Support Engineer Remote Jobs in Vermont (US)

This page tracks remote support engineer openings that are location-eligible for Vermont.

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1,487

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$15 - $75,000

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1487 Jobs

1049 Companies

IT Support Analyst – Supervisor

Magna Legal Services

Magna LS is a litigation consulting and support company providing services from Discovery to Trial.

Support Engineer1 day ago

Full Time Remote SeniorTeam 501-1,000Since 2007H1B No Sponsor

Company Site LinkedIn

• Supervise and coach analysts handling inbound tickets, calls, and chats from court reporters using Maggie • Triage high-severity incidents and lead incident response for P0/P1 events (coordinate cross-team response, status updates, and restoration) • Review and QA analyst bug reports for clarity and reproducibility before escalating to Restless Labs / engineering • Coordinate with Magna IT for hardware, network, and device escalations and with MSP partners when deeper IT work is required • Maintain and expand the knowledge base, runbooks, and training materials so common fixes are faster and repeatable • Create and manage on-call schedules, handle escalations during rotations, and run post-incident reviews • Track and report support metrics (SLAs, time-to-resolution, on-call performance, ticket trends) • Build and oversee Maggie-specific hardware kit provisioning (East Coast focus: laptops and specialized mixers) • Hire and grow the support team, conduct performance reviews, and run regular training sessions • Watch for patterns in support data and work with Product and Engineering to prioritize fixes and feature work

ServiceNow SQL

View details: IT Support Analyst – Supervisor

United States

$75K - $90K / year

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Senior Technical Support Associate

Encoura

We empower students & institutions to create meaningful connections to achieve their goals.

Support Engineer1 day ago

Full Time Remote SeniorTeam 51-200H1B No Sponsor

Company Site LinkedIn

• Provide friendly, high-quality support across phone, chat, email, and web • Troubleshoot technical, product, and service issues—aiming for first-call resolution • Navigate multiple systems while researching and resolving complex concerns • Accurately document interactions in a ticketing system • Manage high-volume interactions and multitask effectively • Escalate issues when needed to ensure timely resolution

View details: Senior Technical Support Associate

United States

$15 / hour

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Technical Support Specialist

Submittable

Easy-to-use, powerful social impact platform for any size company, foundation, or organization.

Support Engineer1 day ago

Full Time Remote Mid LevelTeam 51-200H1B No Sponsor

Company Site LinkedIn

Role Description We’re looking for an experienced Technical Support Specialist to join our growing Support team at Submittable. In this role, you’ll do more than just solve tickets; you will enhance and nurture the customer experience by providing fast, thoughtful solutions to technical challenges. You’ll partner closely with our Customer Success team to ensure our users are maximizing the platform's potential and achieving their goals. This is a full-time position reporting to the Technical Support Manager . How You’ll Make an Impact: - Become a Platform Expert: Develop and maintain deep knowledge of the Submittable platform, understanding diverse customer use cases and our internal processes inside and out. - Advocate for the User: Provide empathetic support and maintain high customer satisfaction at all stages of the customer journey. - Solve Problems in Real-Time: Respond to and track customer inquiries via calls, chats, and emails, tackling everything from software navigation and technical troubleshooting to billing questions. - Guide and Empower: Offer users proactive guidance, creative solutions, and best practices to help them get the most out of their experience. - Anticipate Needs: Proactively address customer concerns before they happen. - Keep Resources Sharp: Maintain the accuracy of our customer help resources as our product continues to evolve. - Bridge the Gap to Product: Identify, test, and report software "bugs" and relay customer enhancement requests to our Product team to help build a better Submittable. Qualifications - 1+ Years in Customer / Technical Support: SaaS or technology platform experience preferred. - Incredible Communication: You can translate complex technical concepts into clear, friendly, and actionable advice. - A Natural Problem-Solver: You have outstanding troubleshooting skills and a passion for "the why" behind a technical issue. - Tech Savvy: You have a general understanding of the software development life cycle and the tools that power it. - Ability to Work Well Under Pressure: You thrive in a fast-paced environment and can manage multiple priorities without losing your cool. - Platform Experience: You have a comprehensive understanding of Help Desk platforms and Live Chat tools. Requirements - Bonus Points: Proficiency in data tools like Excel, Tableau, Looker, or Google Sheets is a major plus. - Extra Credit: A basic understanding of at least one programming language will help you hit the ground running with our more technical queries. - Location: This is a remote, U.S.-based role and you must live and reside in the U.S. full-time. Salary Details The annual salary for this position is $55,000 - $60,000. Actual compensation is based on factors such as the candidate's skills, qualifications, experience, and location. We are interested in every qualified candidate eligible to work in the United States; however, we cannot accommodate scholastic or employment visas at this time. In addition, we are not able to consider applicants who reside in the following states: Alaska, Delaware, Hawaii, Louisiana, Maine, New Mexico, North Dakota, Oklahoma, Rhode Island, Vermont, Washington, West Virginia, and Wyoming. Benefits - Comprehensive health and life insurance with optional HSA, FSA, and DCA accounts. - 401(k) plan with employer match starting day one. - Equity stock options to share in our success. - Flexible hours, remote work options, and generous vacation and sick leave. - Paid parental leave for mothers, fathers, and adoptive parents. - Professional development stipends to support your career growth. - Opportunities to participate in community outreach and volunteer programs. - Monthly company-sponsored happy hours and gatherings to connect and unwind.

