimal accessibility, effectively troubleshoot and resolve client issues, and escalate when necessary. - Client Focus: Champion clients' interests, delivering clear and effective resolutions. Collaborate with internal technical experts to provide optimal solutions. - Timely Solution Delivery: Prioritize successful and punctual solution delivery in line with client requirements and internal service metrics. - Leverage Resources: Appropriately leverage resources to source and validate answers, document issues while adhering to payroll policies, and ensure seamless client support. Embrace feedback and adapt behaviors as needed. - System Capabilities: Ability to navigate systems and maintain advanced knowledge. - Team Player: The ability to work cross-functionally, contribute to collective goals, and share insights. Fosters a cohesive and productive work environment. Qualifications - 3-5 years of experience in Customer Experience Representative position working within a calibration company, industrial, or mechanical company. - Prior experience in a fully remote or hybrid role. - Proven ability to independently manage multiple client accounts and competing priorities simultaneously. - Strong written and verbal communication skills with a professional, confident presence. - Strong team player with attention to detail. - Essential Skills: Analytical thinking, problem solving, time management, communication and decision-making. - Proficiency with CRM platforms, email, and virtual meeting tools (e.g., Salesforce, HubSpot, Zoom, Microsoft Teams). - A quiet, professional environment for client calls and meetings. - Reliable high-speed internet connection. Benefits - Health Insurance – Comprehensive medical coverage to support your well-being. - Dental Insurance – Preventive and restorative care to keep you smiling. - Vision Insurance – Coverage for eye exams, glasses, and contacts. - 401(k) with Company Match – Plan for your future with our retirement savings plan and generous employer match. - Company-Paid Life Insurance – Peace of mind with fully covered life insurance. - Paid Time Off (PTO) – Enjoy a healthy work-life balance with paid time off. - Paid Holidays – Celebrate and recharge with paid company holidays. - Company-Provided Equipment – All necessary tools and technology supplied to help you succeed in your role.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Calibration Certificate Reviewer is responsible for reviewing and verifying calibration certificates generated within the Accredited Labs network to ensure technical accuracy, completeness, and compliance with ISO/IEC 17025 and internal quality requirements. This role focuses on branches recently migrated to the Accredited Labs IndySoft instance, as well as legacy locations as they transition to upgraded IndySoft environments. The Reviewer provides structured feedback to branches, supports training efforts, and collaborates with the IndySoft Integration Team to enhance system-wide consistency and performance. Location: Remote Key Responsibilities - Certificate Review & Verification - Review a representative sample of calibration certificates for technical accuracy, proper measurement traceability, correct uncertainty statements, and adherence to customer and accreditation requirements. - Validate that certificates meet formatting and data integrity standards defined in the Accredited Labs Quality Management System (QMS). - Identify and document recurring or systemic errors for follow-up with branch management and quality personnel. - Branch Support & Training - Provide technical feedback to branch personnel and calibration technicians through logged review findings. - Assist in developing or refining branch-level training materials related to certificate content, measurement reporting, and IndySoft usage. - Partner with the Quality & Technical Support Specialist to conduct targeted training and coaching sessions (virtual). - System Integration & Continuous Improvement - Collaborate with the IndySoft Integration Team to identify software configuration issues, workflow gaps, and data migration challenges. - Contribute to a feedback loop that drives continuous system and process improvement across the Accredited Labs network. - Participate in user acceptance testing (UAT) or validation of new IndySoft features or configuration changes. - Quality System Support - Ensure compliance with ISO/IEC 17025, ANSI/NCSL Z540-1, and internal Accredited Labs quality procedures. - Support regional and corporate quality audits by maintaining accurate records of certificate reviews and corrective actions. - Provide periodic summaries or trend reports to the Regional Quality Manager & IndySoft Integration Team highlighting error trends, systemic issues, and training opportunities. Qualifications - Education: Associate’s or Bachelor’s degree in a technical discipline (Metrology, Engineering, or related field) preferred. Equivalent experience may be considered. - Experience: Minimum of 2 years of calibration laboratory or metrology experience. Prior experience with IndySoft or similar calibration management software strongly preferred. - Knowledge & Skills: - Familiarity with ISO/IEC 17025 and traceability principles. - Experience in, or willingness to learn, various calibration disciplines for temperature, pressure, electrical, dimensional, force, weighing and torque measurement equipment. - Strong attention to detail and analytical mindset. - Ability to interpret calibration data, measurement uncertainties, and instrument specifications. - Proficiency with Microsoft Office and data review tools. - Effective written and verbal communication skills for cross-branch collaboration. Performance Metrics - Accuracy and timeliness of certificate reviews. - Reduction in recurring certificate errors across assigned branches. - Quality and impact of feedback provided to branches and the IndySoft Integration Team. - Contribution to training content and system improvement initiatives. Benefits - Health Insurance – Comprehensive medical coverage to support your well-being - Dental Insurance – Preventive and restorative care to keep you smiling - Vision Insurance – Coverage for eye exams, glasses, and contacts - 401(k) with Company Match – Plan for your future with our retirement savings plan and generous employer match - Company-Paid Life Insurance – Peace of mind with fully covered life insurance - Paid Time Off (PTO) – Enjoy a healthy work-life balance with paid time off - Paid Holidays – Celebrate and recharge with paid company holidays - Company-Provided Equipment – All necessary tools and technology supplied to help you succeed in your role

• Serve as the first point of contact for inbound leads. • Engage new and existing customers to understand needs and intent. • Qualify opportunities using structured frameworks (e.g., BANT). • Handle basic equipment sizing and capability matching. • Generate fast, accurate quotes for transactional opportunities. • Independently own and close smaller deals. • Advance larger or complex opportunities to senior sellers with clear context. • Maintain a disciplined pipeline and execute timely follow-up. • Collaborate closely with a Senior Strategic Account Executive for coaching and escalation support. • Ensure accurate and up-to-date pipeline data.