Relay Excel Tableau Looker

View details: Technical Support Specialist

United States

$55K - $60K / year

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Technical Support Engineer

Kantata

Kantata provides purpose-built software that makes people-powered businesses more successful and productive

Support Engineer1 day ago

Full Time Remote SeniorTeam 501-1,000H1B No Sponsor

Company Site LinkedIn

• Troubleshooting/investigation of customer-reported issues and questions • Communication and analysis of relevant concepts, configuration setups and product information • Positioning and accommodation of relevant Kantata SX capabilities and services • Escalation handling, prioritization, communication, and customer advocacy for resolving issues • Enablement and engagement with colleague teams to enhance customer experience • Time-specific shift attendance and resource schedule compliance • Ability to be successful in self-management and participation in voice and video meetings

SQL

View details: Technical Support Engineer

United States

$65K - $75K / year

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Senior Systems Support Engineer - Focus in Security

Referrals Only

Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we’re pushing boundaries through our purposeful and impactful work. For 30+ years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator. Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. Together, let’s be extraordinary.

Support Engineer1 day ago

Full Time Remote SeniorTeam 11-50

Role Description As a senior Systems Support Engineer you will play a critical role in ensuring the operational efficiency, stability and availability of complex application systems. You will contribute significantly to operational success, refine your expertise in incident management and DevOps and leave a lasting impact on the delivery of inventive solutions to our clients. - You will use your skills in incident management processes and tools, application monitoring metrics and tooling to generate reports and take corrective actions. - You will understand complex application systems and find your way through them to debug a business impacting issue. - You will follow standards and best practices to bring operational efficiencies, stability and availability of the system. - You will use continuous delivery practices to evolve, support and deliver high-quality software, as well as value to end customers, as early as possible while working in collaborative, value-driven teams to build innovative customer experiences for our clients. - You will leverage your knowledge regarding the different logging techniques (various levels) and use them for alerting, monitoring and identifying the root cause of incidents. - You will efficiently use DevOps tools and practices to deploy and run software. - You will act as a mentor for less experienced peers through both your technical knowledge and leadership skills. - You will apply the latest technology thinking from our Technology Radar to solve client problems. Qualifications - You have experience working on programming languages such as Java, an understanding of cloud platforms such as AWS, Azure or GCP, and scripting languages such as Python or Powershell. - Mandatory: You have experience with security management or certifications in this area. - Nice to have: You have knowledge in OWASP, Snyk, ISO 21434, or Threat Modelling. - You have a high-level understanding of various architectures such as monolithic, N-tier, layered, microservices and serverless. - You must possess strong debugging and triaging skills to troubleshoot code effectively. - You have experience working with relational databases such as MS SQL, MySQL or PostgreSQL. - You have experience working with containerization tools such as Docker and CI/CD tools such as Jenkins and Azure pipelines. - You have experience working with relational or non-relational databases. - You have an understanding of application monitoring tools such as DataDog, Prometheus or Grafana, the different metrics that go with it and are able to generate reports and take corrective actions. - You have the ability to ensure that the deliverables, namely bug fixes and enhancements to the existing codebase, are high-quality and well-tested. - You are comfortable with Agile methods, such as Scrum and/or Kanban. Requirements - You enjoy influencing others and always advocate for technical excellence while being open to change, when needed. - You have good communication and articulation skills. - You have a presence in the external tech community and willingly share your expertise with others via speaking engagements, contributions to open source, blogs and more. - You are resilient in ambiguous situations and can approach challenges from multiple perspectives. - You advocate for and implement cloud best practices in the areas of resource optimization, monitoring and alerting. - You advocate for security best practices and implementation of the same. - You can guide and mentor junior-level consultants. - You are willing to be part of a rotation- and need-based 24x7 available team. Benefits - There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. - Your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. - We see value in helping each other be our best and that extends to empowering our employees in their career journeys. Company Description Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we’re pushing boundaries through our purposeful and impactful work. For 30+ years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator. Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. Together, let’s be extraordinary.

Observability/Monitoring CI/CD Less Java AWS Azure GCP Python PowerShell Microservices Microsoft SQL Server MySQL PostgreSQL Docker/Containers Docker Jenkins Datadog Prometheus Grafana

View details: Senior Systems Support Engineer - Focus in Security

Worldwide

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Recovery Support Analyst

amps

Your Holistic Approach to Healthcare Cost Savings Solutions

Support Engineer1 day ago

Full Time Remote SeniorTeam 201-500Since 2005H1B No Sponsor

Company Site LinkedIn

• Perform retrospective analytical reviews of inpatient and professional claims to evaluate coding accuracy, billing integrity, and reimbursement outcomes. • Analyze complex coding scenarios using ICD-10-CM/PCS, CPT, HCPCS, DRG, APC, and payer-specific guidelines. • Validate clinical documentation supports assigned codes, modifiers, and levels of service. • Identify patterns of coding errors, under-coding, over-coding, or potential compliance risks. • Conduct internal audits of medical coding, clinical documentation, and claim submissions to ensure compliance with CMS, OIG, commercial payer, and internal policies. • Prepare audit findings, summaries, and recommendations for education or corrective action. • Assist in developing and refining audit tools, workflows, and tracking processes. • Collaborate with coding teams, clinical staff, and billing departments to clarify documentation and coding issues. • Analyze datasets of claim activity to identify trends, anomalies, and areas for improvement. • Prepare clear and concise reports for summarizing findings, root-cause analysis, and recommended interventions. • Support the development of dashboards or monitoring tools to track coding accuracy and audit outcomes. • Stay current with changes in coding guidelines, regulatory updates, and payer billing policies. • Ensure claims adhere to federal/state regulations, payer contracts, and organizational standards. • Support quality improvement initiatives focused on documentation, coding, and reimbursement accuracy. • Partner with coding, revenue cycle, clinical, and recovery teams to resolve coding or billing discrepancies. • Provide education to staff on audit findings, coding best practices, and documentation requirements. • Participate in meetings and workgroups related to coding quality, documentation integrity, and compliance.

View details: Recovery Support Analyst

United States

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Support Engineer I, 3rd Shift (12am-9am EST Tuesday-Saturday)

Blue Alliance

The Operator-led MSP Investment Group.

Support Engineer2 days ago

Full Time Remote SeniorTeam 201-500H1B No Sponsor

Company Site LinkedIn

• Provide technical support directly at client locations and by phone as assigned • Follow documented procedures, monitor ticket queues, and ensure service level agreements (SLAs) are met

DNS VMware

View details: Support Engineer I, 3rd Shift (12am-9am EST Tuesday-Saturday)

United States

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Technical Support Analyst

ScriptPro

ScriptPro is a leading provider of pharmacy automation and management systems. As an employer, the company is dedicated to fostering a collaborative and innovat

Support Engineer2 days ago

Full Time Remote Senior

Company Site

Title: Technical Support Analyst - Bilingual/French (Tu-Sa 5:00a-1:30p) Location: Remote, Remote, US Job Description: Who is ScriptPro? Salary:$24.00 Hourly Who is ScriptPro? Imagine working at a place where innovation meets impact, and every day brings new opportunities to revolutionize the pharmacy industry! At ScriptPro, you’ll be part of a dynamic team that’s at the cutting edge of technology, creating solutions that make a real difference in people’s lives. ScriptPro develops, sells, and supports state of the art robotics and services in thousands of pharmacy settings around the United States and Canada. As a technical support professional in ScriptPro’s Customer Service department you’ll constantly learn about new products and systems. No two days are the same, every day brings new challenges and opportunities to solve problems in a fast-paced environment. You’ll troubleshoot and resolve technical issues related to software and hardware systems. This team equips our analysts with the tools and knowledge to make decisions and resolve issues on the first call. Job Summary: The bilingual Technical Support Analyst is responsible for responding to inbound customer service calls to provide remote support problem resolution with the highest level of professionalism and courtesy. Responsible for opening service requests in a ticketing system that allows for organizing, tracking, and escalating of customer inquiries that range from general “how to” questions to more advanced technical issues. The Technical Support Analyst may also assist with customer support projects and/or research projects, as needed. This is a remote work from home position regardless of location. There will be required 3 week onsite training at our headquarters in Mission, KS. Reporting Relationship: Supervisor, Technical Support Shift: Tuesday through Saturday 5:00am - 1:30pm CST. This role is primarily performed remotely, though Kansas City Metro employees may be required to work on-campus periodically according to business need. Regular, punctual, and predictable attendance is an essential function of every job at ScriptPro. Scope of the Role: - Analyze, troubleshoot, maintain, and repair ScriptPro systems, hardware, and computer peripherals - Maintain, upgrade, or replace software systems and provide hardware support - Support and maintain user account information including rights, security, and systems groups - Maintain progressive knowledge of ScriptPro systems - Perform other duties as assigned Required Qualifications: - Requires a minimum of an Associate’s degree in an engineering or technology related field or a Bachelor’s degree or equivalent, or 2 years of related experience - Proficient in written and verbal French communication - Basic Windows OS Knowledge (XP/7/10/11) - Requires working knowledge of desktop and peripheral troubleshooting - Preferred familiarity with a ticketing or service desk software application and SLA driven resolution times - Problem solving and analytical skills - Positive attitude, drive and tenacity - Excellent customer service skills - Excellent written and verbal communication skills - Ability to multitask with varying priorities and attention to detail - All candidates must possess a valid driver’s license and be willing to travel by air for work-related duties if located outside the area Preferred Skills: - Knowledge of ScriptPro systems - Experience in pharmacy Remote Work Requirements: - Must have high-speed reliable internet access with a hard-wired connection - Must have a distraction free home office workspace - Must be willing to participate in video virtual meetings (camera on) Compensation and Benefits: The compensation range for this role has been established at $24.00 hourly or $50K annually. We also offer $2.50/hour in leu of benefits for Canadian employees. The final agreed-upon compensation is based on a number of factors, including but not limited to: individual education, qualifications, skills, prior work experience, competencies, and geographic work location. The above compensation range represents the Company’s good faith and reasonable estimate of the range of possible compensation at the time of posting. At ScriptPro, we believe that our employees are our greatest asset. That’s why we are committed to fostering a workplace that prioritizes and enhances your personal well-being. - Paid Time Off (PTO), Parental Leave, nine (9) paid holidays, paid volunteer hours, Employee Assistance Program Employment Conditions: It is ScriptPro's policy to run a comprehensive background check post job offer and you must be able to obtain Department of Defense security clearance after date of hire. See Standard Form 85 to preview requirements. This position includes responsibilities for ensuring compliance with cybersecurity and privacy policies to support the safeguarding sensitive data, including personally identifiable information (PII) and Protected Health Information (PHI). Completion of annual cybersecurity and privacy awareness training is required, as the role aligns with the organization’s security posture and risk management practices. All duties are defined in accordance with standardizations to ensure consistency and accountability of the policies.

Microsoft Windows

View details: Technical Support Analyst

United States

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Production Support Analyst

Apexon

Apexon is a digital technology services and platform solutions company that works in the areas of analytics, artificial intelligence, cloud, and overall digital

Support Engineer2 days ago

Full Time Remote Senior

Company Site

Title: Production Support Analyst Location: United States Job Description: About Apexon: Apexon is a digital-first technology services firm specializing in accelerating business transformation and delivering human-centric digital experiences. We have been meeting customers wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering, and UX, along with deep expertise in BFSI, healthcare, and life sciences, helping businesses capitalize on the unlimited opportunities digital offers. Our reputation is built on a comprehensive suite of engineering services, a dedication to solving clients’ toughest technology problems, and a commitment to continuous improvement. Backed by Goldman Sachs Asset Management and Everstone Capital, Apexon has a global presence across four continents. We enable #HumanFirstDIGITAL We are hiring for a Production Support Analyst for a remote opportunity. Role: Production Support Analyst Location: Remote Position: 1 Role Overview: We are seeking an experienced Production Support Analyst to support ISL program and help ensure the reliability, stability, and performance of mission-critical Medicaid systems. The ideal candidate will possess strong production support experience, incident management expertise, and hands-on knowledge of IBM technologies, DataPower, MQ, MFT, Splunk, and EDI transactions. This role requires a proactive problem solver who can lead incident response efforts, improve operational processes, and collaborate across technical and business teams. Key Responsibilities: • Lead real-time system monitoring and proactive incident management activities • Drive production support operations and ensure high availability of critical applications and services • Manage and triage Production Issues including SEV 1, SEV 2, SEV 3, and SEV 4 incidents • Troubleshoot and resolve issues related to IBM DataPower, MQ, Managed File Transfer (MFT), EDI transactions, and integrated systems • Perform root cause analysis and develop preventive measures to improve system reliability • Support production deployments and operational readiness activities • Monitor application and infrastructure health using Splunk and other monitoring tools • Utilize SQL for data validation, troubleshooting, and operational support • Manage incidents, service requests, and problem records using ServiceNow and Jira • Support Linux-based troubleshooting, scripting, and automation initiatives • Develop and maintain SOPs, operational runbooks, and support documentation • Collaborate with engineering teams, vendors, business stakeholders, and TennCare teams to ensure operational excellence • Drive continuous improvement initiatives to enhance production support processes Required Skills: • Strong experience with IBM DataPower • Experience supporting Managed File Transfer (MFT) environments • Strong knowledge of IBM MQ • Production Support experience in enterprise environments • Experience with Splunk monitoring and analysis • Knowledge of EDI X12 transactions • Strong SQL querying and troubleshooting skills • Experience managing SEV 1, SEV 2, SEV 3, and SEV 4 production incidents • Experience with Incident Management tools such as ServiceNow and Jira • Strong troubleshooting and root cause analysis skills • Experience working in Linux environments • Excellent communication and stakeholder management skills Preferred Skills: • Healthcare domain experience • Medicaid systems experience • Experience with EDI 270/271 transactions • Automation and scripting experience • Experience supporting large-scale integrated enterprise applications • Knowledge of operational governance and service management best practices Expected Deliverables: • Incident Management Deliverables • Infrastructure Deliverables • Operations and Maintenance Deliverables • Operations and Maintenance Guide • Production Playbook • Root Cause Analysis Documentation • Operational Runbooks and SOPs • Monitoring and Reporting Artifacts Education Requirement: Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field preferred. Our Commitment to Diversity & Inclusion: Did you know that Apexon has been Certified™ by Great Place To Work® in multiple global regions. Apexon is committed to being an equal opportunity employer and promoting diversity in the workplace. We take affirmative action to ensure equal employment opportunity for all qualified individuals. Apexon strictly prohibits discrimination and harassment of any kind and provides equal employment opportunities to employees and applicants without regard to gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by law. Our Commitment to Environment: Actively contribute to Apexon's commitment to environmental responsibility by following sustainable practices and supporting ESG initiatives. Our Perks and Benefits: Our benefits and rewards program has been thoughtfully designed to recognize your skills and contributions, elevate your learning experience, and provide care and support for you and your loved ones. We also offer: • Health Insurance with Dental & Vision • 401(k) Plan • Life Insurance, STD & LTD • Paid Vacations & Holidays • Continuous Learning and Career Development Opportunities

AI IoT Splunk Observability/Monitoring SQL ServiceNow JIRA Linux

View details: Production Support Analyst

United States

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CAD Support Technician

Bodwé Professional Services Group

Creative problem solving to enrich interaction with space and place.

Support Engineer2 days ago

Full Time Remote SeniorTeam 51-200H1B No Sponsor

Company Site LinkedIn

• The CAD Technician provides technical drafting, drawing management, document control, and facility space documentation support for Bureau of Medicine and Surgery (BUMED) facility management programs. • The position is responsible for maintaining accurate and current facility drawings, room inventories, utilization plans, and electronic document repositories supporting military healthcare facilities. • The CAD Technician performs drawing updates, reconciliations, and quality control activities using AutoCAD, Drawbase, and related Computer-Aided Design (CAD) software. • The incumbent ensures all facility drawings comply with BUMED, Defense Health Agency (DHA), Navy, and Unified Facilities Criteria (UFC) standards while supporting facility planning, space utilization, real property management, and facility management database integration efforts.

View details: CAD Support Technician

United States

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